Best car buying experience ever! Very friendly staff that are there to help you every step of the way, throughout the sale of the vehicle. Walked-in, test drove the car I wanted to buy, and had everything all said and done in about 2 hours. I got the price I wanted for my trade-in and sale of my new car; the dealership even found me the car I had my heart set on and had me behind the wheel, next day! Gavin was my sales consultant and he was the friendliest and most honest, customer service oriented car salesman I've had the pleasure of working with. If you want/need a new Hyundai, make sure you ask for Gavin! Thank you everyone at Glenbrook Hyundai and Gavin, for the best car buying experience, ever! I'll be returning when I am ready for my next new ride! read more

This is the second car our family has bought from Glenbrook Hyundai in 5 months and we are very happy! Gentry helped us today and he was fantastic! He listened to us, showed us what we *thought* we wanted, and was patient enough to help guide us when it turned out it was *not* what we wanted! He helped us get an excellent deal on a new Elantra hybrid! Their 200k/ 20 year bumper to bumper warranty, plus free maintenance for 3 years PLUS rebates and low APR... well needless to say he was RIGHT! We love this car, and couldn't have gotten such a great deal without his guidance! You are in good hands with Gentry- he's a pro! And this dealership has done well by my daughter who bought her car in April. read more

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We went to many dealerships exploring options for a new vehicle. This was the only dealership where I had the full BS "car salesman" experience. Besides just being annoying, he opened all the doors and the hood, but then climbed in for a test drive without shutting the hood so my husband had to get out and do it himself. Then he got in the vehicle for a test drive telling (NOT asking) my teenage son to move to the back so he could sit closer to me and lay it on thick. The whole experience at the dealership was annoying so we left. Despite this we decided we wanted the vehicle. We got such a runaround! He refused to give us pricing. I went around and around via email, text, and phone and he just kept sidestepping all of it. Finally we had enough and said forget it and he had the audacity to send me a text telling me "This isn't the smart way to do things and I don't want to buy a car the smart way he will gladly remove me" How unprofessional! Since it was a new car, we called another dealership and had a price over the phone in 10 minutes without any games. read more

Just stay away from anything Hyundai. I fell victim to the Kia Boyz challenge, and my Veloster was basically torn apart. I put in for the settlement, adding photos, police reports, and all of the receipts. The settlement went from "Under Review" to "Your vehicle is not covered." Why deal with shady Hyundai lawyers when it's already annoying enough to get a vehicle from them? Hyundai is a shady cash-grab of a company, and I'm informing everyone I know to stay away from this company. I was without a vehicle for months, not from this dealership, but every Hyundai dealership seems to be the exact same, and after reading enough reviews, it looks like this is more of the same. read more

Do not purchase a Hyundai, period. Sales reps at this dealership misrepresented the cost to continue to use the computer in the car after you lose the service in 3 years. It is actually 3 times the price quoted to me. Then, when the computer service (Bluelink) tried to renew it, I lost all the car safety functions and remote access. I now have a computerized car with no computer. So now it is essentially a fancy radio. Spoke to a dealership manager and his response was "why don't you just trade it in for a new one because they now have lifetime Bluelink service now"? So instead of responding to my complaint and providing CUSTOMER SERVICE, he tried to make a SALE. So buyer beware, that is the quality of customer service you have in your future if you purchase a Hyundai from them. No. Thank. You. read more

Came in to find a car for cash. found Travis Hoover out in the parking lot. very friendly straight up and smart. Saved us a lot of money and fought for the best deal. if you come here definitely I refer him. probably one of the best dealership experiences I've ever had. read more

