The groomers do a good job and they offer a lot of pet pampering services, like a facial or…read moremassage. The front of the store staff are a little inconsistent with product knowledge and customer service, some days are good, some aren't great. It can be a challenge getting someone to answer their phone but overall, it's a nice, clean store with lots of options.

I am very disappointed in them. I have been going for a couple of years. Never missed an…read moreappointment. Was happy with the work. However, I was convinced my appt was at 2:30 and no amount of messages or reminders would have changed that. So, of course I missed my appointment, first time, and they charged me. I would have understood if it was maybe my second.

Reviewing this for when I went in as an event organizer to get a donation:…read more They are incredibly accommodating to non-profits. I run a group who did a raffle and they donated a very generous basket that was a HIT. The employees were kind and I enjoyed chatting with them while I browsed. I ended up buying a salmon treat for my dog. The variety of their store was awesome. Similar to others in the area, but loved to find my dog's favorites. We got a salmon skin roll which she devoured in a minute tops. Apart from this, I've heard great things about their grooming. My best friend uses them for grooming and her poms love it. A great little shop and close to home. You can't beat it!

It is ridiculous that I can not sit with my dog while he gets his hair cut at this place anymore…read more I've sat through my dogs haircuts many times at this company and now the owner is trying to say that it is a liability. To sit and watch my dog is a liability? My dog is a support animal and is with me pretty much 24/7. Why would I dump my dog off at this overpriced dirty place and leave him? I thought that this place cared about animals? What a shame!

This is long overdue. My wife and I had a terrible experience at a different boarding facility for…read moreour dog, so I was hesitant when she wanted to bring our dog here while we were on our week-long honeymoon. To say that this place exceeded our expectations is downplaying it. They truly treated our dog like a queen (and she got used to it). The welcoming process went smoothly. Since she was switching rooms the last couple nights of her stay, they showed us where she would be sleeping. We told them about her arthritis and they provided her with not one, but two plush beds to sleep on and a rug in her kennel so she wouldn't slip and fall trying to get her balance. We got a chance to see her in the webcam while we were in Hawaii and my wife was so happy to see how our dog was being treated and making friends. When we picked her up and took her home, you can tell she had an amazing stay. She was very energetic so my wife played with her for a while in the backyard. She even had a glowing report card. I can't express how much we appreciate this place and how they treated our girl.

The first time I took Skipper to Ruffin' It it was like dropping off a shy scared kid at…read moreKindergarten. He did not want to leave my side. The second time he went he tried to jump out the car window as soon as we entered the driveway. Luckily he was tethered. Skip loves to see all his pals and I love seeing the pictures of him having fun. The staff always great Skip like he is their favorite dog but I have a feeling that every dog is also a favorite.

My favorite place to bring my pup!…read more I have a doodle and other groomers have never been open to suggestions on what I would like the cut to look like. Joan is great, she does exactly what I ask for and she's so kind too. My dog also tends to get overwhelmed in the presence of lots of other dogs so going here I great. She doesn't have kennels full of dogs waiting so it's quiet and relaxing for my pup.

Joan is the best! Lola has been getting regular nail trims at TT Grooming for years, and Joan went…read moreabove and beyond to help her overcome her extreme anxiety at the groomer, for which we are both so grateful! I can't say enough good things about Joan and TT Grooming - the rates are the best I've found in Madison, she obviously loves dogs and works hard to help them feel safe and comfortable, and she does a great job with every groom. I highly recommend TT Grooming!

We have 2 border terriers that have been hand stripped twice at Rufus Dumonde…read more They do an excellent job hand stripping their coats. Salsa and Diva do not mind having their special time at this salon/ spa. They come out smelling and looking pretty! I highly recommend this salon, especially for wire coated terriers. The two groomers, Laura and Katie, are excellent. They are very attentive to the dogs' grooming needs as hand stripping is labor intensive.

I popped in here with my tiny girl last weekend and was greeted pleasantly with "nail trim?" This…read morelet me know immediately that 1) they're efficient and 2) they're a popular drop in groomer. The groomer, Heather, whisked Ruby to a grooming table in the spacious, airy back room which is in full view from the front lobby - I appreciated this so my pup and I could see each other. Heather did the best job ever on her nails, using the dremel, and she was very gentle with her. No stress for anyone. She advised me on future nail care to work on shortening her nail quicks, as well. We'll definitely be back!

