Man, I own a business. I know how to talk to a customer. Nice and with respect! I called this place and spoke with a woman. She told me I qualify for all the recalls. So I was excited! Got there and attitude made feel like he was races. He treated me like scum. Them came back after saying he would do all ten recalls. Says, so where do start, you not under warranty on the transmission clutch it's a 10 year 100k warranty. I was like that's not what you told. He said do want me to do the work or not. I said sir I need to see you manage. Your treating me scum and he said yes you do! Click The employees name is Chris Sloat. Also I have a recording of the lady stating I qualify and I recorded him saying well we can replace the clutch. But I say it's a waste, this was before he yelled I'm not u under warranty. read more

One of the worst dealer experiences in the area, they will jack up the price with tons on "non optional addons" low ball you on trade ins, and the service department will try to claim your vehicle is failing and try to get you to trade it in. If you try to work with them to make a deal they will then ghost you. Go buy a vehicle some where else. read more

First, note: we didn't purchase, went with another manufacturer. 5 stars is for the staff. From the low pressure walking in, to being introduced to Hunter Gallagher, who was a treat! We had been test driving for a few days, drove an hour to get to Arapahoe dealerships and had met quite a few high pressure, desperate sales people. We walked in a bit soured and reserved and that didn't hinder Hunter! He was fun, personable, knew the car we were driving inside and out, we met his brother--and had some good laughs. Absolutely no pressure, as if there were hundreds of the cars we were looking at! We were a little disappointed not to continue to work with him but know he will continue to do well! He even called and checked back on how our search was going. Never a word about lack but only positivity and enthusiasm. We lucked out meeting him, one of those random times where you pass by and get to have a sweet, albeit brief, contact with a good person enjoying the moment and what they are choosing to do. Thank you Hunter! Best wishes and we know you will do well in life! read more

Took my truck in for an oil change and they didn't change the oil filter. They charged me for a new oil filter. When I called (twice) they said they'd "look into it and get back to me". Still waiting for that call back. read more

Terrible experience. I dropped my truck for service as scheduled and was told for days that repairs were in process and "nearly done." Stopped by and saw my truck sitting outside, with a nice coat of snow...that fell on Day 1. It was obvious that my truck hadn't moved in three days, let alone seen the inside of the service bay. The service tech called shortly thereafter to tell me that "after wrestling with my truck all day" he realized he didn't have the parts and would need to keep it through next week. Total lies. They didn't do anything after they checked me in except shine me on with bogus progress updates. Go to AutoNation Ford in Littleton. They had me done and out the door in a matter of hours. read more

Wow where do I start, I would submit 10 stars to this dealership my sales men Arkadiusz Raclawski was beyond just a great sale man he got me in the Truck I have been working so hard for brother thank you again!!!!!!!!! Come on down and get a great honest salesmen!!! Groove Ford thank you!!!! read more

This dealership is terrible, I will never use them again and highly recommend you don't either. Read the reviews, they could care less about your time, pricing if ridiculous, you will regret going here. read more

WORST SERVICE DEPARTMENT I HAVE EVER HAD THE DISPLEASURE OF WORKING WITH. Honestly, if I could give them a zero out of five stars I would. I took my Fusion in to get the following two recalls resolved: SEAT BELT ANCHOR PRETENSIONER CABLE & DOOR LATCH REPLACEMENT TWO DAYS it took for them to do this!! On top of this, the advisor who I had the appointment with, Anthony Hendricks, was extremely rude and did not give a crap about me or my time - I called him multiple times for updates on my vehicle and never got a call back. When I exclaimed to Anthony my displeasure on how long it took to fix these recalls, to my amazement he said, "Do you think you could do it any faster?" No apology for the inconvenience or anything - Extremely unprofessional. Additionally, I have worked for a Ford Service Department in the past, so I know that it is standard that they wash the vehicle once they are done with the repairs. Of course, when I went to pick up my car it was still filthy - I asked why they didn't wash it and with an attitude Anthony told me "we can wash it unless you want your doors to freeze". It was 40 degrees outside. RIDICULOUS. Lastly, when I got into my vehicle, both the driver side and passenger side doors were all the way forward both vertically & horizontally and all of the contents that were in my truck were thrown into the backseat for some inexplicable reason - both of these were out of spite I assume. If you need to get your car serviced, please save yourself the headache of dealing with such a disorganized scam of an operation that they're conducting at Groove Ford Service Center in Centennial, CO. However, if you're interested in paying twice as much for an oil change compared to LITERALLY anywhere else in the area then disregard because this might be the place for you! read more

