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    At the Guitar Center 971 N Hwy 67 #500, Cedar Hill, TX 75104, I stopped by to become more familiar with a keyboard. I have purchased 3 keyboards in the past 2 years. I have always stopped by a Guitar Center location to examine & play the type of keyboard I wanted to buy BEFORE I would make a purchase. At this location in Cedar Hills, on March 18, 2023 (when I bought a keyboard-speaker cord) I stopped by to examine a particular keyboard I had my eye on. I wanted to play it and become familiar with it to make sure it performed with sounds that I like BEFORE I would make a purchase - as with other the keyboards I have purchased from the Guitar Center. Upon doing so, 2 staff members told me: "IF YOU ARE NOT GOING TO MAKE A PURCHASE ON THIS KEYBOARD YOU HAVE TO LEAVE THE STORE BECAUSE IT'S BEEN A LITTLE LONGER THAN 15. WE GENERALLY GIVE A PERSON 15 MINUTES TO PLAY AND CHECK OUT A KEYBOARD" - as told to me Mr. RAZZ, the General Manager. Well this is not what I have been informed by the corporate office. A 15 minute limit is NOT POLICY. How in the world would a person - especially a professional musician such as myself who was the keyboardist & House band director at AMEATURE NIGHT the APOLLO THEATER in NYC, become familiar with the functions of keyboard brand I have never played on nor owned to know its' functions and vast amounts of sounds in 15 minutes? This is my grievance. I had stopped by a day or two prior to March 18, 2023 and a Pastor of a church like my playing and asked my opinion about said keyboard. I told him I found it to be good but that I was still getting acquainted with it and it's functions. He said that he liked the one sound I was examining so much that he bought it. I did not seek a commission on the transaction. That was not on my mind. I was asked a question and I gave an answer. I still wanted to know what said keyboard could do by its' functions. Being asked to leave the store was extremely discourteous. The volume level I used was not loud. Someone else came toward said keyboard and i said to them: "Have a seat and check out this keyboard". I was not being selfish nor disrespectful to anyone. Kicking out a customer and a potential customer who only has 15 minutes to examine an instrument is not the policy authorized by the corporate office of the Guitar Center. The GENERAL MANAGER. MR. RAZZ, apparently is rogue in his business practices. When an unmonitored self-implied practiced employee runs a store in the manner that the manager want to operate it and voids ALL guideline from the corporate office bad business practices develops. To enforce ANY "POLICY" a sign MUST be posted in public view. Just as certain McDonald's location have it posted "30 MINUTES TO CONSUME YOUR FOOD". Supermarkets have it posted: "EXPRESS LANE 10 ITMES (or 15 items OR LESS). Without such signage NO POLICY AN BE ENFORCED. Enforcing such a policy about the "15 MINUTE TO TRY AN INSTRUMENT OR LEAVE OUR STORE" is FULLY illegal and violate each person's CONSTITUTIONAL RIGHT OF DUE PROCESS because no sign is posted. This would then be a cause for a lawsuit of which the customer easily ALWAYS win. A FEDERAL VIOLATION OF "DUE PROCESS". This is why speed limits ALSO read SPEED LIMIT MONITORE BY RADAR. Without letting drivers know that their speed is being monitored each driver that gets a tickets can sue AND will AWLAYS win. Store even have it posted" SURVEILLANCE CAMERAS or THIS STORE IS UNDER SURVEILANCE CAMERAS. They MUST post that YOU are being watched. This 15 minute situation is NOT a police nor enforced by the corporate office of the GUITAR CENTER.

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    4 months ago

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    Guitar Center

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    5 years ago

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    5 years ago

    All the staff is nice and helpful, truly have no complaints about the outstanding customer service!

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    Ask the Community - Guitar Center

    Review Highlights - Guitar Center

    Zach, Brence, and Peyton have been extremely helpful in my guitar repairs.

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    Music & Arts

    Music & Arts

    (5 reviews)

    $$

    The Cedar Hill, TX location has to have the worse customer service I have experienced in a long…read moretime in my 47 years of walking this God's green earth. I have worked in customer service for over 30 years in the civilian sector and while in the military, and this location has to have the worse service I have seen or experienced. There is a young man named Josh who definitely needs some customer service training and and the district manager definitely needs to help that store get QR code training and training on response time between where they send instruments to get serviced and the customer service guys contacting the customers in a timely manner. It has been a week and a half and now I'm awaiting for my daughters flute to be returned so I can take it to another location. I have zero trust in this location with my daughter's instrument and Josh needs training if he's going to be a representation of what Music and Arts hires within their organization to take care of Music and Arts customers. -F

    Store is located next to Kohl's and a gym. They offer a variety of music lessons. If you do take…read morelessons you get a discounted price on books and accessories. Your lesson fees are drafted automatically. Staff is friendly just sometimes short handed so I guess be patient. There is plenty of parking. It's clean and fairly organized. You can rent instruments here for a monthly fee as well. There are a few seats when waiting for lessons to be done.

    Guitar Center - guitarstores - Updated May 2026

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