Jacked up the price 77% over a year. No late payments but I couldn't get anyone to email me back…read moreabout why the rate increased so much so I'm out.

Let me preface to say that I don't write many reviews, good or bad. With that being said, I really…read moreadmire this facility's professionalism and politeness. They don't pressure you in renting a unit you don't need and give helpful suggestions on storing items. They seems to go above and beyond to make sure you have a seamless experience. Over the weekend, I moved out of my unit and hadn't notified them yet. They called me a couple days later after they did their security/inventory check to make sure I was the one who vacated the unit. They are really on top of everything. I would highly recommend them if you need to store your belongings.

Great place! The staff (Lauren particularly) is very professional, helpful and responsive. They…read moreoffer the use of their truck for a day at no cost which is so helpful. She made a point to come outside and check on me, cold bottle of water in hand. I have passed this location for years and appreciate the humor and inspiration in their sign, which is changed regularly. I have meant to stop to tell them that even if I never rented. Running the business right! Yes, I would highly recommend here.

The staff is nice and I'm not sure the young lady who helped me when I went but I like that she…read moreremembered me! It makes a customer feel good to be remembered. Moving is never a great task but if u needing a storage this is the spot! They even offer a truck with the moves so it made it even better! I recommend this spot!

So nice and clean is the first ting you notice. I'm so happy that this one had indoor storage…read moreespecially with the weather down here. Decently priced for the area but the associates up front made me rent a unit. it was so nice speaking with Cheryl and Tiffany, they made me feel welcomed.

I would recommend finding another storage option in the area. I have two of their large units that…read morerun $235ish a month and have had an issue every month since I moved my household goods there as we it for our house to be finished. To start, the elevator ‍. You need a code to request the elevator every time. Mind you, you already put a code in to enter the gate, then another code to enter the building, then you need it a third time to request the elevator, over kill and a time waster, especially when you are paying moving companies by the hour. The elevator doesn't have a run/stop switch. Makes it hard to load an elevator moving in or out. If you prop the door open to fill it, it shuts the elevator down and the staff has to come reset it. I ended up switching one of my two units to a first floor unit strictly because of the time it took to do two loads up to the second floor. Issue two. I bought multiple locks from Home Depot so they are keyed the same. On my second month bill, I get a charge for locks from them. I called and said I supplied my own locks. Response was, there wasn't anything they could since I was already charged, but they'd credit me the following month. Good enough for me. Did they do it? Nope. Shows lack of any follow through. Issue three. Today I get a call saying they are overlapping my lock because they are missing a form. They have everything else signed and dated THREE months ago, but today they lock my unit, because they can't find it. Units are paid on auto pay, but one form on just of the units allows them to lock my goods up. Now they hadn't called me to let me know, before this, which is the professional thing to do. Instead, make it so I can't access it, even though the exact same documentation is on the other unit. Issue four. When I set up my units, I did autopay, just so I wouldn't be late or miss it, while we are in transition. They only auto drafted one of the units and I get a late notice with a late fee. I told the lady who I called that everything is autopay and that they took for one of the units, why not the other? Response has been par for the course, "not sure why, but we'll remove the late fee." I'm a huge supporter of local, small business, but in this case, go to the storage unit a block north and avoid this place at all cost. When I asked for a managers number or the owners contact to be emailed to me, since I'm on the road, I got a snarky answer from the lady at the desk and still no contact info. The owner has 5 reviews on here, the two good ones are a form letter response and no response to the negatives. That should give you an idea of the management.

I went at the end of the day on Friday to rent a spot for my boat, but ultimately decided I needed…read moremore of an enclosed facility and was concerned about the ruts in the dirt at the storage space. I called when they opened Monday morning first thing to inform them I have not be using the spot and would like to cancel my reservation. They are not willing to reimburse any amount of my payment despite this, not even a portion.

The service here was amazing! Very attentive staff! They helped me find the perfect space to hold…read moremy precious possessions.

Absolutely horrible that you can sign a lease for a specific price and within three months they…read moredoubled the rent. Sent me a postcard saying that the promotional period has ended. According to my lease there is no promotional period anywhere on it yet they choose to double the rent. Very dissatisfied customer. $175 for a 10x10 storage is unacceptable.

