Guardian Protection

(4 reviews)

OP Home Security is fantastic! Today was the 2nd installation I have used them for and I could not…read morebe more pleased. Respectful, Honest, Punctual, Quality Work, Fair Price. Highly Recomend.

I've now used OP Home Security for both of our homes!! Mike is a truly knowledgeable, trustworthy,…read moreand hard working professional. The cameras in our homes are positioned perfectly for us to have incredibly clear sight lines to everything and everyone close to our properties. We truly feel safe and secure thanks to Mike!

Mr. Lock Security

4.5

(24 reviews)

Mr. Lock is the absolute best around. Tim has always been super responsive and helpful. His…read morecustomer service is amazing!

Great locksmith! They can cut a key and have all the items needed. Very quick and easyread more

ADT Security Services

1.1

(42 reviews)

ADT is the absolutely worst company I have ever worked with. They overcharge for everything. When…read moreI first decided to have it installed and service representative was sent to my house to install it. He had no idea how to explain how the equipment worked. I've had problem after problem with the equipment to no avail. I'm moving to an assisted living and will no longer need the service and equipment. ADT is still going to charge me over $600 for the equipment! I do not want it, do not need it and feel I should NOT pay for it! NEVER use ADT they are an awful company!!!!!

Once again, ADT quickly responded to a negative Yelp review and sent a technician free of charge to…read morereplace the faulty equipment. Wouldn't it just be easier, ADT to give good customer service up front, rather than responding to anger when it is lacking? I do appreciate doing the right thing, but seriously, there is a much better way to handle this than by waiting until the customer is angry enough to vent publicly.

Good2go Installations

Wonderful experience. He responded to my email request within 10 minutes. He scheduled the work for…read morethe next day. He kept his promise and showed up on time and he identified the problem and fixed it within 20 minutes. I strongly recommend him to everyone. Thank you Ron.

From the owner: Welcome to Good2Go Installations, where we bring smart home technology to life! A certified…read moretechnician that is dedicated to delivering personalized solutions that enhance your lifestyle and provide unparalleled convenience. From TV mounting to comprehensive security systems, we offer a wide range of installation services designed to meet your specific needs. What sets us apart? Our commitment to exceptional customer service, expert technical knowledge, and a passion for making smart home technology accessible to everyone. Unlike other companies, we offer a wide range of installation services under one roof, including TV mounting, smart thermostat installation, security systems, wireless outdoor cameras, and computer troubleshooting. This means you only need to work with one company to achieve your smart home vision. At Good2Go Installations, we prioritize customer satisfaction above all else. We take pride in providing exceptional service, prompt communication, and a commitment to ensuring your complete satisfaction with every installation.

Vivint

1.4

(12 reviews)

This company just sent an extraordinarily pushy salesman to my house. I explained that I was trying…read moreto put my daughter to bed and he refused to leave and instead remained for 10 minutes screaming through my door. I will be calling the cops next time. That sort of behavior is hypocrisy at best considering they are selling home security systems.

I had no intention of having a security system installed in my home until two young men knocked on…read moremy door and hit it out of the park with their sales pitch. Joel Norris and his side kick were phenomenal. They were professional, considerate, and experts in their knowledge of the product they were selling. While Vivint devices are a tad expensive and contracts a bit long, I still couldn't be more pleased with the decision to have it installed. Thanks Mr. Norris and Vivint.

Guardian Alarm

2.0

After our alarm system provider of 35 plus years decided we were not worth making their system…read morework, we were given Guardian's contact information from a family member. The installation was completed in one day by Justin V. He figured out everything about our old system, kept us informed and educated us on the new system. The sales person, Kara even stopped by to make sure everything was going smoothly. What a difference from Cincinnati Alarm. Very customer focused. So far we are very satisfied with the new system.

