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Groomingtails Pet Salon

3.3 (60 reviews)

Services - Groomingtails Pet Salon

Bath and groom only

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New to the area so had to choose a new groomer. They were friendly but this was the worst groom my doodle has had, so we won't be back. I keep him short in the summer and his hair was cut very uneven all over. Strips of hair that were missed with the trimmers. His head and face were cut sloppy and sticking up everywhere. Maybe an inexperienced groomer. I called to see if someone could fix it but no answer. Emailed them and never got a response back.

I just picked up my cats from grooming and deshedding service. When I got home to check up on them, one my cats paws are bleeding very badly. Not just on one nail, but on both front paws (photo's attached). I called them to confront the store and they denied of knowing anything... They give excuse because she was climbing out of the tub so that's why the nail is bleeding.... Make that make sense. Look at the photos. They obviously look like the nails are cut too short and that is why they are bleeding. I have bath and cut nails for my cats before so I know what kind of injury is what. And this is not the result of the cat trying to climb out of the metal tub, which they claim. I understand that this one cat can be difficult, and if one nail start bleeding while cutting, they could just stop and let me know that they weren't able to finish completely because she was being difficult, I completely understand. It also looks like they did not de-shed them because when I pet them, so many furs came out. And they had the audacity to charged the full amount and did not let me know anything. I will never be returning here. I do not recommend.

Before grooming

I am uncertain as to which malevolent individual determined that it was permissible to subject my puppy to such horrific grooming and facial cutting. This is her current appearance and the appearance she possessed this morning. Their response was that my dog was "neglected" and that they were required to remove all of her fur. The state in which my dog was returned has left me feeling devastated. I am extremely disappointed in the service and the way it handled! HIGHLY RECOMMEND TO STAY AWAY FROM THIS PLACE if these pictures don't convince you enough!

Stephen V.

Always bring my Mini mutt here for the stench removal. She hates this place, can't imagine why, she adores attention and they appear to really lay it on. Today she smells terrible. Tonight she's welcomed once again in the couch next to me. Tomorrow or very soon I expect she'll root around in the snow and find something that smells like or is actually some dogshit and the cycle will continue. Today's visit is really taking a long time, it's been nearly 2.5 hours. Otherwise I'd be giving the fifth star.

Nan J.

My loved 4-month puppy almost LOST a leg at Groomingtails Pet Salon. If you have plans to groom your pets here, Look at the my uploaded pictures and think twice! I dropped off my healthy puppy for grooming in the morning. Around noon time, I was told she fell from a top kennel after the employee opened the kennel door. The employee didn't catch her in the air and she injured her leg. I took her to the vet immediately. Her leg bone was found broken in the X-Ray. An immediate surgery was the only option to save the leg. She had the surgery at MVS. She was hospitalized for 3 days until released. Now she is on medications 3 times a day and need supervising and helps at all times for at least Three weeks. It's not what I would expect when I sent her to Groomingtails Pet Salon. I spoke to the owner Kerri Jacobson after the incident. She said there was nothing she could do to prevent it happening again in the future. The best they can do is to try to catch the puppy in the air before the puppy fell on the ground. Pet safety is not even a thing in her mind. No matter how great the grooming is, SAFETY should always go first. In additional, Kerri said she didn't have money (reserve) to pay the medical bill for the incident. Now her insurance company is evaluating the claim which can take weeks, months.

Christina C.

Contrary to the one negative review, I can attest that they can handle large dogs. I brought my new rescue dog, Daisuke, here. He came to us very overweight, so he's a 90lb. Belgian Malinois. He loves to roll around outside, so I thought it was good to get professionals to groom him. He smelled amazing afterwards! The house smelled great too when he returned. Kerri was prompt with responding to my inquiries on Yelp and was able to set up an appointment right away. She gave a dollar range when I asked for a quote for a bath, and I ended up paying within the range. The storefront is clean and welcoming.

