Oh man, had to make a Yelp just for this! Hope y'all saw this coming :) Guess browsing isn't permitted or looks suspicious? I'll say "we" were racially profiled. While my bf and I were simply looking at accessories, a man came walking from the back pretty excited with a flashlight in hand asking to search our bags (me, white woman wearing a small cross body bag, my bf an indigenous man wearing a leg bag for biking). Did we look like we were stealing? Carrying? I don't know, I don't know what triggered them to check our bags mid browse. That was my 4th time in this store and NEVER have I witnessed bags being searched.. especially while shopping? Here's a tip: If this is a protocol, tighten up and do it at the door :) to everyone :) I mean, I see a lot of old white ladies in there with that privileged scowl, if you don't help them fast enough they might just used that big ol leather purse tucked under their arm. They only stole amerikkka, how could they steal from a store?? #MAGA Anyway, this made me extremely uncomfortable, if my partner hadn't already agreed I would've just made us leave. But given this isn't the first time witnessing and being apart of profiling it's "no big deal".... So we were good to go, after not seeing what he was looking for in our bags, we asked a couple questions, the man answers gladly and walks away... oh but that's not all! 5 minutes later we're now looking at the knives and safes (important for context of the fact we didn't even try to purchase anything which is where this next part could've happened if this was a real protocol). He comes back to "politely" kick us out for having marijuana in our bag... because guns and weed are highly frowned upon, of course I get it "the law".... Our personal belongings in our bag are an issue for a gun store when....? WHEN?!? When is that an issue??? Glad to know you wouldn't accept our money even if we did try to purchase something because of personal belongings tucked in our bag :) He obviously had to go discuss with "whoever" was in the back about what HE saw when searching for, again, I DONT KNOW??? Then came back to escort us out when ~they realized this was an issue for.... ??? ... But it's cool, the guy was nice, even laughed with us when said "he didn't care" or "no big deal to him" while walking us out the door. Idk maybe he was practicing to be a cop, or maybe Gun World only hires people serious about other people's personal belongings/choices. All in all, thanks Gun World for keeping those guns safe with your bag search protocol and escort system. We'll just put the blame on Amerikkka. read more

Have you ever wondered what it would be like to shop for groceries at the DMV - without an appointment? Or travel back to the 80's into communist Russia and wait in long lines for scraps of bread? Well folks, wait no longer because your prayers have been answered! Not only can you feel completely insignificant as you enter the store, they will do everything humanly possible to make you feel like you are the new thorn in their sides and will act as if they would rather be getting a prostate exam then be helping you at all. That's right folks, if you've had enough of being treated like a decent member of society and not being judged as you come into basically ANY other store in Burbank, you can do away with all of that by simply entering Gun World in Burbank. I love nothing more then planning a trip to the store for something that would normally take maybe 15 minutes to buy and having to set aside an entire afternoon feeling subhuman and basically annoying the staff because I want to give them my money. Don't worry folks, if you're in a good mood when you enter, they will smack that feeling of worthiness and glee straight out of you like like a Brad Pitt getting smacked by that Adam Fogerty in Snatch where he lands in a pool. I've spent around $3000 here in the last year and I can't tell you how refreshing it is to see that look of confusion on their faces as I walk through their doors and knowing without a doubt, that they would rather be doing anything at that moment then be helpful to a loyal customer. As informative and "pleasurable" as it was, I've come to the end of my loyalty here. I will be taking my money to any of 5 other places in the same area to feel better about myself. Good luck and God Bless America! read more

I've been a loyal customer of Gun World for 12 years, but my recent experience has left me with no choice but to say goodbye. The greed exhibited by this store in their prices has pushed me away. They've consistently charged exorbitant premiums on their firearms. What truly disappointed me was when I decided to sell back a gun that I wasn't satisfied with. Gun World's assessment was shocking. Despite owning the firearm for just 7 months, never firing a single round from it, and it was in new condition.. to only offer me 30% of the purchase price. This begs the question: why charge the insane premium on the gun I got from them in the first place if it truly didn't have that much value in the first place ? To add to the frustration, I was willing to trade in my underused firearm for an FN SCAR, a $4,200 gun. While most other stores sell it at MSRP, Gun World of course had it a ridiculous premium. Even when presented with the opportunity for more business from me and a trade-in, they refused to budge to on trade-in value. Then they offered to take $100 off the scar including my ridiculous low ball trade in. Of course it was just an awful deal. They should have just owned up and gave me back the premium I paid + the 30% offer to make a deal on the FN Scar. It's disappointing to see a long-time customer treated this way. As a result, I'm definitely never going to buy anything from them again. read more