I was switched from Cincinnati Bell to guardian many years back. It seems a couple times a year…read morethere is a price increase without any notice or change in service. I decided to drop this service and indicated on my bill in June. In July I received another bill, I called and they were less than helpful. They indicated according to my contract I had to notify them and then pay for an additional 30 days of service based on my contract, I explained I do not have a contract. My account was switched to them from Cincinnati Bell, no contact or contract involved. Received a bill today for two months monitoring... I had one instance this past year where my system was "offline" for three days without a call from them. My battery went bad and when I called to question the individual knew nothing of a battery and wanted to initiate a costly service call. -Customer service is dismal and scripted. -Service is overpriced and continually rising. -apparently the company is so compartmented that notes on bills, calls to customer service and calls for cancellation of services are not integrated. DO NOT USE THIS SERVICE

Fortress Safe And Lock

I have used this trusted company for over 20 years. I fully recommend them for any security need…read moreyou may have.

I went to have an old key duplicated that no one else could make a copy of. The staff was very…read morefriendly and knew what they were doing. I'll definitely come here again.

Dial One Security

4.2

(6 reviews)

Mark from Dial One is the best! He shows up on time, knows security technology, accurately…read morediagnoses the problem and fixes it, period! That's as good as it gets!

Steve Vogerl does an amazing job! We will forever be a return customer. Great quality service and…read morebetter customer service

Bowman Technology Group

Installed a Security System at our home. Sweet & Kind family. They took their time explaining how…read moreit works on our phones, tablets, & computer. Cameras are so clear. While they were there we asked about an issue we had with our home theater and Steve took extra time trying to figure it out and fixed it. Then cleaned up the wire mess we had and wouldn't charge us extra. Only charged us for the Security System, Talk about going the extra mile. Highly recommend. Plus they can do so much. Check them out & Call them.

From the owner: Home automation, home theaters, surround sound, commercial installations, a/v racks, HD off-air…read moreantenna, and a custom audio app for sports bars

Sheer Technologies

So glad I hired Nate and his team to install my new Sony 4k projector and associated equipment. I…read moretold him I was anxious to secure the equipment. I ordered it on a Monday and they installed it on Friday morning. I couldn't be happier.

Nathan and his crew are simply the best! I was homebound due to a serious injury and Nathan came…read moreand set me up with surround sound, an awesome Sonos System and even installed new outdoor speakers. When I had problems, mostly due to my own lack of knowledge, he sent one of his crew members over to give me a tutorial on how to use my Roku. And the best part was that it was all very affordable. I highly recommend Sheer Technologies.

Wheeler Electric

(12 reviews)

Highly recommended. Very meticulous with their work…read more Installed a Level 2 EV Charger in our garage for us. Included running the wiring and installing the unit. Wiring had to be run through the ceiling of a fully finished basement that spanned the entire width of the house. Joe assessed several possible ways to run the wiring and found an ideal solution.

Joe quickly figured out my electrical issue was outside my home and It was for AES Ohio to resolve.read more

The Lock Geek

They were very prompt and professional. They made and programed my car key in about 10 minutes…read more Definitely recommend!

Was trying to get a locksmith to our house for a running car that has the keys in it and after two…read morehours and no return calls from technicians I finally found The Lock Geek. They were friendly, were at our house in less than 30 minutes, and had the keys out in 10 minutes or less. The worker was super friendly and we were incredibly thankful!! Thank you lock geek!!

Ron Lipps Electric Services

4.1

(10 reviews)

New panel install went very smoothly. Our technician, Mike, was able to effectively swap out our…read moreprevious electric panel and correct some of the previous owners choice wiring paths to create a clean, and efficient load balancing within the panel. Exceptional quality during the install, maintaining a clean work area, with all wastes being contained and hauled out upon completion. Will definitely reach out to Lipps for future electrical work when needed. Top quality technicians and professionalism.

I've used them three or four times now. Zach and Dave are great. Very thorough. Offered…read morealternatives and explained everything. And courteous!!!! Only downside my 12:00 appt became a 5 pm

Osterwisch Company

4.6

Hands down the best HVAC / Plumbing company in Cincinnati. They have serviced my heating system and…read morerepaired my plumbing for decades.Always prompt service, honest and fair pricing. They did all the new HVAC work on an addition.

