Where can I even start. Amy is just amazing and the techs on staff were absolutely blazingly fast…read moreand precise. Came in at 5pm in a frantic because of another local tire shops shenanigans and amy and the tech were willing to stay late ( shortly past closing ) to get 4 new tires installed, balanced and programmed to my truck. Absolutely hands down best customer service I've had in years from a mechanic. will be bringing all my vehicles to here from now on knowing I'll be in good hands.

I go to Best One for all tire service. Repairs carried out in a reasonable time, and service has…read morealways been great.

Been going to this location for a decade, and this will be the last time I provide any opportunity…read morefor business. I scheduled a pickup (which they do for the business I'm employed under) for Monday at 9am- I checked with my concierge at 3pm that day and the porter had failed to pickup my car (day one missed). I called over to them and they'd informed me they had me down for a drop off (which I've literally never done in 10 years), whatever- I told them my car would be in the parking lot for pickup Tuesday at 9am. I get a notification on Tuesday at 12:41pm that the car had been picked up. I receive no verbal update until about 3pm when I'm told the car will be repaired and returned to me by end of business day. I got a second call about 30 minutes later informing me that was incorrect, and NOTHING had been performed on the car- they'd instead be returning it to the lot with NO SERVICE provided, but they need my car for a third day. Fine. My car is waiting in the lot at 7:30 Wednesday am and I CALL THEM specifically to inform the car is there, and I'm anticipating a pickup from them at 9am (to avoid a similar debacle to the previous day)- My concierge team calls me at 10:40 to let me know they just picked the car up. I was contacted today at 2pm for payment, no apologies until I addressed my concerns head on- to which I was met with a "I didn't want to tell you this, but we're super short staffed- I don't want to feed you excuses" blah blah blah. Chapin and Team- Customers DON'T CARE how busy you are. They care about how YOU MAKE THEM FEEL. And when you make me feel like I'm not a priority- I'm going to seek that feeling out elsewhere. All of this wait for A PAIR OF HEADLIGHTS and A SINGLE TIRE for a MOPAR/Domestic vehicle with a VERY common tire size no less.

Hello, to whom this may concern/ grab the attention of I have been taking my cars to McMahons for…read moreover 4 years now and the last two visits in 2024 that I've experienced were very unpleasant. My first unpleasant visit was in regards to me getting my brakes done. I dropped my car off before McMahon's opened (6:00am) to ensure they can get my vehicle in and completed when I got off work the same day at 4pm. I had to continuously keep calling and checking on my car to find out as I'm getting off work that my calipers were supposedly "glued" on and that they broke it trying to get one of the calipers off. This lead to them having to order me a new set of calipers which aren't cheap if I may note & I was told I had to pay for them even though the worker broke them/ caused the damage. I was very unpleased due to no communication was given throughout the work being done on my car. To add to that When they called to tell me that my calipers were broken due to them being "glued" on supposedly they then proceeded to tell me they would have to order me a new set of calipers which was said to be ordered and put on the first delivery truck for them to work on them and get my car back to me first thing tomorrow. I asked them to call me when they began working on my vehicle and again I got no call or update. I reached out to them on my lunch break (11:30) to then be told that they ordered the wrong calipers for my car which lead me to again being without my car for even longer and going into the weekend. Monday came around and still no update from McMahon's in regards to my car which lead me to have to call again on my lunch break due to the lack of communication on their end to pick up the phone and call me after they have had my car for 7 days now. Tuesday came around same thing no communication on their end I called on my lunch break to be told I still wouldn't be able to get my car back. Wednesday which is now the 9th day of them having my vehicle I finally got my car back. My second unpleasant experience came about with me needing my oil changed. I brought my car in first thing when I knew it would be slow (8am) they got my car in and got it done around 9am when getting my paperwork of the breakdown of what they did and what they found and etc they mentioned my wipers were not working which I thought was odd because I had just used them along with being told my brakes were bad when as stated above I just got them done by McMahon's not even a month ago.. I go out to my car to turn my wipers on to see what the issue was to find out that my wipers were perfectly fine along with going back inside to get a manger for her to see for herself that my wipers clearly worked. I called due to I was just still not understanding / in disbelief that someone doesn't know how to know if wiper blades work or how to work them when they're supposed to be the experts. when I called I was talking to a male associate who was said to be a service advisor and he continued to tell me how "every vehicle is different & that the associate might of pushed the wrong button" to then be told that they were entry leveled employees that aren't familiar with every make and model and not to be concerned with the information Put on my form. This is no excuse for having "entry level workers" handling my vehicle if they have no clue how to work windshield wipers or even have the ability to go get someone to validate if something was truly not working if they don't understand or know how to operate something. This just shows that they have a inexperienced team and no one there to take true accountability or that knows how to genuinely fix a issue due to I was told I would get a call back and never received it.

