Very professional, knowledgeable, thoughtful, friendly and affordable ~ Highly recommended ~ Very…read morehappy with service

I'm so disappointed that Lee did not show up today at my house. We had agreed to a start date and…read moretime over text. I sent him pictures of my pool and he gave me a price. I told him that my pool was larger than most so if he needed to raise the price he could once he was here. I texted him yesterday to confirm starting today and he never replied. I called and texted him today with no replies. I thought he would be a breath of fresh air and not be like other pool cleaning companies. I was wrong, he's no different. He has great reviews but none of them are recent. So here is a recent review for all of you. It's sad when someone doesn't show up or have enough professional courtesy to communicate with a customer. Save yourself the time. Find someone else!

I have no doubt that Matt is the best pool service professional in Las Vegas. After years of…read moreegregious disappointment with different pool services, I was lucky enough to find Matt before I put my house on the rental market. In less than 60 seconds Matt troubleshoot problems that other servicers had scratched their heads on for weeks and never properly fixed. He approaches his business with a very professional and disciplined manner, and even my tenants have specifically made comments as to how great of a job he does. I simply can't say enough positive things about what he provides. I would never want to use anyone else.

Best pool guy ever. Great price. My pool is always extremely clean, he always keeps me updated on…read moremy pool. I never have to worry about anything. He has been my pool guy for years I would recommend him. After several years of searching for a weekly pool service company, even trying to maintain it  ourselves, we stumbled upon Matt and he came out to visit me gave me a quote on my pool I was sold! Now, our pool is always clear and clean. If a storm approached, Matt was there to clean up; if something is not working properly, Matt either repairs it, suggests the home warranty, or suggests a repair person. He answers your questions. Cannot say enough. He notifies you when going on vacation, and comes early to make sure your pool is fine in his absence. If a holiday comes up before his normal day, he changes his schedule "just in case you're having guests." He is truly a hard working guy who is dedicated to making sure you have a great looking pool, and a smile to your face. If you need a pool guy you need him, and recommend him to your friends it's better to have someone who truly knows what they are doing to take care of your pool! And he does!

David was a pleasure working with! Had a pump failure and he was quick to come by and diagnose the…read moreissue while we were away. Gave us lots of options and information without pressuring us in any direction. Answered lots of questions with lots of patience and we settled for a Pentair Wifi pump instead of repairing it. He was prompt and professional with the installation. Showed us the results after and even went above and beyond to connect the pump to the wifi for us. Fair pricing and Thank you!

Had a great experience with David at Dive in Pool Services. After calling a handful of other…read morecompanies to be met with no response or earliest appointments weeks away, David got right back to me after reaching out and was able to pencil me in same day. He took the time to explain things and answer all of my questions. The service was also very reasonably priced. 5 stars would recommend this company to anyone looking for reliable pool service.

Diego and Anna are extremely professional and kind. They are a great local family business. They…read morerespond quickly whenever I've contacted them for pool equipment issues and resolved the problem just as fast. Great people and great family business!!!

Ongoing Quality service !! Recommend to everyone!!Always Reliable Helpful and all for a Good Price…read moretoo!

Chris is the best! Extremely reliable, honest, and trust worthy. He showed up when he said he…read morewould. His communication is on pint. I will be referring him To everyone I can that has a pool. Thank you for taking such good care of us

he's the best I ever had. he did more then I i told him to. I would recommend him to anybody and…read morevery professional and polite. love this guy

Worst service ever!!! My biggest mistake was paying him before the job was completed, because he…read morewon't return calls or texts! When we saw the top step that he botched pulling up plaster and painting over it he said he would fix it if we bought the paint. I have never heard of a customer having to pay for a contractors mistake! He was also supposed to paint the pool deck after his work and of course never showed to do that either. He also never gave me a invoice even though we have asked several times. He said his work was guaranteed for a year, but good luck reaching him with a problem or just getting him to finish his work. The minute we paid him he became a lot harder to get in touch with! I guess I have no choice but to contact the Nevada State Contractors Board and the Better Business Bureau !

He stole our pool equipment. Started a job and said he couldn't finish and would be back but he…read moreleft with our equipment and everything torn apart.

It's been over 30 days. I did not harass, I did nothing more than speak the truth. My phone is now…read moreblocked, and I am out $450. If you have even the slightest urge to contact VIP Pool/Spa Service....close the Yelp app....lock your phone...find a cozy place....go to sleep. When you wake up, pick any other company! Thanks for nothing Jeff!