DO NOT TAKE YOUR DOG TO THIS GROOMER I have never ever complained to a business about anything in my life, and I hate to do it, but something needs to be said to warn others. I'd hate for others to have to go through what I experienced. I feel like I failed my dog by taking him here. They were unprofessional, incredibly unsafe and did a HORRIBLE job grooming him. I think the pictures speak for themselves but to sum everything up: 1. They shaved my dog even though I told them not to because he gets rashes and infection - and you should never ever shave a golden retriever. Any knowledgeable groomer would know this. I only asked for his paws, ears, and sanitary areas cleaned up + a small matte on his rear. I strongly communicated that I wanted his fur left long, as a standard golden retriever is supposed to be. 2. My dog had physical wounds all over his body when I picked him up. My vet was horrified! He needed a complete check up, medicine for his wounds to heal, and a cone to keep him from licking his wounds which was an additional cost due to their carelessness. 3. His fur was completely uneven with chunks out of it all over. 4. They had my dog for 8 hours total, 3 hours longer than they initially said. 5. The person that groomed my dog is a friend of the owner and does not presumably work there. She was acting incredibly odd and frazzled - while explaining her behavior she said "Sorry, I'm from Florida" ...?!?! 6. My dog was brought outside for pickup without a collar or leash. They came out their hands wrapped around his neck - and just stood outside the door with him like that on the sidewalk. They then asked what color his collar was - so I thought they were just covering it as a safety precaution to ask me to verify that it was my dog - but that wasn't the case. They actually didn't remember which collar or leash he had on and had to ask me so that they could go find it inside. I was immediately incredibly anxious and fearful for my dogs safety since he was OUTSIDE ON A BUSY ROAD WITH NO COLLAR OR LEASH. I didn't even have time to look at his atrocious grooming as I just wanted to grab him and get him into the car so he was safe. The groomer left me there by myself to do this while they went inside to find his leash and collar. I told them he had a red collar and black leash. She came out with a lime green leash and asked if that was it... 7. My normally very calm & happy dog was incredibly distressed and crying when I picked him up. 8. They charged me almost double what they quoted me. 9. When we got home, he immediately ran to poop & pee and drank 2 bowls of water. He also wouldn't stop crying and needing comfort. It was pretty clear that he did not have essential needs during that 8 hours. 10. Owner was defensive, didn't take responsibility, shifted the blame onto me, lacked compassion, did not follow-up as she had said she would, and couldn't seem to keep her story straight. When I called I was calm and said I really hate to be this person but I'm very concerned and have to say something. I explained all my concerns to the owner - about safety, the groomer, the actual grooming itself, etc. The owner clearly gets impatient with me, cuts me off, and defends the groomer (said she has 20 years experience) but then later said she was an intern (while the groomer herself said she was just a friend of the owners ) The lack of compassion, the defensiveness, and unwillingness to take responsibility is unacceptable as is putting my dogs safety on the line - and not to mention the horrendous grooming. Please do not put yourself or your fur baby through the trauma of sending your dog here. They clearly do not care about their customers or the animals. After reading other low reviews lately, I can see I'm not the only one who has experienced this. The owners response often lacks compassion and shifts the blame. There are so many red flags but unfortunately I didn't see them as they have cleverly buried them with so many other positive reviews. Don't be fooled. DO NOT bring your pet here‼

Injuries

If you are a pet owner that really care about your pet, please see this review, sincerely: The owner of this shop and the staff members are completely ridiculous and irresponsible. I had my cat groom at this place. When I went pick her up and came back home, I was shocked to see that her paws were bleeding badly. After I checked carefully, two of my cat's nails were cut completely that I could see blood bleeding from her flesh. One of her paw was injured too. Her paw's flesh was completely exposed from the skin. I had to take her to the emergency room to make her stop bleeding and prevent serious inflection. The next day I tried to contact the shop owner and asking for full refund, after I told them the situation, they hang up on me and blocked my phone number. I went to the shop trying to find justice for my cat. However, when I finally met the shop owner in person, she had a very bad attitude and denied everything that the groomer did and saying that they are not responsible for anything that happened to my cat, although I had all the documentation from my vet! Not even a simple apology! I just can't believe that a so called '20 years experienced groomer' would ever do such things. You, Kerri, can discriminate me cause I am a foreigner, but you can't discriminate others and eventually other pet owners will find out how irresponsible and unskilled this place is. Please, if you are a pet owner that truly loves your pet, do not go to this place!

This is BEFORE she groomed him, but she has maintained his regal presentation quite well.
Victor R.

The owner Kerri (and my cats groomer) is an extremely hard worker that does an incredible job. If there's anyone out there who has a long haired cat, i could not recommend somebody more. People like this make me hesitate to move because i'm worried I'll never be able to find someone as good as her somewhere else. Ive tried several other places in madison including some at home including at home services and they are all figurative garbage for long haired cats.

Razor burn.

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1 year ago

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1 year ago

The ladies at Grooming Tails are so good with my little dogs. They always come out looking and smelling great!

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1 year ago

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1 year ago

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1 year ago

Loved it...till I showed up for appointment last week to find closed without any notice.

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1 year ago

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2 years ago

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Kerri J.

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3 years ago

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2 years ago

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5 years ago

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3 years ago

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3 years ago

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5 years ago

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9 years ago

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3 years ago

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5 years ago

Always does great work on my bernedoodle! Great prices and it's my favorite groomer in the area!

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5 years ago

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7 years ago

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3 years ago

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6 years ago

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7 years ago

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7 years ago

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9 years ago

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4 years ago

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7 years ago

My scotty is difficult, to put it mildly. Everyone was kind and understanding. He came out looking great and we both were very happy.

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6 years ago

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3 years ago

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8 years ago

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7 years ago

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4 years ago

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11 years ago

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7 years ago

Love them ! We've been going to them for about a year now. They do a great job on my miniature schnauzer !

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5 years ago

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7 years ago

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11 years ago

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Groomingtails Pet Salon - groomer - Updated May 2026

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