I am very impressed with the integrity and honesty of this company. Long story I wont go into, but their previous manager made a goof. The current manager ,when he came out noticed it, and informed me of it. He could very easily have not told me and I would have never known the difference, and he knew that. Without any push from me, they quickly and efficiently, refunded me all money spent. I will absolutely call them next time I need service. All companies make mistakes, but few own up to it. It is nice to know that there are still honest companies out there read more

The website for the company is misleading. On its website it claims "our NADCA certified technician provided best service", in reality NADCA website list 0 technician from this company. Spent close to $600 for cleaning ducts for just one ac system. and they did not solve my issue and So I started to do further research. When I call the company after I found out the false claim, the manager offered full refund in a very friendly manner. Then the receptionist TJ keeps saying he will find out the status and call me back. After a month, Jacob the manager told me it was denied by the accounting department, since they did come out to do cleaning, I requested half refund. After 3 weeks waiting for the accounting department approval, I was told finally they are not going to give any refund. I updated the review after the owner contacted me. He explained about the situation regarding NADCA and the full refund is quick. read more

Guardian Home Services - Heating & Air Conditioning/HVAC Near Me - Dallas, Texas

We bought a house and we had no idea if/when the ducts had been cleaned. Since we suffer from allergies, we knew we wanted to get this scheduled and done fast. I contacted several companies, and Collin Creek responded quickly, gave me lots of great information about themselves, and I felt reassured that they would do a good job. Obviously, they did a great job cleaning the vents. But that's not what made them stand out to me. The crew was great. I hadn't been up in the attic yet, so they went up and showed me where the furnace was, where the filters go (replaced the air filters for me), and where all the returns were in the house. They also came down later to let me know the previous owners had left a couple boxes of tile in the attic (!), and ran out to get me new batteries for one of my thermostats. I called them later because I noticed one of the return vents was loose. They told me they didn't remove any of the vents, but one of the guys came back out anyways and helped me put it in properly. TL;DR: Maybe you can get duct cleaning wherever, but the kind of service I got from Collin Creek Duct Cleaning is what makes them special. read more

We bought a house back in July and we've had quite a lot of dust build up every couple of weeks, and my friend recommended we get our air ducts cleaned. I searched for a company that services Carrollton and read a LOT of reviews of various companies. Read every one of Collin Creek Duct Cleaning's reviews and felt reassured that we'd be well taken care of. All of the reviews are spot on - Chad was very nice and explained everything to me - he gave me a very reasonable quote and they stuck to it. They were right on time, called 30 mins before arriving, laid sheeting on the floor so our house didn't get messy, cleaned the outside of each vent and of course our ducts. The crew onsite was great and answered all of our questions! If you want a company you can trust who won't nickel and dime you, go with this company. Will definitely recommend to friends and family! read more

Collin Creek duct cleaning was awesome. We purchased a new home that was built several decades ago and we had no clue the last time our air ducts were cleaned. Since we have people in our family that suffer from allergies, we knew the importance of getting our ducts cleaned out. I found out about Collin creek through Yelp actually, and when I called the General manager CHAD was extremely helpful. I scheduled an appointment and a few days later his team arrived exactly on time. They did extremely thorough job cleaning out all of our air ducts and it took about four hours. Terri and Kyron (the technicians) took the time to explain everything and even cleared out a dead...rodent... they found in the attic. Highly recommend these guys--their Yelp reviews does them justice for sure. It's so refreshing to hire a home service provider that's honest, reliable, on time! read more

Finally breathing easier. We had Collin Creek Duct Cleaning come out and do a thorough cleaning of all of our ducts. Some other companies quoted only a few ducts, this was the first company that included ALL ducts in their quote without upcharging. The two man crew showed up, explained what they were going to do, went over the final price of it all and got to work. They were very pleasant and answered all of my questions. After all was said and done, I paid, they cleaned up, and headed out. I went back over everything and found a a few new random screws, a chunk of scrap metal cut from our furnace vent, and our old filter. They said they would replace the filter, but they did not. And the patch over the hole in our furnace wasn't sufficient and leaked conditioned air. These things could have led me to leave a rough review, but I called and spoke to the manager and he made sure everything was corrected to my liking. I can't blame someone for little mistakes here and there, these things happen. I am certainly pleased with how well they made up for these small errors and my family is breathing easier than ever before. Overall, a pretty great experience. read more

