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    Guitars From Spain

    4.3 (6 reviews)
    Closed 9:30 am - 6:30 pm

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    Guitar Center

    Guitar Center

    (72 reviews)

    $$$

    My name is Eric Steinmetz, and I have been a Guitar Center customer since the 1980s. In all, I…read morepurchased at lead a dozen guitars and fifteen amplifiers from your locations coast to coast. By my calculations, I have spent over $150,000 in your stores in thirty years. I consider myself a loyal Guitar Center customer. Until lately, I've always found your store staff to be amazingly helpful and considerate, which further endears Guitar Center to me. Your staff in Hallandale, Florida, especially Samish, my guitar guardian, is incredible. The manager in Coconut Creek, Aaron, has always been friendly, helpful and engaging. His staff in Coconut Creek is at best, "If-ie." Arron has always made me feel welcome and appreciated, which is why I switched my on-going guitar lessons to your incredible instructor Maxx at Coconut Creek. Recently I bought a total of six of your Proline SL24NR Natural Series Rechargeable Folding Music Stand Lights for my band to use at practices. Not expecting any of them to be defective, I didn't see the need to keep the receipt (s), I threw them out. One was defective right out of the box, neither charging nor lighting up when powered by the appropriate power source. I brought the defective Proline light to the store last Saturday when I went for my guitar lesson. The salesperson Steve was gracious as always and helpfully searched for the transaction but couldn't locate such. Steve informed me that any warranty issue, even when the product is new out of the box, was between me and the manufacturer. He said he couldn't help me but gave me Proline's telephone number. Your store manager Aaron was not available to interact with at that time. I further talked with your salesperson, Liz, when I purchased Schaller strap locks, She confirmed Guitar Center's policy of not participating in defective merchandise replacement. I asked if the last guitar I bought in Coconut Creek, a Fender Precision bass, had been defective, what is Guitar Center's position? She told me in that event, I would need to contact Fender personally regarding my $2000 purchase for help resolving any warranty issues. This stated policy is, in my opinion, unacceptable. I have been a loyal customer for well over thirty years and your unwillingness to help me with a recent $39 purchase, especially considering my recent purchases of the Precision, a Gibson 335, and Mark V amp from your stores, is rude and short sighted. One only needs to look up my account using my phone number to review my purchase history. To note, I needed a Fender Telecaster last week for some recording. The most recent experience in Coconut Creek left me upset and I could not in good conscious purchase such from Guitar Center. I bought the Tele from Sweetwater and the appropriate amp for my upcoming work. Guitar Center's shortsighted warranty policy left me upset and you lost a substantial sale and a loyal customer. I plan now to further my business with your competition Sweetwater and to patronize other local music stores in lieu of Guitar Center whenever possible. Just something to consider.

    Prices are waaay higher than on line stores like Sweetwater, Music 123 etc…read more PLUS...the on line stores offer free shipping unlike Guitar Center. I have also found that GC stores either hire bozos or simply don't train their employees....they seem to have no knowledge the items they sell. Oh yeah...one more thing. Guitar Center's in store inventory is extremely shallow. More often than not you have to buy it then wait for delivery to the store then go pick it up.

    Guitars From Spain - guitarstores - Updated May 2026

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