Outstanding customer service by Jake L. We requested a certain car and Jake took his time and found…read moreus a great car. He did not make us feel pressured or uneasy at any time. He was super and we appreciate that! Highly recommend this place for your car shopping. Thank you!!

I'm 60 and have bought more than a few cars from used car lots in my years. Every. Single. Time. It…read morewas a wrestling match of of wits, petty, pointy, distrust. Not here at Preferred. I found the truck I liked on a google search and one of the choices was Preferred Auto. Their truck was my second choice but stopped there first to check on one unit. Toyota Tundra pickup truck. Alex met us outside, but I was ready for his used car lot tactics. He was super nice, but I knew he was up to something. I told him I want to take the truck for a drive and he immediately agreed? Let me grab a plate... Ok, this guy was up to something. Heh heh, can't fool this old timer. We took the truck for a couple of hours, ran it by my mechanic. Advice from mechanic: Great truck, good price, go for it. Back to the lot... Alex met us and Jake the sales manager and then, holy shit, Jay the owner pops in! He's the dude you see on The Preferred Auto TV commercials. It was funny. Jake is his son. I made my offer, they counter offered with a vey fair price and we all shook hands. As it turned out also, my wife Lisa, knew Jay from high school, so that added another hour of shooting the breeze. I know this is my longest review. The buying experience at this car lot was so honest and upfront just super impressed me. Alex was great and thoughtful. Trust me, this is a great group of people selling cars! Plus you get free car washes for life! Good guys, go see 'em. Thank you Alex, we love the truck. Mike :)

I've serviced my car (s) there, I've rented cars there ( Dave Renner is The Man!! ) and I will end…read moreup buying a Toyota there soon. They've always treated me well at Evans and the team is made up of Good People. I'd certainly recommend friends and family pay them a visit for any of their car needs. Added bonus... Doug Morris has been my insurance agent with Evans Insurance Network for the last year and he called me one day just to tell me he could save me fifty bucks a month by simply switching me to another one of their insurance carriers. How cool is that? I don't have to make the calls to various insurance companies - Doug Morris does it for me!! I'm telling you, there is no better Insurance agent. I saved a hell of a lot more than 15%, more than double that actually. Evans Toyota is a class act organization. I've read some of these reviews on here and it shocks me... Sometimes the only reviews a place gets on this Yelp are negative and in this case, the company services a hundred people every day for a reason - Good People = Good Service. Check into this place for your next car service, rental, purchase, tires, parts - even your auto insurance and you'll be most happy you did.

I spoke to an Evan hunter and he was the rudest salesman I have ever come across. he kept looking…read moredown my shirt then asked for my number and when I rejected his advances he proceeded to tell me "I wasn't buying a car here" disgusting do not come here if you're a woman.

Sweet cars is the great to work with. Had a full car wrap and it has been great…read more Got a track car and they are great for wheel and tire fitment/install too. I usually work with Dan, but they are all great. Always satisfied and if there is anything they take care of it.

We recently bought a car from Sweetcars from out of state. Larry and the whole team were great to…read morework with and made it a smooth and easy process - from picking us up at the airport until we drove off. When we arrived the car was in great condition and ready to go, paperwork was easy and quick - excellent hospitality and customer service. Highly recommend these folks and would do business with them again in a heartbeat.

Bought our last 2 vehicles from this dealership and I plan on buying many more. Very trustworthy!read more

We recently purchased a 2009 Chrysler Town and Country from Greg and Brian Anderson at West…read moreColiseum Auto Sales. They were both extremely friendly and very helpful! We had problems with the current car we were driving and they came and picked us up! The van we purchased was very clean and is everything that we wanted! Would HIGHLY recommend this dealership to anyone looking for a good used van.

Bob Thomas and team were beyond fantastic at every turn. From start to the checkered flag being…read morewaived! We worked with Sammy (Son) he did a thorough 10 point inspection on our needs and wants, helping us finally pump the brakes on a used Suburban XLT with high miles and loaded to the brim - being perfect for our family of 5 who are always on the GO! After the final negotiations and agreed upon purchase amount we took the big boy home.... We sadly had some performance issues that were unfavorable for a family vehicle and our finances. Long drive short - Mike Trump (GM), Sammy (Dad), Sammy (Son) Matt (SM), listened to our circumstances and unfortunate experience with our new purchase. They jumped in and were the best backseat drivers we could have had along for the ride. We had to come out of pocket and knew it was inevitable with a used high mile vehicle but the team lessened the blow and put a ton of effort into our situation and at the same time made life long buyers and advocates for Bob Thomas...!!! A car is a car, a price is a price, salesmen come and go - BUT empathy, compassion, integrity, always shine brightly in a heavily competitive money hungry world! Can Not Thank Mike and Team Enough!

I really like Bob Thomas. I purchased a car from my dear friend's estate. He had purchased his last…read more2 vehicles at Bob Thomas. He was fastidious about quality and service, so I had no qualms purchasing his vehicle. I've had the routine service done twice. Both times, over the phone and in person I've received excellent customer care. I value that. In a world of instant coffee, they are still brewing a fresh cup!