Brooke Peterson the GM, Brian Johnson service manager Are who I worked with and talked to and received no help from. I Brought a 70k 2022 new f150 to this shop for a couple recalls to be done. I had just bought a Brand new 10k in the lift and wheels and tires the day prior to bring the truck in for a recall. They had my truck total 7 weeks trying to fix a couple recalls and stuff on the truck. While having my truck Brian Johnson pulled my truck in and out several times cranking the wheels so much it chopped up my brand 35in tires. They were $535 each tire. His driving ruined my tires. I called and talked to Brian and he told me to pound sand. Called the Gm Brooke Peterson and he told me I'd hear back the next day well several days later and after me reaching out he finally calls and tell me they will flip the tires inside out. That's not fair or right. I brought in brand new tires, I don't want chopped up tires reversed inside out. Wouldn't even offer to buy or replace my tires or pay to get new ones on. which is the right thing to do. My truck should be as good if not better once it leaves. Not worse and damaged. So now I have to buy new tires again. When I got the truck back there were scratches and scuffs that weren't there before and did a joke of a touch up paint on that. Also The mechanics are lazy and hacks and over charge and look for short cuts. Had to go in and fix their work 2 separate times. My complaint is they damaged my brand new tires and I want new ones back on. They are $535 per tire. Plus tax. Plus mounting and balancing and gas to be reimbursed for wasting my time and ruining my tired and causing headache and inconveniences to me. read more

See all

I think the staff there are confused. You ask the a question and they have no clue. Last time I took my car to them for a service, which was the second one I purchased from them. The service guy asked 'where did you get this thing from?' It's a $40k+ car they sold me, not a THING. Also I asked him a question about the paint and he told me to call someone else as it wasn't his job. Management should take a look at keeping loyal customers happy and coming back. I now drive to Castle Rock for my services and will buy there next time. read more

Initially, thought they were great! Devil is in the details - do not buy here. There are other, more reputable dealers. Great (or so I thought) initially - really enjoyed working with TJ who was our sales guy, but after fixing the first problems I've gotten no response from them (after reaching out via phone & email). They've listed the wrong buyer information on all documents submitted to Ford (and everyone else), so I can't even access my own Extended Service Plan that I was conned into purchasing (that increased my loan term by a year and a percentage point, although the finance manager Russell made it sound like he found a discount). A few further fit and finish issues I can't get any response on (I've called 3 times, and have emailed the person who I dealt with regarding the initial issues - some scratches and damaged interior components, to no call back or emailed response) regarding the driver seat on my EcoSport shifting slightly when driving (turning), as well as not a full seal on doors (washing the car I can find soap in the interior, past the water sealing, on both the driver side door and the rear hatch). Only thing they've done since fixing the original issues of damaged interior (looks like there were burns either from factory or from them using the vehicle as a loaner or something) and scratches on the vehicle is send me a second temporary plate due to COVID. Finally, purchasers of new vehicles are supposed to get 42,000 FordPass rewards points - which is good for about 3 oil and filter changes, yet I can't get that due to them submitting the wrong buyer information (although the fact they used it as a loaner was mentioned by the Ford customer specialist, she did say that I should still get them). Ford's only answer is to contact the dealer. I've done this, and have avoided driving the 35 minutes down to their location due to COVID. read more

2019 F350. First time I took the truck in it took a week longer to fix an oil leak than originally quoted. Second time in to remove a bolt that somehow found its way inside my door was only two days. Called in now to schedule a time to diagnose/fix my leaking washer fluid - the guy I spoke with grunted so many times about wondering if they even had parts to fix it. Just get me in to fix it - I don't need to hear your emotions about if you've got parts or not. read more

