After our alarm system provider of 35 plus years decided we were not worth making their system work, we were given Guardian's contact information from a family member. The installation was completed in one day by Justin V. He figured out everything about our old system, kept us informed and educated us on the new system. The sales person, Kara even stopped by to make sure everything was going smoothly. What a difference from Cincinnati Alarm. Very customer focused. So far we are very satisfied with the new system. read more

I was switched from Cincinnati Bell to guardian many years back. It seems a couple times a year there is a price increase without any notice or change in service. I decided to drop this service and indicated on my bill in June. In July I received another bill, I called and they were less than helpful. They indicated according to my contract I had to notify them and then pay for an additional 30 days of service based on my contract, I explained I do not have a contract. My account was switched to them from Cincinnati Bell, no contact or contract involved. Received a bill today for two months monitoring... I had one instance this past year where my system was "offline" for three days without a call from them. My battery went bad and when I called to question the individual knew nothing of a battery and wanted to initiate a costly service call. -Customer service is dismal and scripted. -Service is overpriced and continually rising. -apparently the company is so compartmented that notes on bills, calls to customer service and calls for cancellation of services are not integrated. DO NOT USE THIS SERVICE read more

This is a horrible alarm company with awful equipment and the worst customer service I've ever experienced! Just today I've waited all day for repairman to show up to upgrade equipment that Guardian sent me a letter telling me needed to be done. This is the third scheduled appointment I've had for this work because the 2 previous appointments were cancelled and rescheduled by Guardian. I've had it with my time wasted. read more

My experience was fine until the last 30 days. They charge you a "cancellation fee." I spoke with someone who said they would waive the cancellation fee and I still got a bill anyways. I had to pay these charlatans for doing absolutely nothing. They were rude when I spoke with them on the phone. After leaving this initial review, a supervisor got ahold of me and told me that I was correct and that they had made a mistake. Because he did that, I'll upgrade them to four stars. read more

I was a long time customer of Guardian Alarm at home and office. Needed to terminate service at my small business. Because nearly three years ago I made an equipment change they hooked me with a three year contract. For a minor equipment change! (Went from landline calling to wireless.) So I have to pay the remainder of the term. So, I cancelled my other account with them. If you need an alarm company I strongly urge you to use a company that doesn't force you into long term contracts like Guardian. read more

I was a customer with Guardian Alarm for years. When I sold my home of 20 years, as a loyal customer, I called Guardian and they came to my new location. I had service for a bit less than a year and due to unforeseen circumstances I sold that home. I called to cancel, Information was taken and accepted. Thereafter I received,I think, two calls telling me I had to set setup services at my new location or pay cancellation fees. I ask to talk to the supervisor. I stated this was news to me, after some discussion we hung up. I have not hear from them since last August 2017. NOTHING. Naturally I assumed it was closed. Today I received a letter from Guardian's attorney telling me to pay or else. When signed the contract the salesperson NEVER mentioned anything about penalties. DO NOT TRUST THEM! I can see from other reviews this is not a new issue. read more

I signed up on a door to door solicitation. I told the salesman I would only live in the house for 2 more years. The salesman told me they were interested in participation in my neighborhood and the only requirement was to put the alarm sign next to the front door for 2 years and pay an install fee. The two years I was present I had over 10 false alarms from the back door that no one could solve, some I caught, many I did not which ended in fees of $500 to the local police dept for false alarm calls. When I sold the house I called to cancel and was notified that I had signed up for 5 years, not two as the salesman had told me. I looked at my paper work and there it was, 60 Months and I initialed it, because I trusted the salesman. They then tried to charge me $1100 to terminate the contract, I talked them down to $500 by making the guy look at all the service problems I had and he acted like he was doing me a favor by my taking the reduced rate. RUN DO NOT WALK from this company. read more

Received a call from Guardian about March 8, 2017 saying that my home alarm system is offline and requires a technician to come to the house and upload new firmware allowing their system to work on a 4g network. They said they wrote me in December 2016 and made two subsequent phone calls about this problem. I have no record of any such telephone calls from them nor did I receive any correspondence-someone is trying to cover their but and it's not me. My home will not be monitored till I let the technician into the house for repairs! Why did they not attempt to contact me? read more