This is customer service. Placed an online request and Gary called back. After talking a bit, he…read moresuggested calling Duke Energy because it sounded like it was their problem. He said Osterwisch could make a service call, tell us to call Duke, and would have to charge us for the visit. Great advice. I hung up and called Duke. They responded quickly, the line was fixed, and it was no charge! BTW, I reached out to another electrician first who was coming out to check and diagnose the issue. Called them back and canceled!

Craftsman Electric

3.1

(10 reviews)

After losing almost all power in my house, I called my regular electrician and another large…read morecompany and both said the only way they could help me was if an electricIan finished early. I was given an option for an appointment 3 days or 2-3 weeks out. After reading a number of positive recommendations on Nextdoor, I called Craftsman. They were able to give me an emergency appointment later that afternoon. The tech called an hour before arriving and was able to troubleshoot and repair the issue in the 2 hour minimum required for emergency calls. I was pleasantly surprised at the reasonable total due. Their customer first emergency call system should be an industry standard. I'll definitely call them again.

I contracted Craftsman to wire a very extensive basement finishing project that I started over a…read moreyear ago. This was my first experience with Craftsman, and my impression going in was that they have a reputation for being expensive. While they were not the low bidder on my job, the level of professionalism, quality, and peace of mind that comes from a job well done is entirely worth it. Their system for quoting, approving the job, and scheduling the work is very impressive. The gentlemen (and that's exactly what they were) who came to do the work were completely professional, friendly, and efficient. Given the size of the job, there were remarkably few areas requiring clarification, and these were communicated efficiently and effectively. I couldn't be more impressed.

Garage Door Man With A Plan

4.9

(38 reviews)

responsive quick service . I got a replacement door and motor that work great and are such an…read moreupgrade from my old door

Great service and went out of his way to help us out. Came out quickly and during the time he…read morementioned to fix a broken spring on my garage door and took care of it quickly.

Marc's Electronics

4.5

I have a 2010 jaguar xf supercharged and my gear selector had some water damage due to sun roof…read morebeing open. I took it apart and brought it to Mr Marc. He took one look at it and fixed it on the spot. Marc is the man

I had the best experience with this business! I brought my Roku TV in and within seconds the…read moreproblem was diagnosed. The repair was fast and done well. Very friendly and considerate owner and so smart! Truly impressed!1

Matt's Vintage Audio Repair

4.0

The service is done very well, and Matt listens to your explanation of the equipment needing…read moreservice. His prices are very fair. But be prepared, expect a long wait (often months) for your turn to come up.

From the owner: Specialized vintage solid state repair for units from the 60s, 70s and 80s. We service most vintage…read morebrands, including Sansui, Pioneer, Kenwood, Marantz, Rotel and others. We also offer full restoration services for most vintage solid state receivers and amps as well. We also accept shipped in equipment!

CPR Cell Phone Repair Florence

4.1

(26 reviews)

If you have windows 10 on your laptop, you may experience an epidemic of hard drive corruption that…read moreseems to plaguing a lot of windows 10 users where suddenly Windows locks up, and when you attempt to "restore" you get into a loop where you see the computer spooling and you get a message "undoing changes"! It did this all night long to no avail! Being without a computer drove my wife to near insanity!! We got her an appointment at one supposed computer repair place in Florence and said it was $99 to diagnose the problem and additional $$$ to fix it and it would take 2-3 days!!! My wife blew a gasket! I suggested we go to CPR and see what they could do. CPR had fixed my Iphone sometime back, and they had repaired it in an hour for about $50 and I suggested we give them a try. We went to CPR, and discussed the problem with a really nice, polite and VERY KNOWLEDGEABLE young man named Adam and asked him if he could solve the problem and also install an additional 8 GB RAM card that we had purchased previous to this disaster. He went to great detail about ways to deal with the Windows problem and what he would have to do. He said he would also install the Ram card, and said he would try to have it done the same day! Well, at 4:00pm, he called my wife and said it was finished. He explained that the windows had been corrupted, he cleaned the mechanical hard drive, reloaded Windows, placed the boot sector on the SSD drive so it would boot faster, and installed the RAM card. Then he explained, in plain English, to my wife how to restart her computer, connect to our wi-fi and get her up and running!!! And the charge was about $90!!!! I thought my wife was going to propose to Adam on the spot! Adam couldn't have been any nicer or more competent!!! CPR has NEVER let us down and I highly recommend them for your computer or cell phone repairs!!!

