I would like to recognize Rich's Auto Center in Fort Wayne, Indiana On Friday my transmission failed on the way back to Canada. By sheer luck we ended up at Rich's Auto Center. Both Nick & Will treated us with the upmost respect and courtesy. While we figured out the course we wanted too take Nick & Will were totally supportive. In the end we ended up having Rich's Auto Center replace our transmission and do a few other repairs. With their full schedule I do know how they did it but by end of day Tuesday we had our vehicle back and in full working condition. I cannot say enough good things about Nick & Will read more

Rich's Auto Center Twenty-plus years ago Rich's was recommended by a Waynedale car repair shop that was going out of business. In those twenty years, we have never been disappointed in quality, value, personnel, convenience, communication, choices, recommendations...on and on...we really cannot say enough good about Rich's. Even with a recent change of ownership, the aforementioned attributes remain, while enhancing a family-owned and operated experience. Of course, we sometimes think the repair is expensive - then, we realize we have never been disappointed. Quality does not cost, it pays. Wally and Phyllis Hull read more

Rich's has maintained my one ton dually, my Jeep and my F450 motorhome chassis. Always respectful of me as they listen and provide appropriate feed back. I appreciate the diagnostic equipment, and technicians who are up to date on their technical skills. I appreciate good workmanship and the professional manner from all the employees at Rich's Auto Center. I am grateful for the shuttle service when needed. read more

I have had multiple cars serviced here multiple times and I love this place. The staff is incredibly polite, helpful and accommodating. They do premium work for an incredibly fair price, you won't get ripped off here like you would at a dealership but you are still getting the high quality dealership work done. read more

When I first moved back to Fort Wayne after 30+ years in Georgia, I was truly at a loss when it came to finding a mechanic. I have a 1998 Toyota Tacoma that I take very good care of, and I wanted a shop that I could trust to keep up with maintenance and do repairs, when needed. I found Rich's through AAA and I can't believe how incredibly lucky I am. They are exactly what I was looking for. They are honest, professional and the shop is super clean. Even if when I think I need something done, if it's not necessary, they will let you know. Other places might try and get extra money from you, but not Rich's. They are beyond ethical and I'm so happy to be a customer. read more

Recently on a cross country road trip I broke down and needed a new alternator near Ft. Wayne, IN. Am not sure how I got so lucky, but was within 8 miles of Rich's Auto Center. They were unbelievably professional, understanding, helpful, kind, and generous. The shop is very clean and well equipped, and they helped me get back on the road faster than I could have hoped. I not only ended up with a new alternator, but in many ways was in better condition than when I arrived. I learned a lot and feel my time there gave me a view of one of the best sides of humanity. I can't say Thank You enough to Rich and Cindy and everyone at Rich's Auto Center! read more

'97 Ford Ranger XLT, 97,000mi - a beat up pickup I like to call Bess Fast service. VERY CLEAN shop. They have windows straight out to the work bay so you can actually watch them work on your vehicle. The staff is highly professional, and more than that, they are extremely friendly. There is a woman there who works the front desk, she's so kind and warm and just amazing. Being a woman myself, I felt respected and the she took the time to explain what the damaged part did, a little about the repair, and was happy to answer all of my questions. Once they diagnosed the problem, the auto tech who actually worked with my vehicle called me to authorize the repair. He too was very friendly and took the time to help me explore my options as far as parts and other needed repairs. I wasn't able to pick up my vehicle at the allotted time, so they were willing to work out a key arrangement with me so i could pick up my vehicle at a time that best worked for me. Insider tip: Oil change under $40 includes a full inspection, and with that full inspection, there is NO PRESSURE sales. They tell you what's wrong, what could possibly go wrong, and the honest truth about whether or not it could actually wait a while before getting a repair. Excellent auto shop, I won't take my vehicles anywhere else! read more