1. The Maids

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West Chester, OH

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The Maids

3.1 (13 reviews)
Open • 8:00 am - 4:00 pm

Services - The Maids

Deep cleaning

Maid services

Move-in or move-out cleaning

The Maids Photos

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10 years ago

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Jessica S.

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1 year ago

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2 years ago

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Scott R.

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4 years ago

Used them for a move in clean. Did basic cleaning for &600+. Ceiling fans still caked in dust, grout not cleaned. Would not recommend

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Scott R.

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5 years ago

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5 years ago

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8 years ago

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Jake R.

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5 years ago

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12 years ago

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Shannon N.

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10 years ago

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9 years ago

The Orange team and Shannon did a fantastic job on our home. Everything was spotless and beautifully clean.

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13 years ago

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10 years ago

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Jeffrey M.

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Ask the Community - The Maids

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Top Shelf Cleaning - Top Shelf Cleaning Crew

Top Shelf Cleaning

(31 reviews)

I have AuDHD and keeping a house consistently clean is one of my failings. Top Shelf helps me…read morereset, and takes that weight off my chest. Everything was so clean! Neurodivergent friendly!

I had a terrible experience with this company and its owner, Simon, over what ultimately turned out…read moreto be a miscommunication. I initially contacted this company in April to schedule cleaning services. After that, months passed without any reminders or follow-up communication, so I assumed the appointment had fallen through and hired another cleaning company instead. Then, on August 7, I suddenly received three text messages saying the cleaners were on their way, followed by another asking whether I wanted my refrigerator cleaned. I was in the middle of moving and didn't immediately see the first messages. When I saw the refrigerator text, I called right away because I was confused about how anyone had gotten into my house while I was away. I hadn't received any recent communication about an appointment since April. I reached the answering service instead of the company directly and asked them to have the cleaners leave my home immediately since no one was there. It turned out my husband had accidentally left the front door unlocked when he rushed out. Simon then called me and immediately began blaming me for not remembering an appointment from four months earlier, despite no reminders reaching me. He was rude, dismissive, and eventually hung up on me. When I called back, I again reached the answering service and explained the situation. I asked them to tell Simon that we wanted the cleaners to leave or we would have to contact the police because they were inside our home without our knowledge. Simon called again and said he was on vacation in Virginia. He claimed reminder emails had been sent. When I asked him to confirm the email address because I wanted to see if the messages had gone to my spam folder, he refused, saying he was on the beach and wasn't going to check. He also told me he had cleaned over 70 homes without issues. I responded that my experience was still valid regardless of his past business history. He eventually said his staff would leave since I had mentioned calling the police. Later, when we returned home, my husband noticed that a pair of shoes and his tool kit, which had been left on the counter, were missing. We also found trash left throughout the house, and the small amount of cleaning that had been done was not satisfactory. What concerned us most was discovering that our legally owned firearm, which had been hidden, had been moved along with its magazine and ammunition. We saw no reason why anyone should have been accessing that area of our home. My husband contacted Simon about the missing items, and Simon simply told him to call the police before hanging up. After that, Simon sent me multiple text messages from his personal phone, including screenshots from April, insisting his employees had not taken anything. I replied that we would allow the proper authorities to handle the matter and asked him to stop contacting me. He continued sending messages, so I told him that any further unwanted communication would be considered harassment. After speaking with my attorney, I requested Simon's or his attorney's contact information so all future communication could go through the proper channels. At that point, he finally sent a screenshot showing that my email address had been entered incorrectly in their system. That explained why I never received any appointment reminders. My question is simple: if the company had my correct phone number, why weren't appointment reminders sent by text after months of no communication? This situation escalated unnecessarily because of poor communication and an unprofessional response from the owner. Instead of addressing our concerns respectfully, we were met with hostility. We have reported the missing items to local law enforcement and will allow the appropriate authorities to handle the matter going forward. I hope the company improves its communication and customer service so others do not have a similar experience.

Molly Maid of West Chester

Molly Maid of West Chester

(14 reviews)

I've been a monthly Molly Maid of West Chester customer for well over a year. The service has been…read moreexceptional from day one. The ladies are never late, always pleasant, and pay extra attention to any special cleaning requests (I have kids who invent new ways to make messes!). Furthermore, the office staff is always accommodating as I've had to change set cleaning appointments a handful of times to alleviate scheduling conflicts. I trust them in my home whether I'm there or not. Most importantly, It's ALWAYS a happy relief to come home to a truly clean home.

We have had Molly Maids of West Chester for over three months now and we are very pleased with the…read moreway they keep our home!! We have them clean every two weeks and being elderly it works out just perfectly!! We can keep up with the in between cleaning but they take care of all the heavy work like keeping the bathroom as well as the shower doors sparkling and the appliances all wiped down and shiny and the floors all washed each time they come!! We have three animals, a dog and two cats and our home has never looked better!! The girls that come are always so kind and accommodating. They are very professional as well and leave our home looking and smelling wonderful! I am so happy we decided to go with Molly Maids-some of my friends have a single cleaning lady that clean for them however I like the team concept and I like dealing with the office if I want to ask for anything additional or if there is ever a problem. I will not be an issue to talk with the team's supervisor thereby sparing me the difficultly of having that conversation about something I am unhappy about. We are very happy with Molly Maids and thank them for their great service!! Ginny Kindberg

The Maids - homecleaning - Updated November 2026

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