Fast and efficient service. Very good repair job. Reasonable prices. Repairman, Glen provides…read morewonderful customer service. Highly recommended

Mr Phone Repair

3.3

(6 reviews)

Have been back to this store several times for accessories and for repairs to our iPhones. Always…read morefast friendly and reasonable. Most recently had my iPhone camera lens and my daughter's old broken/scratched up screen replaced. 5star experience for us...

Went to go get my charging port on my phone replaced and they tried to sell me a new screen and…read morebattery for 270 dollars then they tried to tell me my phone was restarting every 5 minutes after I said no to buying a phone from them. They gave up trying to fix my phone and gave it back went 30 minutes back home phone didn't restart at all these people are trying to scam me

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5 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Lucas M.

8 years ago

Terrible!!!! Short Version: I was a customer for 12 years. Made my April payment and wrote CANCEL on my invoice. 4 months later they say they got my payment but never got my cancellation letter and want me to pay for the last 4 months then give them another 30 day notice to cancel. Long Version: I have paid this company online through billpay religiously since 2006. Never missed a payment. With the equipment getting older and outdated and the repeated false alarm calls, I decided to make my last payment in April. I wrote CANCEL on the April paper bill, sent it back in the envelope they provide and stopped my automatic bill pay. 4 months later, they say they never got my letter. I called their billing dept. and she said "We do not get letters sent to the PO Box and I should have to sent it to their corporate office. The letter has been lost, so how do you want to make a payment of $132 to catch up?" I said I don't think you understand, I canceled this 4 months ago. She transferred me over to Josh (21744) who tried to sell me a $487 upgraded system and raise my monthly charge to $45 and make me sign up for another 60 months. I said no thanks, 12 years has been enough. He refused to back date my cancellation even though he also confirmed the PO Box address does not forward them any information. His supervisor was too busy to talk to me. His supervisor Alan (27022) then called me 5 hours later. I again told him my long story. He then tried to sell me an upgrade for more money and lowered it to a 3 year contract. I said no. He also told me he will not back date the cancellation letter they lost. He said he can go back a week and start my 30 day notice to cancel. I said I sent it in letter to your company and stopped making my online payments, what else do you need? He still refused to go back to when I stopped making my payment. I then asked him when was the last time I actually activated my alarm system at my house? He said the company does not monitor that and keep that data. I told him I cannot stay with an alarm monitoring company that cannot even tell me when my system is turned on and off in this day and age of technology. So basically, after 12 years thats how they treat you. They are willing to accept my bad review on Yelp and a complaint to the BBB and Attorney General for $132 from a 12 year customer who has paid them over $5000 in fees already. read more

Deana R.

9 years ago

We've been a customer with Guardian since 2014. I had been contemplating leaving and trying ADT after receiving an advertisement in the mail. When ADT came to my house , they verbally bashed Guardian and told me that certain things shouldn't be happening with my current system. I called Guardian (told them that ADT was sitting in my kitchen) and asked them about the concerns that ADT brought to my attention. I come to find out, through a detailed and calm explanation from Guardian on the phone, that all my concerns were because of the dial up system we chose and Guardian explained that ADT would have the same problems if they sold us the same thing. ADT didn't rebut anything Guardian said to me on the phone. That morning, ADT came to my house to install one thing and pushed another system on me in my home and was forcing me to make a decision or I could never get the offer again. In turn, Guardian told me that they would give me the same system for a much better price. They were very kind to me and truly cared about keeping my business. They explained the system to me in great detail, so I could understand it. I was so happy with their calm, professional manner. And not once did Guardian verbally bash ADT, they just sold themselves to me with good old fashion customer service! Thank you to the gentlemen at Guardian who I spoke with on the phone in the morning and Dwan Walker later in the morning. I appreciate great customer service! Just a side note, if ADT has to scare you to death with different scenarios of burglary's because you won't be forced into making a company/product change, then their customer service skills on explaining their product stinks! read more

Tl J.