I contacted VIP Pool & Spa after Yelp recommended them as one of the "Best pool cleaners in Las…read moreVegas". As can be seen from the attached images my only need for a professional pool cleaner was to remove the bumpy, brown substance from the sides of my pool and the underlying ugly dark brown stains that covered all four sides (I didn't need a pro to sweep out some leaves and mop up a thin dirt ring around the drain). I was told that since "every pool is different" I would have to wait and see the results of their "chlorine wash" to determine if enough stain was removed to avoid having to paint the pool - which Jeff, the owner, said they would do for $1,200. As can be seen in image #2, after the SECOND "cleaning" was completed virtually NONE of the stain was removed! The first wash resulted in a 5 foot corner section where the crusty brown stuff had been removed but mostly still remaining everywhere else. The stain was completely unchanged. After finding that the stain could be reduced slightly with scouring powder, and that the crusty brown material was still covering most of my pool, Jeff sent the same person out to work on it some more. This resulted in the crusty stuff being completely removed (proving it wasn't done the first time) and the upper, lightest band of staining being reduced slightly but still having no effect on the darkest, ugliest staining. After protesting that so little had been done for $400 Jeff reminded me that he never promised they could remove all staining and that this was the best that could be done. No further reduction in staining was possible. This would have left me no choice but to paint the pool. But it wasn't true. There absolutely was a way to not only reduce the staining further but to completely eliminate it! Which would have also eliminated the need to have my pool cleaned or painted. In the hopes of avoiding a $1,200 paint job I went online to research pool stains to see if there were any other options. I learned that this was an iron rust stain which is among the most common types of fiberglass pool stains, which can be ENTIRELY REMOVED with ascorbic acid (vitamin C) which is universally recognized amongst pool cleaners as the definitive solution. So I added about two tablespoons of ascorbic acid to an 8 ounce glass of water and splashed it onto the side of the pool - then watched the stain COMPLETELY DISAPPEAR in a matter of seconds! I didn't even have to touch the side of the pool. I've since learned all I ever had to do was refill my pool and dump about a pint of this into it and let the filter run for about 24 hours. There are only two possibilities here: Either they knew what kind of stain this was and how to remove it, or they didn't. Either the owner of a professional pool cleaning service, with 16 years of experience, or the professional pool cleaner he sent out to clean it, was aware of this simple, inexpensive solution to this common pool stain, or BOTH of them didn't know how to solve a stain that I found a solution to after 10 minutes on YouTube. I sent a video to Jeff demonstrating the ease in which the stain could be completely removed and an e-mail explaining why I thought it was unreasonable that I should pay $400 to accomplish little more than the removal of some leaves and a small circular mud stain when a complete cleaning solution was readily available. After six days with no reply and the video never being downloaded I called Jeff to again request a refund. He acknowledged reading my e-mail but never watching the video, then said that since "We did what we we're paid for" and "The pool is going to be the best it can" there were "no refunds". After each time I explained that I was the one who removed the stain (so did their job) he would respond, "Well if you did what you say you did ... if the stain's gone then it's gone. All you've got to do is just fill up your pool." He acknowledged that "There's all kinds of stains...", that iron rust stains was one he was familiar with, and that "We've been doing this since 2004 and every pool we come across is different" but would never answer my direct question as to why my stain was never even tested to determine its type and if he was aware that ascorbic acid was the solution to an iron rust stain. He just kept repeating comments like, "I'm happy that the stain is gone but we did our work, we did what we were paid for, and there's no refunds." I told him that I obviously wasn't going to sue him over $400 but I would certainly make others aware of what happened here. He replied, "Then you have to do what you have to do and I have to do what I have to do. I appreciate your call and you have a great day." Then hung up on me. I've since learned that practically every type of pool stain has a definitive and complete solution, most involving little more than pouring something into it. If you hire VIP to clean your pool don't let them convince you otherwise.

I went through several companies & estimates before deciding on Everclear pools & a grateful I did…read moremy research. My pool was old & needed a lot of work to rejuvenate it. Chris Boyer helped me with the decisions of what I needed without over selling me. Once the work started, it went exactly according to schedule & within two weeks I had my pool completely looking & working like a new pool. I highly recommend this company.

My pool was built by Eric in 2004, and if something goes wrong today or if I need a pool tech, etc…read more Eric is always there. The pool was built to last and Eric stands by his work. I have recommended AA Everclear to hundreds of clients over the years without any blowback, only positive outcomes.