I own a Fusion that had been on the Takata airbag recall list for 2 years. 6 months ago I let both Ford and Groove know that we had a baby on the way, and by September I would need the repairs complete or a rental car. Groove's service director added me to a waiting list for a rental back then, and said he made a note about my September need. September and the baby came, and I made numerous calls to both Ford and Groove. Ford said that limited parts were available for Colorado, and even called Groove's parts desk to assist them in placing an order for my specific car. Groove refused to place the single parts order for my car, and the service director simply stopped returning my calls. Apparently, the Groove team felt I just needed to live with the risk of a faulty airbag that has killed people and injured hundreds of others for another month or two until they expected to receive parts. In desperation I called up to Mike Naughton Ford, and their service manager had me in a rental car in 2 days, and they got the parts and completed the repairs on my Fusion within 1 week. HOW DARE YOU think it's more acceptable to put my family at risk than it is to return a f@*&ing phone call! read more

Made my appointment, showed up 15 minutes early. Was told THREE DAYS LATER that the appointment was for drop off only and diagnosis of the problem could take FIVE DAYS! Staff are extremely rude and arrogant, worst of all was the service manager. Please don't waste your time and money with this so called business. If I could've left zero stars I would read more

I took my 2020 Ford Escape SEL (18,000 miles) to Grove on Monday, February 20, 2023. Although I had had an appointment for a check engine light for 8:30AM on the 20th, I had cancelled that appointment because the light went out temporarily. When I came back on Sunday, February 19, 2023 I went to their website to see if I could get another appointment, the earliest available was Thursday, February 23, 2023. I took it and called Monday morning to see if there was anything available sooner. I was told to bring the car in as there were always cancellations. I left the car on Monday about 9:30 with the assurance that it would be ready late Thursday as I had to return a borrowed car we were using that Friday. I called Thursday AM and asked if the car was done and could I pick it up later that day. I was informed they had not touched it and would not be able to get to it even if I left it till Saturday afternoon. I said I would leave it if I could get something to drive (my purchased Ford warranty provides for 4 days rental coverage from the dealer for diagnosis then up to 10 days for repair. Nothing available. I told them that I would pick up the car and drive it. This is probably the fourth time I've been left in the lurch by this dealership. In 2021 I took my Granddaughters 2019 Fusion in for a warranty engine repair, it took 2 month and 4 days to replace a head on the engine. But in all fairness they did provide me with replacement rental cars at no charge. Due to this service I bought the 2020 Escape from them. They additionally sold me a secondary warranty for 8 years 60,000 miles (we only drive 4,000 to 5,000 miles per year). At that time I also purchased for $200.00 a service contract for 20,000 miles for oil changes and inspections. The first time I tried to use it I was told that even though I had made an appointment I would have to leave the car for the day, the Service Writer (misnomer - no service) said he was pretty sure that he could get the car done that day. I left and never went back for any service - $200.00 donation to Grove. Then I had problems with the drivers seat. This debacle would take more to explain that it is worth. I'll just say that I finally bought the part from Ford On-Line parts and took the car to a local upholstery shop. Note here that there was a bulletin on this seat witch allowed for warranty repair. So, Caveat Emptor, Buyer Beware. Friendly in the front when you buy the car, killer min the rear when you want it repaired!!!!!! read more

I booked a 7am appointment for car service, but I rcvd an email at 6am advising that I can check in, so I hopped in the car and drove over to Groove Ford which is a 10 mile each way drive, so it's closed until 7, so I thought ok, I will wait, but there was a sign where I parked in front of the door advising don't park in front of the garage door so I moved, suddenly I turn around and there are 10 cars in line, well I will just go in and drop off my Keys, I walk in the door, this obese bearded guy (Chase Jacobsen) sitting there doing nothing said "excuse me I cannot talk to you for another minute because it's 6:59 and they open at 7am. I refuse to have my car maintenance done here, never again will I use the company because of pure stupidity. The email is attached advising that I can check in. read more

