From the Second I had a Voicemail from Lazarus I knew my car buying experience was going to be nothing but welcoming. Most time you go into a dealership and almost feel intimidated by the "White Collar" salesman but not here. The whole entire staff is humble and kind. Allison who is part of Service has been very communicative with work I'm having done on my Jeep. And my tech Erik went above and beyond with getting me taken care of. Between Lazarus getting me the deal on my Jeep. And how quickly Allison and Erik got my car in and me in a rental is almost unbelievable! If you had a bad experience here previously I would give them a second chance! Whole entire new team in this store eager to build connections and sales! read more

Was visiting Colorado from California and the day before I was going to drive back,my truck started giving me multiple trouble codes..Had to be on road by the next day,went to service dept at Groove Ford and told service writer Patrick my situation as I had to get back to California..He was able to get my truck in and repaired same morning so I could get on the road back to California.He saved me tons of time and money would highly recommend them read more

Awful!!! You had to call them repeatedly to get the spare keys. The Sales guy treated you like they're high and mighty.. Maybe because I'm Asian? I bought a Bronco, brand new, and it cracked at my first car wash, and they didn't even want to take a look at it. I will NEVER buy a car at this dealership ever again. read more

Any other reviews on this place that is over one star is a clear mistake. I initially needed to get a part replaced by the dealership for my Ford vehicle. In the beginning they were booked out in advance. I had to schedule my appointment for three weeks. This was a little nerve-racking because I was told my vehicle needed urgent repairs. I dropped off my vehicle and they said they would likely get to it sometime that day. For that first week I receive notifications saying that they still have not gotten to my vehicle. I messaged the workers and asked the reason for the delay and when I could expect my vehicle. I was told that the reason for the delay was that there was 800 cars on the lot and they have five people working on the cars. When my vehicle was finally looked at they said they saw multiple problems other than the initial issue that I had told them about. As per Ford's usual explanation, they showed videos of each part. Unfortunately three of these videos were completely black. You could hear muffling talking sounds in the background of each video but nothing clear enough to understand. This was now two weeks without a vehicle. Wanting my vehicle back, I approved the basic fixes and waited. When I finally was told my car was ready it was almost a month without a vehicle, and I went to go pick it up. The bill was over $3000, and I waited for them to pull my vehicle up. The gentleman that was waiting with me and looked concerned. I asked if he had a vehicle here as well. He said that they had lost his vehicle. At first I thought that he was joking and just meant that they were taking a long time. Then one of the dealership workers walked up and told the gentleman that they found his car, but there was a car that died in front of it so they were trying to " dig it out." The man was visually frustrated but waited. My own car was brought up and I was given my keys to drive away. I got in my car and noticed a rattling sound. After spending $3000 on fixing the car I brought it back, and asked why the car was making the sound. I was told that it was just settling in and the car was getting used to my driving style. Now a few months later my car was leaking out oil and smelling gas when I drove. I took it to a local car mechanic that I trusted with this issue. He looked at the car and asked if I had taken it in somewhere. I told him I had and told him about the dealership. He said that many of the bolts and screws were put in loosely. One was so loose that it had fallen out, and oil had been spilling out everywhere. I felt very frustrated that the issues I heard were dismissed, and even patronized by the mechanic. Please please please please do not go to this place. You don't deserve it. read more

Decent buying process, salesman was responsive over phone and email, decent in person. WARNING: They tried to charge me for the $599 documentation fee twice, despite saying on the website that it was already included in price. Pay attention to that. Car itself was as described. Had an extremely funky smell that still lingers. Car was somewhat clean, but can definitely tell whoever detailed it did a very half assed job on the interior. Chip in the windshield that I brought up, and salesman very briefly said he would have to have it looked at, then never brought it up again. Forgot to check fluid levels until after returning home and letting car cool down. Coolant is almost non-existent. About 1/10 of should be there at minimum level. Spare key fob battery was dead so I asked another salesperson if they could get it replaced. He said he would put it on my salesman's desk, even though he was already working with another customer, then proceeded to stand around and chit chat. Salesman did not make me feel excited about purchasing, more like I was inconveniencing him somehow. Overall, price was fair and communication was good. Everything else very sub par. read more

