Had an AC issue overnight. Called when the office opened. Kelly found an available technician,…read morewho was here within one and a half hours of my initial call; diagnosed the problem; fixed it; and, was finished in 30 minutes. We've been Rusk clients for more than 40 years; and, their responsiveness and service simply cannot be matched. Can't imagine ever using another HVAC company.

We had interactions with several people over the course of a couple of weeks. Overall, a very good…read moreexperience. We'd recommend them for their professionalism, timeliness, and craftsmanship. Our Story... Our central air wasn't working so we called Rusk hoping to get a technician out to fix our issue.  Judy scheduled our appointment for the next day but called us back and advised that she could get us in that day if we were available.  We welcomed the earlier appointment.   They sent Brock (we think that was his name). He was very professional and pleasantly explained that we likely needed a new unit.  He was empathetic and set the tone for a positive experience.  Enter Steve Morrison.. Steve was extremely knowledgeable, personable, and went the extra mile in surveying our entire home (how many windows, how tall the ceilings are, etc.) to determine the best system for us.  His quote arrived shortly after our interaction and when we posed questions, he responded almost immediately.  We landed on agreeable terms and Steve advised that he'd get our equipment ordered and someone would call us to schedule. Three days later we got a call to begin our installation on the next day.  We were in the midst of a string of hot humid days so we were pleased that they worked us in so quickly during a time of peak demand.  Steve #2 arrived at 7:30 on Friday morning.  He worked quickly and methodically.  He ran into road blocks, and worked his way through.  He provided helpful updates, and answered questions with ease.  Steve went above and beyond to care for our home in a way that we admired. Shoe covers, tarps, all without prompting. We really appreciated his diligence in this area. When it was apparent that he might not complete the job by the end of day, Steve pushed through to make sure our weekend would not be miserably hot and sticky.  As he prepared to leave he provided instructions for the operation of the unit until Monday, outlined the tasks he planned to complete on Monday, and asked if 7:30 was a good start time.  We expected to see him on Monday at 7:30.  We had a great weekend in our newly cooled home.  We prepared to welcome Steve at 7:30 on Monday... our workdays began to ramp up and we lost track of time.  We got a call just after 1:00pm and the scheduler asked if he could send someone over at that time.  I explained that we were expecting Steve that morning and he advised that Steve likely didn't know his schedule... this was the first interaction that was contrary to our expectations. Nick arrived shortly after.  Like everyone we'd interacted with, Nick was very pleasant.  My husband asked questions about the tasks Steve identified on Friday.  Nick was eager to continue the installation to our satisfaction, but there were a couple of notes missing in the transition.  He didn't know to secure the unit to the brackets, which was pretty important in our opinion and left fewer filters than previously expressed. We called the office to inquire about the transition and Steve Morrison came back out to ensure that everything was done correctly, and according to Rusk standard. We really appreciated the reassurance. Nobody likes to pay handsomely for unexpected replacement costs, but we feel good about our experience, and the new relationship we've formed with Rusk.

Ilya answered my Yelp search before I even asked for help. I emailed a brief explanation of what I…read morethought the problem was, and he responded immediately. They were able to service our dishwasher on the day and time we requested for the estimated price! We couldn't be happier!

These guys are the real deal. Luke at Fuse provided a fast response to my Yelp posting, analysis of…read moremy problem and instructions how to proceed obtaining my Warranty-covered replacement part. Meanwhile the technician arrived the next morning (Sergei) who figured out how to fix the problem with my LG refrigerator. When he left we were on the way to being "up and running" thanks to his ingenuity and persistence. I cannot say enough good about my experience with Fuse, and I highly recommend them. And their price was very reasonable.

We contacted them on an electrical issue at the home we rent out in Loveland. They were incredibly…read moreprompt, courteous, helpful and economical. We are extremely happy and will use them in the future. Thank you so much!

very professional A+++ work ... I requested a new outlet to be added 3-4 ft up a wall so I could…read moremount a tv in front of it. The guys came, reviewed the best / most cost effective options from where to pull the power from and completed the job in no time. The cost was spot on and even slightly lower than other bids. After the outlet was added they cleaned up, leaving no trace. The gentleman were very professional and polite...all test will be my go to for any future electrical work.

We moved into a home with an existing system installed by Phantom Sound. We had problems…read moretransferring the system, traded multiple emails with them along with the log in info that was provided. You will be charged for services you didn't receive due their errors and scheduling. My advice - use someone else.

Phantom does super high quality work at a reasonable price. We have used them three times. Their…read moretechnicians are on time, courteous and are always respectful of our home and time. Each time we used them, they delivered precisely the results they promised. Phantom is superior in all respects.

I had a bad experience with a tech and left negative reviews, frustrated by so much dishonest in…read morethis industry. The owner- ANDY - called me and spoke with me about my issue and explained that the person I was working with and the hard pushing sales man had both been fired. He offerred a full refund of my money, which I didnt ask for, but a GOOD business owner should always offer. The only reason I didnt leave a 5 star after speaking with Andy is becasue I feel that He IS sincere, but needs to put his personal contact information or have a place to file complaints that go to him as the owner on his site. When I had my issue, I had no idea that there was an available owner who would have cared and responsed and HOW to get to them. Andy is agood local small businessowner who cannot be properly represented by all of his employees and will gladly extend himself to maintain honor in his business. Definately give them a try!

My AC stopped working on 5/17 so a tech was sent out on 5/20 to see what was wrong. He told me the…read morecoils needed to be replaced or the whole AC should be replaced and that they would give me quotes on both. He asked me to pay $89 to which it would be applied to whatever service I chose. Hadn't received a call or quotes on 5/22 and when I called, was told they were busy. Called 5/27 (1 week after they came out) 3 times and left a message saying I still haven't received a quote (and all before the supposedly closing time). Called 5/28 to follow up on the message I had left the day before and talked to Chelsea who said they were busy - asked for a refund at this point because even though I'm an existing customer and paid them $89 to tell me my AC needed something done, they couldn't be bothered to give me prices. Was told I would be given a call back. On 5/29, I called 4 times after not hearing anything (could not get a person on the phone so I left a message) but had my boyfriend call who was able to get someone on the phone (I have a 614 # so pretty sure my call was being screened). On 6/1, I called from my office phone and talked to Julie who said she would follow up. 2 more calls later that day and was told that the owner said no refund, I would receive my estimates to which I said absolutely not, that is unacceptable and bad business. After hanging up, Julie called me back and said the owner would call me the next morning. No call received from the owner on 6/2. It's now been 2 weeks and not only will I not get my money back, the owner won't talk to me and I still have not received any quotes/estimates. Bad business model and awful communication. I get that I will have to wait but I have contacted better companies the day after for "2nd" opinions and they came out and gave quotes the same day! DO NOT RECOMMEND and I have contacted the credit card company and will be contacting BBB.