Extremely high prices and extremely rude and condescending staff. Will be looking for an alternative shop. Not buying another weapon from these clowns. Buyer Beware read more

Horrible service. Bunch of sissy man boys with lacking knowledge. Smelled of bud from a few employees who couldn't loook me in the eye a d explain a question I had about off roster... Basically no. These manchildren need more training read more

I came to Gun World to buy myself a Smith and Wesson revolver for my birthday awhile back. The staff here was phenomenal. They were patient and extremely helpful, especially because I hadn't handled a hand gun at the time and wanted to handle a few before making a choice. Mark in particular was very cool. Direct, to the point, and smart. I went with the revolver despite it being a somewhat heavy handgun because it is a beautiful weapon, makes me feel safe at home, and is reminiscent to me of the Old West. It was pricey, but worthwhile. You get what you pay for! The staff also gave me the name and number of an excellent firearms instructor (Scott Ehredt). I called him up and scheduled a private lesson, and after two hours at his private range, felt capable and confident. I'm a decent shot, too. I still need to buy a rubber grip because the wood grip, while beautiful and artistic, is rough on the webbing between my thumb and index finger. A Place To Shoot in the Santa Clarita Valley is a good range for practice, as is the Oak Tree Gun Club. All told, Gun World is a great place to go when in the market for a gun. read more

Big thank you to Jacob who helped me out and answered all my questions with a great attitude, he is definitely one of the best at this store! See you guys soon read more

Gun World - Guns & Ammo Near Me - Burbank, California

Nice pistol and rifle inventory. Bought my Browning Buckmark here. The staff are a bit slow on the processing side but whatever. If you're looking for nice guns such as: P226, Brigadier, Nighthawk, and Berreta 92fs INOX, Colt, and more then this is where you want to go. Ammo prices are OK, but the selection is definitely there. read more

Gun World - Fun plinker toy - Guns & Ammo Near Me - Burbank, California

Nice big spacious place. Staff seemed decent. Went in looking for some accessories which they had. Not crowded. In and out.

Oh my gosh. I have never received customer service like I received from Jordan. Not at a car dealership, not at a doctors' office and certainly not at the mall. Gun World was absolutely swamped (as usual) and Jordan found the time to come out from behind the counter and help me fully outfit my new HM 15. I'm talking the optics, the mags, the ammo, the light, the strap, the cleaning kit and the storage bag. And without batting an eye, he & Logan fully assembled EVERYTHING before letting me out the door. Next thing you know, Jordan carried 1,000 rounds out to my car. Truly a great, informative experience. "I'll be back!" Thanks again Jordan!!! read more

Gun World - Guns & Ammo Near Me - Burbank, California

Aint too sure why this place has bad reviews. I guess I got lucky with the 4 people who helped me out. I came here to buy a gun, since the other stores in the area didn't have what I wanted or the gun was sold out at the other stores. The only off-putting experience I went through, was with a guy at the front who told me to leave my backpack at the front with him, since they do have small merchandises out in the open, I don't blame him. Other than that, my experience here was pretty good. Checkout their monthly fliers, they have sales on certain guns and ammo. read more

Great spot if you are into guns. Staff is patient and knowledgeable. Excellent selection.

I came here for the Sig Sauer day (the Sig rep had an advertisement on Sig's website) and spent some time speaking with the rep about slide, barrel and magazine compatability (I'm new to Sig). Also picked up some stickers (the cool kids call these "slaps" now) and entered (and didn't win) the drawing for a 2022. Store is well-stocked and organized but I had to track down an employee to purchase product from a locked display case. This is a really nice Turner's but they do charge the typical retail markup, so you're paying a premium, but at least they don't have the "pick a number and wait in line system"; employees were handing firearms to customers without such a system. Parking was a bit tricky because I'm not familiar with Burbank but I got lucky and found one of the two-hour limit spots. read more

Great place. Good selection. Jordan helped us and was extremely knowledgeable and really helped us feel comfortable and make the best choices for us. He was amazing and deserves a raise!! read more

Gun World - Guns & Ammo Near Me - Burbank, California

I've been a long time customer of this establishment !! I walked in and Jordan took care of me , Answered all my questions and put me on game to new stuff . I remembered why I always come back to here . Best prices , quality and quantity in LA county ! read more

Gun World - Guns & Ammo Near Me - Burbank, California

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Pros: Gun World has a good selection of firearms. Clean big gun store. lots of accessories and cool gadgets. Probably one of the biggest gun stores in Burbank. Cons: When you go to purchase a firearm in the firearm section, the salesmen are not that attentive. They almost go out of their way to ignore customers. Not all of them do that. But I always cringe when I actually want to purchase a firearm!. It is their firearm customer service that is lacking!. And you can tell by reading the other reviews. The other sections of the store has good service. Also, their trade-in value is really low. Even if you purchase a firearm there, with the trade-in!!. read more