Have a 2017 Ford Escape and woke up to find the ambient temp sensor light came on. Check engine light. Brought it to the Grove Ford service department on Arapahoe to find that Ford designed the sensor with a soy-based lubricant which attracts animals, (google it) and put the wire in a place easily accessible to rabbits and squirrels. I paid for the repair (over $800) and found that 3 days later, the sensor came back on again. I brought it back over to Groove Ford on Arapahoe and they again claimed that animals had eaten the wire. After 3 days!! They just texted me that it's ready for pick up the second time. I texted them back and asked if they had done anything different after the second repair to prevent this problem from happening again and have gotten no response back from their tech. They just want to get paid again. I then called and spoke to a service manager and got the same response; that he doesn't work for Ford. Ford pays all their salaries but there is no accountability. Solution - Like maybe coat the sensor with bad tasting grease, encapsulate the sensor, maybe stop making sensors out of food derivatives; something. These guys cannot think outside the box and I would highly recommend that everyone stay far away from this company. UPDATE -- Groove Ford presented me with an additional bill for over $1,100 for the repair of this temp sensor, which I paid. Car is in the garage and I will be selling it and buying a new one in the morning. $2000 in 6 days for something that should have been fixed right the first time. I will never buy a Ford again. read more

Groove Ford - Car Dealers Near Me - Centennial, Colorado

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I took my car in for a diagnostics and the issue was never resolved, I even clarified with the advisor is fixing what they had found the issue was going to get fixed she said "Yes!" the issues continued to occur when i picked up my car, called them back and told me they needed my car for another 10 days for a diagnostics again I couldn't do that because i need my car for work, i decided to take it somewhere else where they found a bigger issue Groove never found! Just so frustrating because if I took my vehicle in to get fixed why only fixed part of the issues and not the whole thing. Tyler was no help at all he said they fixed "part the issue" but i didn't take it to just get partially fixed i took it to get completely fixed. Allison the advisor also lied to me about my car being 100% fixed after they did what they were gonna do. Just go to other ford dealership where they might be a little more professional and fix the whole issue and not just "part" of it read more

Alec took great care of me. He managed minor delays very well and made sure I was more than satisfied with my visit.

I am completely appalled by the lack of customer service and ability to even listen to a customer who is spending over $100,000 on a brand new truck and services ... got my winch installed by them which they installed wrong so also unsure if any of their techs have enough experience to be doing the jobs needed. Scratched my paint dented the shit out of my radiator and didn't even put the right fittings in... then we brought it back for them to fix it and install the camera they couldn't find that came from the factory they wanted to go on day three with absolutely no communication and probably wouldn't have known what was happening if we didn't call ourselves. we got a hold of our mechanic who was Tom and he has even worse customer service and hung up on us when we were frustrated with the lack of communication. I'm super disappointed and feel like what a waste of talent. They need corporate to rehaul and revamp this place. So much potential but no social skills. We will not be returning unless they can make it right which seems quite impossible at this point. read more

I know Covid is the newest trend for raising prices and lack of supply. True or not it does not excuse lack of communication. If you have an appointment somewhere and they don't have the parts they should call you and not wait for you to drive to the dealer to be told "Sorry we don't have what we need to service our customers" Groove has been awesome in the past and I am sure they do not have Corporate support or better inventory applications and processes, this surprises me coming from the #1 Auto manufacturing company in America Just saying read more

BEWARE OF BUYING USED FORDS. I bought a used 2016 Ford Fusion from groove Toyota. I had loud rattling under the hood not even a year after buying the car. I brought it to cord who then proceeded to ask me if I had wrapped some kind of rodent tape around the wires under the hood. I told them I bought it used and had not done anything under the hood. SO MUCH FOR MULTI-POINT INSPECTION, HUH? The car's engine eventually died in 2019. First and last time I buy a Ford vehicle. read more

if I could do 0 star I would. I have had the worst experiences with their service department over any others I've ever dealt with. I made an appointment for a recall that the agent said would be a three hour wait so I made arrangements to get there at 7:30 AM and stay and then made plans for the afternoon. When I got there, they said it would take all day and I of course just left furious. Had no recourse but to leave the scathing review. read more