CC Duct Cleaning came out today for a solid 3 hours to clean 15 vents (including returns). They worked as if it were their own home. The vacuum system worked great. I was impressed with their professionalism - in person and on the phone, and promptness - exactly on time! I've used another local company 5 years ago and all they did was pull flow vents and put a mop on a stick to clean as far as they could reach. Terrible. I'm going to recommend CC Duct Cleaning to my neighborhood. read more

Needed to have my ducts clean so I called Collin Creek Duct Cleaning. They didn't have any availabilities for about 2 weeks and I had to get it done before I could sell the house, but I guess this just means they've got a lot of customers. The people arrived on time and did the job quickly. They were friendly enough. They apparently found a bunch of missing socks for me and left them on a pile on my washing machine. They didn't tell me about that, I just found them after they left, which was odd. I'd hire these folks again. Just keep in mind they might be a little bit busy at times. read more

Professional. On-time. Knowledgeable. Great customer experience. They solved a mildew / mold problem that was developing on some of our vents and were very thorough with their service. Cleaned up everything when they were done and were very respectful of our property. I would recommend them to anyone. read more

I had a clogged air conditioner pipe that drained to the outside, and was in my very hot and uncomfortable attic. The guys that came were very knowledgeable, professional and courteous,and explained in detail the repairs they made. I highly recommend Collin Creek! read more

Had ducts and dryer vents cleaned. Workers were on time and professional in demeanor and finished in @ 2.5 hrs for a townhome. They covered most ducts except high ceiling ones (many TX homes have high ceilings so those not covered will have some debris/dust come out. An FYI if you have allergies). Sharing as cost quoted was @ $420 for a typical town home but my bill was over $830 (for a town home!) so that was a shock. They charge by every single intake and outtake vent no matter the size of the home so do a count including closets prior or you may get a major shock for me. $830 for 2.5 hrs work was and still is a sticker shock. read more

Jeremy and Colton were very professional even did a great job given the wrong date. I highly recommend them to do any duct cleaning and give you an honest opinion. read more

Brett, thank you for reaching out to me. I've been thinking about my conversation with Chad, but also very busy trying to get settled back into my home. I have some photos I'd like to share with you if you can tell me the best method. I have not cancelled payment to your company but I would like to talk with you. Chad has my number and I'm available most days unless I'm driving or at an appointment. Thank you, Monica A Why didn't the manager or the crew tell me they're supposed to cover the furniture? There's a huge layer of dust and debris in my entire house; top to bottom. The only thing they covered were the floors. They all knew I had just moved back in and the entire house was clean top to bottom. I was assured it wouldn't be a messy job. Very very unhappy. read more

Another great job by Colin Creek. Nick and Chris Were both gentleman and Nick explained everything to me as he went along. They showed me pictures of the vents and the dryer vent. They even showed me the return filter so I could see how badly we needed the service. There were no hidden costs I knew exactly what it would cost per vent. Highly recommend them read more

Excellent and honest company. The sent two people do clean the ducts and they completed in a few hours. They were clean, courteous and efficient. Will use them again in the future. read more

Great company! I had major renovations done in our home which included sanding wood floors and I called and told Chad I needed someone ASAP to clean our ducts and he had his team come out on NYE which was fantastic. Very professional and accommodating. Would use them again in a heart beat! Thank you! read more

Trey and Terry were accommodating, helpful and hard-working. Nice, too. They did great work, but we have some serious problems with our AC ducts, so they could not complete the work. We will be calling again once we get the first problem fixed. read more