Gun World is refreshingly large and organized. It almost feels like Walmart. I was greeted by a tough looking older fellow who asked me what I needed. I wanted to sell my H&K USPC 40. After waiting roughly 20 minutes, he took my firearm to the back to have it "appraised". He returned roughly 15 minutes later with an insultingly low price, $400, and no desire to negotiate. Mind you, my HK has about $700 worth of work and upgraded parts (brand new, milled Holosun SCS Carry optic, LEM trigger installed, 3 magazines, T1 Concealed holster and side car). The experience felt like a sleazy pawn shop. I decided to keep the firearm. read more

Very friendly and informative. Purchased my first fire arm there and am very satisfied and I also buy ammo here. Awesome store as well!

I have been to many gun stores and have purchased many firearms. My experience at this store has always been superb (even during Covid when I had to "shuck and jive" for an appointment!) Today's experience was so wonderful I decided to take to Yelp. Noel was the best rep I've ever had. Please hire more people like him. He was knowledgeable and patient. I have not purchased firearms in the past because I've felt rushed, and felt like I was only as good as my bank account. Noel wasn't pushy but also found out what I was looking for and delivered on the sale. Great experience and I'll for sure be back. (Purchased a budget AR style rifle). Will also continue recommending this place to all my friends. read more

Lack of communication. Inconsistent information and honestly I don't think I would recommend this location to any woman. Steer clear. There's bigger and better else where ladies and gentlemen! read more

I was so excited to see the new store. I was about to purchase a long gun and a pistol and magazines, carrying cases, ammo and bells and whistles but I got completely turned off because of the young blonde haired dude with the attitude like he knows everything and I'm stupid for asking questions. He seemed so annoyed with me asking two questions, that I decided to leave. I just want the business (and every business) to know that we look to the sales people for education. We want you to be smarter than us. It's not a competition. You are the experts we are relying on to make the proper purchase. Especially when purchasing fire arms. Let's just imagine the sales kid was so annoyed with my questions so I bought the wrong attachment and it either blew up in my face or it didn't work when I needed it most. So after researching my answer. It turned out I was right after all, so I went back in and had the kid test out my question and tada!!! It worked. I was very pleasant so I went to look at some magazines to buy And then I OVER HEAR THE KID COMPLAINING ABOUT ME TO ANOTHER EMPLOYEE. So I walked out for the second time from the bad personality issues from the sales kid. I can't imagine the shop owner wants sales people making customers walk out feeling like this when I was going to purchase a $3000 package. Those are big sales numbers. Other then that the shop looks beautiful and I support their cause. So I'll stop in again and hope nobody else treats me or anyone else like that. read more

I just bought a sig AR15 from this shop. Nate was my salesman. When checking out I believe Doug helped me out. This shop is beautiful, with an amazing assortment of firearms, knives, and anything you need firearms related. They really took care of me and the service was incredible. The prices are fair and they have great sales. I would highly recommend this shop and I'll definitely be back. Thank you Gun World and it's very professional staff. read more

This review has been in the making for some time. Service is, usually, hit or miss. Wait times can be long. Gun, and ownership, advice, depending on who you ask, is either spot on a dead wrong. This said, their advice seems to mirror whatever is best for them - not the customer. There is, however, one person (an older gent, balding, who works the front desk and may, in fact, be either the owner or a senior manager) who really needs to find another line of work. He's rude, dismissive and, while anyone can have a bad day, he's a jerk every time I've shopped in the store. Today was the last time I will shop in this store, because of this man, and I plan to tell everyone I know to just go elsewhere. Oh - and it's not me - he treats everyone like they are a real bothers and uses bad language, under his breath, when he thinks no one is listening / watching. Sad experience going to this shop. Avoid!!!!! read more

Purchased two guns from them recently. The service was very satisfactory with friendly staff and they have a good selection.

I came to buy, I paid the full amount, and they started the background check, they couldn't made it, because I haven't some documents. So they didn't started the check. I came back in couple days, said make me refund, they said oh, we will charge you 25% , but there's was their fault, they didn't made a check of my documents before selling it to me. Very very slow service, nobody knows the laws. read more

Place is awful. Customer service is about as put together as their cluttered little store front. I've given this place 2 good college tries. Assuming, just maybe, I hit an off day. Nope, same condescending staff eager to display how much they know about firearms and ignoring direct questions to help make a purchasing decision. Solid waste of time, unless you wanna watch a couple guys dry firing and racking rifles while they get paid for nothing. ‍ read more

Poor customer service. They assumed that you already know the whole process of buying a gun. Seems like they don't have energy and effort to sell their items. read more