Very disappointed with our service at quick laneconsidering we bought our car from Groove and had great service during that process. I highly suggest you check pricing before getting an oil change from here, we were charged nearly double what any other quick lane has ever charged us. Upon asking the service writer about the price her response was basically that she doesn't control the prices. Which I understand but when the price goes up by that much you tend to want an answer as to why. The next day I got a call from the other service writer in which he apologized but then went on to tell me that he called around the other quick lanes and their prices were perfectly in line with them. Now I knew that was an outright lie so I called the 3 separate quick lanes that we usually frequent and all of them told me their normal price was $39 up to 6 quarts. And my car has 4.5 quarts. One of them even said they were running a special which made the oil change $19.99. And that just leaves a bad taste in my mouth considering Groove ford quick lane charged me nearly $80 for the same service. I do not reccomend. read more

I have been a long time Groove Ford Customer. I bought my F150 Lariat at Groove Ford 9 years ago and have religiously brought my truck in for needed services when required. I have also always taken their service departments recommendations on services like new brake pads or flushing different fluids etc. Most recently I brought my truck in for its required service. Based on my miles other services were recommended so I gave the OK for those to be done. As the truck was looked at there were some seals that were leaking, brake pads and rotors, spark plugs, oil pan reseal and fluids that were recommended. I went ahead an OK'd the service. At this point in time I am not looking at getting a new truck so I decided to go ahead and just get the work done now. At the time though I kind of felt like my truck was being used though as a test vehicle for the young technicians to work on to practice. Because of parts shortages which I am aware of and understand I did not get my truck back for about 3 weeks or I should say I got it partially done and then got it back so I could use it for a little bit and then brought it back in again to get the rest done. When I finally got it back completed within a day I could see that there was still significant leaking on my driveway from oil. I spoke to the service tech who helped me before about it who said I should bring it back in so they could clean it up and make sure that it was leaking from oil on the engine from the service that was just done. I brought it in a few days later and he and the technicians at the Quick Lane took a look at it. I watched as several technicians looked at the truck and consulted and finally one of the girls working at the front came over and basically told me they thought it might be coming from the Turbo but weren't sure as they were getting into a part of the truck that is above their grade and I should make an appointment with the service department and have them look at it. Wow. So I am basically being told that the Quick Lane did everything they could do or know how to do and now I show go talk to the real mechanics and have them see what is really wrong. I understand that the service department makes money on their customers that come in based on the additional services they have them do and I am ok with that as long as for the most part they are honest and know what they are doing and have my best interest in mind. But I really feel like I have been used in this case, paid a significant amount and then been passed around after the job is done. I am in the market for an F350 to tow my fifth wheel but I think after this experience I will look at a Chevy Silverado 3500HD. Don't go to these guys. read more

Went in for an oil change, was a new customer just passing through the area. The entire process was quick and simple! Mel handled all my car's matters in the most efficient manner! Definitely recommend. read more

My husband and I had the best experience with Samantha she goes by Sam. She is super nice, friendly, knowledgeable and HONEST!!! We usually hate going to buy or trade our vehicles but she made this super easy and not stressful. Sam came to our house so we could sign the paperwork Which made it so easy and quick I definitely recommend Sam to my friends and family members! 5 stars read more

Groove Ford service I had a check engine light come on in my truck. I had the code read and it was misfire on my #4 cylinder. I dropped my truck off at Groove Ford on 10/21/2022. I received the text at check-in and this was the way I was to contact my service advisor. After multiple texts and no response I called. I actually talked to the service advisor twice with a promise to call back within the hour. That did not happen. Finally on day 7 I called and was told again he would call me. instead I received a text with about $6000.00 in repairs. The funny thing was that out of 6 major repairs 5 had already been completed. I had an invoice for those repairs and there was no evidence of oil leaking from my truck. i finally picked up my truck and I will take it back to the shop that did the repairs. The shop that did the repairs asked for the truck back ASAP to see what was going on. I will never take anything back to Groove or buy anything from them. I have 2 friends that have vehicles currently at Groove and they have been ghosted with no response from anyone. Chapel Hills Ford in the springs may be a drive but the service dept is top notch. read more