My husband and I just bought a house where the previous owners had a cat. I desperately needed to have the air ducts cleaned as I am highly allergic to cats. I had researched several air duct companies before deciding to give Collin Creek a call. From that first call they were professional and helpful with all my questions. The day of, they arrived on time and assessed the setup. I appreciated the fact that they once again gave me the the total of what it would be before starting. (They are $35/vent which included a microbial treatment. That treatment alone was an additional $15/vent at several other places I had looked into.) The two men were very professional and friendly while they worked. They quickly closed and taped up all our vents and began their work. After completing the washing and vacuuming, they pulled the tape off to show me a small amount of all the crap that was in the vents. They even took time to screw in the vents that weren't fully screwed in. I will absolutely be calling CC again and recommending them on our neighborhood website. read more

WOW! I am very pleased with the work Collin Creek Duct Cleaning did for me. Scott and Phil did such a fine job handling my ducts and AC unit! They were on time and extremely pleasant. I can't believe how conscientious they were about cleaning my ducts thoroughly. I have asthma and air quality is very important to my health. There is a huge difference in my air quality -- like night and day. I live in an apartment where there is very little maintenance on HVAC systems. I will trust these guys with my air quality in my next home. read more

They showed up on time with two very friendly employees. It took about four hours and everything appeared to go well. A week later, we had a routine check up with our AC company and they found a couple of problems. Collin Creek had not resealed the insulation on my three units. I called them and they sent someone out within the hour to fix the problem. read more

Teri and Trey arrived right on time. They were great at explaining what they were doing and spent 4 hours thoroughly cleaning the ducts and the dryer vent (and the latter was free with the online coupon)! It's scary to think we could've had a major fire with all the lint that was clogged in there. Feels great to be breathing easier. I would definitely use Collin Creek again and highly recommend their services. Thanks! read more

These guys were amazing. Answered all my questions and gave me a straight price quote up front. Called the day of running *early* and asked if it would be OK to stop by ahead of schedule. A three-person team arrived, working quickly and efficiently. I knew no one had cleaned this place in awhile and they vacuumed all the scary stuff and sprayed some antimicrobial agent to kill off a few growing things. They left with a wave and an explanation of what size filter to buy to make sure I swap things out regularly. read more

Wow! I called Collin Creek Duct Cleaning after reading the Yelp and Google reviews, and used them to clean our ducts which we hadn't ever had cleaned (gross, I know). I just could not have been any more satisfied. Very professional. Very thorough. I have recommended them to several friends already. Well worth the money, and their prices are reasonable, too. I especially like the fact that they are NADCA certified. I would gladly use CCDC again in the future. read more

I havent seen this type of customer service in a long time! They showed up on time, were friendly and professional. They never tried to pressure me into purchasing more than what we signed up for and they took their time and did a quality job! I was skeptical about airduct businesses because they normally had a bad reputation of being unethical but I trust them and have already referred Collin Creek Duct cleaning to all my friends, neighbors and family. read more

Came on time, good clean up. Friendly. Nice attitude when asked to clean areas missed. Only problems were they did not bring enough ducts for debris to exit house but warehouse was nearby and they unplugged cable TV or knocked it loose and did not replug. We did not know why TV was not working that night until Spectrum came next day and found cable unplugged in attic where cleaners were connecting hoses. Spectrum said this occurs frequently! read more

These guys were great. We got quotes from other air duct services- some wanting to charge around $2500! They came out and checked both of our units and determined that one unit didn't need to be cleaned. Very honest! They even took pictures to show me. They did a very thorough job on the other unit and also cleaned the dryer vent!!!! They saved us a TON of money- as this was our first time getting our vents cleaned. We really didn't know what to expect but we feel we received great service for the value. Really great group- very impressed with the crew that came out as well as the administration team (Chad). Highly recommend. read more

This company was great, I had a price before they came out and they didn't try to up sell me. They were on time and finished in the amount of time they told me it would take. They were both very nice and courteous. I will use them in the future and I recommend them to anyone needing this service. I like to support my local businesses also. read more