Awesome staff and nice collection of guns. I haven't written a Yelp review in a long time but dusted off the cobwebs to give these folks proper props for their nice customer service and nice diversity in guns of different ranges. Also very few in this area are open on Sundays later in the day so grateful for the extra thoughts there too- Sure there are cheaper gun places but isn't it worth paying for toys that come from a solid place? Will definitely be returning! read more

This store is fantastic--clean, well-organized, and conveniently located with plenty of parking. I've never had an issue finding a spot. It's a no-nonsense, straight-to-the-point kind of place with impressively fast service. The employees are friendly and efficient, the selection is excellent, and the entire experience is seamless from start to finish. If there were an award for best overall store experience, they should not only be nominated but win hands down. While I wish they had a gun range, the store's many strengths more than make up for it. Highly recommended! read more

Im happy process was painless & background check took 12 days. Great experience & had what I wanted

best gun store and best customer service you definitely 5 star in my book! Thank you guys

I absolutely would recommend this place.. The staff was friendly & professional, made my visit pleasant and not stressful, like other gun stores.. A big shoutout/thank you to Jerry for assisting me with whatever I needed and taking the time to answer any&all of my questions.. Definitely returning for further purchases in the future.. read more

I find it ironic that all the 5 stars (Majority) are from fake accts with 0 reviews except for there's. During the shut down I made many attempts to get an appointment because I didn't want to drive or wait a week to get an appt set up at my usual spot. This place is very local to me so it makes sense but since this place was a hot mess, I stopped trying. Ive tried all the Burbank LGS and none can compare to the pricing at Rettings, period. Yes, unfortunately they aren't perfect, you can't satisfy everyone but Rettings has never let me down. Only issue, you need an appt but they honor the time. read more

Imagine my surprise when I look up this shop and find it to be the lowest rated gun store in LA. Just the fact that the owner doesn't care to claim just listing here on Yelp to manage customer interactions. Employees take their direction from the owner. The owner here clearly doesn't give a shit! So no surprise really when I show up today only to receive the absolute worst service I have ever experienced. If your looking for the absolute best people to be condescending towards you then this is the place for you. Honestly as a proud 2nd amendment supporter, former military and a proud American; this shop is an embarrassment to everything those ideas stand for. Not only should a gun store be welcoming but the staff should be patient and knowledgeable. It's our responsibility to educate everyone about responsible gun ownership and create a welcoming environment to make people feel comfortable. The only thing this shop accomplished is to reinforce the negative ideas perpetuated about gun ownership. If you are looking for a weapon, please literally go anywhere else. This place is a devastating representation of everything we stand for and we would be better of as a community if they just closed their doors! read more

When waiting outside to get in, feels like you are a criminal waiting to see a judge. Employees with attitude issues come out and talk to you like you're a prisoner. Only 2 people are nice and treat you like a customer the rest act like bunch of a$$. Store has big variety compared to others but because of the workers not going back again and don't recommend it. read more

Gun World - Spent over $1000 buying gun,ammo and other things but still no customer service - Guns & Ammo Near Me - Burbank, California

Noel was such a huge help to me here at Burbank gunworld ! Not like those other places where the guys are nasty. Mark also provided great customer service and kept a smile on his face the entire time. These guys were like the perfect duo lol.. I knew nothing about guns but they convinced me to get the glock 17 for my first purchase. I'll forsure be back! Nope to see those 2 when I walk in read more

It's simple and efficient. You may ask questions, shoot all kinds of guns and it's inexpensive. read more

Gun World - Guns & Ammo Near Me - Burbank, California

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Had a great time purchasing from Gun World. The staff was awesome. Someone gave me a free hat to go with my new firearm. Jordan was especially great. He me feel very confident with my purchase. He is very professional and also hilarious. So thank you for making this experience a great one! I have been to the range since and absolutely love my pistol. I definitely will be returning here for future purchases. read more

I went from a suggestion of a family friend. I was looking for some pieces for an upcoming hunting trip. There was a guy that helped me (don't remember the name but a blonde hair gentleman), who was nice, but I think they are trying to make a quicker sale. I did come in knowing what I wanted, but I was shopping around for prices. The guy told me they don't make promises about special orders and it may take up to a year before we get the rifle. I understand that COVID affects a lot of things, but the issue is I went down the street, and ordered what I wanted and will get it in a couple of weeks. Staff is nice but I think some training is needed. read more

Gun world has a nice selection of firearms, ammo, and accessories. The service is good, but it does get busy in there sometimes. The offering is good, but you won't find the cheapest prices here. I figure the service makes up for the price difference...sometimes. The building is quite small, but that just means you don't have to walk far to get what you want. read more