We visited the Cool Springs location and Gabriel and Daniel were just wonderful. We were greeted enthusiastically, our order was double checked for accuracy as it was being made, the food was fresh, and it was delicious. Despite there only being two of them there, the restaurant was clean and the service was efficient. We were thanked for our visit on our way out. It is so nice these days to feel as though you are a valued customer. read more

Burgers are the best around. I also enjoyed the mushrooms and now I order them on all future trips. I also order on line and when I arrive, i walk in, grab a chair, wait a couple of minutes and bam, I'm eating like a king. read more

The burger scene in Nashville has exploded in the last decade with intense competition. And Ground is the new kid on the block shaking things up! Mine was a $25 meal, so you're paying top dollar for quality. I mean this ain't McDonald's. The product is worth the price and people are willing to cough up the money to eat a spectacular meal! So Ground will succeed. I place Ground in the category of Farm Burger, The Pharmacy, and Chauhan, the pricey yet most superior hamburgers you'll find in the Nashville metropolitan area. Let's start with the fried pickles, which is exactly where I started. When I see this appetizer on any menu, I cannot resist! So, from one of the world's biggest fans of fried pickles, whoever at Ground is responsible for the fried pickles, I'm going to crown these THE BEST IN NASHVILLE! Perfectly thin, perfectly crispy, impeccable batter, and oh that spicy ranch dressing! Yup, these are the best, outdoing some fierce competition in this category. I ordered the double BBQ Burger with cheddar cheese, bacon, fried onion straws, house-made barbecue sauce, lettuce, and pickles. Shhhh... I slipped a few of my fried pickles into the burger too. This hamburger was spectacular! I mean SPECTACULAR! I understand the rave reviews. The only negative for me was the crispy, well-cooked bacon (my preference is soft, tender bacon). But that was a minor issue. The quality of the meat is impressive. I always take a small sample without any toppings to give an accurate assessment (that's how I detected just how horrendous Five Guys really is under all those toppings). Ground, you've passed the test. By the way, burgers come with a mound of french fries, and they're perfectly salted and textured. You know what I really appreciate? The adorable blonde girl who came by my table, noticed I was out of spicy ranch, and brought me more! She literally read my mind! Why don't more restaurant employees do this? Most restaurants give you one cup of dressing and too bad if you want more. They sure won't come by and make sure you're satisfied. But Ground employees go above and beyond!!! Thank you!!! read more

Ground Restaurant - The stellar BBQ Burger - American Near Me - Franklin, Tennessee

See all

I love the burgers at Ground! The food quality is top notch. However, the employees are not always the beat. The location on West Main has a very rude young man who wears his hoodie up while at work and won't open his mouth to answer questions. This location has a new electronic ordering screen that can be a little difficult if you haven't used it. I tried to ask for help inputting my order and this employee just walked by, pointed at the screen, mumbled something and kept going. It wasn't until a very friendly manager came out of the office and helped me that I was able to complete my order. On top of this poor service, they expect a tip even though the customer picks up their own order at the counter rather than anyone delivering to the table. I only keep going back because I'm addicted to the food! read more

First time here. Wanting to support local business. I have to say y'all need to clean this place up. Every single thing in this place is a sticky mess. Tables, menus, the backs of chairs, condiments, everything. The burgers look good while being cooked but it's hard to want to stay in here and eat. Food is fine but the impression of the inside is what will stay with us after we leave. read more

See all

Found this place on yelp, and it totally lived up to the reviews! I hot a walnut salad with a burger on it for protein. It was the most delicious salad I've had in a time. Everything was fresh and made to order. Great service too! It's sort of a little hidden hole in the wall in a nice strip center. read more

Served fresh and the ingredient qualities are good. Seasoning was heavily applied with salt being predominant. I had the Black & Blue Burger and the Bleu cheese was almost bland and didn't balance the seasoning. The bacon was very thin and flavorless. The fries were crispy. read more

So good! We were in from out of town looking for a non-chain that didn't break the bank. The fried pickles are to die for! My son had the two hotdogs with chili and cheese and I got the Cobb salad. All of it was great! read more

Great place to eat. Super friendly service. I highly recommend. My daughter LOVED her burger.

