The staff is very acknowledged and friendly. Oil change was done fast…read more The service person helping me help me in ever way he could. Thanks

Had oil done last Friday everything went well , had 3 recalls on my ram all 3 were taken careread more

My mom had a great service experience today!! Thanks T.J.!!!…read more We've bought 17 new Toyotas so will definitely keep Family Toyota in mind for our next deal!!

Matthew Bartell was great! Was upfront about pricing and supportive throughout buying process.read more

RICHARD CAMPOS!!!!!!! No wonder he is salesman of the year most of the time…read more On March 14th I bought a car at discount and of course Richard was my salesman. The car I choose had a tear on the drivers side door, Richard said they would have it fixed. fast forward to March 18th my daughter took my car in to have it fixed So now we are in the Pandemic of the covid-19 on the 22 of March I called discount to see if my car was done, no answer 15 mins I called no answer. So I called Richard on his personal cell phone and he informed me they were closed due to the virus. But he went out of his way on his time to find out if my car was done and it was so Richard gave me the address to where my car was. I didn't quite know where that was so Richard was already in Ft Worth with his wife and agreed to get my car for me but that wasn't the best of it not only did Richard get my car for me he delivered it right to my front door. Little does Richard know how much he possible saved me that day, you see I have respiratory issues I was just getting over having food poisoning so me going out with this virus going on is almost impossible. So you see in my eyes Richard Campos Is not just salesman of the year he is My friend of the millennium Faithful Discount Customer of 16 years Linda Kyle

Don't buy a car from HERE!! It's been 6 months and some how…read morethey can't get my sticker because they don't have the paperwork of the car they sold me.......Just a bunch of irresponsible adults every time u call they have u waiting about 20min on the phone manager Juan luera is irresponsible af I explained what happened he was like call me back at 3 mf didn't answer after they had me 20 min waiting on the phone I call 2 more time and now all of the sudden I call right when that mf is on his day off or his break JUAN U PROMISE A FUCKING REFUND 1 week ago where's at??? 6 months just wasting my time and money

Very good place to buy a car, cars are all handpicked, checked and serviced good people and good…read morecars

My son had some repairs that were needed to be done and it was outside of his warranty by 1 month…read more I called Mr. Steve Williams and explained the situation. He got it to where we paid the warranty pricing!! It was such a BLESSING and I'm thankful for salesmen like him that not only take care of you during a sale but throughout the life of the vehicle!! Thank you for all that you do Mr. Steve!

My first point of contact here was Marcus H.. He was courteous, energetic, and helpful with…read moreproviding me with assistance. Next was his dad Mike H. Mike seemed down-to-earth and very nurturing of his son, Marcus. He ensured that Marcus was doing things correctly and providing an effective customer service interaction. They both made my time here a good experience! I did eventually have to further deal with other people here; one person was not ideal at all, coming off as overly zealous and pushy. However, the replacement person, Justin H., made up for it entirely. He kept the experience smooth and agreeable. I finished with Primo S., who further assisted me with reaching my conclusion here.

I would give it 0 stars, but that choice is not available. How convenient…read more Wow! What an experience I walk into the Used car vehicle building and am greeted by a nice young salesman. I have a car already picked out I tell him from their website. It is attached below. It is an Acura 2012 for $13,895 with low miles Sounds good and easy, correct? Not really I go to the test drive and when I come back, we want it. They then sell me what they call a warranty for $4500 to add to the vehicle price and that it would protect it since it is an old vehicle. Sort of making sense. We agree and then later when I get I home I decide to change my mind. I know I signed a contract and realized $4500 is way too much for the warranty but it was the perfect car for my daughter. We are told by Finance group that we need to call the Finance Company to go over the contract and start the process. That is when we decided to not go with the contract and do our own warranty. Finance stated they will call me back. Never do. I call back to attempt to take the warranty off. Mind you this is the next day. I am then told that the original price they had posted on the website for $13,895 should have been $4500 dollars more. In other words, it should be sold for $18, 450. They took the $4500 dollars off on the website price so they can add it to the warranty later when they sell it because it is an old vehicle. If they did not add the warranty, then they would sell it for $4500 more than what they advertised. They were looking out for the customer, right! That's not what the salesman said. I argued with the used car manager and was told by him that the original price should have been $18,395 even though it was advertised for $13,895. So, what in essence he was telling me is that we advertised it for different price and (of Course) we have a small disclosure. Now mind you the disclosure is at the bottom of the web page and once you get there you must click a link and then it states (Exclusions) How these people sleep at night is beyond me. I guess they have a much harder soul than I do. I could never do that to my fellow man just over money. Sad!

Phenomenal car purchasing experience with Dillion and Ace at Vandergriff! This was an…read moreunconventional purchase for sure; I was negotiating on behalf of the Sisters (nuns) to purchase the vehicle and make it easy on their behalf. Dillion and Ace made it smooth from start to finish. From the moment I connected on the phone, Dillion ensured he would take care of us and earn our business. He got me connected with Ace and they were both extremely responsive. We did all negotiations over the phone and Ace even drove an hour in traffic to drop off the car to the Sisters so they would not have to come to the car dealership. It never felt pushy and they were okay to lose business if we genuinely found a better deal elsewhere - although they just matched whatever I found and took care of us from the jump. Highly recommend!

