So sad I only found out about this place recently. I visited the store downtown looking for a particular item that they didn't have in store but the amazing sales team was able to not only show me options they had available so that I could choose exactly what I needed but they helped me get it delivered in a tight timeline. For me, this store is definitely a splurge so I can't shop here very often, but I have it in mind for all of the special occasions that come around. It was a very nice shopping experience. read more

the ornaments! there are so many! it's easy to find ornaments that fit your friend or recipient's personality, because there are just so many options. something for each person. they are neatly organized in boxes for easy browsing, get an idea of what's on and how they look on the tree. it's a happy store, full of whimsy and sparkles. love the holidays read more

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Have to admit we thought the store would be larger. The Christmas store was so cute. Such fun to browse. Adorable ornaments. Beautiful theme trees. The assistant was very helpful and friendly. The household and jewelry store was elegant. Decorated beautifully read more

Gump's - Christmas Season - Jewelry Near Me - San Francisco, California

what? why is it full of jewelry...i wanted to see old gumps ...union square walk ..what

Gump's reputation speaks for itself and even just stopping by as a lookie loo does t disappoint. 1/2 off holiday sale is in full swing but know that they now close on weekdays at 5pm sharp, and no longer open on Sundays. Enjoy your browse!! read more

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I'm very sorry to have to post this review, but I am so frustrated by the lack of customer service I have encountered, I feel that I need to do something. I have been a customer of Gumps for probably 40 years or so. Nothing big, just small items over the years. I purchased a pair of earrings after Christmas, 2024. Unfortunately, in the beginning of April , the pearl fell out of the center of the earring. After speaking with a saleswoman, the sales rep and the customer service advocate, all they could offer me was to repurchase the earring ( one earring) at full retail price, half the price of the set. Really? No guarantee on a defective product? I thought jewelry lasted for many years. I have many pieces that are 50 years old or more. So, I will no longer shop at Gumps or even look at their catalog. read more

Wanted to provide an update for fabulous service from Ms. Marcia Taber. Lovely lady who helped pick a perfect birthday gift. Helped find something elegant, yet within a reasonable budget. Five stars. read more

My personal shopper at Gumps is Mark! He has been there for many many many years and he really knows the store merchandise and has such great customer service outstanding taste Did I mention how fun he is to shop with? I love this iconic place and I hope it stays there forever read more

Been meaning to visit Gump's for awhile and finally got a chance to do so today. So, how was the experience? Meh. They do take your temperature and require you to wear gloves if you want to touch anything, so I guess safety is important. However, everything is very over priced for what it is. Also, saw a customer ask how much a snow globe was and the response he got was that it's not a snow globe, but an art piece. This place isn't that nice lady. Either way, if you want to spend $100 because something is made out of cedar wood, instead of $5 bucks since its made out of oak, then this is the place for you. read more

STAY AWAY FROM THIS STORE. Absolutely the worst establishment I have ever been to. My husband and I walked into this store earlier today and as soon as we walked in, we overheard the front door security signal to another gentleman to watch us and were immediately FOLLOWED throughout our journey in the store. My husband happened to be wearing a beanie and sweatpants - I'm not sure if that had anything to do with it but the fact is, being followed around in a store is unacceptable. We immediately left. The funniest thing is, we had just come from Cartier across the street where we had just bought jewelry so ironic they profiled us and had us followed to ensure their ornaments and cheap and cheesy holiday decor were safe. Disgusted beyond belief. read more

Never never order from this store again! They order from their supplier when you order. They call it their Christmas store. Order was made mid December. It is mid January and it is still back order. It is false representation as bad as you can get. read more

