We've been working with Liz since before she went out on her own. She'd cared for Hanna & Jager our…read moreChinese Shar-pei while they were still with us. Riesling our French Bulldog has never been to another spa and doesn't know how good she has it. An aside, Riesling is trained to use a potty grate system in our home. It sits on the tiled floor in our bathroom. This occasionally causes her confusion when we travel. One day we went to pick her up from the west side location. Riesling had spied an air vent in the floor that looked like a grate. Apparently in need she released a load of molten diarrhea down into their vent. We got an update that it happened but Serenity was otherwise nice about it. How does the saying go? Something something accept the things I cannot change ...

The employees here are so much more than just groomers. They take such great care and support for…read morethe work that they do and they love animals! Every time I come in they ask about my pet and if there are any updates. They listen to what I say about my pups and tell me how they were during the process when I pick up. They are always so careful and treat my dog like their own. I love spoiling my babies and the pet spa is such a little dog treat:) highly recommend to all people who want to treat their doggies

We're been coming here since they opened for nail trims and to purchase items in the store. While…read morethe groomers have changed over the years, they have been consistently well-qualified and professional. My senior dog is very vocal when getting his nails done, and they are always very kind and patient with him, and I know he's in good hands. They also have a fantastic selection of pet items ranging from toys to gear to food and much more. Their manager is always super friendly and helpful.

Jeff was super rude on the phone, kept me on the line for 10 minutes when I wanted to book a…read moregrooming appointment. I waited patiently and kindly and I ended up calling back because I thought they forgot about me, only for him to tell me they went on break... also had an attitude with me when I was being polite and asked why didn't anyone tell me they went on break instead they intentionally put me on hold? Never coming back.

Debbie is ahhhh-mazing! She has a way with cats. We brought our cat, Rosie, there for grooming…read more Debbie put her at ease and did a great job. Now we bring Nora, who has a totally different personality, and Debbie handles her so well. Debbie teaches the cat and the owner how to work with her to get the job done. The world is a better place with Debbie and Dan in it.

More than 5 !!!! Have been getting my dogs bichon/ bichon mixes (plus fosters) for over 20 yrs. I…read morehave been extremely happy with Deb's grooming and attention to detail. She always brings attention to possible concerns for me watch ie redness around penis, ear problems etc. She listens to me about health concerns ie hearing/vision, temperament ie possible biting or skittishness, how short or long to cut. I'm currently on 4 dogs needing grooming. Deb suggested I try bringing in two at a time. She followed up a few sessions later to see how it was working & whether or not I wanted to go back to bringing all 4 at once again. A few yrs ago, I had an emergency foster needing grooming. I took to Petsmart East. Worse grooming experience! I now watch through their window and watch the groomers.Not the most patient groomers-watch how they tug the leash or push down on the dogs. I found Deb based on a co-worker's recommendation after a horrible experience with now defunct groomer at Noah's Ark. The groomer shaved so close on muzzle he had razor burns! Hopefully Deb will have recommendation when she retires (which I hope is not in the near future)!!

I am very disappointed in them. I have been going for a couple of years. Never missed an…read moreappointment. Was happy with the work. However, I was convinced my appt was at 2:30 and no amount of messages or reminders would have changed that. So, of course I missed my appointment, first time, and they charged me. I would have understood if it was maybe my second.

Extremely poor experience with Tabby and Jacks new location in Verona!…read more Took our Samoyed in for a grooming, getting brushed out, nails clipped, and coat cleaned up. They called and said that there was some matting under the belly and in the rear end. Gave them the "go ahead" to trim up those two areas a little more. Two hours later they called and said that he was ready for pickup. Asked us to take care of payment while they go get him and bring him out to us. When he was brought out he had been completely cut off of all his coat, except for the tip of his tail, front of his head, and paws. He was trimmed up to look like a poodle! And the bill was $40 higher then what was quoted because of a "matting fee" added to the bill. The young gal who did the job apparently had absolutely no experience in double coat dogs Would not recommend them to anyone I know.