Groove Ford - Email - Car Dealers Near Me - Centennial, Colorado

Great Integrity!! Since my initial complaint we have been contacted by the General Manger and they have agreed to accept the return. Thank you Groove! They sold us a vehicle and told us it was All Wheel Drive. We took it to get serviced by manufacture and was told it was Rear Wheel Drive. Their return policy is 4 days- we bought it on a Friday and they accepted our return the following Tuesday. We will probably buy 2 more vans from them! read more

I purchased a Ford Bronco Sport from Emerson Gray back in August, and I drove it off the lot that same day and have been, overall, satisfied with the purchase. Great car. Part of the purchase agreement was some all weather floor mats for my brand new vehicle. It's November and I have yet to hear from them. I have called several times, I get the receptionists, Anne and Elke on different occasions. I spoke about this to Ken in finance who just said, let me look into it. I have left messages and an email. I understand that they are in it for the sales but it seems that I'm being ghosted over some floor mats. I spoke to the parts department, the guy said, we have them in stock, but nothing for you. Really? read more

Stay away from them.. ook my daughters car to Groove Ford. Took them 4 days and they didn't even diagnose the problem. First told me the battery was dead and I had to take it back to Advance Auto parts as it was under warranty. Took it to Advance Auto parts. They were wonderful. Tested the battery and gave me results in less than 5 minutes. Took the battery back to Ford, and they didn't even look at the car. I told them i would pick up the car and when I went into Service Anthony the Service person rolled his eyes at me and then turned his back to me. Manager came out and apologized but it was a little too late. Cant trust a repair service that can't tell if a battery is good or not.. Save yourself the headache. read more

All feelings aside. Great parts department! Terrible service department and even worse sales department. Make certain you avoid this place. If your stupid go right ahead. read more

Brought my truck in for service due to my ABS light being on. I was greeted by James Dickey and had a pleasant drop off experience where I explained exactly what my issue was. I have been having issues with my right rear brake completely locking up with a fear that my ABS wasn't working. James took the keys and I was told they would be in touch when a mechanic was able to look at it... 10 days go by contacting James each day with no real reply which I assume to mean that a mechanic hadn't looked at it yet. I then called the shop on day 10 and James "explained the issues" with the truck. Claiming they tested the ABS module and wheel speed sensor and that wasn't the problem, he stated they drove the truck around for several miles and tested the module and it was working fine. He then claimed that the issue was the rear brake cylinders being rusted. I was told his parts guy was putting together a quote for the work on the cylinders and he'd have it to me shortly... When I received the quote there was 3 items on it: rear brake shoes, brake hardware, and the replacement cylinders. (All of which you can buy genuine Motorcraft parts online for under $125). The quote for this service was over $1,200.... NOTE: The rear brakes were completely re-done less than 5,000 miles ago and shoes and hardware were not needed... I informed James that amount was absurd and that I would graciously decline the service. They were trying to service my truck for items that it did not need and charge me through the roof. He informed me the truck would be ready for pickup that afternoon. Upon pickup I was greeted by a very rude guy claiming I owed over $220 for "diagnostics". He referenced the mechanic notes on the screen and claimed that the diagnostic determined a bad ABS module... (the exact opposite of what James told me on the phone). This left me extremely curios as to why James would sell me a complete rear brake service for $1200 if the actual issue was indeed the ABS module as I had mentioned to him when I dropped the truck off. They charged me $220 to diagnose an issue that they didn't tell me about until checkout and then tried to upsell me a complete rear brake job that my truck didn't need. I received my truck back covered in bird poop, dash covered in dirt, and my wheel lock key rolling around my floor (not where it came from). If you're thinking you need service done on your Ford I would steer clear from Groove Ford. They will bend you over and rob you blind without helping you out at all and you'll get you car back dirtier and worse than you left it. read more

I just finished purchasing a 2023 F-150 through Groove. I worked with Mike McIver and was very impressed with his fast responses, professionalism and ease to work with. I traded in my Honda Pilot and received a great price. I am thrilled with the truck I ended up with. Having two small children can make the paperwork process feel daunting but Mike and his team made it as quick as possible and I left with two happy kids. Very happy with both transactions and outcomes. Thank you to Mike and Groove Ford. read more