I purchased my vehicle from Vandergriff on July 1, 2026, trusting that the recent service history…read moreprovided by Vandergriff meant I was buying a safe, properly maintained vehicle. When my car started making an awful metallic rattling noise, I tried to schedule an appointment with Vandergriff sevice department but they were days out and I needed it looked at ASAP. Hiley Acura was able to get me in the next day and provided me with a loaner car. China at Hiley is amazing!! What they found was alarming. According to the records, Vandergriff had performed a brake inspection and replaced the rear brake pads on June 9. Just over two months later, Hiley Acura determined that my vehicle was unsafe to drive. Their inspection found that the rear brake job had been done improperly, including missing clips necessary to properly secure the brake components. I offered Vandergriff video evidence and documentation from Hiley Acura showing the faulty brake work. When I contacted them the refused to help me whatsoever. I'm a single mom who works in the public school system, and I simply cannot be without a vehicle for days. I had no choice but to have the repairs completed immediately, costing me nearly $2,000. Vandergriff is now refusing to honor their workmanship or reimburse me. Apparently, their customer service philosophy is: take your money, hope nothing goes wrong, and if it does.....good luck. When it comes to something as serious as brakes and vehicle safety, I expected accountability from a dealership. Instead, Vandergriff chose to leave me with the bill. Think twice before trusting them with your vehicle and especially before expecting them to stand behind their work.

I've bought many cars over the years but the guys at Classic made it about the easiest transaction…read moreI've ever had. Started off with salesman Onay. Very friendly and personable. Great car salesman! Great experience with finance guy Brian aswell. Also fast, friendly and personable. And no pressure when it comes to buying any extras. I highly recommend Onay and Brian at Classic Buick

They have had our truck for over 6 weeks and only provided one update. We are still waiting on…read morerepairs to be completed. Their customer service needs improvement. Reason for delays have been said to be lack of spare parts but it took them 29 days to perform diagnostic tests to even determine what repairs were needed. So two weeks later no response. I get better service in Kansas!!!

Do not buy a car from this place! This is a place that buys a lot of vehicles to sell however they…read moresit on the lot for a long time and are not maintained regularly like a larger dealership. I purchased a vehicle outright (no financing) almost a year ago and have had nothing but problems. Transmission went bad, radiator went bad, valve gaskets and covers went bad, and much more. Vehicle Service Contract? Worthless. They wanted to put in a used transmission that had a 120,000 miles on it. Would not cover anything. This is a "stack em deep and sell em cheap" place. If you want to get a cheap car and you have the money to do a lot of maintenance on it right from the jump, sure go for the cash car from here. Check Carfax to see how long it's been on the lot. If it's been more than a couple of months, run from this place. I found out that my car had been sitting on the lot for almost a year!

Bought a truck for $30,000 from them test drive was great payed for it drove it 30 miles and truck…read morewent crazy damn near put me in a wall took it back they "fixed it ". Drove it 50 miles it does it again there response they sold the truck too cheap I'll have to pay more to get it fixed I fixed it myself 4 months later truck shuts down on the hwy complete engine failure $27,000 is what I was quoted to replace Start looking harder at the truck it's been wreaked before no CARFAX The engine has been torn apart before no CARFAX when purchased it was completely oil leak free not one oil spot on the engine or so I was lead to think it was just washed and scrubbed to look like new and sold as is

Go see Thomas at Vandergriff Toyota Arlington for all your car buying needs!…read moreWe just bought from him and it was a very pleasant, no game playing, fast no hassle experience! Jake Ryan, the finance manage was pretty awesome too!

I will not be returning to this location again. They have horrible customer service. My service…read moreadvisor was very short and when I asked him questions - he was not very helpful. They do not have a shuttle- even tho when scheduling thru the app, they ask you if you need a shuttle. They give you a $25 uber voucher - which was enough to get me to work (5miles away) but did not cover the ride back to pick up my vehicle. I would have made other arrangements had I known I couldn't shuttle to work. When I arrived to pay - I met Maria at the cash register. She never smiled - she seemed annoyed that I was picking up my vehicle. When she pushed the paperwork over to me to sign - I asked her what I was signing... silence... I looked up and she was just looking at the other woman employee that was standing in the cash register area - the other woman smiled and told me what I was signing. They do not make you feel welcome here. I sometimes go to the Burleson Toyota - they are wonderful - always helpful and kind. I will start going there for all my vehicle needs. I will not be returning to this Arlington location

I really don't like leaving negative reviews, but I feel it's important to share my experience. I…read morepurchased a car from here in September of 2024, and ever since I left the lot, I have had non-stop issues. At first, it was small fixes, but over time, these turned into major repairs--totaling nearly $10,000 within six months. When I reached out to the dealership a couple of months after my purchase to express my concerns and ask for a thorough inspection, I was told that because two months had passed, they couldn't do anything. It's clear that these issues existed before I bought the car, yet I was left to deal with the financial burden. I feel like I was sold a lemon, and I'm extremely disappointed. Unfortunately, I am now stuck with this car, but I want to warn others to be very careful when purchasing from this dealership. I highly recommend getting an independent inspection before buying from here to avoid a similar experience.

Recently purchased a Jaguar from Alex and the entire process was outstanding. The team is very…read moreprofessional and courteous. The selection is top quality-very nice cars and the prices are very good. I would definitely recommend the company! We need to shop them!