First time Ground customers, the environment was relaxed and ambient, everything was amazing and Daniel was awesome! He was so welcoming and helpful! I ordered the Cubano Burger with bacon added, extra crispy fries with queso, and a chocolate shake, he told me to go all out, so I did. My fiancé ordered the Black and Blu, with the Ghost pepper ranch, which he loved! When our ordered came out everything looked amazing! My fry order was wrong, it came as a normal order of fries. But, when we told Daniel he was super quick to apologize and fix it, even bagged it up to go for me. The food was amazing and hands down the best burger I've had in a very long time. Such fun burger combos and my fiancé was in love with the ghost pepper ranch so much that we took some home. Overall, an amazing restaurant and thanks to Daniel amazing friendly, aboveboard service. We'll definitely be back to try more things. read more

First of all, Calvin, you're an angel & an absolute blessing! You helped us & were incredibly hospitable. Thank you for being so kind & for cooking such delicious foods. We loved the fried mushrooms - absolute must have. Their burgers are PHENOMENAL! So juicy! And their fries are perfect, especially extra crispy. Thank you, we will absolutely be back! read more

Ground Restaurant - Caesar Burger - American Near Me - Franklin, Tennessee

See all

We had lunch here today and it was fresh and delicious. This crew knows what they are doing and were a treat to observe keeping a busy flow moving. read more

Early start to the day, then an exhausting day of travel and (temporary) turmoil, the added emotional distress of assisting a friend transfer from Hospital to Rehab Center, and missing lunch along the way...I was ready for a big bite of something soothing. Both my wife and I decided a helping of protein in the form of a great burger would hit the spot. Result: We found exactly that at Ground. Grilled to medium doneness with big fresh flavor (if you can classify a ground meat in that way)...albeit a bit greasy, but we know that's where some of the flavor comes from. A little light on the topping of grilled mushrooms and onions (also both a bit oily), a nicely toasted bun, some dynamite bacon, crispy lettuce and savory swiss cheese. This was exactly what we wanted and needed. I accompanied mine with a screeching hot (temperature) baked potato cooled by some delicious sour cream. My wife chose the Skinny Dip (bun-less burger served with avocado, tomato, lettuce along with a small kale salad. Delightful. Will definitely be back to try some of the other items on the menu. (I'm a sucker for fried pickles, but passed on those as well as the chili today.) A small, simple place with a delicious menu. And very reasonably priced! read more

Ground Restaurant - Swiss, mushroom burger with baked potato - American Near Me - Franklin, Tennessee

See all

Finishing up lunch at Ground! The food is delicious. Employees happy and overall vibe VERY good! Burgers cooked to perfection. Will be back.

Good food. Service is minimal you order at the counter and pick it up yourself. Ambiance is not bad but it is somewhat like an upscale fast food option. read more

Good option for a burger . The staff were great. It was a little difficult ordering on the iPad station, but after getting help everything worked out. read more

Great burgers, chicken sandwiches & Fresh Cut fries!! All made fresh! Fries are our favorites. Try it! read more

Ground Restaurant - Grilled chicken - American Near Me - Franklin, Tennessee

See all

I had the BBQ burger and my wife had a chicken sandwich. The portion size of the fries was plentiful. For my hamburger I tasted more of the bun than I did of the burger. The two sandwiches, fountain drinks and two cookies totaled about $38 plus my 20% tip came out to about $46. It was overly expensive for what we received for lunch. read more

Salad was awesome the Mushroom Swiss was just that a burger with mushrooms and Swiss no mushroom gravy...sad

Best burger I have eaten in Nashville. Better than 5 Guys! They have preset menu. I the mushroom Swiss with bacon and guacamole. Outstanding and the fries were very good. Service was excellent read more