Excellent customer service!! A real life person actually answered the phone when I called the…read morenumber (which is a miracle in this day and age) and was very friendly and was patient and helped me with my account. That alone will make me a repeat customer.

kaleigh great costumer service very helpful worker good attitude a plus from me she was very…read morerespectful from the timed i pulled up i have a boss who she helps all the time if we run into any problems at the storage she give us great answers and feed back she just a great worker all around the board it never a dull working day for this individual at all if you need help from any body when dealing with the particular storage dont hesitate to ask for keleigh

very helpful, professionally conducts herself at all times,,pleasure graceful personality,, I…read morereally appreciate your decision to place Kaleigh in that position, I was having a stressful week and she turned my darkness into light the way she took charge and handled my situation .I will smile the moment I have another opportunity to go back to that Cube Smart location just knowing she s there work with!!!!

So let me start by saying this is not where you want to store your belongings. First incident was I…read morehad an invasion of rats roaming through my things after being in there 1 month. That's when I realized it's almost impossible to reach any property manager due to the fact there isn't one on the property, also the number listed no one will ever answer and good luck receiving a call back after leaving a message. By the time I got a response out of someone, I had already cleaned the mess the rodents made so I couldn't provide pictures for insurance. 2nd and biggest incident. I got rid of 75% of my storage and wanted to move into a smaller and cheaper unit. Again no one answers, almost 2 weeks later I get a call back, and of course it was after the 1st. Now they want to charge me for the current unit plus the new smaller one which is a load of crap when I tried to move 2 weeks before the first. Now after trying to dispute and talk to someone else, another month has past and now my fees has snowballed. Lastly, it's up for auction with no explanation of disservice. Stay away from here!

I rented this unit at 5pm, went over there at 8pm to find out. This is a very hard to access this…read moreproperty. . Construction outside and Public Storage hasn't done a good job for posting signs, how to enter this location. I called costomer service to get refund so I can rent a unit at another location. Poor costomer service, they said even if it has only been 12 hours , they cannot refund anything, only thing they can refund is lock and key. They have strict policy on refund, but not on delivering what they charge for. I decided to just deal with it and went there to move in my stuff. There was no light. It was pitch dark in there. Huge safety hazard. I called costomer service again, I was told that someone will reach out to me. I got call back 8 hrs later, if I still need help. I told them about dark and no light in there. I was told that use my phone torch. That is what property manager do when making rounds. I am not just making rounds, I am moving my stuff, How should I hold torch with my hands full, every time I called I only got the answers like , sorry about that, I understand etc. No solutions offered. I asked for refund, oh sorry you signed agreement that indicates that it is all non refundable. They should have also mention in the agreement that property is under consideration, pot holes. Unpaved area, nails and sharp objects by the entrance, unit is dark. No power. So I know what I was signing up

Great place to rent a unit. Very friendly staff and…read moreextremely helpful in making the right decision for whatt we need to store and get the right amount of space.

Great storage facility, clean and staff is friendlier than other places I've been and rented here…read morein Texas

This review is Brent for 02/25/25:…read more He was pleasant and helpful and he worked with me on getting a better rate for my 5'x15' unit that I've had with them for two years. I like that the storage facility and grounds look clean and feel safe. I'm happy to rent a unit from Extra Space on Belt Line, Coppell.

Without a doubt this locations is my favorite because it has the best people. Bridgett and her team…read moreare awesome. Extra Spaxe & Storage process and the bang for the buck beats all of its competitors in my opinion. But, I believe it's the people that make it different from all the others. The natural friendly smile and the real empathy factor is always present when I come in to see Bridgett and her team. They make you feel like family while still taking care of business. She's always been easy to talk to and deal with it. Bridgett went above and beyond to take care of me. Her teams success is definitely a reflection of her leadership. Thank you for being friendly, nice, and honest!!y

After I spent $ on movers and moved my stuff in they claimed the 'right to refuse service'. I said…read moreyou could hv told me sooner because I made reservations 3 weeks ago and another 1 two days before my move. They took $62 twice for 2 reservations. After hiring different movers the mgr cancelled my access to the unit. No communication and just the sorriest storage biz. As worthless as tits on a boar hog.

Don't rent here. If you do, make sure your unit isn't anywhere near an open field. We rented a unit…read morefor 10 years and when we went to clean our unit out, it had clearly been infested with rats. 2 months earlier we noticed a few rat droppings here and there but nothing like what was there when we moved out. We even found a dead rat in the unit. There also appeared to be water damage and the walls showed water had seeped in from the outside. The insurance you pay for with your rent, doesn't cover rodent damage or water damage. Our entire unit was trash and was clearly a health and safety hazard but we didn't have a leg to stand on and we're out all those possessions.