Buckle up -- this is a ride, pun intended. In July 2021, I purchased a brand new vehicle. It such a cute crossover with great packaging. Everything was going great until January, 2022. I noticed oil spots on my garage floor. I called the service department and was told to bring it in straight away! I did, the car was assessed. My oil issue was a known recall. The parts were on back order and I was fine to drive the vehicle until they arrived. When the parts arrived, I took the vehicle back in, it was repaired and I brought it home. Over the weekend, I noticed more oil spots, rinse and repeat of the statements above. Once again, after the second repair, I noticed even larger oil spots, I called service again, brought it in, again. This is where is gets dicey... almost spicy.. but keep reading. The service manager calls this time with bad news- like how much worse could this get- well, the issue was greater than they thought. The car was unsafe to drive, I couldn't have it back, but they would rent me a vehicle for the next 30-45 days. Daysssssss *insert Soulja Boy pop culture meme here* dayyyysss 30-45 days dayyyysss! My issue really isn't the car or the dealership- I was made whole - I have a new car. My issue was the nonchalant and dismissive manner service treated me! They screen calls- always use different numbers if you want them to pick up. Justin is everything the previous reviews said and more... I'll leave that there. Again, I was made whole - I have a new car but i had to apply pressure in order to be taken care of. read more

We bought two 2019 Santa Fe's... These have been awesome cars. When we need service we take them in they do the job in a timely fashion and we go from there. We considered selling one not too long ago put it on the market and it was over two years old, but only had lost 25% of its value. One of them has had some issues but, the service department and the warranty has taken care of them along the way. We get great service from the service department. We were treated with a great deal of respect from the sales department. Nothing but good things to say about these guys. read more

First off, it sucks buying a new car right now. It is what it is, but ... fom the minute I walked in and shook hands I felt like we were on the same page. Casual atmosphere and conversation. I knew what I want, Evan understood that and we ended working on the transaction from there. Open and honest. That's what I see from all angles of the past few days. We discussed trim packages, availability, the actual car on the lot, what financing was available, top to bottom. Evan was up to speed on the features of the vehicle and that was nice to have. Honest, open, and from my vantage point - fair all around. I knew what my trade was worth and it was close enough to keep things moving without any delay. I was greeted both times I had come to the dealership and everyone was helpful from the start. Many thanks to you and the entire team. -- Joe from read more

Glenbrook Hyundai - Bought a new sedan because of a shift knob, true story. Love the vehicle. - Oil Change Stations Near Me - Fort Wayne, Indiana

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I have a recall for my Genesis GV80 that my normal dealer cannot do for three months! I called Glenbrook Hyundai (also called Genesis of Ft. Wayne) for an appointment as it is a possible personal injury recall. It is impossible to talk to a human! Made appointment through the web site, but, as some dealerships do not have parts needed, I need to know if they do before I drive 90 miles! I've tried calling 5 times, left messages, and hit "0" many times. No human If I do not hear from them by closing time today, I'll cancel the appointment and they will have forever lost me as a customer. read more

Very misleading about diagnostic fee. Said no one was there to do it today and said they would let me know if it was covered. Instead did it the same morning and wanted $185 to diagnose it the cost to repair was $1900 . Never going there again. They give dealerships a very bad name. read more

My cars been there for two months sitting in limbo, no ones given me information or reached out of there way to explain what's going on, I've had to call them, send emails, text them, and each time I was told something entirely different, in all of this time they FINALLY ordered parts, haven't even started anything at all on my vehicle. Worst customer care ever! I would not be angry if someone would have at LEAST reached out and let me know whats going on. I would strongly advice you to not get your car serviced here, buying a car here is entirely different because ive never had to deal with that, but just dealing with the "customer service" from the shop, I don't ever plan to. read more

Absolutely horrible experience. Took my car in for a recall. Brought the recall letter with me to show the services I needed. I was told my car was not included with the recall. I was charged for the repair. I contacted FCA and was reimbursed in full. I card to let them know and I was called a 'liar'. I have the check and letter to show proof again that the repair should have been covered and not charged. Never use them for any repairs or buy anything from them again. read more

Terrible service once they have your signature. Bought a car with a bumper to bumper warranty has 65 thousand on it took it through the car wash and large chunks of paint came off the roof and they told us basically too bad can't help you. Their service center lost the key once and I sat there for few hours til they finally cut a new one for me. Avoid this place shitty product shitty warranty read more

