SCANDALOUS!!!! I would rate them a 0 if I could. These crooked people will take advantage of ANYONE and there is nothing you can do about it because of the contract they have with OPD. Yesterday my brother totaled my truck and was rushed to MCH after being hit by an 18-wheeler head on. I had someone on location of the wreck since I was at the hospital frantic, not knowing if my brother and his passenger were even alive. I spoke to their driver and made arrangements for my truck to be taken to my kid's house. (ALREADY AWARE they will fuck you any chance they get) My contact on location speaking with the driver agreed to pay them upfront for the fees (because be damned if they do it w/o payment first) He quoted us somewhere up to $175 to take it 2 miles. GREAT, AGREED and done deal, I thought.... my contact and the driver called me back to verify I agreed to her taking the belongings thrown over the road, and in the back of the truck. 2 hours later, still sitting in the waiting room of MCH to find out the fate of my brother, my contact calls me to tell me they took it to impound because there wasn't any insurance in the vehicle. OMG, WTF is wrong with y'all?? You didn't mind calling me to verify you would get paid and how, get my consent on the belongings (ALL tools of value) BUT YOU COULDN'T contact me to ask me to send my insurance card to you?? NOOOO you sideways ass, no good for nothing POS, greedy and living off the backs of locals with the help of OPD. So, today I call and ask why, they say the driver says he NEVER spoke to anyone at the scene. And I tell her how SHITTY that is to now instead of $175, I have to have $650 to get it AT MINIMUM. Then this bitch tells me "He didn't quote you $175 because the fee at minimum is $450. I asked, "what the fuck for" she replied "FOR GOING OUT TO THE CALL" Are you serious?? OPD called you for the kickbacks they get. There are OTHER HARDWORKING, HONEST, AND FAIR TOW TRUCK COMPANIES. And by damn we should get a say about who OPD has a contract with or what company gets our business. You mean to tell me this is what this company charges every accident they get called to?? On top of that, the come haul the vehicle off, NOT ON YOUR BEHALF, then charge you some bogus as price, and if you don't come pay their price, they "auction" your vehicle and charge you for that as well and add it to YOUR CREDIT. Knowing these greedy, dirty bitches are junking it making money off your shit, or they offer you to bring your title to them, sign it over and they will charge you another $250 on top of what bogus ass charges they already have figured up. Not only is your driver a liar, hell both of you. The entire company should be ashamed. FUCK YOU NEAL POOL!! read more

Customer service was accurate and fast respond! And the Driver Nate was very professional! overall I give 5 start And I would call them for a service in the future! read more

I would give no numbers if I could because the dumbass lady at the front named Judy is nothing but a rude. She is absolutely worthless on any assistance. Walking around like she is better than everyone else. Likes to talk about her customers when they aren't around. Racial comments and all. I will be reporting this company to TDLR agency . Their license needs to be pulled.. also when we picked up our new 2022 gmc Sierra from them there was damage on the inside of the truck the whole damnA/C button is missing. Called to speak to them to let them know about the damage and Judy the rude lady answered the call and when asked when the manager would be in she was extremely rude when I told her about the damage sh read more

I had a negative experience with two members of your staff. Their behavior came across as unprofessional and disrespectful. I hope that you can address this issue to ensure better customer service in the future. See read more

They were very courteous and helpful to let me take pictures for the insurance. And releasing the car to my insurance company.

These guys are awesome, years ago we were traveling thru Texas returning from a national motocross race with my 14yr old son. Our truck caught on fire from a damaged transmission line. This tow company gave us a place to stay with our trailer while our truck was getting repaired and they offered to take us grocery shopping. Within a few days our truck was repaired and back to California. Unbelievable I've dealt with tow yards my whole life and never seen anything like it, a true act of kindness. With Midland being in the news today it just reminded me of how good people in Texas are, especially these guys. read more

Great Service! Great Price! Great People! If your in need of towing services, THIS is the place to call. We had the unfortunate incident which required immediate assistance and their driver James Jenkins was quick to the rescue. James went above and beyond the call to assist us in getting back on the road. They made a horrible situation so much better while providing excellent service and advice. read more

Professional and efficient, polite and friendly. My truck broke down in sterling city, tx and they arrived within 2-3 hours. They brought me and my truck to the shop safely. They were also kind enough to arrange for a cab to bring me to the hotel. All around friendly and professional. I'll be using them again if I ever need a tow in this area. read more

Neal Pool Rekers - Towing Near Me - Odessa, Texas

Stuck on interstate 20 near Odessa, Texas, after RV broke down. Called my Roadside company (Good Sam) with no success in finding a tow company to tow my RV off of the interstate. After 4 hours I called Neal Pool Rekers, who immediately set-up a tow for my RV. Driver, James was great. He quickly attached my RV to his tow truck and towed us off the interstate shoulder. He was professional, courtesy, and assuring . He not only took us and our RV to the repair shop, which was closed (after 9pm) but drop us off at a near by hotel. This tow company and tow driver(James) are second to none. I would rate them a "10" but the rating system only goes to "5" read more

Called for a buddy's tractor broke down arrived within 15 mins hooked up within 10 mins and on their way gentleman was very polite. I highly recommend this business. read more