Tri County Electric has been operating in Cleveland for some time but new to the Cincinnati area. I…read morecan't say enough positive things about my experience with their company and service tech, Desmond. He returned my call promptly, showed up an hour later, and was professional and positive about getting it fixed. He was able to diagnose a tricky electrical problem that turned out to be a melted connection in a junction box in my attic (on a 95°day!) that was hard to find due to insulation being blown into the attic on top of the wiring and junction boxes. He definitely earned his money and this review today. Professional - on time - knowledgeable - and just a pleasure to work with. I personally recommend Tri County Electric to anyone needing the service of an electrician in the Cincinnati area.

I had a malfunctioning fluorescent ceiling fixture. I explained the problem on the phone, and he…read morethought the ballast was the problem. It would cost about the same to get a new fixture, so I bought a new fixture and installed it myself. I appreciated getting honest advice, so even though I didn't need them to install, I recommend them highly!

We knocked our antique floor lamp over and it would no longer work. I brought it in and the…read morerepairman took it to the shop area, tested it, tightened a screw, and bam 15 minutes later I walked out. No charge.

Fast service and repairs. Easy to access parking lot entrance in the back of store. Masks are not…read morerequired in store as long as you are fully vaccinated. Electrician service referral is possible starting at $200 to install your chandelier. Lots of fun antique light sconces, table, floor lamps.

I am not sure why there are negative reviews, but we had a new HVAC system installed and they were…read moreso professional. From the sales person to the technicians. We then had the ducts cleaned and the two gentleman Brennan and Josh(I think) both were polite, professional, and worked efficiently the entire visit. I am not sure if Apollo is a good company to work for, but their employees are exceptional and hopefully Apollo is treating them the way they deserve to be treated because they don't want to lose any of the workers we had an experience with....The gentleman with the movie tattoo was clearly a kind person, going the extra mile and all of the technicians we encountered listened and explained everything. There was great follow up as well. So far we are extremely pleased!!!!!

I recently got a quote to fix a small gas leak at a fitting that goes to the water heater…read more Duke had already come out and told me exactly where the leak was, and that it was caused by the pipe dope drying out after 40 years. The gentleman quoted me $1,695 in labor, as all the parts would be reused just refitted. I left work early, drove down there, disassembled, cleaned, and refitted them myself in 45 minutes. Duke came out inspected and turned the gas on. $1,695 for 45 minutes of work is disgraceful. You are taking advantage of people. I will be watching and reporting if you try to take my review down.

Had someone come out to give me a quote for electrical work at my business. Got tons of requests to…read moreleave a positive review. Never received the written quote. Another company came out and they charged less to do the job than Mr Sparky charged for the quote!

On 10/8, Mr. Sparky's technician provided me with a bid for $3,550, which required extensive demo…read morework thru my garage drywall & basement ceiling/drilling thru a wall, just to get my electric range working. He recommended I contact Mr. S's sister co./Ben Franklin, so a plumber could find & suggest running a gas line to my range, & he said they'd be able to see his notes. I paid $139 for this visit. His own notes are factually incorrect. The invoice even says "DIAGNOSTIC AFTER HOURS" and Mr. Sparky's technician failed to correctly diagnose the issue, so I didn't get what they charged me for. On 10/9, the Ben Franklin plumber came for 5 minutes, said there wasn't a simpler or cheaper option thru a gas line & left with another $139. On 10/10, Bryant HVAC& Electric came by: the Bryant technician fixed the issue in 45 minutes, for $225 TOTAL. The real problem was that I needed a new junction box installed where the existing Wadsworth panel was. My electric range immediately started working. I am horrified by how Mr. Sparky tried to scam me, & got me to pay another $139 after-hours fee to profit a sister co. If this isn't a scam preying on single, female, minority homeowners, then it is EXTREME incompetence. I have shared my experiences and the e-invoices with my male colleagues & friends, they're all shocked but their unanimous opinion is "I think Mr. Sparky tried to take advantage of you because you're a woman." I have instant messaged, completed a survey, and called requesting refunds for BOTH fees of $139. I have the invoices from Sparky, B.F. and Bryant documenting how dishonest Sparky was/corroborating the vastly different work scopes & costs. NO RESPONSE FROM MR. SPARKY CINCINNATI, probably bc this is how they "train" their people: To price-gauge, mislead and lie. It absolutely chills me to the bone that I was going to have so much damage to my garage and basement and be out almost $4k for THE WRONG DIAGNOSIS. I feel like I need to share these invoices and warn others of how BAD my experience was. Absolutely awful, AVOID MR. SPARKY CINCINNATI AT ALL COST. Mr. Sparky shouldn't get to avoid accountability or neglect its duty to its customers by hiding behind anonymity.

There are good people and there are bad people. Then, in a category all on his own, you have Ron…read more An angel on Earth. Ron's #1 goal is to be helpful and he has gone above and beyond to be exactly that. I've actually never experienced customer service quite this great. You'd think I work for him writing a review this glowing, but in all reality - I just want the nice guys (and gals) to finish first in life. Ron is certainly more than one of the good ones. Screw the bullies and shoddy contractors who upsell you items you don't need. Call Ron. He doesn't have a bad bone in his entire body. You WILL get good service...if he has an opening in his schedule.

