Was at this location to purchase an acoustic guitar. The acoustic area had around a half dozen high school kids, what appeared to be using instruments for band practice. They finally left after around 30mins so I was able to play and hear some guitars. 15mins later they came back with girls. They then proceeded to give a concert using GC's instruments. I bailed and bought my acoustic guitar elsewhere. Staff obviously wasn't attentive to what was going on. God speed for those kids though. Free use of instruments and place for band practice. read more

The bad reputation of this Guitar Center in Arvada Colorado is well deserved. Thanks to the manager for stepping in and refunding my money on my platinum guitar setup. I took a $4500 dollar Anniversary edition PRS custom 24 in for a set-up - had a string buzz and it was time for a new set of strings. They kept it over a week. I called and they hadn't started on it, then called me back later and said its ready for pick-up. I got it home and it was a disaster. They had my little E set at .14 and my big E at .09 from the 12th fret. I called and complained - they didn't know what I was talking about. I asked the tech how she set the guitar up and she said they just raised the action until it stopped buzzing. No offense but a monkey could do that. I found out that they had a new tech working on my guitar from the manager who told me to bring it back and he would have the senior tech work on it. (he went to school for this) The first thing Logan did was adjust my floating bridge flat to the body - so it doesn't work like a PRS floating bridge. He never took a single measurement. (setting up a precision guitar is a science). I just wanted my guitar back from them. I got my money back and lesson learned. BTW: I heard him talking to a 2nd employee about another customer's Les Paul. The customer brought it back for string buzz. The tech told the other employee - "I just raised the action until it stopped buzzing". read more

Alex Was very helpful. He helped me and my wife pick out my son's first piano. He got us a great deal and helped us out to the car. Because of his service we will definitely return to do future business. Thank you! read more

Had to search for someone to help me then was told They will be right with me then they disappeared then I had to hunt someone else down to try and get help obviously they don't care about selling anything or customer service. When I finally did get service the guy was very informative. read more

I've been doing business with this particular store since 2002, I went in last night to purchase 2 flight cases spent close to 280.00, the guy that was helping in the dj department seemed like he didn't want to help me , was too much in a hurry he had another's guy finish checking me out so he could go act dumb on a guitar, pretty sad yaw have someone working there like that, did not say a word to me, no thank you no please come again , Sad read more

The workers are condescending and rude. One worker (with the Billy Ray Cyrus haircut) seemed upset just because I asked if I can play a guitar off the wall. It seemed like I asked for too much so I said never mind and left. read more

Customer service can be hit or miss. I did purchase my Córdoba 55FCE from here and it's been great. However, they didn't do a great job on the setup, so I had to find a specialist in Boulder. I'll keep coming back to try new stuff and purchase smaller items (Pedals, strings, etc.), but probably will go elsewhere for guitars and high end purchases. Selection and convenience is a big plus, but I prefer the mom and pop shops where they take good care of you. read more

I had good service here. I went in to buy a piano bench, and was greeted at the door and directed to the Pro Audio department, which is full of pianos, keyboards, and accessories. The clerk in this department was busy helping another customer, but I walked around and tried out all the piano benches (using the "sit test"), picked the one I liked, and was checked out quickly. read more

Horrible customer service. I brought in guitars to sell and he said to have a seat while he looked them up. He then helped another customer who came in after me before he even took a look. He was very rude and acted like I was a waste of his time. read more

Yikes!!! I Went in to spend a couple grand on some new DJ equipment and lights and no one even acknowledged me. I stood around for awhile and patiently waited for the man at the register to get done talking to the male customer but as soon as they were done he went to the other male customer who had arrived after me. I still waited and looked around for someone else to help me. The other employees were busy talking to each other. Maybe if I was a man I could have spent my money there. I recommend bringing a male friend if you are a women wanting to buy anything so you can actually get some service. They won't help you if you are a woman. read more

I've been going to this particular guitarcenter for many years, It feels like its progressively gotten worse. They used to have some great sales people, But now it just seems like a bunch of snotty pretentious kids that seem like they would rather be anywhere but there. But what really tipped the scale on me writing this review is over the last few years ive bought used gear there and each time its had some major issue like they never tested it and never put it in the description so i would know before buying it. read more

I expected a little better treatment for my order. I recently (Sunday) went into guitar center to purchase a $900+ keyboard. They didn't have the one I wanted in stock (76 key), so I requested to have one sent to me from their warehouse, would get there in 2-3 days, great, no problem. Upon arrival from UPS, the box was in less than satisfactory condition, indicating that my NEW, ALMOST 1 GRAND keyboard had either been damaged by UPS in transit, or these holes were put in the box at warehouse due to improper storage or handling. And sure, I get that sometimes things happen in transit, but for how expensive the keyboard is I expected to see a little more protection surrounding it than a thin piece of plastic. Same price for the keyboard offered on sweet water, and it comes with a sound expansion pack, something that the guy who sold me the keyboard at Guitar Center knew NOTHING about upon checkout. I'd recommend to anyone looking to make a professional purchase to look elsewhere. read more