8 years ago

We have been customers for 6+ years; and recently had some upgrades done to our equipment. Justin, the service tech, was absolutely fantastic! He was friendly, informative and even took the time to interact with me and my young son (who was fascinated with the technology). This is just an example of the high level of customer service we ALWAYS receive from Guardian! Highly recommend them to anyone looking for Security and GREAT customer service! read more

Joann S.

9 years ago

I had excellent customer care service by Josh. I have been a long time Guardian Customer and thanks to Josh I will continue to remain a loyal customer. Thank you Josh for your customer service skills where customer service is hard to come by these days. read more

Dean H.

12 years ago

Always great customer service. I love my life safety system. I will always use Guardian Protection Services to protect my house.

Guardian Protection - securitysystems - Updated August 2026

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•$$

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Adam Good morning and wanted to send a well deserved thank…read moreyou to you and the Masterpiece team! After seeing the set up for first time, feels like a dream as never thought my house could be this damm cool! From the initial visit and then to install, your team was fantastic and not sure why anyone would consider anyone but masterpiece! I'll be sure to tell my family, friends and Mercedes-Benz clients about your fine company and let me know best place to leave review as happy to do so!!! Cheers Craig

Ally Home Security

Great company! We actually had our system installed months ago and we were very happy with…read moreeverything from top to bottom. I don't normally write reviews unless I'm mad about something but the reason I'm writing this review is because we actually had to put them to the test. We had a break-in last week and the response time from Ally Home Security was so fast that the police were able to catch the intruders before they could get away. Thankfully we were not home because 2 of the 3 guys were armed. We live in a nice area of town so I didn't expect anything would ever happen but my wife was always worried about it so she talked me into getting the system. Glad we did! I highly recommend this company!

Awesome experience. Highly recommend! After researching and talking to a bunch of alarm companies I…read moredecided to go with Ally Home Security, but I still had my guard up when I called them because everyone I talked to at the other companies were advertising one thing then it turns out to be different when you call.....not these guys. Here's how it went. I called them expecting some surprise charges and a pushy salesman like I got from everyone else, but instead they were very friendly and answered all of my questions, explained the different packages and options and after I decided which one to go with and was ready to give them my credit card info, the gentleman explained that they did not want anything like that from me over the phone (I liked that). He said "the way we do it is different. We schedule a time for a licensed and bonded tech to come to your home, and before he does any work he will show you the system, explain how it works, and answer any questions you have, and as long as you're happy and see that it's everything you were promised he will go ahead and install the system and the only thing you'll pay is the first month of monitoring at the time installation." I loved hearing that because everyone else I talked to was pushing for my credit card info to lock me into a decision before I even had a chance to see what I was getting or see things in writing. So I scheduled a time for installation and the tech showed up on time and did exactly what they said he would do. He showed us the system, explained everything, showed us our warranty and everything in writing, and obviously as you can guess we were very happy and told him to install the system. It took about an hour and a half for him to install it and he did a great job and was very respectful of us and our home the entire time. Sorry for the ridiculously long review but after dealing with so much crap from all the other companies this was very refreshing and by far the best buying experience we've had in a long time!

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After an initial issue with the installation, the team came back quickly and resolved it without…read moreany hassle. The TV is now positioned correctly and works as intended. The crew was respectful, professional, and easy to work with throughout the process. I appreciate how promptly they addressed the problem and made it right. Overall, a great experience.

Great service. Installed my blinds quickly and was very friendly. Definitely will hire him again…read more Price was fair too.

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Cullen Electric

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Quality Work on an outdoor outlet extension. Also did a garage outlet install a year ago for us…read more Arrived when they said they would. A little on the high side for value.

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Custom Electronics Group

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