Belle has a nice large facility that is clean, modern and comfortable. This facility is hard to…read moreget to as you have to navigate the back alleys. Once you emerge on the building you have to by pass all the open bays to get to the shore front. Once this day there were four desk people working. All were professional in fees and conduct. The were eager to help. I listened to many stories on why a car had problems and what solutions they offered. All were done with respect and non pressure. There were about 10 tech jams working today. Plenty help help to process scheduled appointments and walk ins. Today in choose to make an appointment on line. It was easy to do. They seemed prepared to start my work by time the appointment time arrived. My day was costly than I planned. I feel like they were being honest about my issues. The cost seemed a lot but probably fair. The work took over 3.5 hours. On the down side...I noticed the all important sign going into the shop that required people to wear safety glasses. 9 of 12 people didn't wear safety glasses including 4 management/desk types.

Returned my keys and didn't mention damage to the rear bumper. I went back in and asked for the…read moremanager to look at it. He took a picture and said they were going to pull camera footage and call me. After waiting a few days I called them and they gave me the same story. They had better things to do I guess. So I figured I'd call corporate and wouldn't ya know same story. Gave me the run around and it's been over a month.

Mike and his team are fantastic! They get the job done quickly and at a fair price. Unlike other…read moreplaces, they don't invent extra issues, what they say needs fixing is what really needs attention. Very reliable and trustworthy. Highly recommend!

My 12 year old Honda Fit was in need of some major TLC--low mpg (28 mpg), gas smell, erratic…read moreacceleration, and a variety of engine noises--and I had been dissatisfied with other service providers. Half a day after bringing it in to NWSC, I had a car that purred, made no noises, not a whiff of gasoline, and ran like new. After my first full tank of gas, I calculated I was getting 34.2 mpg (it was interstate driving) which was around 35 mpg when the car was brand new. I couldn't believe it--I will be getting over 50 miles more per tank of gas. The price was significantly lower than my previous place (I checked the itemized receipt against an older one where some of the items were the same such as oil change). Definitely bang for my buck.

I have a 2014 Subaru Forester 2.5 Premium that had a bad solenoid in the valve body, a typical…read moreproblem for high mileage Subarus. Since Subaru doesn't sell individual solenoids, the valve body (w/ four new solenoids attached) was the only way. Expensive part at approximately 1k plus labor but great service and communication. I normally do my own maintenance but for this I needed a $500 scan tool to do a "relearn" after the new part is installed. One of the few times I needed an auto shop. Jason, the tech, did a great job. Recommend him.

I had an absolutely outstanding experience with The Import Doctors! I brought my vehicle in for…read morequite a bit of work--transmission service, fixing a leaking power steering issue, a full 4-wheel brake job (pads and rotors), and an oil change--and they handled everything flawlessly.What really stood out to me was their transparency and value. The pricing was very fair--honestly much lower than I expected--and they took the time to clearly explain every service and cost before moving forward. There were no surprises, just honest and straightforward communication. As a woman with little to no car knowledge, I truly appreciated how respectful and patient they were. They went above and beyond to walk me through everything in a way that made sense, without ever making me feel uncomfortable or talked down to. That level of care is rare and meant a lot to me. The team is professional, knowledgeable, and genuinely cares about their customers. I left feeling confident in the work that was done and relieved to have found a shop I can trust.I would highly recommend The Import Doctors to anyone looking for quality work, fair pricing, and exceptional customer service!

I have taken several cars to Brandon. He is fair and honest. Doesn't try to sell me fixes not…read moreneeded.