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I just had a terrible experience with this Guitar Center and will never return. My wife and I came in to buy an Epiphone 12 string advertised online for $169.00. I had to go find someone to help us and his response was brief and dismissing. I did notice two employees with some talented young person jamming on an electric guitar. I realize that I am a guitar owner and not a guitar player but I love to play my guitar. I would have loved to pick up a moderate to low-end 12 string. With five minutes of service I could have been upsold to a Mitchell and left happy. Now I will never return. Thank you and I hope that your experience is better. read more

Guitar Center is the Wal-Mart of musical instrument stores except that the employees here try to force you to buy their cheap foreign made crap. The kids are creaming in their tight jeans over the new Billy Corgan strat. Rack those commissions up boys. read more

My wife will no longer allow me to walk through this store with my wallet in my pocket! The last time I was here I bought her an Acoustic Guitar (Epiphone Hummingbird), and me an Acoustic/Electric Fretless Bass Guitar by Michael Kelly. Both are great instruments, but we dropped $800 in a day here. The plastic was breathing hard after that one. They have quite a selection here. They have the Electric noisemakers (guitars) in the main area of the store, then a seperate room for the real instruments like Acoustic Guitars and Basses, Banjo, Mandolin, and I even believe there was a Violin or two in there. I love going here whenever I get the chance. Perhaps a Banjo next. I hope the wife doesn't read this review!! read more

Well after having an issue with an online order that was not working and vowing not to return to GC I finally broke down today and order a pedal online because it was available for pickup today. After I got home it appears that it was previously used as it has adhesive on the back and it does not work either with a better or a power source. I guess I should have learned my lesson the last time but I won't be back to Guitar Center ever again other than to go return this pedal. read more

I went into this store with the attitude that ALL Guitar centers suck based on the lousy experience at the store in Santa Clara CA. Rather than lugging my guitar on Amtrak I figured I'd go into a guitar and "try out" a couple of theirs to practice on. They brought out a ladder and pulled down a Les Paul Standard form about ten feet up. I returned it and they took down an ES-335 for me to play which I easily put back where it came from. Hint: There's no excuse to not practice when you're on vacation. Go to Guitar Center and borrow one of theirs. read more

Nothing special location...clean store, and just okay service. I go to the Park Meadows location when I do get big ticket guitar/keyboard items. read more

I spent thousands on gear here, and all of it has been defective. Two of the items were high end audio interfaces that were DOA, the other interface died after a year, and the speakers completely stopped working after 8 months. They don't accept in-store exchanges, you have to pay out of pocket to ship it to the manufacturer or spend 12 weeks on the phone with their extended warranty scam just to get a partial store credit that can't even buy back the same item. I have power conditioners and dedicated circuits, all my other gear has been fine for years. An associate sold me an overrated power inverter that fried a floor model processor, which he claimed was discounted but was the same price on their website. Absolute incompetence. Shut this place down. read more

We had some issues with the licensing of software on an open box purchase of a DJ Console. The management eventually resolved this issue with the professionalism i would expect. I would recommend these guys and use them for future musical needs. read more

This place is amazing! The guitar guys really know their stuff but the drum guys should stick to delivering pizza...just kidding B

Horrible experience. Went in to look at and purchase drums. Every single demo lit was taken buy small kids and a homeless guy. The smell in the place was so bad that it made me sick to my stomach. After standing in line for 25 minutes with no service, we left and decided to purchase somewhere else. We will not be back to this place again. read more

I had a rather good shopping experience recently. I was there shopping for a portable battery powered amp. I was hoping to replace my Crate, but they don't have any new Crates there. There was a used one being sold, though. The salesperson figured out I needed this for portable outdoor festivals and showed me two different amps. He was knowledgeable and informative. I didn't end up buying either item, but now I can do my research. I did walk away with a useful 1/8" to 1/8" cable. read more

I went in and I appreciate them welcoming me to the store. I needed to purchase a cable and to guitar stands and the service guy was friendly after I asked for help. Prices aren't bad and overall I had a good experience and recommend this store. read more

