1. Rich's Auto Center

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Fort Wayne, IN

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Rich's Auto Center

5.0 (7 reviews)
Closed • 7:30 am - 5:30 pm

Services - Rich's Auto Center

Auto brake repair

Auto engine repair

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Jess Lewis Transmission

Jess Lewis Transmission

(23 reviews)

owner is about the worst businessman ever I brought my car in paid $4200 to get a transmission in…read moreJune end of June. I returned it because my front end where they dropped my transmission for some reason the swaybar was by the brake line for the nickel and dying for the repair $95 per diagnostic, which didn't 75 nuts which was five apiece $77 and when I inquired the owner got upset with me and threw me out of his establishment after I explained to him I was gonna do a yelp and the Better Business Bureau so if you have any business with transmissions, this is not the place to go ever all they care is about your money. They don't care about the quality they don't care about customer service they care about their money they far away from this company as possible. I hope they stand by their warranty. It looks right now I'm gonna have a problem if I have a problem with my transmission for the next 12,000 miles .

Picked up my car at 10:30 am after them having for 3 weeks, payed and went to get in my car and it…read morehad been broken into. I went back into the office and was trying to figure out what happened, and a worker started off by saying it's not a big deal and that they are not liable when THEY left my car unlocked and THEY were watching over it. that's when i lost it. then the worker came outside we were yelling at eachother and slammed my car door in my face. I brought my car in after the rear differential i had replaced 3 months prior went out. i understand it's not their fault but it's the way they handled things.. very suspicious. owner was trying to be helpful but i can't trust this situation. my insurance is now dealing with it. do not trust with your car! wish i could give 0 star, very unprofessional

Yes! Automotive

Yes! Automotive

(19 reviews)

Since they have blocked me from their Facebook Page and taken down the review section. So here is…read moremy review. First off i bought a 2006 Dodge Ram on Oct. 19 2017 On the 20th I took it back to the dealer and to their credit they replaced the rear end which had basically locked up, the water pump which was so bad it wiggled(bad bearing)and fixed the tailgate which didn't open Congrats for decent service after the sale.They did give me a loaner which broke down and then brought me a second loaner which I drove for two weeks. On which they had to bring me a real dealer plate after the cops threatened to impound it cause they put a copy of a dealer plate in the back window lol. So much for quality cars that have been inspected by a mechanic. Seeing how while sitting for 3 hours a couple times in the last month roll directly from an auction to the lot and get sold quickly. So now we get to the problem I have. Initially the offer was 1200 down payments around 450 a month I wanted a little less down so I gave them 900 down and my 2001 Subaru and thought I got 435 a month payments for 36 months. Yesterday i get my payment book and its 51 months. That's another 7000 dollars. Even though the salesman Jason insisted that it was only 36 months. Me and the wife were both exhausted at 7pm after work and being there 3 hours. So when he came back said 435 36 months we didnt even read it just signed it. I looked at it today it said 51 months. Guess that's on me according to them for not reading before I signed it. According to state law you are supposed to get a truth in lending statement. We got zero paperwork when we left just a paper plate and a loan payment coupon to make our first payment. Everything else even title work done electronically. So after they read my review which I took down they offered a solution today. I turn back in the truck, they get my first payment I just made back for me and my 900 dollar down payment. Then he charges me 25 dollars a day for rental. And I am out anything for my Subaru which they gave me 2000 trade in for. so out of a car and I owe them basically 750 for a rental. Oh and when my credit score hits 659 to 700 he will refinance it at a lower rate. Had he offered to rewrite the loan back to the way it was at first and I pay 300 more down and get my car back or equivalent of cash. I wouldn't even be writing be writing this Post. Selling so many cars they are opening a new store in Bluffton Next to the Liquor Store on Highway1. At least you are close enough to get a drink because you may want it before and after the sale.

I was sold a 17000 dollar truck that needs over 10000 dollars worth of repairs. I was lied to and…read moretold it needed a simple tune up. All a lie the shocks the drive shaft the head gaskets oxygen sensors. The purge canister and all the sensors under the hood. Both lower control arms all of the suspension parts are bad. None of the break lights work there was 26 check engine lights on that were cleared before I got the truck I've had nothing but problems with it in the 4 months I've had it. I was told the mechanic that jerry rigged everything was fired and that it was a nightmare vehicle and supposed to go to the auction (by an employee) with all that said I was pushed off by the service center because I voiced my problem with the truck and was told by the owner if I buy the truck and purchased the warranty it will be fixed no problem.....well its been nothing but a problem. So now I'm stuck with this truck and owe a crazy amount of money on it still. I have been pushed off by the service center manager or who ever she is, I've cant get a response from her. Only when I asked if my warranty can be honored by another shop she answered me back real fast. She also told me to lie to the warranty company about the truck cause they had it for a month and still did not fix everything that's wrong with it.

Rich's Auto Center - autorepair - Updated October 2026

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