Short review/TLDR: Overall, they did manage to find out what was fine with my car and fix it but the above average price did not come with an above average experience. I felt like it's possible they misled me on purpose. If it wasn't done on purpose, the lack of accountability and fight to get transportation accommodations (due to their mistakes) made it an incredibly stressful experience which led to additional cost. Although polite in person, be prepared for delays taking days and I hope you have a background in cars or you may feel like you're taken advantage of. On a positive note, they were polite in person and would answer any technical questions with ease. I'm not going to go here again. I made an appointment a week out. I brought the vehicle in for a noise I was hearing. It turned out to be my break pads and rotors. It was initially $180 to evaluate the vehicle. The front pair costed over $500 when the parts are available commercially for $200 (which they can get at cost). They initially said it would be done the same day and the back break pads were fine for another season. In the afternoon, they called said they made a mistake and the vehicle would be available the next day. They did not apologize. They did not offer any means of transportation such as a loaner vehicle even when asked. I had to make outside accommodations because of this which ended up being $30. But I knew accidents could happen and took it as an honest mistake. The next day, after replacing the front break pads, they took it for a test run and reported back a "catastrophic break failure" in the rear breaks. When asked how there was a catastrophic failure when they were the ones to assess it and replace the front breaks, they initially said they told me yesterday. I told them they didn't and then they said the wear usually doesn't happen this fast. No apologies were given. They said they would "disassemble for further inspection" at no further cost even though it should've been assessed before. They recommended I just go ahead and buy the rear breaks for an additional $500+ and saying it would take another day to get it done. When asked again for a loan vehicle since they had messed up, they would not provide one. I had to make transportation arrangements again which cost me around $30 for the second time. I didn't feel like I was being taken seriously when I was already spending $700+ for a vehicle that suddenly broke again under their care. It wasn't until I called an associate who worked in the field to talk to them where I felt they took me seriously. They eventually provided a loaner vehicle and one of the very polite technicians apologized. I'm very thankful they provided a loaner car, but I'm disappointed it took another person familiar with card to get it done. They also said they would provide a detailed note of what parts may need replacing in the future after they did the diagnosis. After I finished, I noticed it wasn't included. I asked for it again and they said it would be emailed within 15-30 min. I haven't received an email yet. read more

salesman was very pushy. car smelled great when we got it then a week later smelled of smoke. called about this and manager was very rude. overall had a bad experience and would recommend buying a car elsewhere, definitely fit the used car dealership stereotype read more

