Took two Hunter Douglas blinds that wouldn't raise anymore…read more. They were still under warranty.. I was told that Hunter Douglas charges $75 dollars shipping each way to have the blinds repaired but they have someone local who could fix them. When I went to pick them up they charged me $150 for repairs that I assumed would be covered by warranty. Called Hunter Douglas warranty department and was told they have no fixed rate for shipping. Sooo not happy with that.

I purchased a Santa Fe a home without any window coverings. Eric at Coronado assisted me from start…read moreto finish and the result is amazing. He helped me decide on the right product and the right color/design. He was patient and professional. Communication throughout the process was great. I am very pleased with my experience with this business.

Outstanding paint store. The employees have always been ready and able to give good advice. Do…read moreyourself a favor and do not visit the big box stores for paint or paint supplies.

The team at Dunn Edwards is great. They helped me identify the paint used in my remodel to finish…read moresome additional work and made suggestions on better product options that were more economical and had better functionality. The walls and counters look great! Thanks for the help, Dunn-Edwards Santa Fe team!

Terrible service. The guy didn't seem to know much and mumbled a lot. He needs more knowledge,…read moreconfidence, and training. We left and went to Lowe's in search of better customer service and help scolored paint and stain.

One person in the ENTIRE STORE on a Saturday...6 people in line…read more Ridiculous Very poor service...

The service in this place is absolutely horrendous. They go out of their way to avoid you and not…read moremake eye contact. It's also extremely racist. I noticed that Hispanic folks get immediate service and that Anglos get completely ignored. Just gross.

These folks have everything you will need, care about you, are knowledgeable, offer great customer…read moreservice, and will give you good, honest advice. I much prefer to go here than the big box hardware stores as the service, knowledge, and experience is so much better.

Visiting Santa Fe, NM this week, and after an event this evening, we stopped by Susan's Christmas…read moreShop. Just a hole in the wall next to the famous restaurant The Shed... a small shop, but wall to wall, floor to ceiling everything Christmas, year-round! Puts a smile on your face just walking through the door! Kristy was working in the store this evening, and what a pleasure to deal with. We chatted about all kinds of things, and she hunted for 15 minutes to find a companion bunny for the one we bought (Easter, not Christmas! LOL). She even called to the owner to see if an extra one might be stashed somewhere that she didn't know about! She kindly wrapped several items we were carrying (not from the store) so it would be easier for us to carry. What a fun 30 minutes! We'll definitely follow-up with the store to get a 2nd bunny! Thanks Kristy! You were such a delight!

A very cute, tiny, Christmas shop right off the Plaza. It's aptly named, as Susan herself was…read moremanning the store. She told us she's had the shop for 40 years. Susan told us the best-selling ornament she has are actually ones her daughter made. They're the dried red chile peppers painted as Santa. They're incredibly cute and only $10! I got one, which Susan boxed and bagged for me. The shop has some miniature kachina dolls made by artisan brothers, Christmas ornaments, Christmas nativity displays, and other Christmas items. Susan was friendly and helpful. She told us we'd be back now that we'd discovered it, and I'm confident she'll be right!

Julian made good use of his experience and ideas to improve the drainage project I undertook…read moreto keep water from flowing into the garage during heavy rains. He also re-roofed the house and provided a limited 10 year warranty, which will now serve the Buyers. After owning the house for 14 years, I'm selling it, and the realtors and prospective Buyers who attended the first open house commented on the quality of the improvements and also the Venetian plaster work one of Julian's specialists worked on. One thing: With Always Construction, when bids are submitted, it's best to make sure that all the elements you are expecting from the project are stated there in writing. On his roof bid, he merely said he would seal the skylights, and since they are a part of the roof,I assumed everything having to do with the skylights would be included--not the case. One skylight had to be replaced. This was a misunderstanding, and we worked it out. Obtaining quality work in Santa Fe is not easy, and Always Construction provided it.

It was a mediocre (at best) job. I cannot recommend for larger jobs, I think they would do great…read morefor smaller jobs, especially dry wall. You get what you pay for. Communication was great but overall quality of the work was quite lack luster and extremely sloppy.