Not impressed. Unless one is a 20 something guitar player, the staff isn't interested in helping you. I came in here on a weekday evening trying to get some help with a wireless microphone. We walked past about 4 people in the guitar area chit chatting to go to the microphone section. There was a gentleman on the phone helping someone so we wandered around a little bit more hoping to have someone else help us. No luck finding anyone so we stood in front of the dude on the phone to wait our turn. Luckily, a staff member walked by and asked us if we needed help. Why, yes! we did. I knew the brand of microphone I would need to buy but the problem was that the receiver was already installed where I was going to be using it and I needed to know if any transmitter (of the same brand) would work with the receiver. I was told no, that I'd need to know the exact model in order to know for sure if they were compatible. OK, I totally get that but I also had another question but was "dismissed" after he answered my first question, he was like "get that information and then come back and then we can help you." So pretty much treated me like a dumbass - but I suppose I deserve it because I went to them thinking they could help. THAT was the dumbass move on my part. I can go to Amazon for better customer service- which is what I did. read more

I only have my experience of buying a didgeridoo here. I've heard stories and read reviews but I seriously had a pleasant experience. I wasn't harassed by employees, and we weren't here for long. I only went here because my boyfriend wanted to come in and play with the drums and basically be loud. When I saw the didgeridoos I just knew I had to have one. They only had wooden ones which aren't as loud as the plastic kind. None the less, I'm very happy with my purchase and yes I have reached the threshold of almost passing out playing my instrument quite a few times now read more

My first review on Yelp... I had such a great experience at this store even though I was a little leery of previous comments made before going. I was looking to purchase my first electric guitar. Jason helped me out and gave great advice. For the next hour he put together a package of 11 different items for me and was completely enthused to get me started on my path. Was really impressed with the camaraderie of the staff. read more

came in with a teenager to get some wiring for a new bc ritch that im building a golden man name sangus imperial helped me out find a huge wire to put in my guitar now its sounds massive golden like a seal or a pharoh awesome store great vibes was prety upset had to walk to back to use restroom comode but the layout was pretty cool theres a few itchy wires in the the pro audio section dont let them touch you but overall good experience my teen had some wire of his own and even wrapped i t around a few times sangado liked that a lot ha ha shout out to the good wire this store has some decent wiring talk to the drum guys about the promotions they know was going on (sup Robert ! ha) ha most of the employes arent sure about the wires but sabato knows all about wires very handsome knows his stuff read more

I only went in to buy guitar accessories for my nephews birthday. No one had any interest in helping me and when I finally got someone to ring me up he clearly felt I was wasting his time because he was so rude that I will never go back. read more

As much as I hate to admit it (on principal, of course) this is a good store that has a fairly good selection of equipment. Firstly, I have to say I hate buying stuff online and try very hard to keep local stores in business. I have spent a huge amount of money in this store over the years, between guitars, amps, recording and PA equipment and never had a problem with customer service or quality of gear. Although there is a fairly high turn-over of staff, there is a core personnel who seem to have stayed around for a few years who are knowledgeable and friendly. The store is often under-staffed and can be incredibly noisy. If you want a better selection of boutique pedals, go to the Denver Store, otherwise this should cater to most of your everday music needs. read more

Walked into this store ready to spend a substantial amount of money, but after 45 minutes of looking over things, not a single sales person interacted with me. When I finally asked for some help, the guy I asked said he would be right with me, then spent the next ten minutes talking to a teenage girl about a movie he had watched the night before while she strummed a $400 guitar. When he finally took a breath, she asked if he had anything cheaper. He nearly ran over me while fumbling around for something cheaper for her. Obviously, the only interest in this store is ripping off little kids for their allowance. Go somewhere else if you actually intend to spend a few grand on an instrument. Way to lose a sale, dude. read more

When I logged in to write my review of my overall experience over the past 5 years with Guitar Center, and saw that all of their stores have very low ratings, I realized that the problem is far deeper than any complaints I have. We drove the hour to the store on Tuesday to buy a $700 amp (on clearance) and it broke in less than 5 hours of having it home (fuse blew). It was the lack of overall customer service and the complete "we don't really care what you think" attitude that initiated the review. They told us they would order another one once we returned this one to only find that they can't even order a new one since it's no longer manufactured. A simple check in the system would have saved 2 hours of driving. I've put up with the poor service and risky used equipment as they were convenient...I'd rather pay more and have a good experience. If you don't care about your customers, eventually you won't have any. Update: I do want to make sure I'm not misleading anyone to believe that I've never been happy with items I've purchased from GC - I have a bass amp, an Orange amp, a guitar, keyboard, and more that we've purchased which have been great. And in buying used equipment, that is just how it goes. It's the lack of good customer service that is the issue. I do appreciate that moments after posting my review, the business owner replied. But a score of 2.5 stars shows they need to work on this. read more