We called around to a few different places regarding her credit and At 11am Trent from Glenbrook Hyundai assures is if she would get approved anywhere in Fort Wayne it would be there as they work with "30 different lenders" and could potentially get her in a car "today". Lie number 1. I explained to him the credit score and everything and he seemed assured that he could work with it. I told him I have too much debt to income ratio because I own too many things and have too many active loans and explained to him I can't co-sign. He told us give him 30 minutes LIE NUMBER 2 after she fills out the approval App and he will get back with us. After waiting about 3 hours WE CALLED THEM. were referred to a man named Riley by Trent, because we did this over the phone. meanwhile she doesn't have a car to drive that she owns because it as I said was having problems. Riley didn't care too much about prioritizing this whatsoever told us that she ended up needing a co signer she decided to go with her dad also not great credit who lives 3 hours away told Trent this as Riley was busy and he said no problem they can overnight the documents. After saying they were waiting to hear more from their "lenders" we waited until 7pm 1 hour before they closed and called back and they said that she had been approved by one lender but were working on a few more but the banks were closed and we would find more out tomorrow and would call us in the morning. So then comes Thursday morning Then comes the afternoon. 12pm Girlfriend calls them and asks them hey what's going on? Well, Riley then says that they need her dads pay stubs and her pay stubs, not sure why this wasn't done yesterday??? 3 hours later no call back 3pm She calls them AGAIN apparently it took them 3 hours to say the pay stub she sent them from her dad was too distorted on their end so she needed to resend it so she did. 4:30 pm and I call Riley and tell him she needs a car today so she won't miss work. He tells me that if I come down there and sign with my great credit she will be good to leave today or if her dad comes down and signs today . Well Trent told us that we were OK to have the co sign not present and that they would overnight the documents to him. I told him again that I can't get her approved I have too many loans "toys". He said this is our options for today. So I call Trent the internet sales manager And tell him what Riley told me and asked him if we come up there without her dad she is good now for a car correct? And he said yes. So I leave work early and took a 1/2 point to drive her up there before they close We were going to see an Elantra with 5kish miles on it for 15k. So after leaving work Trent calls me and tells me that no it won't work like that after all. I ask the the manager Nathan if we can sign the contract until her dad can come up there Monday and just void the previous contract. They refer us to a new salesman Evan and we tell them this is what we want And after filling out all the paperwork and running a hard inquiry on her credit and mine they roll her around a car that only her and her dad will get approved on then told me that it won't work on my credit anyway because I have too many loans which I told them in the first place! The car they bring around is a 2016 Chevy Malibu that clearly does not look like it was taken care of. I told Evan as a passenger the driving felt extremely stiff on it and he told me that it can feel like that with new cars. I told him it's a 2016 with 35k miles on it and I have bought 5 fords and none of them ride or drive as stuff as that car. after she drove it and seen that the tires had Bulges on the sidewalks on ALL 4 tires And I want to see the car fax then Evan goes and gets the manager I assume Nathan Didn't bring the car fax. Says that he will replace the tires and said that they must be bad from the plant. If all 4 tires have an issue the chances of continental sending out 4 bad bulge ridden tires to go on 1 car doesn't really add up. I asked him to have a mechanic look at it and tell me what's going on with the wheels or the car to make something like that happen. They said we will look and see if they have any more cars that could get approved on her credit and said they'd be right back. Standing outside 10 minutes later neither came back and we drove off and had enough. read more

To start off, they're over priced for the subpar work they do. Their communication is junk and they really don't know how to repair the vehicles they sell. The Service desk is the start of downward spiral that is interacting with them. Jenny (service desk) doesn't listen to a word you say, Justin (service manager) doesn't have any idea how vehicles actually work and Kyle (technician) has limited training on how to make repairs. Without listening to you, they will overcharge you and make "repairs" that do not fix anything. Meanwhile, you have Justin also telling you that "If you leak brake fluid out of any line or caliper, you would only lose 25% of your braking". Uh... until you lose all the fluid in your reservoir and have no brakes. Idiot. In short, if you take your vehicle here, you're asking for it. Stay away from here. You've been warned. I wish I had taken pictures to show you. read more

I scheduled to order a door handle to replace the one that broke off in my hand, and to have it installed on my day off. Nearly two weeks later I show up for my appointment and they have no idea about it, nor do they have my part. I have to reschedule for two days later. I come in on my lunch break and they say it will be done within the hour. It is now nearly 90 minutes, and I'm pretty sure my absence at work is going to be noticed. This has been a pain since moment one, and I'm still going to have to give them over $200 for this awful treatment. I'm tempted to drive an hour to not deal with this garbage company. read more

14000 for a truck. They said all it needed was a missing strap on the gas tank, 2 weeks later in the shop 2600 worth of work most of it on the fuel tank so they should have seen it. They are con artists that sell piles of junk!!! read more

I bought a car brand new a few months ago. Had a few minor issues to talk to the service department about, apparently I am an inconvenience to the service people, don't ask these guys any questions they will treat you like an idiot. read more

Do not take your vehicle here for service! Literally run away! Took our brand new 2021 Kona here for an oil change. They did not put the oil plug in tightly, it backed out, and blew up the engine. Owned the car for 3 months and now they are refusing to take any responsibility at all. This is a total nightmare. We have been loyal Hyundai owners. Had a 2000 traded it in for a 2018 that we bought at glenbrook then traded that for the 2021. Their customer service and lack of responsibility and honorable word is just complete bogus. Never ever go here or buy a car from them. Total crooks!! Because of their lack of care for their services it voided all warranties we had. You take your vehicle to the dealership to NOT void your warranties. read more