2017 Ford Escape - On two occasions over the past three years, the screws holding up my splash guard fell out. Today was the second time it happened... Rolled up to the Quick Lane because I happened to be in the vicinity and they fixed for free within 5 minutes. Didn't try to sell me a new splash guard... didn't nickle and dime me for the cost of the screws... just fixed the problem. Waiting room was clean / distanced / safe. Very happy with these guys and gals. read more

UPDATE: We have purchased several vehicles since leaving our original review in 2019, all of which came from dealers that we made sure had nothing to do with GROOVE or it's ownership. We have also made certain we never set foot in their service department(s) for any reason - GROOVE will never see another dollar from us due to finance "manager" Russ Michelson's outright lies and deception. It appears that he is no longer at this location, but we'll never forget the way we were treated. He attempted to force an Arbitration Agreement into the transaction, claiming that it was a "State requirement and everyone has to sign it" - a bold face lie that was easily debunked. The best explanation he could offer when asked what the reason behind this was "so we can't sue you"... Really? Does GROOVE think people don't know what an arbitration agreement is? Do they actually expect people to give up their legal rights in some way? Not that these "agreements" are worth the paper they are printed on - they are 100% worthless. We called Russ out on this, knowing that no State enforces nor requires any such nonsense... he got very nervous, slinked off to get a copy of the title we demanded to see before purchasing - you should as well if purchasing here, which we obviously would not recommend. We ended up reporting Russ to Ford corporate as well as the Colorado Dealer Board for dishonesty and misrepresentation of paperwork, perhaps this is why he's no longer present. Avoid GROOVE, and more importantly, avoid Russ Michelson - the most dishonest finance manager we've ever encountered. We wish we would have. ORIGINAL: Our salesperson was ok~, but Russell Micholeson, the finance "manager" was terrible to work with. We repeatedly told him we were not interested in extended warranties or $500 clear bras, but he continued to drone on about various overpriced options for 10+ minutes. $350 for front window tint? Seriously? When someone tells you they aren't going to buy any of these things (we didn't), please just get them out of your office as quickly as possible. 3+ hours in any dealership is excessive mid-day during the week. We paid cash, so Russell was doing absolutely anything he could to make some money for himself in the finance office. He was not especially familiar with the paperwork he presented, and had trouble explaining some basic things he swore were "standard at Groove stores", he thinks... He appeared rather nervous when questioned about anything outside of his dealership-mandated script, and got *very* uncomfortable when I asked if they had the title for this vehicle on hand. This is not an uncommon or unreasonable question, so we're not sure why this made him so uncomfortable? We just wanted to know how long we'd have to wait for titlework... During the completion of our paperwork, Russell lied repeatedly to our faces, claiming that the State of Colorado required an Arbitration Agreement to be a mandatory element of a vehicle sale - *this is 100% untrue*. We pointed out that the Arbitration Agreement he was trying to force on us was a form printed by GROOVE, not the Colorado Dept Of Revenue like all the other mandatory forms - Russel once again got very, very quiet. His boss, Lane McEnany (who is apparently an actual manager at this store unlike Russell) verified that Russell had no idea what he was talking about & that they could not force anyone to sign anything of this nature if they did not wish to. He apologized for his employee's incompetence. This upset Russell further, he was already irritated with us for not purchasing any of his "extras" in the finance office. We would have walked out in the middle of the "sale" if there was another vehicle with the same options/color/etc anywhere within 1000 miles. Unfortunately we needed something sooner than later. We declined everything he offered, and will not be back for service or any warranty work due to his performance and behavior. There are other Ford dealers in the metro area more deserving of our service dollars, that don't attempt to strong-arm or intimidate (laughably) customers.   Russell - if your paycheck isn't what you need it to be at the end of the month, perhaps consider going back to sales, or finding another line of work? Nobody is buying your $350 window tint, nor your $500 clear bras... Stop with the lying. Stop trying to prey upon the uneducated and vulnerable. Produce something of value with your life's efforts. It'll help with getting that confused look off of your face when someone asks you a question of any depth. Individuals like yourself are the reason that people hate the car purchasing process. read more