Where do I start? I'll start with Ms.Rae. The most precious woman you will ever meet. She will greet you with a smile and a wonderful, upbeat attitude. She fills the entire place with a joy that I can't really describe. You will have to go in to see just what I mean. Whoever hired Rae made an amazing business decision. She is Ground! She is the atmosphere. Now to the food. It is incredible!! I ordered the Pioneer Burger with sweet potato fries. I am not kidding when I say I have never finished everything on my plate at a burger joint and I literally cleaned my plate! It was the best burger and the crispiest sweet potato fries I've had in a very very long time!!! Every bite was incredible. I ate until I was completely stuffed! My husband ordered the Wagyu Burger with bacon and fries. As he was eating he stopped, looked up at me and said "I don't want this to end." :) If you guys are ever looking for a place to lift your spirit and fill your belly with food that is absolutely amazing you MUST go to Ground!! As I am typing this, the family sitting behind us walked up to me and said "Next time you have to get the Philly Cheesesteak! I've never had one as good at that one! It's a must!" So, there ya go... if you like those, this is obviously the place!! read more

Ground Restaurant - Wagyu Burger and Fries - American Near Me - Franklin, Tennessee

The hamburger was very tasty and the fries were delicious. Our meal came out quickly and the workers were very friendly. Overall we were very pleased! read more

My husband and I came here for lunch. We had just beat the lunch rush, and there was no line. We were warmly greeted, and ordered on the computer. My husband ordered the blue cheese burger with fries, while I ordered the mushroom swiss burger with gluten free bread and sweet potato fries. We sat down, and some of the tables were a little messy, but no table that was too messy to sit at. Just some tables had some trash and/or empty paper towel holders. I loved my burger. It was so delicious, and the bun was actually soft, which isn't common for gluten free bread! The fries were perfectly fried. My husband loved his burger and fries. He said it was just what he needed. Just a note that there are no condiments when you receive your burger, so be sure to grab some, which they have. We'll definitely be returning soon! read more

Ground Restaurant - Mushroom Swiss with gluten-free bread and sweet potato fries - American Near Me - Franklin, Tennessee

See all

Absolutely one of the best hamburgers I have ever had. I just got the Pioneer which is just your basic hamburger. Cooked perfectly. Great flavor. Asked for crispy fries. Got them. Wife had the BBQ burger. She was very complimentary on it. Highly recommend this place read more

Had a great burger here. Not to dry and not to moist. Service was quick and attentive

Just a shout out to local business. Went to a place called Ground in Franklin, TN. Could very well be the best burger I have ever eaten. I got the double build your own burger with some grilled onions and mushrooms and fried pickles on the side. WOW. Juicy, flavorful and the pickles were thin and delicious. Portions were enough for this meathead's bulking season. I will be back, probably weekly. This is the best burger place in the area I have tried so far and the guy running the show was extra nice - he even gave my son a big cup of croutons because the kid loves croutons. _ A must try, and get it nice and sloppy! read more

Ground Restaurant - American Near Me - Franklin, Tennessee

See all

Went for lunch and had to order through the tablet. I waited about 30 minutes for my food, and I said something when everyone who ordered after me received their food. After informing them about my wait they got the food out fast but it was boxed up Togo. Was hoping that the burger would bring things back around, but it wasn't cooked evenly and lacked seasoning. I understand things happen, and this seems like a place a lot of people enjoy. Just didn't work out for me today. read more

My salad was amazing. My wife's sweet potato fries were the best I have ever had. I want to keep going down the menus. This was a great place. read more

I love to give good reviews. A go to place for my family when we are looking great burger. I do not know of a better hamburger in the area. I have tried most all the different offerings on the menu. Never disappointed. Bonus: Always good people working behind the counter. If you are jonesing for a quality burger, you owe it to yourself to give Ground a try. Note there is a second Ground restaurant, same great burger, same great service. Check it out. read more

The Good: Amazing quality burgers made your way; always friendly service. The Bad: its all good; hence five stars The Narrative: My wife turned me on to this place and I have made several visits since then. The burgers and fries are great and they actually make them the way you ask! I head the chili is great but have not tried it yet. There are a lot of burger joints around but this place floats to the top. Beer too!!! read more

