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    Ground Up Restorations

    1.2 (25 reviews)
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    doesn't fit as stated and they want customers to pay for return shipping. LOST A CUSTOMER
    Max B.

    https://www.ss396.com/el-camino/FPC7005SS.html pump to carb fuel line doesnt fit as stated on the webpage and will have to be bent about 2". i didnt feel comfortable bending a stainless steel fuel line as i dont think customers should have to do that and im not buying a bending tool. they say it fits , then it should fit. so i got the RMA #34214 authorization but i soon found that i would have to pay for shipping back to them. lol why would i pay for shipping back to them when the part does not fit as they state it will? i talked with Christopher M and he said. "Unfortuantley, we cannot provide a free shipping label to return that part because it is not considered damaged." ss396.com are a bunch of idiots and truely do not care about keeping their customers. during my search on why this fuel line doesnt fit as it didnt appear to be damage and box wasnt damage. i found another customer with the same year engine and purchased the same fuel line from the same vendor back in 2015. and guess what.....he was complaining that the part did not fit and it would have to be bent. https://www.chevelles.com/threads/1970-396-fuel-pump-line-to-carb.745066/#post-7350754 so even though i sent emails to Christopher m letting him know i can prove this stupid vendor is making these parts wrong forcing customer to bend it, ss396 would not send me a free shipping label. i showed my proof and ss396 doesnt want to hear anything about it much less fix the issue with their vendor, leaving a customer to have to deal with the problem. so i am forced to now do a credit card charge back to get my refund. and in the end......they are going to send me a shipping label to get their product back. they lost a real customer who was ready to spend more money with them but as they dont care about me, i will be spending my hard earned money with opgi.com instead i should have anyway since they are local and they have always made things right. lets see what the excuse is on this problem? moving to florida? no seasoned employee's to handle complaints? theres always an excuse.

    Trunk Weather Striping

    Caution, I ordered Metro SoffSeal Trunk weather striping that is made in the USA from Ground-up and they sent me a Cheap Taiwanese brand Weather striping instead, and then said they can substitute brand of product ! I would consider that FALSE Advertising ! How do you trust someone who will do that to a Customer who has spent Thousands of Dollars with them.

    This is how I received my front bumper box ripped open and as you can see nuts and bolts we're not in a package.
    David S.

    I ordered a front and rear bumper the front bumper came damaged and missing nuts and bolts and when I contacted them about the issue they said that they would send out new bolts nuts with the rear bumper. Well when the rear bumper came there was no nuts and bolts for the rear bumper and there was no nuts and bolts to replace the front bumper. I emailed Teresa asking her to please send the nuts and bolts as promised and still have not received a reply back. You kind of get the feeling from the reply previously that you are bothering them and obviously they are not true to their word.

    Paint flaking away

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