The light next to my bed mysteriously quit working, which is quite an inconvenience given our…read morecurrent situation of sheltering in place. I called Dary this morning and made an appointment to bring it in for repair. They are "by appointment" for now to protect everyone's health. I explained that we had come into town (we are out beyond Eldorado) to run mostly medical errands, and he said he would fix the lamp as fast as possible, to avoid another trip. To my amazement, he called in less than 30 minutes to let me know the repair was done and the lamp ready to be picked up! I can't recommend his service and consideration more highly. You can be Made in the Shade will get all my repair business, and they have a great selection of shades and other decorative items, as well.

Very nice people. A tiny bit hard to find. Did repaired a lamp for my mom. We will go back if neededread more

I was in last week and met the new owner briefly, very pleasant person! Now that Cheap and Flimsey…read moreStorm (they were fake and condescending people) are not the owners, the energy in the store is immaculate! Can't wait to get back in and pick tile and hardware for a couple of my Taos investment properties!!!

This tile and lighting store far exceeded my expectations and the service was terrific. Kim White…read morethe owner treated me like I had a whole house to tile instead of 8 foot of additional tile in my kitchen. She helped me fine the accurate color, ordeerd and loaded it into my car. What a fine establishment. I give it more stars than you have.

Perhaps the best customer service and hardware inventory in Santa Fe. Yes, their prices are higher…read morethan Home Depot or Lowes but their friendly, knowledgeable staff will get you the parts or tools you need without running all over town. Excellent stock of hardware and home maintenance supplies.

My shopping experience at 1610 Hardware Store was excellent…read more The staff greeted me with a smile and were very helpful in pointing me in the right direction to make a selection. Alex - Salesfloor Employee is very polite, kind, attentive to detail and assisted me in selecting an electric weed wacker and explaining the features to me. Alex even carried my selection to the cashier. He 'wears a smile' and treated me with courtesy and kindness. Barbara - Cashier was also very professional and kind. She made sure everything was accurate and also 'wears a smile.' Thank you for your hard work Alex & Barbara. Both of you made my shopping experience wonderful. Karen-1610 Hardware Store located at 3003 St. Francis-Santa Fe, NM

The products in the store are truly beautiful. I will not, however give them my business. We…read moredrove up from Albuquerque with the intention to buy several items fro our new home. In the recommendation of friends to look here. We were ignored the entire time we were in the store. No greeting, nothing. The guy that I think must be the owner was sitting at a table with two other men discussing his expectations of them selling things. Here's a good idea, start with greeting customers who are willing to spend upwards of $40k in your store. I tried to ask a question about a headboard and they just gave me a look that strongly suggested I was not to interrupt them. This place will never get my business. I don't care how well crafted or beautiful their products are.

This store has gorgeous work. Beautiful hand carved tables. The stone lighting takes my breath…read moreaway. If you want unique lighting and furniture for your home, this is the place to come.

Cute little furniture store off Cerrillos. The couple who run it were awesome. We were in search of…read morea new cabinet and loved the style in the store, though couldn't quite find what we needed for our place. The owner informed us they do custom orders, and we were intrigued :) My wife drew up a concept with general dimensions, agreed on price, and less than two weeks later we had our lovely cabinet. Customer service is A+ and pricing very reasonable. Highly recommend.

A great little store with beautiful high quality furniture at reasonable prices (very Un-Santa-Fe…read morestatement). And...the owners are even more beautiful of people than the things in their store. They're wonderful! check this place out for sure.

Found several cute and unique items in this store! Unfortunately when I returned a couple of days…read morelater the store was closed and there were no business hours posted anywhere. A business card was taped to the window so I called the number and it seemed like a personal cell phone. The person I spoke to informed me they would be closed for the next two days so I wasn't able to return to make my purchases. Disappointed and would recommend they post normal hours of operation so customers can plan accordingly.