I'm still driving (and loving) my 2007 Sonata but I thought I'd check out newer models. I received an offer of a Target gift card just for coming in to check out the cars. At the end of the conversation, I was told they had run out of gift cards but would mail one when they came in. I contacted them about 2 weeks later and got, "uh really?...guess we'll have to check on that." A few weeks after that, I got another offer of a Target gift card for coming in when I still hadn't received the one promised. I called and asked where my gift card was and was told they'd get back to me. MONTHS later, still no gift card and no contact by the dealership. I guess there must be new management because since I first purchased my Sonata, I've always received excellent customer service . . . what happened? read more

Worst Dealership ever! Especially don't deal with Dakota, he will promise you things and then when he can't deliver, degrade you and take shots at you why it's not his fault. If you want to be insulted, This is definitely the place to buy a car and ask for Dakota! read more

I thought I like this place because the people are so nice, I got the car from there and the sales guy Marcus were so helpful and I almost got another car because of him. Every time I fixed my car there Jenny always so helpful and nice but this time is different. The oil ran out faster than it supposed to do they fixed it but still I had to come back because they need to fix something else that cost me $275, it took me almost 2 weeks to come up with the money because of this Covid-19 we've been struggling with financial. But when we're ready to pay and pick up the car they said something else broken and they couldn't figure it out. They have maybe over 20 people inside engineers mechanics etc and they couldn't give me answers. Here I am almost a month later with no answer of what's going on, they still couldn't fix it or let me know what's wrong, they couldn't even borrow me any car for few days. All I see is just my car sitting in their parking lot for weeks. I need the car to go to work so that I can make money and support my family. I already having problems paying for the car since COVID-19 but I'm still paying the insurance for the car that I couldn't even use. I own cars over 20 years never have this bad experience. Me and my brother thought about trade in our other car for Hyundai but this changed our mind completely. read more

Extremely courteous and efficient. Great Follow Up.

I have bought three cars now from Glenbrook Hyundai, and I have made a lasting relationship with the sales and management team there. The Hyundai service department is great, its no surprise there #1 in there region for service. So if you are thinking about buying a car anytime soon consider this place because they are the most honest dealership in town. read more

