I had my balance replaced. They were organized and business like in the appt setup, were on time,…read morerepaired the window on 15 minutes and were near and careful. Recommended.

I honestly don't know how this guy is still in business. This will be the last time I refer anyone…read moreto him. As a board member of a building with many residents needing window repairs or replacements, I expected a much higher level of professionalism. I contacted this contractor today, and he told me he wasn't even sure when he would be available to come take measurements. When I asked for a timeframe, he couldn't even tell me whether it would take 1 or 2 weeks just to come out for simple window measurements. He said he would "let me know," yet never even took down any contact information. On top of that, the person I referred to him was also left waiting without any response or follow-up. This is no way to run a business. The customer service is extremely poor and unprofessional. I had no idea the company operated this way, otherwise I never would have referred anyone to them. Do yourself a favor and use a real window repair company like Mike the Glazier instead. The business owner has since removed his rude and unprofessional follow-up comments to my review and has now taken a much softer approach in his response. His original replies were completely nasty and disrespectful. I guess someone finally educated him on appropriate business etiquette and basic manners. Listen Taulant, you really need to work on how you communicate with people. It's not just about the quality of your work, it's also about professionalism, respect, and the way you speak to customers. Just because a job is $325 instead of $13,000 doesn't mean you should brush people off or treat them like they're not important. You know exactly what happened here, so please don't try to play the victim. I'm not trying to hurt you or hurt your business, I'm trying to teach you an important lesson. I was actually trying to help you by referring business your way and putting money in your pocket, but instead you ignored the customer I referred to you and then brushed me off as well. That's not how you build or maintain a good reputation. You also can't say things to customers like "I don't trust your measurements" or act like you'll get to their job only when you feel like it because it's a smaller project. Every customer deserves respect and proper communication regardless of the size of the job. I will eventually delete the review because my intention is not to damage your business, but I hope you truly take this as a lesson learned moving forward. How you communicate with people matters just as much as the work itself.

I had great service AND communication with Fiberama, Brooklyn. They did a lovely job---very neat…read moreAND professional. Had NO problems with communication, appoints, or installation. THE ONLY THING THAT I'M NOT completely satisfied with is that the "gutter" is very narrow and I think it should be wider.

We were very disappointed with this company. We purchased a small replacement awning and a new…read moremetal door. We showed the salesperson how to finish the bottom framing of the door and signed a contract. The door was not installed as agreed and there was an issue with the molding not affixed properly. We called for a repair visit and no one returned our call. Then we made an appointment for 12-3 , but no one called or came. We called back at 4:45 and were assured someone would be there that day. No one came. We made another appointment and the service man came, but claimed he wasn't given any parts. After a few minutes of discussion another employee came out of the same truck with the parts. That person then complained about the measurements, which had been taken by their salesperson, as being wrong and he had a negative attitude. I would not recommend this company.

Smart, resourceful, and friendly. Great problem solving to fix an old install with minimal…read moredisruption.

A great experience with Vitaliy. We needed an old shower door replaced. He responded to our inquiry…read moreon a Saturday right away - quickly gave us a quote - and came out quickly after that to take measurements. One week later the door was ready and installed. Everything was efficient, handled with courtesy and expertise, and faster than expected. You can stop looking any further for a glass guy

A&J Window repair is one window repair company that you MUST use if you need window repairs. I…read morelive at 650 Victory Blvd in Staten Island. I moved into my apartment in April of 2017. My breakfast room window, which is next to the fire escape, has been broken since the day I moved into the apartment. The super tried to fix it over the 6 years that I've lived here; however, it remained broken and dangerous. Fortunately, Altin and Egli, who are employed by A&J, came today and fixed my window. They even went throughout the apartment, checking all of the other windows to make sure there were no other issues. Altin and Egli were kind, respectful, professional and efficient. Their boss, Reggie, who owns A&J called to check to make sure I was satisfied. A&J Window Repair is EXCELLENT. A must for anyone who has window repair issues. Dr. Ramona Brockett