I have used this shop a couple of times to keep my older car in good shape and they've always been…read morefantastic. They're always willing to discuss and explain anything done and have done great work for a good price. Often are able to get me in very quickly. Would recommend.

I'm done leasing!! 4 cars later... No more terrible service…read moreadvisor either. TJ is amazing. Great job on my new tires and service. A fraction of the price at the dealership. I'm referring all my friends. Thank you SO MUCH!!

I had gotten tires from McMahon's tires on 9/10/21. They offer free rotation as a "loss leader" to…read moreentice you to buy tires. And I would take the vehicle (2016 GMC Acadia Denali) every 8K miles. I got the tires rotated on 9/24/24 and the salesman Jackson Boyce informed me that the lug nut GMC used were cheaper/shorter lug nuts with a tall crimp on beauty cap. He said that the caps on these nuts had leaked and swollen with corrosion and needed to be replaced. I am a engineer and it made sense so I had them replace all of them. It cost $125 to change out all cheaper capped lugs for 20 solid lugs. I had the tires rotated on 6/24/25 and the Madeline Miller informed me that one of the batteries in the pressure sensors had failed, and the other batteries were close to failing, So once again I agreed that it was better to change all of the TPMS sensors out when the rotated the tires. On 9/16/25, I changed out the front brakes and noticed two things. The lugs were torqued to 200+ Foot pounds. The max for most lugs is 120. It took a T bar wrench and a 4ft piece of pipe to get the lugs off. I also noticed that the front lugs had anti-seize compound compound inside the lugs. I use anti-seize compound on lugs whenever I change brakes, and I did so the last time I changed the front brakes. You can tell because when you apply anti-seize inside the lugs, any extra deposits as a white ring where the stud stops inside. And that was what I saw. I pulled a lug from the back wheels and sure enough, there was the usually ring of anti-seize compound I put there the last time I changed rear brakes. Problem: If McMahon changed the all the lug nuts a year earlier...why was there anti-seize compound in all the lug nuts. Brad Neal said McMahon didn't use seize compound. Either the new lug nuts scrapped the compound off the studs and made the ring in all of the lugs. The problem is...I checked, this doesn't happen. I tested one lug I cleaned and there was no ring. This would indicate that they never changed my lugs to begin with. Also, from the pictures show that the lugs were incredibly stained and had marks that indicated they had been taken off multiple times. Brad Neal showed me the lugs they use. Behind the counter there were at least 4 big bins with what I roughly calculated contained 500 lug nuts when full. Why do they need this many lugs? How often do they have to changed out lugs for the same reasons they explained for my vehicle? They charged me $6 a lug which they probably cost them less that $1 each. Which means I was looking at least $4000 in potential profit for replacing perfectly good capped nuts...or even just replacing the lugs anyway for no reason. I started looking at the bins and examining the various new lugs. Well, they were solid, but they were also cheap nickle coated lugs - that might actually stain after a year like Brad suggested. I usually walk softly and carry a big stick. I have a background in engineering and material science and chemistry. I have 31 US patents and retired at 45. Brad finally figured some of this out from the comments I made before, and when I examined the lugs they use, he then became very nervous and said I would have to get back from behind the counter because customers are not allowed there - yet he was the one who invited me back to see the lugs he was holding. When we returned to his station he looked at all the past service dates and indicated that it was over a year that the lugs were changed and he couldn't do anything with work done that long ago. I also told him something that I still can't figure out. After they changed out all the lug nuts, I noticed in my garage that 4 lugs on each wheel were shiny on top, and 1 top was dull looking. I didn't think much about it at the time because I trusted them - my mistake. I am wondering now if I should have marked my tires going in to make sure they even rotated my tires correctly in the past. I looked on the internet for situations common to mine and reddit was full of the same situation where sales men made high pressure pitches to customers to change their lugs. Were they in the same boat as I? Point of fact, this type of scam is subject to treble damages in court and is probably practiced by more shops than not.