If Ward Cleaver made more money doing whatever he did in his business suit every day, I'm sure his wife June could afford more than her one string of pearls and a set of lace handkerchiefs for the Beaver to give to Aunt Martha, that lonely spinster that made the Beav's life hell by buying him a pair of short pants and knee socks to wear to school. Of course this was back in the late 1950's, so the kids all laughed at him, but now, the Beav or rather Theodore would look fly. And maybe that's where Gump's is in my mind. What I viewed before as decidedly old-fashioned and an exclusive place to get something for Aunt Martha if I had a better weekly allowance. After all, it's been around since 1861 (...yes, 1861 when the Civil War was a current event) when Gertrude Gump established a store with his husband and his brothers to sell mirrors and frames. They just became rich from the Gold Rush and figured there would be a market for newly minted millionaires in San Francisco. I frankly think the socioeconomic target customer hasn't changed much over the centuries. It should come as no surprise that much of the store's inventory comes from elite designers like Hermès and Buccellati, and the selection is much broader as they immaculately display jewelry, china, porcelain, silks, exotic rugs (Oriental if you will) and artistically inclined bric-a-brac that even Aunt Martha may think is a bit too ostentatious. Years ago, I received a nice set of martini glasses from a friend who presumably paid a ransom for them, which proved to me that a gift from Gump's can be quite nice. But me buy something here? Yeah right. read more

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This review is about the Christmas section. Most of the ornaments aren't my style, but I purchased for someone else. The staff is welcoming and courteous, even on the phone. I had a seamless ornament hold and pickup experience the other day. Feels nice to support an SF classic. read more

Contacted customer service early November 2023 about a defective snow globe that had turned dark and murky. They waited long enough to respond in January 2024 that it was now out of stock. They said that they have no future shipments planned of the item (they have carried the item for over 10 years, so that wasn't believable). We have unsubscribed from emails and do not plan to purchase any further items from Dumps. read more

Gump's - Gumps Snow Globe that they wouldn't replace. - Jewelry Near Me - San Francisco, California

After 157 years in downtown San Francisco, the oldest department store in San Francisco has filed for bankruptcy and is closing, as of this Sunday, December 23. So sad, as it was truly an institution in upscale shopping on tony Maiden Lane. In fact, when I was in college, I used to come here and think, "When I get rich one day, I'm going to actually buy stuff from here." The liquidation sale is in process, with jewelry going for 60% off, and other items up to 80% off. Even with the discounts, I personally didn't see anything that interested me. I think the most desirable items were snagged prior to the deep discounts. I asked an employee why the beloved store was closing, and was told, interestingly, that it was due to poor management. Very interesting commentary, coming from an employee. For what it's worth, my personal take on the situation was that Gump's never kept up with the times. Whenever I came throughout the years, it was obvious from the merchandise, that they catered to a significantly older generation. The shoppers and salespeople were predominately grey haired women and men, which is totally fine. However, that certainly limited their client base in the City, which is now dominated by significantly younger techies. I don't know how they compiled their marketing demographics, but I don't think you needed to be a Harvard MBA to figure out it clearly wasn't working for them. I did however, purchase hostess gifts for an older friend, who was always impressed with the Gumps' gift box and wrapping. However, Gump's would never come to mind when I was thinking of getting fun gifts for younger, hip friends. So long, Gumps... read more

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My Favorite place to buy a gift ... and best place to receive a gift from. Unique, classy, natural, innovative but all with an SF flair! Wonderful art and toys too. read more

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The old Gump's is long gone, and sorely-missed. I went to the store last week, to see what was left during the liquidation sale. Very little (if any) of the merchandise seemed original to Gump's, many items (such as curling irons) seemed to have no place in this kind of store, and the merchandise was generally much cheaper and more ordinary than Gump's used to carry. read more

