My windshield wiper blade was hitting the A frame. They took it in and easy fix. Thanks for great…read morecustomer support and timely fix. Will definitely be going back.

They are an awesome place that is trustworthy. I've been visiting them for a little over 2 years…read more My car started to make a bad sound that I was sure was a grinding of a break. Well I told them that when I went in for my FREE oil change and instead of taking advantage of me they looked over the car, said they couldn't find anything bad with it in a quick overlook but they noticed something loose under the hood and tightened it down so if there's still a problem I could bring it in later for an in depth look. Well the sound went away! They could have easily told me whatever they wanted and charge me a ton but they just took a weight off my shoulders. Will always come back and recommend them. Sign up for their rewards program!

After using Carillos for 20 years with great service I am sad to advise that this was no longer the…read morecase for my Dodge pickup. The two last repairs - a clutch change and a rear pinion seal repair both had bad outcomes. It cost me $4000 to have the clutch and transmission repaired due to improper installation of the clutch and the rear pinion seal needed replacement as it was nicked when installed and seeping fluid. Both failures were within 6 months of previous work by Carillos I hope that no one else experiences this type of problem.

Everyone hates putting their vehicle into the shop for repairs. But Carillo's made it as painless…read moreas possible. And I was very grateful for that. They took my car in on Monday morning and I picked her up on Thursday morning. They kept in touch with me throughout the week and delivered on what they said. Thank you for all your work.

Fast and friendly service, they didn't try to sale me on more services but did suggest a few things…read morethat may need attention soon.

Don't take your car here!! Took mine in for brakes. Have since taken it back 3 more times, for…read moreconstant squealing. Each time, they say there's no problem & they don't hear anything. First time I picked my car up, the guy was carrying a beer around & vaping weed.. they're nothing but a joke, that steals your money. Update 5 months later. My breaks STILL constantly squeal AND the check engine light STILL comes on all the time... the 2 things we paid them over $1000 to fix & I'm STILL having constant issues with!!!

Great guys, won't upcharge you or try to tack on bs fixes. They do great work too, no complaints.read more

This is absolutely hands down the most honest, quick and throughout mechanic I have ever been to!…read moreI, a young female, went in thinking I had a serious issue that would cost me thousands... turns out it was a small fix that cost me practically nothing. Logan and Woody treated me as family and truly cared about my schedule and keeping me on the road safely. I can not stress enough that this is the place to go!

Took My Raptor to them, needed a few things taking care of, Did a great Job…read more Will go back next time without hesitation. CWO Ian M. Garland AATW

I don't recommend this shop they are certified but stupid the manager is stupid as well I took my…read morecar for a fix and they ended up messing up my ac and now they don't want to fix it if your planning on taking your car there don't do it they act stupid they don't even know what excuse to make

The Quality of the customer service is the best in the city, it's affordable and reliable. I will…read morebe recommending everybody I know to go to Midland Muffler. Thank you for changing out the brakes on my daughter's vehicle and being honest about not needing to replace the rotors. Hands-down I will be coming back and you will have a valued customer with my family.

HORRIBLE customer service... called about a repair because I had questions and the guy over the…read morephone was laughing at me wouldn't give me a direct answer asked to speak to the manager because he was arguing with me and told me that he was the actual owner once again horrible customer service especially from the owner will not be do any service can't believe what I dealt with HORRIBLE

I had been searching for a good deal on a full size truck for months, and being located in Las…read moreCruces, all I found were dealers trying to scam or gouge me with nonsense add-ons and addendums. Being a first time buyer as well, most places offered horrible interest rates and claimed nobody would offer any better. Enter Lithia Toyota of Odessa and Jason Grady, the excellent salesman that worked through the process with me. He went above and beyond to help me locate a vehicle that was perfect for me. He took it upon himself to go through vehicles that they had just purchased from folks and weren't even in inventory yet. By a stroke of luck they had just gotten in the perfect vehicle. An absolute pleasure to work with in an industry that seems to be dominated by less than helpful people. He even picked me up from dropping off my rental car since I had driven 5 hours from Las Cruces, now THAT is stellar customer service. They tacked on nothing to the price, and we're incredibly respectful in making sure we could get something in my budget. They ensured the vehicle was ready to go and even helped set up recalls and service at another dealership they did not have the parts for. (Nothing major in terms of the recalls) The finance manager, Richard Ashton, even took it upon himself to somehow sweeten the deal and keep it more in my budget. This dealership is of the highest quality, and I would recommend working with Jason Grady (and Lithia Toyota of Odessa overall) to anyone who wants excellent service from a group of great people. They set the bar very high for buying a vehicle. I can't say enough good things. 11/10

I called the service department and scheduled an appointment for an oil change and had it set up…read morefor 2 pm on 8/4/26. I received a conformation on my phone. I got to the service department at 1:50 and was told they were behind and I would have to wait at least 2 to 3 hours. I needed this done, because I was leaving town for the weekend, so I stayed. I finally got out of there at 4:20. I have purchased 2 vehicles from this dealership and was very disappointed be treated this way. I have encountered this problem several times over the years, so have decided to take my business elsewhere. Very poor customer service.