Below is the email I sent to Hyundai corporate, who called me within a day or so. Chloe at Corporate was very helpful and apologetic, but said she couldn't do anything unless I discuss the issue with the local Glenbrook Hyundai management first. I told her that I don't want to deal with the local dealer anymore based on my discussions with Service. Obviously, there is a local problem since there are so many low reviews. $429.16 is not worth that much more frustration to me, but now I know what kind of dealer they are so will go elsewhere. ---- I wanted to share my first Hyundai experience with you... First of all, I'm a brand-loyal consumer. I'm still driving my original 2004 Saturn ION Quad Coupe, persuaded my parents to buy their Saturn Vue in 2005 and they're still driving it, and my daughter had a 2009 Saturn ION Sedan until someone hit her and totaled it a few months ago. We purchased a used 2015 Hyundai Elantra with 58,722 miles from Evans Toyota, as I've heard a lot of good reports about Hyundai. Everything had been going great with it until one Saturday morning a couple of weeks ago. My daughter tried to start the car and couldn't get the ignition switch to turn with either key. I looked online and tried the suggested fixes, rapidly turn steering wheel while turning the key, verify the transmission is in park, depress the brake, etc., but nothing worked. Fortunately, the car was in the garage and my daughter wasn't stranded somewhere. I called the local Hyundai dealer, Glenbrook Hyundai, and discussed the issue with Justin Stump, a Service Advisor. He requested that we have it towed there to look at, as he thought they could figure out what the problem was in the first/free 30 minutes, since it sounded like a simple issue. I sent one set of keys with the car, as neither set worked anyway. He called later that day and requested the second set of keys, as he said he couldn't get the first one to work properly in the ignition, driver's door, or trunk. I took him the second set and while I was there, he verified that the second one worked in the driver's door, but still not the ignition. Justin called later and suggested that the tumblers were worn out, possibly because of a poorly cut key(s). We contacted Evans Toyota and they said those were the keys that came in with the vehicle. Justin couldn't confirm that the keys were the original Hyundai, so said the only option was to replace tumblers/keys. He gave me a price of $399 for all 3 (ignition, driver's door, and trunk) or $270 for just the ignition. I was surprised that all of the tumblers/keys would wear out at the same time and looked online to find other owners with key issues as well. I suspect we had only used the keys in the ignition because we had key FOB's, so hadn't noticed it before. I understood there was a 60K warranty, but couldn't turn the ignition on to check the mileage, so had no option but to have them all replaced. Justin ordered the parts and a couple of days later, called and said that they would have to break the lower steering column cover because they can't turn the steering wheel to remove the cover screws. (That sounds like a poor cover design to me.) I suggested that perhaps they could just remove the steering wheel, as I noticed the same thing at home while researching the issue online, but opted not to do it myself because of safety concerns. He thought that was a good idea, so discussed it with the technician and proceeded. Later that day, he called me again and said it was done. However, the total was now more at $429.16 because of the extra time to remove the steering wheel. I was rather frustrated, but again, really had no option but to have my wife/daughter pick it up. When they got home and I saw the Invoice, I noticed that it only showed that they replaced 1 Key/Cylinder set, not 3. I thought that perhaps he replaced the other 2, but didn't charge because the price was already over the original estimate. If that was the case though, I would expect him to show the parts on the Invoice with $0 charge for them. I went out to try the keys to verify everything was working and then discovered that there actually is not even a trunk lock on the Elantra to use the key! I'm not sure how he determined that the first key didn't work on the trunk days earlier, but the Invoice even shows "ONE KEY SLOW TO TURN IN DOOR//INOP ON TRUNK". So, I'm not sure if I was being scammed by them or what, but am definitely not feeling comfortable at all to use them for anything ever again. The car actually had 60,858 miles on it when they "fixed" it, 858 miles out of your warranty. I asked if there were any recalls for this, thinking perhaps he could contact Hyundai, but Justin said there nothing he could do because anything over 60K miles is out of warranty. So, I'm not feeling really comfortable with my first Hyundai purchase/service experience and wanted to express my concerns and displeasure. Thanks. read more

Went to test drive 3 vehicles. A Toyota at a Toyota dealer, Kia at a Kia dealer and Hyundai at Glenbrook Hyundai. Toyota didn't have the car I was interested in, Kia didn't either but tried to talk me into a lesser trim. Glenbrook Hyundai had me in and out with the car I wanted, at the price I wanted within 2 hours. Marcus was the salesman and he was knowledgeable and didn't apply high pressure. The finance guy asked me if I wanted any of the other products that they try to sell. I said no once and that was the end of it. No pressure. Haven't used the service department yet but I will review service after I use them. read more

Riley Fitzgerald and Aubrey Pangle were super helpful and super friendly. Transaction was pretty fast. I reccomend this dealer to anyone, they went above and beyond for me. read more