Here's a rare opportunity, a chance to say farewell to an iconic legend in San Francisco's retail history. In case you haven't heard, Gumps has filed bankruptcy and is planning to close it's doors permanently by the end of 2018. I admit that I am not a regular patron but I had occasions in my past to wander through the old location many moons ago. Nowadays I regularly daydream through the pages of their current catalogues. I have a few trinkets but in general their luxurious stock is not for the common Joe or Josephine. Despite my relatively dismal investment in this establishment I truly hate to see the city lose another treasure from its trove. From what an associate shared during my visit to their on-going Going Out of Business sale on 8/14/18, Gumps is the third oldest business still open in SF, following Shreve & Co. and Wells Fargo Bank. This is a historic event. Nearly everything inside the store is already marked down 20-30%, and the bareness of the shelves is a testament to the reaction patrons have had over the last few days to grab most likely once in a lifetime deals. If you happen to have a registry on their books you are advised to head to the store without hesitation. Apparently the store is honoring the value of purchases on the registry even if the actual items already purchased from the registry are not available, instead customers are allowed to get merchandise of equal value (note: the opportunity to obtain merchandise of equal value lasts only through the end of August or presumably while supplies last). A sign was posted in the store advertising help wanted to hire temporary stock and warehouse staff. Apparently, unsold warehouse merchandise will be brought into the retail space for purchase on a first served basis. If you're interested in a piece of memorabilia you may have good luck finding signature pieces with the Gumps insignia. The business's management must have been under informed of the pending closure since they apparently ordered specific items with the Gumps name/logo in advance. As is normally the case personalized items must be non-refundable and non-returnable so such personalized items will be available for sale in the store as received from the vendor(s). As they are known for spectacular Christmas ornaments you may want to follow my lead and grab a Gumps Christmas ornament in the shape of a shopping bag, which is brimming with faux gift boxes and proudly reads Gumps - San Francisco on both sides of the bag/ornament. My heart goes out to all of the employees who have or will be leaving (or laid off) jobs that have lasted for ten, twenty, thirty, and forty years. read more

I used this store as the passage way from Maiden to Post. Other than that, it seems like an overpriced Pier 1 or Cost Plus. read more

Excellent service and attention to detail. May is especially attentive and helpful with suggestions.

I shopped at the new Gumps the second day they were open.Firstly I was underwhelmed at the space and inventory.Its basically two rooms and the inventory is recognizable as what was left over from the old store The worst part of my experience was the treatment I received from their employees.It was a hot day and while I was shopping I asked an employee for some water.He looked at me and said "Water?We don't have any water! I returned home and called the store.The employee who answered the phone laughed at my recounting my experience and refused to let me speak with the manager. read more

There's a TON to love about this SF staple!! I don't know about everyone else, but I've been receiving Gump's mail order catalog forever, and it's nice to stop in and see all the unique goodies in person. I popped in a few days ago and noticed the holidays are in full swing inside. Whether you celebrate in a holiday bling way or a little more reserved, you'll find some of the most amazing and unique decor EVER for your space here! (It'll be hard to choose- their decorations are incredible!) They also carry beautifully created holiday cards, many made by local artisans right here in SF, which is cool. If you're in a time crunch and need to send a gift right out, many are already wrapped and ready to go. Just pick them up and send! There's also a ton to browse besides holiday decor. Take time to see the unique art pieces, jewelry, children's toys, and clothes-you'll have plenty to inspire you! Have fun and happy holidays!!! TIP: They do great gift wrapping on the spot, so if you need it, don't forget to ask! read more

Gump's - Diva ornaments :) They also had other ornaments shaped like tiaras, chanel style bags, and rings in ringboxes for this theme. :) - Jewelry Near Me - San Francisco, California

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A Christmas Season visit to Gump's is a long-standing tradition with my family and me. C and I went in last Saturday and purchased ornaments and other gifts, as we typically will do. Gump's was as spectacular as ever. Beautiful gifts and ornaments adorned the entire first floor, and up on the second floor we were able to escape the crowds down below to peruse more gift selections. Though the first floor was crowded and busy, our salesperson was in good humor and was efficient. We needed wrapping/gift boxes for about five of our purchases, and that was accomplished within ten minutes of our purchase. We will keep returning to Gump's. Year after year. read more