We visited this establishment in March 2024 and ended up purchasing a metal sculpture. The…read moresculpture was not without issues. The following is a letter I recently sent to Juan (one of the owners). I have yet to receive a response. Hello Juan, During our stay in Santa Fe, we visited your shop in March of this year and after viewing a video of how the metal sculptures were made, we ended up purchasing a hanging metal sun sculpture. With the additional cost of shipping, we paid close to $300 for it. Upon receiving it, we noted spots where the surface had been chipped and was missing glaze and coloring. Apparently this was how it was sold as we did not view it close up, but rather, hanging at a distance on the wall. We contacted you and appreciated your prompt handling of the issue in sending us another sculpture (though not quite as appealing as the initial one chosen). What you neglected to mention is that these metal sculptures are not suitable for outdoor hanging in coastal areas ie. damp and salty air climates. We had put the first one up (w/o the rays attached) outside our front door. As you can see in the photos, the beautiful colors on the piece had pretty much faded after barely 2 months exposed to the local weather elements. We had refrained from putting up the replacement sculpture as we weren't sure where I wanted to place it on the outside of the home. But now we have the new one with no safe, outdoor spot to hang it, and no space indoors. I imagine we'll figure something out. So the point of this letter is to inform you about what has unfolded with your product and to encourage you to: 1. Offer to take the sculpture off the wall so the prospective buyer can view it up close and spot any damage or flaws that might preclude them from purchasing it. 2. Make your prospective customers aware of the very possible effect that damp or salt air can have on your sculptures. While some buyers might have an idea about this, many do not. If you bother to take these steps you can save yourself some grief and your customers some disappointment with their purchase(s). A word to the wise ...

I've shopped here for years and been grateful for the convenience, service, and supply--thus the 2…read morestars, otherwise it would be 1 star. Some time ago I bought a $200+ Gallagher rodent trap that did not work and reported this to a store clerk. He replied that I was the only one who had made such a claim. I later learned that an Eldorado friend had complained about her non-functioning trap to the same clerk and he told her the same thing. Sometime later, I returned to the store to complain about the trap not working. The clerk admitted that a number of these traps were indeed malfunctioning and was told that they were waiting for parts. I regularly checked in over the weeks and was told each time that they were still waiting for parts. Some time later, I returned to the store, and the clerk took a look to see if he could fix it. After checking in with him over the next few weeks, he finally called to say he had repaired it. However, I soon discovered that the canister part was still leaking. Some time later, I returned to the store and spoke with Steve. who gave me the number to the manufacturer to call and arrange a shipment and exchange. At that time, Steve stated that he takes care of his customers. When I called, the manufacturer rep asked why the store wasn't handling this. I realized that I, a regular customer, was caught in a shipment war between Steve and the manufacturer. Not cool. Some time later, I returned to the store and spoke with the clerk, who took my faulty trap and added it to a box containing other parts and traps behind the counter. He said that they were going to ship it to the manufacturer for exchanges. Finally, the issue with my expensive purchase would be resolved. Not so. Some time later, I returned to the store and noticed that the box was still behind the counter, weeks later. I asked the clerk about it, and he said they were still arguing over who would pay for the shipment. I wrote to Steve last week that it is well past time for him to either replace my purchase with a working trap, reimburse my purchase, or credit me the $200+. I've not heard back.

The employee that helped me named Chrishan offered tremendous help and showed true knowledge of the…read moreequipment I came in for. He walked with such pizazz it was difficult not to leave in a better mood. I have been depressed and living outside the store, homeless but he gave me the tools to have a real, functioning tent. He made my day. Please give him a raise now, what a gem.

My husband and I love this hardware store. Their customer service is the best in town. Someone…read moregreets you at the door and takes you to find your item. No walking around lost, trying to find an employee to help and then finding out the employee knows less than I do.

I want to give "Harold" a huge shoutout and thanks for retrieving a screw nut that was stuck in a…read moremetal handle that had no access points to open up. He went above and beyond the call of duty to capture the nut with a magnet which he was then able to reattach the screw to the handle. Many thanks and appreciation for your time and outstanding customer service!