Update: The next day, they have raised the price of the car to include the certification - so it's now listed at the price that was their first "offer" to me, $500+ more than it was listed on their website for 4+ weeks.... *Disclaimer* - I did not buy a car here because of the experience I had.... I was in need of a newer used car (having sold my car in 2009 after living in Chicago - with no need for a car) and test drove six (6) cars before returning to Glenbrook Hyundai to try and buy a car. I decided that one (1) of the two (2) I drove at their dealership was the best car for me, and I went back after chatting with the sales person to buy a car... I get to the dealership and they present me with an initial offer that was $500+ more than the list. And, I am not talking about after adding tax, titles, fees, paperwork, etc. I am talking about $500+ more than the price that was listed on their own website, as well as the cars.com website. My sales person presented this and I was perplexed. The response was "Well, it's a certified pre-owned, and this includes the cost to certify it." Don't list a car as CERTIFIED if you are going to add the cost for certification as an add-on to the cost of the car that you have listed. I basically said as much to the sales person (who was nice/friendly) by letting him know I am in sales and if I went back to my clients/potential clients with a higher price than I had proposed for something that was listed as included was a really crappy way of doing business. I had asked for a reduction of about 6.5% (still well within Kelly Blue Book Fair Market Range) and he came back saying that they would "honor the internet price, but that was the best they could do." He also said this was pretty standard in regards to CPO at the dealership - it has happened before and people have complained about it before. Also - they don't consider cars that have been on their lot for 30+ days to be "old". They have cars that have been in their inventory for 90+ days, so if you try to negotiate with age/accident listed on carfax/etc. - you will get no where. They MAY come down to the price they actually have listed on various outlets. A couple of suggestions for a better sales process here: 1. INCLUDE the cost of the certification testing IN YOUR LIST PRICE for your CPO cars. If I wanted one of your used cars and wanted to see if you could certify it to ensure that I could get the warranty and I would be happy to pay that cost, if it was my choice. Don't try to sell me a "better car option" by having it be CPO but then charge me for the actual process itself. 2. To come back to a potential customer with a price that is from NADA - that's not actually an unbiased source, like KBB or Edmunds. NADA is the National Automobile Dealers Association - non-profit lobbying group that is a paid membership for dealerships. Of COURSE they are going to have the list price as higher, you pay them annually. I would have walked out of their dealership with a car - they would have had an end-of-month sale on a Friday evening. And, honestly, if they would have come down like $500 on the internet listing, I would have bought the car. But since they went about raising the pricing after the fact, and then acted like they were doing me a favor by giving me the price they'd had listed on their own website... Sorry, a dealership with more integrity is going to get my business. read more

We recently purchased a 2019 Veloster from them, and the sales person was great, but the Finance manager has been a royal pain. Its been two weeks now that we've had this car and every week we get a call saying in addition to all our personal information we've already given them they need something else. This week they called saying they want or need our bank statements for last 3 months, because my H.R. person is on vacation this week and they couldn't verify my employment, after giving them 3 of my most recent paystubs even. Because of this I wouldn't recommend dealing with them. They should ask for everything they need up front and not keep harassing their customers weeks after to bring in more proof or employment, or whatever else they say they need. Seriously at this point all I want to do is take the car back so I don't ever have to deal with them again!! read more

I wouldnt have given one star if there was a lower rating. Their sales team is rude and will try to put one over on anybody they think they can but more importantly anytime there is a potential warranty claim you get nothing but excuses why any failures arent covered. That goes not only for the factory warranty but also for the scam they push as their 20 year 200000 mile dealer warranty. Avoid this place like the plague read more

I could be more pleased with my experience with the Happy Car Store!

My husband and I have never had a better car buying experience than the one we had at Glenbrook Hyundai. Every step of the process was stress free and enjoyable. Everyone went above and beyond all to give us all the information we needed to make a good choice for our needs. read more

I bought a car from glendbrok Hyundai about a month ago. Trey was the sales person who helped me. He was super helpful, extremely nice & patient also very attentive. I couldn't say a single negative thing about him. However I delt with Ron the finance manager and he was incredibly rude. Towards the end of finalizing my process of buying a car he asked me if I wanted to purchase additional insurance which I did not because my bank provides it. When I told him I didn't he proceeded to tell me that bank insurance is "shitty" and that I'll regret it. Which I found very rude and unprofessional. And then when coming to pick my car up after it being detailed they didn't give me a key fab which I know they have because I used it to test drive the car. I called them later that day and they avoided the topic so I had my dad call which later on they told me they didn't have one. I had to wait a month to get my key fab. Which today is the day I just got it. While driving out of the lot after they claimed to have done a full service on the car my breaklight was out. After a month of already having my car "Ron" called me to notify me that he needed two prof's of adress to register my car. I am just confused as to why I wasn't notified the day I purchased my car. Overall I am unhappy with my service however Trey was great! read more