Gump's - Busy! - Jewelry Near Me - San Francisco, California

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What an awesome gift shop! Growing up in the Bay Area and now living in San Francisco, my dad loves to shop here. When we were strolling along today he said, "Want to check out Gump's?" Immediately I thought, "Bubba Gump's Shrimp Co... I'll pass!" But when he described a gift shop at which he used to shop with his mother back when he was a child, I was intrigued. At Christmas time this store is so lovely. Trees adorned with polish blown glass ornaments fill the entry way. Everything from little glass purses to hedgehogs, they've got an ornament for everyone. We admired wooden bowls, blown glass artwork, cutlery sets, furniture, stationary, children's toys, and more. After about 45 mins of browsing we settled on some ornaments and a book for my boyfriend. What a precious shop! I loved setting foot through the doors here and thinking about the store's long history and how my dad has been here so many times over the last 60+ years. It's a lovely place to buy home decor or gifts for someone special. read more

Gump's - Jewelry Near Me - San Francisco, California

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I love Gumps for its elegance even though I can't afford to shop there, I have loved visiting it occasionally because it reminds of urban SF's former beauty. It's disturbing that downtown is now barren, bleak and full of addiction and despair. read more

I ordered an IMPERIAL CONSOLE (see attached photo) from Gump's _online_. First it was backordered. I had to wait for a month. Finally it was available. However, when the delivery came, it was the most horrible experience I've ever had with ANY delivery in my life. 1. Before unpacking the merchandise, the drivers asked me to sign - Wrong procedure. Customers should sign after (not before) seeing the delivering item. (Later on I understood why...) 2. When they unpacked the furniture, it turned out it was NOT what I ordered from Gumps.(see attached photo) - Gumps, can you please NOT mess up customers' orders like this by having the wrong item delivered? - especially for big pieces like furnitures. This is very unprofessional and unacceptable! 3. When the the drivers delivered the furniture, they made a terrible mess in my home. There were trash and styrofoam all over my home. They didn't clean them up afterwards. 4. The delivery people's attitude was rude and then more rude, when we kindly asked if they could take the wrong furniture back. They yelled at us and left without explanation. Since the drivers didn't want to take back the wrong furniture, now the console is stuck at my hallway, we don't know when and how this furniture will be picked up and returned - going back to my #1 point, that's why they wanted me to sign _before_ they even unpacked the box. 5. I had to take a day off to accommodate the delivery as they said they don't deliver on weekends. Again, the cost is on me - the customer. 6. So I had to again follow up with Seko, as when I called Gumps, they asked me to call Seko. Shouldn't Gumps follow up with their delivery service?! Once again, the overhead is on the customer, not them. 7. When I called Seko, they promised me on the phone they would come pick up the furniture the next day. Guess what....they never showed up to pick up the furniture the next day. And when I called and called the next day, no one was answering the phone call. I was charged for more than 2k for this piece, I spent time and effort in fixing the mistake made not by me, but by Gumps, in the end all I got is the wrong furniture still stuck in my living room, awful customer service, bad attitude and....frustration! It was an utter nightmare from beginning to end. Seko Logistics is the delivery company Gumps picks and represents Gumps - this kind of sucky attitude and bad customer services reflect the extremely poor and unprofessional customer service of Gumps. Given this horrible experience, I would NOT want to order anything from Gumps going forward. Furthermore, I'd let my friends and family know about this unfortunate and outrageous incident and ask them to stay away from Gumps. PS: Please avoid Seko Logistics delivery service at all cost! read more

Gump's - Gumps delivered something I didn't order to my home - terrible experience. - Jewelry Near Me - San Francisco, California

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Gump's lives - once again. 1861 to 2019 with just a few months hiatus while they closed. The new space (formerly the cramped Cartier store) is just way too small for them to have a decent selection of merchandise. It's also way too hard for customers to have a pleasant experience as they navigate the store. I hope that they can generate enough sales to justify moving to a more suitable location where they can truly "be" Gump's! read more