Beware Hidden Fees…read more We just bought a car with an $808 scam fee. They count on the fact that you won't notice and call it a "transfer fee" to make it soudn innocuous. Really it is this common window etching thing dealers try to upsell you on as shown here [1]. Something that costs them $20 probably but they charge you $800+ for. My wife didn't notice it when she called and completed the sale as they just mention it in a list of "tax, title, and transfer fees". This is extra sneaky as there are real title transfer fees that are quite cheap. So if you don't do the math on the fly and realize this is twice as much as the taxes, and most people wouldn't, then you are SOL. They already did it. They say they can't add this to the price on CarGurus, and that is only partially true. You can't add optional fees for services dealers try to upsell. The trick is this isn't optional. They do it already and bake it into the car prices knowing you have to pay it. So it is just a way to advertise a lower price, where as another dealer who gives you an option is not able to lower the cost enough to show such a low price. In the end the price is isn't terrible, but it isn't honest. I won't do business there again and recommend others avoid it. https://www.aarp.org/money/scams-fraud/car-buyers-beware-sneaky-costs/

Smooth and easy car buying experience. I didn't get the car i initially wanted (it had already…read moresold), but I got something that better suits my needs. Im definitely a very satisfied customer. They even helped me get it insured quickly! If you need a new or new to you vehicle, talk to Brandy at Big City and tell her I sent ya!!!

I visited this dealership for the first time, because I wanted to know more about the popular CRV…read more A very friendly and helpful salesman named Farod, professionally explained all of the details of this vehicle. He showed me the different trim options and models to choose from. I was very impressed with his knowledge. After the test drive, I signed the papers for my brand new 2026 CRV.

Terrible customer service do not buy from this place. They do not stand behind their cars. They…read morewill not fix any problems.

I'm shocked there's not more positive reviews! I had someone named Dillon help me at the Fort Wayne…read morelocation and he was a dream. My dad is a machinist and mechanic who builds custom cars, so I know my way around vehicle conversations. I bough a 2018 Mini Countryman when I lived in Chicago and during the pandemic needed to let it go with the high monthly payments. My Mini was Kelly Blue Booked at $20-22k and Carmax gave me an online quote of $19,200. Carvana had been weird and I needed to sell my foreign car, so decided the $19,200 was good enough for me. I learned Carmax doesn't haggle as a company policy and they honored my quote when I went in. One our and six minutes after walking in for my appointment I was able to leave with my bank paid off and a check of $6,000 and some change. Best. Car. Selling. Experience. Ever. Shoutout to Dillon!

Wait is a joke‍ fucking ridiculous!!! Worst customer service…read moreI've ever fucking seen in my life

This is the second car our family has bought from Glenbrook Hyundai in 5 months and we are very…read morehappy! Gentry helped us today and he was fantastic! He listened to us, showed us what we *thought* we wanted, and was patient enough to help guide us when it turned out it was *not* what we wanted! He helped us get an excellent deal on a new Elantra hybrid! Their 200k/ 20 year bumper to bumper warranty, plus free maintenance for 3 years PLUS rebates and low APR... well needless to say he was RIGHT! We love this car, and couldn't have gotten such a great deal without his guidance! You are in good hands with Gentry- he's a pro! And this dealership has done well by my daughter who bought her car in April.

We went to many dealerships exploring options for a new vehicle. This was the only dealership where…read moreI had the full BS "car salesman" experience. Besides just being annoying, he opened all the doors and the hood, but then climbed in for a test drive without shutting the hood so my husband had to get out and do it himself. Then he got in the vehicle for a test drive telling (NOT asking) my teenage son to move to the back so he could sit closer to me and lay it on thick. The whole experience at the dealership was annoying so we left. Despite this we decided we wanted the vehicle. We got such a runaround! He refused to give us pricing. I went around and around via email, text, and phone and he just kept sidestepping all of it. Finally we had enough and said forget it and he had the audacity to send me a text telling me "This isn't the smart way to do things and I don't want to buy a car the smart way he will gladly remove me" How unprofessional! Since it was a new car, we called another dealership and had a price over the phone in 10 minutes without any games.

The salesman was very good. I had to take the 2017 Buick Encore a week after purchasing this car…read moreand Grote did repair it but now the Encore won't stop sending the evap codes on this car. Replaced the evap sensor twice and the gas cap twice. I have put a 1000 dollars into it. I wish I never bought this car.

Overall, I felt good about the experience with Vanessa (sales) & Johnathan (final paperwork)…read more However, I didnt trust Anthony (finance) once he threw the $3000 warranty on the price list with no prior notification. Nor did he explain what the warranty covered. He admitted later, when questioned, we didn't have to take the Grote warranty, but it bothered us so much, we almost didn't buy the car. Thankfully, the bank manager who processed our loan explained the warranty her bank could offer us instead, so we purchased through her. This small act from Anthony felt very shady and could have lost Grote the sale. Because of this, I don't know if we'll purchase from Grote in the future.