Groove Ford are taking advantage of people with adms. Emailed to see about getting on the list to order a bronco raptor and was immediately told management will only do it if you pay them 15,000$ over msrp. The associate was very helpful, responsive and apologetic for this. They do not charge a higher than msrp price on some vehicles, but any dealership that charges more than a nominal 300-600$ handling fee is crooked and you wouldnt be able to trust them for maintenance or future dealings after the fact. Even that handling fee is crooked but at least it was understandable in times when dealers were bleeding out. 15,000$ over msrp will be reported to Ford and the better business bureau. read more

I will not get my car serviced here again or get another Ford. Customer service sucks. They had my car for little more than two months and my car was in for transmission issues (car under 57,000 miles). Furthermore, I had to pay for repairs on top of third party car rental while my car was in the shop. Ridiculous. read more

This service department is terrible! I understand you need to make an appointment but had an unexpected death in the family. I spoke with a gentleman the day before leaving and asked if they had available time, his response was no, but if you can bring it between 7 am-9 am I can get it done. The following day I was at the service department at 6:45 am and wanted for them to open. I then explained to the guy I can pick it up later this afternoon to respect them for fitting me into there schedule. The employee said that it should be done by then. I showed up at 4:00 pm and was asked by the same guy to wait another 2 hours. I guess I had time to write a review! All said and done, don't tell me you will have it down when I gave you more than enough time, and you still ask me to wait longer! Thanks, Groove Service, for wasting my time. read more

Firstly, they repaired my truck and it seems to be running well. No issue there. Secondly, the communication is abysmal. I called repeatedly, left messages and texted my service rep with hardly any responses. I was never nasty with them, and I'm not angry, but there needs to be some effort to let the customer know what the status is on repairs. I requested new tires and they couldn't get approval for those tires (it's a company vehicle) and they did not mention a word of that to me, until I asked them about it. That was 2 months after I initially dropped the truck off. If it takes 3 months that's fine, just let me know that things are moving slow, that's all. read more

Very bad service. Layers and not professional car sales. I bought truck 60000$ but they make you feel like you buying tomato in a market. read more

We bought a very nice ($100k) Bronco from them. Apparently they lost all the paperwork. The DMV has no record of the sale. They never past on our insurance company so our credit union charged us $11,000 for not having insurance. And of course, when we call and try to resolve it no one really knows anything or gives a f*ck. Will never ever do business with this group of amateurs again - my advice is stay far far away from them. read more

Have been here a number of times over the years for oil changes. It's my least favorite place to go to get my oil changed but its also is the closest. I used to get tire rotation, oil change and multipoint for $65 roughly. Almost every time they didn't do the tire rotation (I marked the tires). My gf went in today and learned the same thing however this time they wanted to charge $90 for oil change and rotation. Never going there again. On the plus side I've bought parts there I couldn't find elsewhere. They appear to have a good selection of new and used cars. MY friend had some warranty work done and they wEre very accommodating. read more

I literally just drove to Groove's Quick Lane center panicked thinking I hit a curb and messed up my alignment. Chase got my truck in so quickly and Nick was super helpful with getting my alignment checked and air in my tires - luckily nothing was wrong, but I was SO impressed with how quick and helpful they were. Highly recommend from this experience! read more

Groove Ford - Groove Ford Quick Lane - Car Dealers Near Me - Centennial, Colorado

Arcadious was extremely helpful and transparent throughout the entire car buying process. He has high moral fiber, feel free to ask for him when you pop in to Groove Ford. Family man who will take care of you. read more