Gump's - Gump's reincarnated! - Jewelry Near Me - San Francisco, California

Holy shit.... this place is beautiful. The Chinese New Year parade cut my visit to Gump's a little short. The service was exceptional and the displays are an eyeful. Here's proof that I am the apple of my husband's eye: http://www.yelp.com/biz_photos/2HoBxkt7iIBlHzoV0NI45g?select=gDVfvmDm4F_D57rCtAiaEg read more

Gump's - Jewelry Near Me - San Francisco, California

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Where to start with Gump's? They have interesting inventory and I particularly love its holiday displays and ornaments. It was truly outstanding. Customer service has never been outstanding if you don't fit into their ideal demographic, but it is all the more apparent in Gump's new, much smaller location. You walk in and you feel every employee sizing you up. You are stared at and then determinedly not looked at because heaven forbid they may have to deign to greet you or offer assistance. Every time I walk by, I am tempted to pop in before remembering the cold glances. Given that the bankruptcy a few years prior, one might think this attitude would have softened but alas, it remains an institution at Gump's. Good luck! read more

Ordered a TON of items and cannot wait for them to arrive at my door. Got bar wear & ornaments. My BIGGEST COMPLAINT when I called the next day, asked for Manager was told to see the person that helped me and it would be resolved. When I walked in the next day the salesperson called to confirm, they expressed in a long sigh they would have to cancel the receipt and re-enter, they pretty much did NOT want to do and did NOT do. I'm OUT $40.00 that could had been another Bar wear set they could have given me or just credit my card not sure why this is so difficult. Very Very Very Disappointed! read more

Over the past two decades I have been a big supporter and fan of Gump's. This holiday season, however, has shown just how poor this place has become from a customer service perspective. I am sympathetic to deliveries being delayed due to the shipping problems, etc. and the pandemic. I was told by a wonderful customer service person (Alexandra) that I would receive a Christmas gift I ordered in November by 12/17. It didn't show. Since 12/17, I have sent 4 separate emails to customer care asking for a status update. And I have received ZERO replies or acknowledgments. This kind of failure in customer service is unacceptable. I would not recommend anyone continue to shop at Gump's after this kind of customer service failure. So disappointing. read more

I placed an order in November for Christmas. It is now January and I haven't received the order as promised, an update on the delivery date or a tracking number. I called Gump's this morning and was told my gift was on back order and not even expected to be in their warehouse until March. I realize the supply chain issues, but with their flippant attitude and lack of communication and customer service, I won't be ordering again from Gump's. I'm now figuring I may receive this order in time for NEXT Christmas, but I won't be expecting any communication from Gump's to let me know! S. Johnson read more

Gump's - you stink! Here's my rant. We ordered three counter stools for our kitchen February 12th. We received a back order notice on February 20th. One of the three stools was delivered April 9th. We received another back order notice on April 21st, saying the two remaining stools would be delivered August 3rd. We received another back order notice on July 20th telling us the stools would arrive October 10th. Now we are told that Gump's is going out of business! We Emailed twice - no answer. We called, and found the customer service number is no longer in service. So yesterday, we cancelled our order, and asked what we were supposed to do with our one (of three) counter stools. Today, we got an Email that our item(s) are no longer available. Questions? Same disconnected customer service number, and same Email address that no one answers. #%&?X@*!!! read more

Everything I want and nothing I need. Lol! I spent $500 on Christmas ornaments. The place is amazing but pricey. Staff was nice to us. I didn't have any issues. read more

Welcome back Gump's! 2019 they are back at their old location, 250 Post Street after almost 30 years. read more