Ground Restaurant - Menu - American Near Me - Franklin, Tennessee

See all

Horrible service, horrible food! I would not recommend this if it was the last restaurant on earth to eat at! My fries were soggy, the burger was very dry and seemed like it had been precooked and just sitting on the grill for awhile. The staff member who took my order seemed put out by having to wait on us, he was rude and seemed very miserable working there. I was totally shocked and appalled with the entire negative atmosphere! read more

This is one of my favorite little hole-in-the wall places to get a delicious burger. Everything is great, but the burgers and fries are a must try. My go-to is the Pioneer Burger, but all are so good. The photo included is the Sweet & Smokey BBQ Burger. It's messy, but so delicious. And their fries are some of the best I've had - no joke. Great place for a quick lunch or casual dinner. They even have a pretty good selection of bottled beers. Check them out! read more

Ground Restaurant - Sweet & Smokey BBQ Burger - American Near Me - Franklin, Tennessee

It was killer I'm a retired chef with fifty years in the biz I had a. Double bacon (bentons) Swiss burger omg every thing about it was beyond perfection. The crew was beyond professional. It cured my burger craving ten times. I rarely eat at a place that is good this place was perfection not one mistake or short coming which in this day is unheard of .if you want a awesome burger or anything else on the large menu you will be beyond happy the staff was top notch pros so it's food will be perfect every time. Every thing on the menu is prepared to perfectly You can't go wrong with any thing on the menu read more

Repeat offender. We like the food here, seems to be good quality product, but every time we have ordered, something is incorrect on our order. Last night (Franklin location) we ordered a "Ground Melt" and there was no 1000 Island dressing, which seems to me a quintessential ingredient for a patty melt. This omission, combined with patties that were a bit dry, made for an overall dry burger. The loaded tots were quite good. The ordering kiosk is an absolute nightmare, very counter-intuitive. The young woman who took our order (seemed to be a manager) was very efficient and friendly. At over $35.00 with tip for a burger and loaded tots, they need to up their game. read more

Great food. Great service ! Sweet potato fries are hot and crispy Since the space has expanded, there is much more seating available

Great place to visit if you are looking for a casual atmosphere and craving burgers. We have been here multiple times and have ordered their burgers, chicken and salad. They also have great sweet potato fries and regular fries. The regular fries are almost like the board walk fries less the grease. The burgers are more greasy as they are fried and not grilled. But, I would recommend. Your choose of cheese and toppings. You order at the counter and they call your name when ready. read more

Updating from 3 to 4 stars based on the reply from the business. That's a fair response, especially being over a holiday break. The burgers looked great, and, as I said, the fries really were great. Next time, then. *original review* Not great. The place was kind of a mess inside. I got the Dogfather with chili and cheese. It was huge, but it wasn't good. Pretty bland stuff. The fries were great. Haven't tried the burger, but I don't think I'll be back. There's too much other good food in other read more

Ground Restaurant - Dogfather with chili and cheese. Not great. - American Near Me - Franklin, Tennessee

I live a mobile life, and I was craving a local burger BiG time on my recent visit. Ground came up and it did not disappoint. It doesn't look like a burger place from the outside, but don't be deceived. My burger was amazing, and the sweet potato fries were the perfect compliment. Emily my server was very friendly and made recommendations which were spot on! I will be back read more

Ground Restaurant - Bacon, Mushroom Swiss Burger - American Near Me - Franklin, Tennessee

One of the best burgers I've had in a while!! The four alarm had just the right amount of spice and the rest of the family was well pleased! Great job! read more

Looked up what restaurants in the area had a great Yelp reviews. Spotted this one. We headed over. Our group got a Jr burger, melt, and a pair of the fire burgers. Super tasty food. Everything was excellent. LOTS of fries with each burger. They tasted great especially with the malt vinegar that was available. Highly recommended! read more