Useless. Worst customer service I've experienced in a long while. Do not deal with Hunter or Lane. Update: I've now purchased a car elsewhere with the opposite experience. Check my other reviews if you want to see where. There are a couple of people who I enjoyed talking to, Hannah in particular, so thank you Hannah, you nearly saved the sale. To Lane and Hunter, consider new careers. You cost your boss over $40k because you were unable to do the bare minimum of a basic sales and customer service job. Final word: y'all lying about the car being sold after I said I was no longer interested due to poor customer service... well, that speaks for itself. Good luck. read more

Good service and helpful staff! This is a really good place to take your car for service under warranty. The mechanics are more knowledgeable than those are other dealerships and the advisors are excellent. read more

I have taken my vehicle to Groove Ford on three separate occasions to fix one issue and the issue has never been fixed on another issue Ford did a recall repair but I did it incorrectly and now my driver door won't unlock when I'm trying to open it. Groove will not look at my vehicle because they don't like a review I left them. I have effectively been black balled by Groove Ford because they don't like my very accurate and fair review with regards to their inability to fix my vehicles issues. I now I'm left having to call Ford customer care in order to straighten this issue out. Be very wary of Groove Service. They frequently fail to fix things correctly and in this case will not even take my vehicle in after they failed to fix an issue. My vehicle is still under warranty. What good is a warranty if a company will not stand behind it. read more

Dishonest, uncaring, and unprofessional service. I moved into he area and was hoping to make Groove Ford my dealership of choice for purchases and service. I have a 2020 F-350 as well as a 2018 Raptor. I dropped my F350 for a scheduled appointment to get an oil change as well as a recall. The service tech and I discussed how the recall was substantial and would take. about a week. A week went by and no word, so I just checked in. I was told that I was next in line and they hope to have it done the following week. End of that week, no word so I checked back in and was told they are working on it but another week was needed. OK, no problem. Called the following Thursday and was told they hope to have it done that day but at the end of the day no update. I happened to be in the area the following day so I just stopped by thinking it may be done. I was informed that not only was the vehicle not done, it was not even started. It was sitting out back still waiting to be brought in. Strike 1. Frustrated but trying to be understanding, I asked for a reschedule and I would just take my truck that day. I simply asked when they could do the recall and be more sure of the time as I could still drive the truck with no issues. Months went by with no response to my emails asking for the reschedule. Strike 2. The worst was when in December 2021 I called and asked to speak to the manager of the service department. He called me back and I explained the situation and the issues I previously had and he was completely uncaring and non-empathetic. He said that they have been busy and they are not even accepting appointments on my truck. He said I could drop it off and they would get to it when they could. For clarification I asked if he expected me to drop my vehicle off and they may not be able to get to it for months. He confirmed. That was an obvious strike 3. He did not care at all that I had been waiting for months already and had been lied to by his advisors. As the service manager, I would assume he would want to try to empathize and show care to the customer but he was clearly not concerned at all. Considering that I am also a manager of a service department for a living it was interesting to see such a blatant example of how not to do the job. Since this experience I decided to find another dealership and have taken my business to Phil Long Ford. I have been very impressed at their level of care and professionalism. They provided me with a clear dat and expectations and even gave me a loaner F-150 (something Groove told me was out of the question). The guys at Groove could take a lesson from the Phil Long group. read more

Is there a zero star option? Took a Ford F-150 in to diagnose an intermittent electrical indicator light, an issue with the defroster, and a slow oil leak. Estimate I got was well over $10k. Seemingly every single component needed to be replaced to fix the oil leak, the first item for the electrical issue was to replace the alternator, which I guess they didn't notice was replaced three weeks ago. They initially told me they needed one to two weeks to test the electrical system but I guess if you are just going to replace everything and not actually diagnose anything you can get an estimate in two days. When I called and voiced my concerns they could not have cared less. What a rip-off attempt that wasted two days. I own two Ford's - NEVER AGAIN! Update: Came to pick up truck now told they don't know if it's been re-assembled and they can't find the Tech (Dan) to ask him. The service advisor has been off the charts rude the entire time. I have been waiting an hour for them to complete the ticket in the system. This place stinks!!! read more