I had never boarded my beloved dogs before but needed to for a short trip. I looked for the…read moreboarding place with the best ratings, and it seemed like Camp K9 was the obvious choice. I toured, thought it seemed large and well-staffed, and took the risk. I paid for daily photo updates and they sent me really cute pictures every day. My dogs absolutely loved being at Camp K9. I thought when I picked them up they'd be freaking out like when I get home after going to work. They were so happy and chill, I was so relieved. I am glad I trusted Camp K9 with my pups and will be doing so again.

Total lack of response in request for availability and information 2 times (and yes I reviewed…read moretheir website). Don't include emails as a form of communication if you choose to ignore them. Very frustrating. I have gone elsewhere with my business. Because if they treat potential customers like this, I can imagine it only gets worse once you are an actual customer.

They offer exceptional pet sitting services. They are trustworthy, followed our instructions, and…read morecared for our dog like their own. They are my go to for puppy daycare.

I always take my puppy here when I go out of town. They are the most caring and loving group to…read moretake care of my fur baby

Since my review was removed, here is my original review that took place at this facility…read more I am writing to formally register a profound and unequivocal complaint regarding the grooming services provided by Madelyn, which resulted in significant distress and injury to my dog. Prior to the grooming session, I explicitly communicated that my dog suffers from severe anxiety, possesses highly sensitive nails, and reacts poorly to blow dryers. These crucial details were conveyed to ensure a calm and safe experience for him. Madelyn'a immediate response was one of overt rudeness and unprofessionalism, marked by dismissive eye-rolling and a sarcastic retort, "Oh, like I haven't heard that before." This utterly disregarded my legitimate concerns and set an alarming precedent for the subsequent care. Upon collection, my dog was visibly trembling and in an unprecedented state of distress, far beyond his usual initial apprehension. It is important to note that at seven years old, he has undergone numerous grooming sessions throughout his life without ever exhibiting such extreme post-grooming trauma. The full extent of the horror became apparent shortly after. Once I secured him in his car seat and returned home, I discovered a horrifying scene: his entire car seat was saturated with blood. Closer inspection revealed that every single one of his nails had been severely butchered and was bleeding profusely. This was not a minor 'quick' on one nail; it was a comprehensive and shocking mutilation.I immediately contacted the establishment to address this grave matter with Madelyn Sanderson and her response was one of complete denial and appalling indifference. She disavowed any responsibility, callously suggesting the injuries were likely due to my dog moving around too much, stating "it happens," and incredibly, instructing me to "get over it." This complete lack of accountability and empathy is inexcusable. As a direct consequence of her gross negligence, two of my dog's nails subsequently developed severe infections, necessitating veterinary intervention and causing him immense pain and discomfort. It is unequivocally clear that Madelyn possesses neither the necessary temperament nor the professional competence to work with animals, particularly those with specific sensitivities or anxiety. Her inability to interact with stressed animals, coupled with her dismissive attitude and demonstrable negligence, renders her entirely unsuitable for such a role. Given the severity of this incident I have formally reported this matter to the Board of Health, my local Attorney General, office, and the Better Business Bureau. I firmly believe that if such egregious treatment has occurred with my dog, it is highly probable that other animals under her care are also at risk. This level of neglect and unprofessionalism is utterly unacceptable and must be addressed with the utmost seriousness.

It's good but I could never get an appointment. A great experience when you can get your pooch in…read morefor a wash and groom but last time I tried to set up an appointment it was like a 2 month wait, which kind of defeats the purpose. So that's why 1 star is removed, we haven't tried for a long time to get in here so maybe things have changed but we ended up having to go to Earthwise Pet Supply in East Madison until we moved to Janesville and are now looking for new groomers down there since traveling to Madison for dog grooming appointments is a lot of travel time.

Sue and her staff are just wonderful. Not only do they do a great grooming job, but they treat our…read moredogs like their own! We adopted our 8th rescue dog last year-we always have 2-and every dog loves going there. When we go in the building they run for her door!!

Sue is just the best! Can't say enough about all the attention she gives to your dogsread more

Just okay. Price was too high for what was received in my opinion. Don't recommend this business.read more

I needed to find a new groomer for my six-month old puppy who was in desperate need of her first…read morehaircut. River Paws is close to my home and I liked the messaging on their web site., so I decided to give them a try. I could not be happier! Koko's new look is adorable! Everyone was friendly, attentive, and professional. She was well cared for throughout and even got to play with some of the other dogs. I'll be back and could not recommend River Paws more!