Damian was very knowledgeable, and upfront. He is a hard worker. I'm very pleased with all the work…read morethat's being done by all of the workers. Mike is great at his job and explaining what's going on. He is always more than happy to listen to my questions and concerns. The whole team are amazing!

Brandon was professional and thorough and explained everything perfectly. He is a huge asset to…read moreyour company

There are good people and there are bad people. Then, in a category all on his own, you have Ron…read more An angel on Earth. Ron's #1 goal is to be helpful and he has gone above and beyond to be exactly that. I've actually never experienced customer service quite this great. You'd think I work for him writing a review this glowing, but in all reality - I just want the nice guys (and gals) to finish first in life. Ron is certainly more than one of the good ones. Screw the bullies and shoddy contractors who upsell you items you don't need. Call Ron. He doesn't have a bad bone in his entire body. You WILL get good service...if he has an opening in his schedule.

Super nice guy with a broad knowledge base and great skill set! He fit me in for a repair during…read moreThanksgiving week, which helped save our holiday! Will definitely use in the future!

Had to find someone else. Did not show up or call for first scheduled appointment, we gave benefit…read moreof the doubt and rescheduled. Then did not show up or call for second appointment and wanted to come at 2030-2100. Could have at least had courtesy to call. Disappointed.

Will was prompt and extremely professional. His work was excellent and he was very personable…read more Thank you, sir!

I recently had Help Home Services out to my home, and they did an outstanding job. They installed a…read morenew heat pump system the very next day, which was incredibly convenient. From my initial interaction with their customer service team to the final installation, the entire experience was excellent. Tyler C., the installer, was especially impressive. He took the time to walk me through how to change my filter and helped set up my Wi-Fi connection, making sure everything was working perfectly before he left. I've also been a member of their club membership for the past year and have consistently had great experiences with their plumbers. They are knowledgeable, show up on time, keep everything clean, and are always polite. On one visit, they even brought my trash cans in from the curb, which really stood out. Overall, I'd describe it as 5-star service at a 5-star price. While they may not be the cheapest option, the professionalism, same-day availability, and warranties they provide make it well worth it.

I have always had great technicians. This last time was no exeption. Nick was amazing. Completely…read morelistened to me, explained all that was going on, I never felt rushed and he didn't either. I felt like i was in control of the decision making process. Very glad I have a HELP Club Membership. One last thing I have to worry about.

I was charge $1400 to have my sump pump replaced (a 20 min job). When the technician was at my…read morehouse he mentioned the total charge as I had not received a quote from the company. I commented that $1400 seemed pretty high. He pulled up the cost of the sump pump on his device. The sump pump the technician installed was $350. He said that if I provided my own pump I would be charged $600 to have them come out and install it. So, my question was, what are the additional $450 for? I am ok paying it, if I know what I'm paying for, but the information from the technician just wasn't adding up to the full charge. I reached out to Five Star to ask for an invoice. It came with a one line summary of the total cost of the work. I asked if they could please send an itemized invoice and explained the reasons I just mentioned above. After a bit of insisting, they forwarded my request to the manager. This was his response: ---- Hi Veronica My name is Garrett and I am reaching out to you regarding a sump pump we did for you on Sunday. I understand there was some confusion about the charges, I am here to help! So as far as a full breakdown goes, We pay around $350 -$400 for the sump pumps, and labor comes in right around $600. The remainder of the charge goes towards our 1 year workmanship warranty, administrative tasks such as tracking, scheduling and being a support system here for you if anything were to happen with it. We stand behind our work 100%. All of our pricing is flat rate, so breaking it down can be challenging in the sense of the charge does not change if we ended up taking longer to install the pump for you. We do it this way for the customer experience, as some plumbing companies do charge per half hour or hour, and can exploit the consumer by 'taking their time' so to speak to run up the bill. We always try to be transparent with our pricing, and just know that we are here to stand behind the workmanship and product we installed for you. Please let me know if there is anything else I can help you with. Best, Garrett Sowers Customer Relations Specialist Five Star Home Services (614) 245-3954 garrett.sowers@fivestargroup.com ---- My response to his: You charge $400 for a one-year workmanship warranty??? That is literally the cost of a brand new pump!! I'm not sure how that doesn't sound ridiculous to you! I also pay the $40 monthly "membership" but there doesn't seem to be much benefit in that either. It just seems unusual that a company refuses to provide an itemized invoice for work performed. I am sure that if you had work done by anyone, you would hope to be able to see what you are being charged for. I need my heating and air unit replaced but I am very glad I had the sump pump experience first. There is absolutely no way I will have Five Star do any other work for me, especially not a high dollar repair! I will find another company that is honest and isn't so hesitant, or flat out refuse, to provide an itemized invoice. It's just a disappointment.