I give them one star because I bought a guitar and was told I would receive it in 24-48 hours. It took 2 weeks. They had to order a replacement guitar because mine had truss rod issues, so I was content to wait a little longer. The first place they ordered it from confirmed the order, then sold the guitar and didn't tell this store. That's not this store's fault, so I was ticked but fine to wait a little longer. The second order actually did come in and I finally got my guitar. Now, when I had purchased the guitar I was under the impression that I had also paid for a setup (which at the price I paid should have been included anyways). Instead, after a two week delay that shouldn't have even taken two days I was told I owed another $50. That's crap. With that long of a delay they should have done something to compensate my patience with them. Instead I got excuses and a larger bill with the longer wait time. I would have gotten the same product quicker from the internet. You should avoid this guitar center unless it is a desperate situation. read more

Sales people are knowledgeable and friendly - you have to understand going in that they work on commission, so they try to multitask and help a couple of people at once. After I realized that, I appreciated the service we got much better. I don't play guitar, but they helped me get my son set up without overselling. I recommend them. read more

I do not understand these terrible reviews. I'm just starting to learn music and have been to this Guitar Center four times, shopping for myself and for my children. As music is a very personal thing, I expected the staff to treat me with derision when I said I wanted to learn how to play guitar at 50 and my seven-year-old son wanted to learn how to play drums. But no, everyone treated my desire to learn music as a great next step. Everyone was professional, treated us wonderfully, and worked with us to get the best equipment we could afford. I will keep going back to Guitar Center. read more

i have gone to Guitar Center Several times over the years and it is very hard to get service. I came on a Wednesday morning at 11:30 to buy a midi controller and they have it in stock but there was no salesperson available and there was several people waiting also. Al the salespeople are on phones. There was no one at the front counter also. I try to go to guitar Center when they are at the least busy but no luck. This happens most of the time I visit Guitar Center for the past 10 years. I am just completely ignored, I give up. They need to shut down the Arvada location. read more

Not knowing anything about drums other than my son wanted a 5 piece set of Pearl drums, my husband and I went to Guitar Center. They didn't have the set we wanted, but sold us the floor model to be picked up the next day. Imagine my surprise, when the set didn't include a snare stand, throne or kick pedal. If that's the case, why didn't they try to sell us those obviously needed items. It's been 2 months and I'm still burning! read more

I went to look at some PA equipment and Austin helped me find exactly what i needed. This guy knows his stuff and i am very pleased with his recommendation. Next time i need anything from Guitar Center, i will ask for him! read more

This is a review I posted for Robb's Music in Boulder who scored 5/5, it is related too this shabby joint in which I will never visit again. Take notes self entitled sales jerks "There are very simple customer service skills forgotten on a daily basis when speaking, teaching, or selling to someone in your own personal field of expertise. Acting like you know what a beginner musician, or any customer NEEDS is foolish. Probing questions & genuine kindness will give you the best idea of what a customer wants & what they are looking to achieve. Building a solid report, along with supplying your own knowledge will assist them in making their own smart decision. I have worked in sales, cx, & technical support since college & I will always go back to Robb's Music in Boulder. Even if they were more expensive which is not the case. The customer service I got the past few weeks was phenomenal from beginning to end, & I never bought anything until today! George took time explaining to me my different options, & a few different ways to approach the beginner to intermediate setup I was looking for. I visited as well as called guitar centre to get all my options, I was template matched as a noob, which is true for music, but I am very technically intelligent. I had some questions & both in the store as well as on the phone I was told I did not need what I was looking to buy & I was made fun of verbally due to a lack of musical knowledge. Robb's Music is closer for me, it was also cheaper; however if it wasn't George told me they are willing to work with their customers on price match options. Time was taken on this purchase by myself & the folks at Robb's, it was a big deal for me & they matched my excitement level. I had to do a lot of research, & even put my items on hold to do more to make sure I was getting a good deal. I definitely did! The guys at Robb's Music took their time with me to win a good customer & future friend. I can't thank you enough... #localbusinessforthewin" read more

Over the years I've spend thousands of dollars in Guitar Centers all around the Midwest. Today's experience at the store in Arvada, CO has given me reason to never return. I was looking for something simple - a basic music stand. After seeing three different people with GC gear on - not one of whom bothered to acknowledge my presence - I asked one of them for help. He promptly told me where to find the item, to which I said the item I was looking for wasn't on the shelf. Without missing a beat, he said to go talk with another person - who never so much as looked up from the counter. I know my meaningless music stand purchase was completely insignificant in the grand scheme of things but the attitude, arrogance and cavalier reaction to my request for help was laughable. You people are in the service business - act like it!!!!! How much effort does it take to say "Hi" or, if you're not into the whole brevity thing "How are you? I'll be right with you."???? The only reason to go to this store is to pick up and play a guitar or bass and God knows there are plenty of rank amateurs in there doing that at volume levels nobody else really wants to hear. My advice to anyone interested in musical equipment.........go elsewhere!!!! read more