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I was walking through the alley that connects to the back of Gump's and I saw the most beautiful papers in the window. I detoured into Gump's (something I never do!) just to drool over the paper. OMG! There's such a nice selection of fancy schmancy papers here. You can also get some art supplies at this section. Do view the card sample book (Gump's even provides you with white gloves to wear before you page through the samples.). A nice little place to daydream about your crafts in downtown SF. read more

I had ordered several Christmas gifts on December 1. 4 of the gifts had not arrived when I was leaving town on December 17. I tried to cancel the 4 items since I would be gone and they were Christmas gifts. I was told if it was too late to cancel I would be sent a return authorization. After I returned on January 7, the 4 items had been delivered on December 19, but no return authorization was ever sent. When I called Gumps Customer Care I was told that 2 of the 4 items could not be returned since they were Christmas items and Christmas had passed. the Customer Service rep was extremely rude and not helpful. After buying from Gumps for many years, I will never use them again and encourage everyone to not use them either. read more

Ooooohhhhhhhhh, if I ever win the lottery, I know where to go and spend it! Gump's has the most exquisite merchandise. I am lusting after the Hermes Orchidees china right now. Too beautiful, way to expensive to eat off, but sure would be nice to have!! One statue of Kwan Yin I look at has a price tag of 100 thousand dollars. Yes, it is on a pedestal! But I do find not so outrageous items too. Lots of Asian items, not the stuff I would find in Chinatown. Yes, if I ever win the lottery....I will spend it at Gump's. read more

I would highly advise against ordering ANYTHING AT ALL from their online store. It was an awful customer experience from beginning to end, to the point that I have begun to suspect criminal intent. My attempt to order a beautiful pair of nightstands turned into a 1998 online shopping nightmare, but the worst part began when the nightstands arrived. Both boxes had clearly been dropped and were HEAVILY damaged. Worst of all, someone had attempted to simply tape over everything as if I might not notice. Even the delivery guy recommended I refuse the order. I had gone through so much to get to this point, and we really needed nightstands, so I asked him to help me pull one partially out of the box so I could confirm the furniture itself was damaged, which it was. Nothing was straight anymore and pieces of the underside were just kind of laying there. I took pictures of everything, wrote "Refused order" on the delivery receipt, and called Gump's customer service immediately. They said as soon as the items were checked back into the warehouse to confirm the damage, I would be issued a refund. They asked me to wait up to 14 business days. Today, nearly a month later, I am still waiting on a refund of nearly $900. I've emailed them about it and gotten no response whatsoever. I am now availing myself of all options to get resolution: -- Dispute filed with Amex, pictures uploaded: CHECK -- Scathing Yelp review: CHECK Next up: -- BBB complaint -- Certified letter to their CEO, Michael Mosca, and their head of ecommerce, Arcelya Morales -- Small claims suit in San Francisco Superior Court May my experience be a warning for others. I now see someone else here also tried to get a refund for earrings purchased on the site and is still waiting from last Christmas. This company is having some extremely serious operational issues with its online store -- really alarming for a company with such a grand reputation. Ms. Morales and Mr. Mosca, your brand may be best served by taking the entire site offline for awhile, while you sort out these issues. It is that bad. read more

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I used to love this exquisite store. I've purchased fantastic Christmas ornaments throughout the years. This time was different. I ordered a "Bird of Paradise" ornament WEEKS ago. It wasn't shipped until a few days before Christmas. We opened it and thought we received the wrong ornament. It looked nothing like the catalogue ornament. I went to return it due to their over the top "If you are not happy PLEASE return it" policy. When I asked to do that they said they do not accept Holiday Item returns OR exchanges (which I would have been fine with). Let's get back to this cheap and strange looking ornament. Whomever is in charge of quality control should be fired. This is not a Bird of Paradise. It looks like a cheap and headless dinosaur. This was a $65 ornament and then I splurged for the $10 gift box. Happy with the box - and that's it. VERY unhappy and no longer customer. Come on Gump's - at least let me exchange this thing and keep me as a customer. It's seriously ugly. read more