This service dept is a joke. I've had my 2017 Fusion in several times for sunroof issues. Sits for a day and doesn't get touched and then told to come get it and bring it back a week later. Fixed it once, broke again. Have it back in the shop. Yet again, sat for a day no work done. Picked it up and rescheduled a week later: Service tech never calls me back w updates. 6 messages over a week. No call back. Finally got them to work on it after speaking to dept manager. Picked it up. Problem seems fixed, but left their entire mess in the car and didn't clean it up. Dirt and debris everywhere. Told me they would wash it. Didn't. Said wash was broke but was washing cars just fine when I was there. This place is just horrible. Will go out of my way to a different dealer for any further repairs. Manager doesn't seem to care about reviews or complaints. read more

Within a few weeks of moving to Colorado, my car wouldn't start one morning. I had it towed to Groove Ford and they quickly figured out the problem - a rat had gotten into my engine and knocked a belt loose! Luckily they were able to fix the problem quickly and I got my car back the same day. They were apologetic that the cost would not be covered by my warranty, but I was pleasantly surprised with how little they charged for their time and labor. I recently had them do the routine maintenance for my car and was equally pleased. They had my car ready earlier than I expected and had even washed the exterior. By far the best experience I've had at any Ford dealership (and I've been to quite a few around the country). read more

Don't even TRY to get warranty service from this dealership. Talking to the service advisors and their management feels like getting cheated by a sleazy used car salesman. Our vehicle had a bad front axle shaft, and they told us it was NOT covered under the 5 year/60,000 mile powertrain warranty. For those that don't know cars, the front axle shaft goes from the transmission to the wheel hub, and the tires/wheels are attached to the wheel hub. The service advisor said that the axle shaft was not covered, even though the wheel hub (further out!) had already been replaced under warranty, and the vehicle had less than 5 years and 60,000 miles! After placing a call to Ford Customer Service, then speaking with the service advisor's supervisor at the dealership, they FINALLY agreed to replace the axle shaft under warranty. But it was like pulling teeth to get there. This process should have been: hey, you have a bad axle shaft, it will be replaced under the powertrain warranty, your vehicle should be ready on X date. Avoid. Avoid like the plague. read more

I've done business with Groove for 8 years and bought two trucks. I've had both serviced the entire time but more recently I've been very disappointed. I took it in for service a couple months ago and was told everything is fine. However, I started hearing a grinding noise and my front breaks had nothing left on them. $1,800 in repairs later, I couldn't believe the service people didn't tell me about any of this a couple months ago. These wear and tear items are why I take it to get serviced. Then, after getting it back my seat heater didn't work anymore. I hate complaining about this stuff but I think people should know not to trust their service center for the "multi-point" inspection. I feel I paid a healthy premium for them to keep my truck in good hands. They failed and I'm no longer doing business there. read more

This was quite possibly the easiest, quickest, best car buying experience I have ever done. Hannah Suh was able to work out all details through text. When I went to pick up my new truck, I was in and out in less than an hour. Thanks so much for a great buying experience. Highly recommend. read more

Pleasantly surprised with the high level of customer service in the parts department in resolving a misunderstanding. I will continue to purchase parts from Groove Ford in the future. read more

Quic lane is about the most inefficient operations I've ever seen. Employees are walking on each other doing one thing at a time, instead of as a production line as designed. Needs serious leadership and training. read more

I have had no good experiences with this dealership. I leased a car and when I went to buy it I was unable to reach a sales guy and we played phone tag for nearly a month. Shawn NEVER answers his phone. So I finally get in to purchase the vehicle and get persuaded into getting the maintenance package and extended parts warranty. And when that nonsense is all done they tell me I could've purchased the vehicle at O'meara ford which is by where I now live. It's been two months and I'm trying to get my oil changed at O'meara ford and they say there is no record of my maintenance plan. And guess what? I can't get anyone to answer the phone at Groove ford. Never ever ever will I go to or recommend Groove ford. Regretting giving them my business big time! UPDATE Groove Ford customer service reached out to me and fixed the title issue and maintenance package problem. I go there now for my oil changes and have had good experiences at the Quick Lane. Great customer service in Quick Lane and reasonable time, about an hour wait. read more

Ordered a vehicle from them and it's landed and now they're charging 15k over. Please don't waste time with this dealer. Autonation and Phil long will honor the price from order. read more