Well went back to Groove today for a simple quick lane oil change. They said there were a couple of cars ahead and it would be about 2 hours. This seemed a bit long but we had brought our dogs and planned to take them for a walk after about 90 min we came back and the car was still where I had parked it. We went inside and just relaxed. After 2 hours I went to see if the car was done, the service advisor saw me and said we had issues with a couple of cars that were ahead of you it is probably going to be another hour. Now she knew long before I walked up to her that it was going to be much longer than they quoted, but they never called me. To me she should have apologized for not letting me know earlier and offered me a discount on the oil change or something. I am not going to bother going back here again. They just do not seem interested in happy customers. I tried to by my latest car here but could not get a reply from the salesperson so I went to a different Ford dealer. read more

First time I called to schedule an oil change. Told that wasn't needed, just stop by "quick lube" area. I even asked what was a slow time. Told usually after lunch/2pm. Guess what? When I showed up I was told it would be a MINIMUM of 4 hours!?!? So I went elsewhere. This time I tried again, along with a small recall notice I received from Ford Motor Corp. I sat on phone for over 30 minute each time I tried to call to schedule an appointment. When I finally got ahold of someone it would be three weeks. Plus they would need the car for a few days. OK, the recall is time consuming to fix. Not their issue and I understand that part, but when work schedule changed and I needed to reschedule, guess what... I couldn't get ahold of anyone. So I give up. I'd rather have my car brake and someone else fix it than deal with this dealership's incompetence (and what appears to be understaffing and too much work to handle). So honestly I'm afraid they would rush the job anyway. This has happened at other dealerships before. Brilliant that Ford closed "extra" dealerships a few years back. Now the customer can't even get a word in. I try to be proactive, but this place just drives you (literally) elsewhere. read more

This place has the worst customer service I've ever seen. Took my Escape in for a recall about a month ago, came to pick it up later that day and they misplaced my key?? Not sure how a CAR DEALERSHIP even does that. Took them 20 minutes to find it and send me on my way. Fast forward a couple weeks, and my car is still having issues. Called them back and asked which recall they had fixed (apparently I had a couple outstanding still). The associate had the worst attitude, snapped at me, and was not helpful. He told me to bring my car back in, I asked if it was a recall appointment or a service appointment, to which he VERY rudely responded: "Like I said, the car needs to be inspected. Just bring it in." I'd do ANYTHING to take my car to ANY other dealership than this one without having to drive 45+ mins. These guys are awful, have the worst attitudes, and don't fix things the first time. Wouldn't recommend them to anyone. read more

HORRIBLE COMMUNICATION and SERVICE! I dropped off my vehicle using the overnight delivery and the next morning, service representative Chris texted the wrong # acknowledging they received. Groove Ford was supposed to do 2 factory recalls and asked that they diagnosis a few other items and I received a 3 second, yes 3 second video from them with NO explanation of what I was seeing in the video. I later found out the video was for a broken air intake tube fitting which HAD TO HAVE BEEN BROKEN BY GROOVE FORD because it was not this way when I checked it in! This is not the 1st time Groove Ford broke pieces on my vehicle, previously they broke the passenger side glove box clip when they replaced the cabin filter. They would not take responsibility for the broken intake tube and wanted to charge me $222.06 to repair/replace. Additionally, they only corrected 1 of the 2 recalls, when I took it back to have the other recall completed they told me that it wasn't available until August. I mean seriously, why wasn't I told that before when I had it in? read more

A joke. A pure joke. Brought my truck here for an inspection after I purchased it used. I noticed an issue with downshifting transmission which was a recall issue. I looked up my vin and found that it had not been done. When I told the tech, he said they would have to keep it for 2 days to figure it out and not give me a loaner. Finally convinced him to look up vin and see that the recall was needed. That and the inspection were said to take 1-2 hours. 2.5 hours I walk out to see my truck just sitting there... no one had alerted me. They signed me out, when I asked what the inspection found, he revealed they hadn't even done it. I was told it would be rt up. After another 30 min of it sitting there I just got my keys and decided to take my business elsewhere. Avoid at all costs read more