They don't keep their appointments. Keep calling to reschedule. Today was my second time being…read morecanceled. My time was 8-1, they called at 11 and canceled. The next appointment isn't until June 10. If the cancel again, it will be time for the furnace tune-up instead of the air-conditioning.

I am not sure why there are negative reviews, but we had a new HVAC system installed and they were…read moreso professional. From the sales person to the technicians. We then had the ducts cleaned and the two gentleman Brennan and Josh(I think) both were polite, professional, and worked efficiently the entire visit. I am not sure if Apollo is a good company to work for, but their employees are exceptional and hopefully Apollo is treating them the way they deserve to be treated because they don't want to lose any of the workers we had an experience with....The gentleman with the movie tattoo was clearly a kind person, going the extra mile and all of the technicians we encountered listened and explained everything. There was great follow up as well. So far we are extremely pleased!!!!!

I recently got a quote to fix a small gas leak at a fitting that goes to the water heater…read more Duke had already come out and told me exactly where the leak was, and that it was caused by the pipe dope drying out after 40 years. The gentleman quoted me $1,695 in labor, as all the parts would be reused just refitted. I left work early, drove down there, disassembled, cleaned, and refitted them myself in 45 minutes. Duke came out inspected and turned the gas on. $1,695 for 45 minutes of work is disgraceful. You are taking advantage of people. I will be watching and reporting if you try to take my review down.

Hands down the best HVAC / Plumbing company in Cincinnati. They have serviced my heating system and…read morerepaired my plumbing for decades.Always prompt service, honest and fair pricing. They did all the new HVAC work on an addition.

This is customer service. Placed an online request and Gary called back. After talking a bit, he…read moresuggested calling Duke Energy because it sounded like it was their problem. He said Osterwisch could make a service call, tell us to call Duke, and would have to charge us for the visit. Great advice. I hung up and called Duke. They responded quickly, the line was fixed, and it was no charge! BTW, I reached out to another electrician first who was coming out to check and diagnose the issue. Called them back and canceled!

I hired Brandon to replace an old panel, upgrade our service to 200 Amps, and to install lights and…read moretwo new outlets to my garage. The job was very reasonably priced, particularly compared to a quote I got from a larger company in the area. Brandon is friendly and very easy to work with, and was happy to help me think through some of the details such as the right type of lights for the space as well as light & outlet placement. He's the first person I'll be calling for any electrical work in the future.

Brandon was easy to work with and he and the team got the project done quickly. I'll definitely…read morebe calling him for any future electrical needs.

Bishop was knowledgeable, polite and quiet. I believe the charges were market rate. They just bid…read moreon the first trip. I won't hesitate to use them again.

I had a light issue that concerned me and they immediately called and were able to help by doing an…read moreimmediate house call to investigate the issue, which alleviated my anxiety on the house wiring. They provided me an amazing quote to fix the problem and were quick and professional when onsite. I would highly recommend them for any work you need. Very reasonable, trustworthy, and quality work. I would give more than 5 stars if I could!

Quick, professional service by TIM with Lipps Electric. A storm took out a limb on my neighbors…read morehome on W. Kemper. The limb pulled the meter off the side of the house. Lipps was able to replace/repair it and restore power. Friendly and good communictation. The review is for my neighbor (no computer)

I've used them three or four times now. Zach and Dave are great. Very thorough. Offered…read morealternatives and explained everything. And courteous!!!! Only downside my 12:00 appt became a 5 pm