I GAVE THEM MULTIPLE CHANCES. BIG MISTAKE…read more I normally give small businesses a lot of grace. In this case, I gave far too much. **5/9/26: UPDATE - SEE SCREENSHOT OF ILONA GUMENYUK'S 5/8/26 EMAIL CONFIRMING REGGIE ARRIVING TO DISTRIBUTE REFUNDS AND REPLACE MY SCREENS -- NONE OF WHICH HAPPENED. AND NOT A WORD FROM ANYONE.** I hired Reggie Villa / A&J Window and Glass to create custom window screens and a balcony screen solution for my apartment. Based on my recommendation, two neighbors also hired him and paid deposits as well. What followed was weeks of missed appointments, repeated promises to "check with the factory and call me back within the hour," long stretches of no communication, repeated promises that things would be ready "next week," and eventually requests for refunds that never materialized. As delays continued, Ilona Gumenyuk repeatedly communicated on the company's behalf regarding scheduling, refunds, and assurances that replacement materials and payments were forthcoming. When Reggie finally arrived to install my window screens, he showed up hours late with screens that were several inches too short and did not fit properly (see photo). Instead of acknowledging the issue, he attempted to explain the large visible gaps as intentional. One screen had to literally be hammered into place. Even after this, I still allowed myself to believe repeated assurances that properly fitted replacement screens and refunds were finally coming. They weren't. Since then, the two neighbors I referred have filed complaints with the Office of the New York State Attorney General Consumer Frauds Bureau, the Better Business Bureau, and local law enforcement. It is also worth noting that the company's Google Business Profile now appears as "Permanently Closed," despite the company continuing to communicate with customers and schedule supposed future work. As a result, customers can no longer post new Google reviews. I strongly encourage anyone considering this company to read the prior detailed negative reviews carefully. I wish I had.

Does not respond to texts quickly enough. Very slow. Reasonably priced, however. I will try them…read moreagain

From the owner: Welcome to P&S Window repair P&S Window repair is your best…read moreplace for top-notch window and door replacement, home glass repair and screen services! Understanding the high demand for glass replacement services, I am committed to becoming the unrivaled leader in the industry. Looking for professional window and door replacement and repair services? Look no further! As a highly skilled technician specializing in window repair, I can help you with everything from small cracks to major damage, fogged windows, broken glass, damaged seals and even vandalism repairs. No job is too big or too small - I can fix it all with precision and experience. Say goodbye to your window woes and hello to clear views again!

Don't used this company they will go up on the price the day of installation he went up $1600 on me…read moreand told me a bunch of lies run from this company

Efficient and extremely professional. Quoted me online, came and did the job, paid what I was…read morequoted for.

I needed two wall mirrors with cutouts replaced, and this glass company exceeded expectations. They…read moreresponded promptly to my initial inquiry, provided a reasonable quote, and had the custom-made mirrors ready within a few days. The installation specialists arrived on time and were courteous and professional--one even asked whether it was okay to wear shoes in the apartment. They clearly understood the specifics of my situation and completed the work quickly and efficiently. After they finished, they left the space spotless--every shard was swept away. I highly recommend them for their speed, professionalism, and attention to detail.

From the owner: Glass Management is a New York City glass shop that specializes in custom glass solutions and…read morewindow works. We've been providing high quality repair services to clients, and our experienced team is dedicated to providing efficient management and guaranteed satisfaction to our customers.

Sam's window repair did an incredible job on a large project in my apartment. I had a tight…read moredeadline due to work and Sam made sure that everything would be ready by the date that we had to install everything. His team was very kind and efficient. They cleaned up very well after the job was done. I am so happy with the way everything turned out. I will also note that Sam's pricing was significantly better than any of the other quotes that I received.

Needed a broken pane repaired. Sam was easy to schedule, was able to do the job on short notice,…read moreand for the price he quoted.

From start to finish, the entire process was seamless and stress-free, and I was impressed with…read moretheir professionalism and attention to detail. First and foremost, the Nick was incredibly friendly and approachable. AWR helped me make an informed decision about the type of windows I wanted. They were also accommodating when it came to scheduling the installation date. Replacing all the windows on my house only took 4 days. They worked efficiently and meticulously, ensuring that each window was installed properly and securely. They also took the time to clean up after themselves. Overall, I am extremely satisfied with the work done. My house looks great, and I would highly recommend them to anyone in need of new windows!

I have used them 2x's so far and i think they are excellent, they are prompt,wore a mask and fixed…read morethe window without any problems....Nick is a very nice guy and does the work with no problems, very professional and will definitley recommend him to any one i know. I had 3 screens done today, Nick was in and out in no time and my screens look awesome, they are fairly priced and if you need a good company, call them.