This place sucks for the service center ! No communication, terrible customer service, lack of drive, excuse after excuse after excuse. Had an appointment that we made over a month ago for this past Saturday and they STILL have yet to even take a look at the car... what's the point of an appointment? Of course they give a run around about "oh poor us we are understaffed because of covid... blah blah blah..." I'm sick of this covid excuse....! There should be no excuses for not taking a look at a car when we've had an appointment and it's been three days! Some service guy named Tom has poor communication. Texted at 345 saying they couldn't diagnose it, responded back within 2 minutes. No response. Come to find out it's because they were closing up shop at 4. No mention in the text mentioning they close and will need it for longer or to come pick up or anything along those lines. So being unsure of what to do next and not having a response, We called to see the status of the car after they didn't communicate that it was ready. The person who answered was extremely rude. Saying "well it is Saturday you know..?" What does that have to do with anything? Then he proceeded to come in and talk with Allison. When we arrive we find out that Allison left for the day. So again, NO COMMUNICATION! the sales team called Allison and she had no idea who we were or why we were there. We were then told by sales to contact Jason Bade but come to find out he's been out yesterday and today again. We talked to Allison yesterday and she promised that the car would be looked at and guess! what we find out the next day that they again have yet to even look at it !!!! Jason Bade is supposed to be the service director and let's just say based off what has happened and your employees and time management is very poorly ran and you and your team should be ashamed. But don't worry! If you talk to sales they have no problem pitching to you that they will happily trade in your car for a brand new one. What poor taste... read more

I visited groove to find a car for my GF. Her past experience made her a little uncomfortable. Luckily for us as consumers, the internet allowed us to find dealerships offering the best prices. We arrived at the store and were politely greeted by one sales person (not 7) It was a flawless process. Went in, drove the car and were done. No games, no pressure, just a quality experience. I recommend groove to anyone. Give them a shot. read more

After recently buying a Ford card, it was due for an oil change so I decided to pick the closest Ford to my house which had a "Quick Lane". The gentlemen who checked me in was very nice. When I went to pick up my car, they charged me $110 for an oil change/tire rotation. Never in owning a car have I paid this amount at ANY dealer. I reached out to the Quick Lane Manager via e-mail with my concern that I was charged a total of $110 and of that, $73.15 for labor on an oil change (see second photo). After not hearing back from anyone in two weeks, I reached out to the Service Manager and didn't hear back from anyone until almost 2.5 weeks and two emails later. The Quick Lane Manager called and said that the invoice I was given was incorrect and that he would e-mail me a new one. He was not apologetic, was short, rude and told me that Quick Lane had the most competitive pricing around! Ha! So after not receiving an e-mail with the updated invoice, I had to e-mail the Quick Lane Manager AGAIN a day later and ask for an updated invoice. He sent me a second invoice (see first image) one in which labor for the oil change is still more expensive than the parts (never ever seen this on an oil change and even went back and referenced old receipts from taking my previous car - a Jeep to the Jeep Dealer) and it also shows a different tech than the one my first invoice showed...a little sketchy. I've also never had a dealer charge me for a tire rotation as I know I can get that done free at a Discount Tire (or many other tire places for that matter) but every dealer I've taken my car to has done that free of charge. My boyfriend goes to the O'Meara Ford for his oil changes and he sent me multiple receipts for the same services in which he never paid over $60-70 for an oil change/tire rotation (pretty standard). In addition, I didn't get a "Vehicle Report" card that shows that the tech checked all the different items that they say they did on the invoice and show the levels of where everything is at. I mentioned this in my e-mail to the Manager and he completely ignored it. Not really sure what was even performed at this $110 service I paid for...but with the crappy customer service and sketchy information I received, I will NOT be going back. Also highly advise anyone not go there unless they want to get screwed on paying for an oil change and not receive any help when you reach out to Management with concerns! read more

Groove Ford - Car Dealers Near Me - Centennial, Colorado

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Zero communication at this dealership. Be prepared to sit for hours for something you had an appointment for. Apparently their time is more important than their customers. read more