I visited mid-day in a Saturday. They had everything I wanted, unlike the nearby Lowe's, they had…read moreplenty of floor staff who were happy to help (it didn't take more than five minutes to find a staff member available to cut the chain I needed), the staff was friendly, and at self checkout as team member even went ahead and rang me up because she said "we're just not that busy and it's good customer service". I'll definitely be back.

I purchased a stove here. A manager came to my aid when no one else was available. That concerned…read moreme. I spent over $1,100 and had to walk the store to find anyone who could help. Finally, after also looking for someone to help me, the manager himself processed my sale The manager gave me discount since I was using a Home Depot credit card. He made me believe again. Cinderella would be pleased.

Cute little furniture store off Cerrillos. The couple who run it were awesome. We were in search of…read morea new cabinet and loved the style in the store, though couldn't quite find what we needed for our place. The owner informed us they do custom orders, and we were intrigued :) My wife drew up a concept with general dimensions, agreed on price, and less than two weeks later we had our lovely cabinet. Customer service is A+ and pricing very reasonable. Highly recommend.

A great little store with beautiful high quality furniture at reasonable prices (very Un-Santa-Fe…read morestatement). And...the owners are even more beautiful of people than the things in their store. They're wonderful! check this place out for sure.

I've shopped here for years and been grateful for the convenience, service, and supply--thus the 2…read morestars, otherwise it would be 1 star. Some time ago I bought a $200+ Gallagher rodent trap that did not work and reported this to a store clerk. He replied that I was the only one who had made such a claim. I later learned that an Eldorado friend had complained about her non-functioning trap to the same clerk and he told her the same thing. Sometime later, I returned to the store to complain about the trap not working. The clerk admitted that a number of these traps were indeed malfunctioning and was told that they were waiting for parts. I regularly checked in over the weeks and was told each time that they were still waiting for parts. Some time later, I returned to the store, and the clerk took a look to see if he could fix it. After checking in with him over the next few weeks, he finally called to say he had repaired it. However, I soon discovered that the canister part was still leaking. Some time later, I returned to the store and spoke with Steve. who gave me the number to the manufacturer to call and arrange a shipment and exchange. At that time, Steve stated that he takes care of his customers. When I called, the manufacturer rep asked why the store wasn't handling this. I realized that I, a regular customer, was caught in a shipment war between Steve and the manufacturer. Not cool. Some time later, I returned to the store and spoke with the clerk, who took my faulty trap and added it to a box containing other parts and traps behind the counter. He said that they were going to ship it to the manufacturer for exchanges. Finally, the issue with my expensive purchase would be resolved. Not so. Some time later, I returned to the store and noticed that the box was still behind the counter, weeks later. I asked the clerk about it, and he said they were still arguing over who would pay for the shipment. I wrote to Steve last week that it is well past time for him to either replace my purchase with a working trap, reimburse my purchase, or credit me the $200+. I've not heard back.

The employee that helped me named Chrishan offered tremendous help and showed true knowledge of the…read moreequipment I came in for. He walked with such pizazz it was difficult not to leave in a better mood. I have been depressed and living outside the store, homeless but he gave me the tools to have a real, functioning tent. He made my day. Please give him a raise now, what a gem.

Absolutely always love our visits at Jacklope! Come here almost every time we are in town have…read morefound amazing furniture fondest item that we bought was a teak dining room table and also some amazing pots for out in the yard. Love the help that I have received from Tiffany and Kitini

Since I was very young, Jackalope was always one of my mom's favorite places to stop when we passed…read morethrough Santa Fe. Most recently my young daughters also enjoyed their first visit here (5/29/2023). The place has changed significantly since the last time I had been there. There is still free parking. Mostly friendly staff - however, I don't remember paying in different areas in the same building. Speaking of buildings, there are several... The newest is one for glass blowing where classes are also offered. That sounds neat. In other buildings are the following: rugs, gifts (art, clothing, jewelry, bags, etc.) and home decor, and furniture. There is also a garden nursery in front of the main buiding in addition to pottery, sculptures, and water fountains of all sizes. I've never been to the location in Albuquerque. The difference between the two locations is that Santa Fe has the Mercado merchants from all around the world - South America, South Asia, Thailand, Nepal, Mexico, and beyond. We bought items from both the Andean Village Arts and Martz Imports. The pricing is confusing at times. Some items aren't clearly marked or not at all. Other items I found to be a bit steep. I'll be back again as long as I can help it.