I had a crazy problem with the electricity in my house after a power outage. The folks at Arc dealt…read morewith me being a frantic mess and fixed my problems quickly and professionally. The technician offered to stay while we spoke with Duke so we could properly explain what we thought the problem was. It was great and really appreciated!

Our tech was Bob and was knowledgeable polite and thorough. He also helped us to watch so it…read moredoesn't happen again. Our AC drain pipes were clogged with residue. Today we had Chad come for a breaker for the Microwave that kept tripping. Turned out the connections were loose and one was burned. This company has been great with both our issues. I would recommend them.

There are good people and there are bad people. Then, in a category all on his own, you have Ron…read more An angel on Earth. Ron's #1 goal is to be helpful and he has gone above and beyond to be exactly that. I've actually never experienced customer service quite this great. You'd think I work for him writing a review this glowing, but in all reality - I just want the nice guys (and gals) to finish first in life. Ron is certainly more than one of the good ones. Screw the bullies and shoddy contractors who upsell you items you don't need. Call Ron. He doesn't have a bad bone in his entire body. You WILL get good service...if he has an opening in his schedule.

Super nice guy with a broad knowledge base and great skill set! He fit me in for a repair during…read moreThanksgiving week, which helped save our holiday! Will definitely use in the future!

Everything went quite well. The communication was smooth and the overall service met my…read moreexpectations. There were a few tiny hiccups along the way, but they were handled quickly and professionally. I really appreciate the attention to detail and would feel comfortable using the service again.

Joys of home owning. Had RBS come out for plumbing this time. Not sure why my first review was not…read morerecommended for the electrical work I had done. My main valve into the house was badly corroded. Rob put in a new valve and a PRV. Work done quickly and very reasonable. Once again I can't say enough good things and highly recommend !!

From the initial contact to the end of the job, working with Andrew was a breeze. It can be so…read moredifficult to find honest, competent, and reliable contractors but Andrew made everything so easy. He replied to our inquiry right away, came out to the house when he said he would and quoted us a fair price for the work. He did a great job and got us all taken care of in a day. Will definitely use again and highly recommend.

From the owner: Licensed Electrician serving the greater Cincinnati region.read more

Bishop was knowledgeable, polite and quiet. I believe the charges were market rate. They just bid…read moreon the first trip. I won't hesitate to use them again.

I had a light issue that concerned me and they immediately called and were able to help by doing an…read moreimmediate house call to investigate the issue, which alleviated my anxiety on the house wiring. They provided me an amazing quote to fix the problem and were quick and professional when onsite. I would highly recommend them for any work you need. Very reasonable, trustworthy, and quality work. I would give more than 5 stars if I could!

I am not sure why there are negative reviews, but we had a new HVAC system installed and they were…read moreso professional. From the sales person to the technicians. We then had the ducts cleaned and the two gentleman Brennan and Josh(I think) both were polite, professional, and worked efficiently the entire visit. I am not sure if Apollo is a good company to work for, but their employees are exceptional and hopefully Apollo is treating them the way they deserve to be treated because they don't want to lose any of the workers we had an experience with....The gentleman with the movie tattoo was clearly a kind person, going the extra mile and all of the technicians we encountered listened and explained everything. There was great follow up as well. So far we are extremely pleased!!!!!

I recently got a quote to fix a small gas leak at a fitting that goes to the water heater…read more Duke had already come out and told me exactly where the leak was, and that it was caused by the pipe dope drying out after 40 years. The gentleman quoted me $1,695 in labor, as all the parts would be reused just refitted. I left work early, drove down there, disassembled, cleaned, and refitted them myself in 45 minutes. Duke came out inspected and turned the gas on. $1,695 for 45 minutes of work is disgraceful. You are taking advantage of people. I will be watching and reporting if you try to take my review down.

Had someone come out to give me a quote for electrical work at my business. Got tons of requests to…read moreleave a positive review. Never received the written quote. Another company came out and they charged less to do the job than Mr Sparky charged for the quote!

On 10/8, Mr. Sparky's technician provided me with a bid for $3,550, which required extensive demo…read morework thru my garage drywall & basement ceiling/drilling thru a wall, just to get my electric range working. He recommended I contact Mr. S's sister co./Ben Franklin, so a plumber could find & suggest running a gas line to my range, & he said they'd be able to see his notes. I paid $139 for this visit. His own notes are factually incorrect. The invoice even says "DIAGNOSTIC AFTER HOURS" and Mr. Sparky's technician failed to correctly diagnose the issue, so I didn't get what they charged me for. On 10/9, the Ben Franklin plumber came for 5 minutes, said there wasn't a simpler or cheaper option thru a gas line & left with another $139. On 10/10, Bryant HVAC& Electric came by: the Bryant technician fixed the issue in 45 minutes, for $225 TOTAL. The real problem was that I needed a new junction box installed where the existing Wadsworth panel was. My electric range immediately started working. I am horrified by how Mr. Sparky tried to scam me, & got me to pay another $139 after-hours fee to profit a sister co. If this isn't a scam preying on single, female, minority homeowners, then it is EXTREME incompetence. I have shared my experiences and the e-invoices with my male colleagues & friends, they're all shocked but their unanimous opinion is "I think Mr. Sparky tried to take advantage of you because you're a woman." I have instant messaged, completed a survey, and called requesting refunds for BOTH fees of $139. I have the invoices from Sparky, B.F. and Bryant documenting how dishonest Sparky was/corroborating the vastly different work scopes & costs. NO RESPONSE FROM MR. SPARKY CINCINNATI, probably bc this is how they "train" their people: To price-gauge, mislead and lie. It absolutely chills me to the bone that I was going to have so much damage to my garage and basement and be out almost $4k for THE WRONG DIAGNOSIS. I feel like I need to share these invoices and warn others of how BAD my experience was. Absolutely awful, AVOID MR. SPARKY CINCINNATI AT ALL COST. Mr. Sparky shouldn't get to avoid accountability or neglect its duty to its customers by hiding behind anonymity.