Left trash in my car, did not use the paper on the floor mat and got my freshly clean car filthy…read more Did not reset the dash. Last straw. Times before - put the wrong hubcap on two of my tires. Looking for a new spot, can't trust these guys any longer.

Since the first time I used Tom Steele automotive I've never went anywhere else. Love this place…read morefor 15yrs now!

Tom Steele will get some good used tires on your hooptie. He will sell you new or used tires at…read morefair market price. They don't do free balance and rotations like a lot of places. If you need a tire plugged they will charge you. Other places do it for free. Weigh all your options before purchasing tires. Now if you need some good used one for your hooptie, this might be the place for you. If I was buying new I would go elsewhere. Wait times here can be a little long at times.

I rarely write reviews, and I rarely take my car to a mechanic as I often do my own work…read more Yeoman had TREMENDOUS communication, up front pricing, and very knowledgeable. They were very detailed and did not try and oversell me anything. I will be back if I need to bring my car to a mechanic again!

I don't typically do reviews, this one is a pleasure....Several years ago, a dealership did not…read moresuccessfully repair my car (after several attempts). I was determined to find a shop that was upfront with their pricing, knowledgeable of their craft, honest, reliable, timely, treated their client(s) with respect and did what they said they would do. I selected Yeoman's, they did not disappoint! We began to build a relationship that continues to this day. Trust is a powerful thing. We work well together. I continue to be a happy, satisfied client!

Person behind the counter was pretty much too busy to want to take care of my wife, he treated her…read morelike she was stupid about her issue. She left and will never go back even though it is only 300 yards from our house. She said she will go to AutoZone every time from now on

so usually don't chose FIVE STAR rating however when a happy, happy, happy kitten and puppy greet…read moreme at the door of a business that's AWESOME! the service was done correctly and the Arcola Auto Care Team ALL seem to ENJOY providing EXCELLENT SERVICE; that's rare to pull off as a father and son operation;) the value was great for the service i received from Mark and two sons Josh and Sam; the final bill was less than quoted; that's the second time in my entire elderly life that has occurred;)! i would highly recommend going to them for your auto care needs & i pray The Lord Jesus Christ would continue working in their lives to prosper all business future business ventures;).

First of all the worst most unprofessional shop I've ever dealt with. I had a rear wheel clyinder,…read morefront shocks, steering gear box, oil pump gasket, oil pan gasket, and a drive shaft carrier bearing replaced. I was qouted 3 days of work, it took 8 days plus a weekend. When I picked up the truck the oil drain plug was loose, the air/oil mixing tube was disconnected, the rear drum brake was not put back together correctly, and the electrical plug for my rear abs was disconnected. I had to take it back for them to fix all of that. The day after I was leaving for south Carolina and I only made it to Marysville OH. My truck started to pour smoke out of the back of the truck I pulled over at a gas station and oil was coming out of the oil pan. If you are in need of any auto repair I would highly suggest going elsewhere. On top of the horrible service I never received a phone call from tuffys during the repair process. I only recived a call when they said it was done. I will never use tuffys again atleast not in fort wayne, IN. I am currently waiting on a tow truck.

We have been taking several different vehicles here for probably close to a decade. They are…read morecourteous, helpful, and always explain everything and are upfront about the cost before performing any work. There have been multiple times I have taken a vehicle in for something minor - warning light, stuck nuts on tires, etc. - and they will do what they can without charging anything. Can't recommend this location enough!