Super nice guy with a broad knowledge base and great skill set! He fit me in for a repair during…read moreThanksgiving week, which helped save our holiday! Will definitely use in the future!

Had to find someone else. Did not show up or call for first scheduled appointment, we gave benefit…read moreof the doubt and rescheduled. Then did not show up or call for second appointment and wanted to come at 2030-2100. Could have at least had courtesy to call. Disappointed.

Will was prompt and extremely professional. His work was excellent and he was very personable…read more Thank you, sir!

I was charge $1400 to have my sump pump replaced (a 20 min job). When the technician was at my…read morehouse he mentioned the total charge as I had not received a quote from the company. I commented that $1400 seemed pretty high. He pulled up the cost of the sump pump on his device. The sump pump the technician installed was $350. He said that if I provided my own pump I would be charged $600 to have them come out and install it. So, my question was, what are the additional $450 for? I am ok paying it, if I know what I'm paying for, but the information from the technician just wasn't adding up to the full charge. I reached out to Five Star to ask for an invoice. It came with a one line summary of the total cost of the work. I asked if they could please send an itemized invoice and explained the reasons I just mentioned above. After a bit of insisting, they forwarded my request to the manager. This was his response: ---- Hi Veronica My name is Garrett and I am reaching out to you regarding a sump pump we did for you on Sunday. I understand there was some confusion about the charges, I am here to help! So as far as a full breakdown goes, We pay around $350 -$400 for the sump pumps, and labor comes in right around $600. The remainder of the charge goes towards our 1 year workmanship warranty, administrative tasks such as tracking, scheduling and being a support system here for you if anything were to happen with it. We stand behind our work 100%. All of our pricing is flat rate, so breaking it down can be challenging in the sense of the charge does not change if we ended up taking longer to install the pump for you. We do it this way for the customer experience, as some plumbing companies do charge per half hour or hour, and can exploit the consumer by 'taking their time' so to speak to run up the bill. We always try to be transparent with our pricing, and just know that we are here to stand behind the workmanship and product we installed for you. Please let me know if there is anything else I can help you with. Best, Garrett Sowers Customer Relations Specialist Five Star Home Services (614) 245-3954 garrett.sowers@fivestargroup.com ---- My response to his: You charge $400 for a one-year workmanship warranty??? That is literally the cost of a brand new pump!! I'm not sure how that doesn't sound ridiculous to you! I also pay the $40 monthly "membership" but there doesn't seem to be much benefit in that either. It just seems unusual that a company refuses to provide an itemized invoice for work performed. I am sure that if you had work done by anyone, you would hope to be able to see what you are being charged for. I need my heating and air unit replaced but I am very glad I had the sump pump experience first. There is absolutely no way I will have Five Star do any other work for me, especially not a high dollar repair! I will find another company that is honest and isn't so hesitant, or flat out refuse, to provide an itemized invoice. It's just a disappointment.

They don't keep their appointments. Keep calling to reschedule. Today was my second time being…read morecanceled. My time was 8-1, they called at 11 and canceled. The next appointment isn't until June 10. If the cancel again, it will be time for the furnace tune-up instead of the air-conditioning.

Del came out and fixed our floor light setup and while he was here I had him take a look at our…read morebreaker. Del thoroughly helped me understand what he was seeing and help prevent a potential huge problem with a breaker buzzing and overheating. At no point did I feel upsold and Del was a professional in every aspect. You could tell he treated our home like his own and had a great personality to go along with his excellent craftsmanship.

I've used them three or four times now. Zach and Dave are great. Very thorough. Offered…read morealternatives and explained everything. And courteous!!!! Only downside my 12:00 appt became a 5 pm

Diagnosed and fixed our short. Unfortunately it wasn't until 2 days later that I finally found…read morethe outlet that's no longer working. Also next time I'll try to remember to request for the light switch to be off in the down position.

Buyer beware... I have a home warranty with American Home Shield and had NABI come out to check on…read moresome lights flickering in my house. Upon arrival the technician told me that we have some major issues and they need to be fixed as soon as possible due to safety issues. The technician then quoted me $3400 to replace the already brand new meter panel on the outside of the house in addition to placing in some ground rods and said some additional work might need to be done as well. Upon him leaving I borrowed a multimeter from my neighbor and tested the two hot wires and neutral coming into the house and they were way out acceptable voltage range which told me that this guy was full of crap as we were getting bad power coming into the house From the duke power line outside our house. Fast forward 2 days later Duke came out and re-crimped the neutral wire on the high line outside our house and our electric is now working perfectly fine with no dent made to my bank account. The duke lineman also said that this is something that any electrician worth his/her salt would be able to spot and let their customer know prior to suggesting them to spend a chunk of change to get something fixed that wasn't even going to solve the issue. I do not doubt that this guy knows what he's doing, but with that said he also knows what he's doing and will prey on those he thinks he can sucker into spending a boat load of money. I will be reporting him to my home warranty company and the BBB as having shady business practices.