I wanted to go with a reputable company with experienced drivers and a real fleet. I needed to tow…read morea classic vehicle across Texas, and when I looked up Eaton, I was reasonably sure I had found the right outfit. But after I called and talked to both Dot and later LaRay, I was impressed. They were attentive and alert and gave great service. They obviously knew what they were doing and knew how to coordinate to meet my needs. But my driver, Bennie, is the real hero of this story -- I can't overstate how awesome he was in angling a huge flatbed in my tiny neighborhood with cars stacked up against every curb. And when I had watched him hook up the vehicle, I could see that he knew his craft. There is no substitute for experience. Bennie could probably fold space with his mind and pilot a container ship through a soda straw if he wanted to. I wouldn't have believed there was an art to it before today, but there is. This company uses seasoned drivers that have graduated to this level of professionalism and want to work at a top-tier company. I was looking for a company I could trust - and at a fair price - and that's exactly what I got. I highly recommend this exceptionally professional, trustworthy company.

Horrible customer service. They moved to a different location. Failed to update there information…read moreon Google. They failed to have any relevant information on there as well. As well as not having any body actually working at yard, requiring us to call and wait an hour for somebody to show up.

Customer service was accurate and fast respond! And the…read moreDriver Nate was very professional! overall I give 5 start And I would call them for a service in the future!

SCANDALOUS!!!! I would rate them a 0 if I could. These crooked people will take advantage of ANYONE…read moreand there is nothing you can do about it because of the contract they have with OPD. Yesterday my brother totaled my truck and was rushed to MCH after being hit by an 18-wheeler head on. I had someone on location of the wreck since I was at the hospital frantic, not knowing if my brother and his passenger were even alive. I spoke to their driver and made arrangements for my truck to be taken to my kid's house. (ALREADY AWARE they will fuck you any chance they get) My contact on location speaking with the driver agreed to pay them upfront for the fees (because be damned if they do it w/o payment first) He quoted us somewhere up to $175 to take it 2 miles. GREAT, AGREED and done deal, I thought.... my contact and the driver called me back to verify I agreed to her taking the belongings thrown over the road, and in the back of the truck. 2 hours later, still sitting in the waiting room of MCH to find out the fate of my brother, my contact calls me to tell me they took it to impound because there wasn't any insurance in the vehicle. OMG, WTF is wrong with y'all?? You didn't mind calling me to verify you would get paid and how, get my consent on the belongings (ALL tools of value) BUT YOU COULDN'T contact me to ask me to send my insurance card to you?? NOOOO you sideways ass, no good for nothing POS, greedy and living off the backs of locals with the help of OPD. So, today I call and ask why, they say the driver says he NEVER spoke to anyone at the scene. And I tell her how SHITTY that is to now instead of $175, I have to have $650 to get it AT MINIMUM. Then this bitch tells me "He didn't quote you $175 because the fee at minimum is $450. I asked, "what the fuck for" she replied "FOR GOING OUT TO THE CALL" Are you serious?? OPD called you for the kickbacks they get. There are OTHER HARDWORKING, HONEST, AND FAIR TOW TRUCK COMPANIES. And by damn we should get a say about who OPD has a contract with or what company gets our business. You mean to tell me this is what this company charges every accident they get called to?? On top of that, the come haul the vehicle off, NOT ON YOUR BEHALF, then charge you some bogus as price, and if you don't come pay their price, they "auction" your vehicle and charge you for that as well and add it to YOUR CREDIT. Knowing these greedy, dirty bitches are junking it making money off your shit, or they offer you to bring your title to them, sign it over and they will charge you another $250 on top of what bogus ass charges they already have figured up. Not only is your driver a liar, hell both of you. The entire company should be ashamed. FUCK YOU NEAL POOL!!

Very good customer service. Received an estimate quickly. I will use this company to repair my…read morevehicle in the future

About a year ago, we hit a semi-truck tire on I-20, causing significant front-end damage to our…read morevehicle. We took it to Mid City Collision because they were the body shop recommended by our insurance company. Although they repaired the damaged front-end components, the cooling fan was apparently not properly addressed. About a week after picking up the vehicle, we had to bring it back because the fan was making a noticeable rattling noise. Rather than taking our concerns seriously and properly investigating the issue, they refused to acknowledge the noise we were hearing. Even after I showed them videos. What makes this experience even worse is that this has been an ongoing issue for an entire year since the original repairs were completed, and we are still fighting to get the vehicle properly repaired. Despite the unresolved issues stemming from the original repair process, Mid City Collision is now refusing to work on the vehicle. It is frustrating to trust a shop recommended by your insurance company to repair significant damage only to spend the following year trying to get the job finished correctly. Based on our experience, I would not recommend Mid City Collision. The lack of follow-through, accountability, and customer service has been extremely disappointing. If you need collision repairs, I would strongly recommend considering another shop.

I had a negative experience with the receptionist yesterday. Since then, the owner call and stated…read morehe was sorry and wanted to help me get my car towed. He completed the tow and his tow truck driver even came to my job and got my key fob. The owner, Jeremy was very apologetic. He gave me a significant discount and handled the situation with efficiency and a great level of professionalism.

you have AAA maker sure you tell them DO NOT USE THIS COMPANY! I hit a pot hole broke my rim i…read moreended up with a flat. Action dispatch said that is considered an accident ( I agree wouldnt intentionally flaten my tire) and AAA doesnt cover their accident rates. Basically trying really take advantage off me. Dispatch told me they had canceled the AAA tow asked if id be paying with a card. I hung up called triple AAA who said that is not true and they got a different towing company and submitted a escalated complaint regards to Action Towing and the way they are conducting business. They are a dishonest and terrible towing company. AVIOD AT ALL COST OR YOUR COST WILL BE ASTRONOMICAL, HIGHWAY ROBBERY! GIVING A 5 STAR REVIEW TO ENSURE MY REVIEW IS SEEN FIRST. NOT EVEN WORTH GIVING 1 STAR! I LOOK FORWARD TO A RESPONSE FROM THE OWNER AND OR MANAGER REGARDING MY HONEST KIND WORDS!!

Fast response time and great job. Couldn't ask for more. Would recommend. They sent someone to…read morereplace my tire in a heartbeat

Amazing service ! They came all the way to Monahans from Midland and did a great job!read more

Very nice and very good with communication they picked and delivered at a good price.read more

Had car troubles and was on I20 and wanted off of that insane highway ASAP ! Called these guys and…read morethey were very prompt and extremely pleasant! Super nice guys, FAST SERVICE, and cheaper than the other places where I also would've had to wait 2 hours! If you have car troubles or need a wrecker for any reason I highly suggest calling these guys! Thanks again American Recovery!

Went to the place to get my car detailed and I never got a text or message back. Place where I was…read moresent to to get it detailed also looked like a junk shop

These guys are 'on the job' and don't skimp on equipment. Top notch service and ready 24/7…read more.. Fair pricing and affordable makes them my only detailers in the future.

Anthony arrived really quick. Was able to tow my semi truck…read moresafely without damaging under challenging situation with steer tire missing The fastest most professional top notch service at the lowest prices. Best towing service hands down Thanks again Anthony