This place is a rip off. Stay away. Not only did they charge me $74 in labor on an oil change, they couldn't figure out how to thread an oil filter leaving me with a leak. read more

Brought my truck in for a transmission lead frame replacement under extended warranty. It took 6 days because they don't know how to communicate. Transmissions also leaking at the pan due to a bad reassemble job now. Anthony was the service advisor. His service is a joke. This is a work truck and it has already cost me a lot of money being down. Was instructed to drop off on a Saturday and would know something on Tuesday...by wed still hadn't heard anything promised it would be down Thursday...nope...then Friday morning...nope. Finally Friday afternoon it's done. Now it will have to go somewhere to be done correctly. Was looking into buying several new trucks for my business but obviously I'll have to go somewhere else. Thanks for nothing. read more

Terrible service. Zero communication skills. Shady practices. They flat out lied too. I do not know how they are in business still.

I will never step foot in this place again. I purchased my vehicle here and when I took in for service never received a call back. I had a 7:30 appt and called Eli at 10:00 and left a message. I left a total of 3 messages between 10 and 1:00 without a call back. Left a message with the service manager at 1:00 and never received a call back. At 3:00 called the main line. went through their phone loop 7 times for a total of 20 minutes. Finally got through and left a message with the general manager. Did not get a call back. finally someone called me at 5:00 to tell me my vehicle would be done afternoon the next day. This was just an o2 sensor that needed replaced. This is an hour and a half of labor for this fix. When asked why I never got a call back they said they were too busy. read more

I believe often the car buying process can be quite the daunting task and feared now by the typical consumer. When I first inquired about the GT350R in the inventory at Groove Ford, I was contacted the very next morning as I sent the inquiry the night before after normal working hours. To my pleasure it was Keith Whitaker who reached out to me, not an automated email not something generic but a genuine human to human email with information on the vehicle. He and I discussed the terms of the agreement and set up a deal, now living in Arizona and driving to Colorado could have set myself up for quite the deception from a salesman lacking integrity. I'm sure in their mind once I drove the 12 hours they could have pulled the floor from under me and tried to take advantage of the fact I was 1000 miles from home and at the point of no return. However, this was not the case by any means, Keith kept true to his word and our agreement stood. I arrived at 12pm and was out of the dealership by 5pm because of delay in finances with the previous customer. If that weren't the case I would have been out of there probably 2 hours earlier but their customer service was spot on and I can understand why they take the extra time with each sale. I am very happy to work with Keith, he has continued to be in contact with me over the last weeks to make sure I have truly enjoyed my purchase and that is customer service at its finest. There are plenty good salesmen out there, knowing this as I run a sales team in Arizona and always look to hire personalities like Keith's. If I were his Sales Manager or GM I would personally like to let him know the appreciation in his energy and effort as he will build a continued customer base for the Groove brand. Thank you Groove and Keith for all the help, I will keep you in mind if something new intrigues me going forward! read more

Groove Ford - Car Dealers Near Me - Centennial, Colorado

I took my F-250 in on a Wednesday for an electrical issue. Despite the information I provided explaining the situation, the service people concluded that it was simply a battery problem. They did an initial test and charge and stated that it was fixed. I insisted on a more in-depth test, which the battery failed. They replaced the battery (only 2 years old) and claimed again that the problem was remedied. If only! During the entire time they had the truck, the service advisor never contacted me. I had to regularly check on status. Finally on Friday afternoon they claimed the truck was ready. I requested a shuttle, which never came so I was stranded on a Friday afternoon. Collected the truck on Saturday, drove home and discovered that the problem had not been fixed. Back in on Monday this week and spoke to the Service Manager who promised me a call Monday afternoon with repair plan. Of course, no call. And certainly no apologies. Save yourself some time, headaches and money: GO ELSEWHERE. This outfit is just not reliable and couldn't care less about customer service. read more

Recently purchased a new special edition Raptor from Groove. It was a very pleasant experience. My my salesman Conner was very knowledgeable and easy to Deal with. Brian the sales Manger was also Great. Will definitely be using them again if I purchase another Ford. read more