Shady lease situation with Glenbrook Hyundai. see the case filed with the Better Business Bureau at: BBB CASE#: 26066573 https://fortwayne.ebindr.com/complaint/view/26066573/c/677j8e We prepaid the entire year's lease plus fees for a car that they sold to someone else. They said they would refund half the money if we agreed to lease another car from them with less than desirable terms. read more

I wish I could give 1/2 Star. This dealership has made me swear off the entire dealership experience. I stated I lived an hour away and wanted everything approved before I got there. Of course I get there and they said they were having trouble getting me approved. So they get my approved but then ended up selling the car I wanted. So I settled for another and then come to find out they snuck in a warranty. They told me I could set my payment up at the end of the month, I leave the dealership get halfway home and get a call saying they have to do payments before the 19th. Then the next day I get a call that I have to go back and re sign the paperwork. So I drive an hour again to sign this. Now I wrecked the car and I am waiting on them to reimburse the warranty and they are taking their sweet time. All I need is a fax that states they will take care of it. I havnt had a car for 4 weeks, you'd think they'd care for their customers and try to get their end done as fast as they can. Then I call to check on the progress of the reimbursement and get attitude. Every time I deal with the finance guy it's attitude all the way. I will never recommend this dealership. Even if they were giving cars away for free, Becuase I'm sure you'd get tricked into a warranty. read more

SAVE YOUR SELF THE HASSEL!!! THEY OVER PROMISE AND UNDER DELIVER!! SALES AND SERVICE! three trips an hour out of my way! and they still charge me for a rental car when its their fault I even had to drive back. MY window tint didn't match and tried to blame it on the fact that we didn't call back in enough time to get a refund! we called three days later!!! and they must have terrible communication.. Was told a full inspection was done on my vehicle when I knew something was wrong with my brakes long story short I had to have front and back and roaters replaced on vehicle! DONT DO IT!!! Salesman promised us all these things that weren't true. 60.00 window tint that was actually 100.00. 127 point inspection was done when really it was a basic inspection. When I called to say that while i would be driving lights would start flashing was told they would be taken care of. When I took it in to have it taken care of they said it couldn't be unless I wanted to use my warranty. When I just purchased the car. Save yourself the hassle and this isn't my first experience with them every experience I have had with them has been terrible! but I thought hmmm I have family that works there i will give them a 2nd, 3rd, 4th, 5th chance. I guess Im too nice! read more

So, I buy a used car from them in June 2016, everything is working great and then after 2 months for whatever reason the Air Conditioning stops working! I mean come on here only 2 months? So I call and schedule the service department to look at it. I was not told up front there would be a charge at all to look at it. So when I drop it off, at this time I am told it will be 129.00 to just test it and look at it.....I was hesitant but needed to find out what was wrong as I was due to go on vacation the next week. So they look at it and call and tell me that the Compressor is gone.....so they think and needs replaced. They give me a quote which is ridiculously high....and I decline the work. No discount, No break Nothing.............. I pick my car up and start doing my investigating...............and had 2 others look at the car. Wasn't the compressor at all, come to find out the compressor was replaced in March of this year! Air conditioning is now working fine! So my question here is why would you say it is the compressor if it isn't? Did anyone think to check the fuses or Relays? And if I would have paid the 2,000.00 for a new compressor and then it would have not been that.....Then What? I don't know what kind of scam is going on, but you tried to scam the wrong person. You charged me 149.00 to tell me that my Compressor is broke and it is NOT! I ask for my money back and you declined stating we don't do that..... Well, I don't refer people here to buy or service a car either! This is just outrageous to charge for a car that is under 90 days...........used or not.... Not good customer service..............and for what it is worth I got other quotes for the Compressor and they charge half of what you do! Might be the Happy Car Store.. but this is not a Happy Customer here...............go somewhere else............... read more