Have been with Healthy Pets since their small office…read more Everyone has been accommodating, helpful and friendly. Dr Carla and others share their personal experiences. There is a wealth of knowledge and it is a community. Typically pet places can be smelly, but not here! I even learn a ton from posters on the wall. Drs took a phone call to explain our dog's condition to another family member who was struggling with understanding. Bon Bon, Lolo and Koko have no problem with their vet visits.

Management is rude; the care for the animals is there but the overall experience is not worth it.read more

Love Meyers Animal House! I have taken 4 different dogs to Meyers over several decades for vacation…read morestays, grooming & day care. The staff is a loving & responsible crew, every one of them. I think the highest recommendation you can get is from each of my dogs: Boomer, Spunky, Courtney & Freddy who absolutely could not wait to get to Meyers for weekly day care. Dogs don't wag their tales if they don't know they are safe and going to have a blast!

I bring my two dogs here whenever I go on vacation. The first time I dropped them off, I left…read morecrying because I had never boarded them before, but I learned quickly I had nothing to worry about. One of the staff texted me photos multiple times a day (I had paid for a picture a day, but this woman was kind and texted me several) of them playing and getting treats. It's clear the staff loves the dogs, and I know my pups are in good hands here. The only semi negative is that this place is very pricey - but worth it.

*ex employee! Unsafe environment for people and dogs! lovely staff who all care for the dogs but…read morevery negligent and dismissive management* I'll start by saying that I have not worked at Madison West for about two years now, so I'm not sure how management/staff is now (but looking at recent reviews it's seems like not much has changed.) The owner may also remove this post as well. The time I was working there the owner would never bring her own dogs there- which is incredibly telling about how poorly everything is kept at this location. That being said- I cannot recommend working here let alone boarding your dogs here. Dogtopia as a chain has a very inefficient and unsafe boarding model that- since working at other boarding facilities I've learned in retrospect- is also a huge waste of time for employees. The facilities are rancid and there was black mold on the drop tile ceilings in basically all the rooms because there's virtually zero ventilation and the dogs are pooping and peeing and vomiting on the floor inside all day (when brought up to management, my message was completely ignored.) It doesn't help that some of the cleaning equipment is broken as well (mop buckets missing wheels, chemical dispensers broken, and industrial floor scrubbers on the fritz because a dog chewed through the chord at one point.) I am a relatively healthy person but the whole 6 or so month I worked there I was continually sick and I'm very confident I had mold poisoning. I also threw up my first day of work because the putrid smell of ammonia and other excrement was so sickening. Management completely ignored employee input about certain dogs needing to be taken out of group due to poor and unsafe behavior (I was bitten TWICE by two different dogs who had continually displayed aggressive behavior that was not compatible with daycare.) There's a lot of stressful and downright dangerous situations happening DAILY for dogs and staff due to negligent management. The laws also limit 15 dogs to each person supervising them. Over a holiday weekend I was watching 38 dogs on my own. Half the time your dogs are being kept in small, rusty cages stacked on top of one another. (Ask for a tour of all the rooms- they probably won't let you.) Dogs get toes stuck in the wires, defecate in the crates, and try to fight one another through the crate walls. Between trying to keep up with cleaning, writing notes for bogus report cards, and breaking up fights- handlers rarely get to actually spend time with the dogs :( Staff was also made to work when ill or injured- one of my coworkers was made to work on a sprained ankle because we were understaffed. Management was also very dismissive of my report regarding harassment from another employee and I was made to work with her and try to "work it out" despite getting eery "goodnight" texts for several nights in a row. When you get pictures of your dogs know that we were explicitly told to crop out any crates, poop, or unhappy looking dogs from the background of photos. For the sake of all the dogs and staff, I truly hope things have changed around Dogtopia- but until I have proof of that, I advise you all to take your precious pets elsewhere :/

I stopped by to inquire about daycare services after hearing mixed reviews--some good, some not so…read moregreat. When I arrived, there was no one at the front desk. Instead, an employee was sitting at a small table in the lobby .I waited about 3-5 minutes, but still, no one came to greet me, standing there I noticed to lobby was a little dirty and smelly. Decided to leave and come back another time . As I turned around, I noticed something concerning (see attached photo). I commented, "Wow, that's not safe," and the employee casually responded, "Yeah, that's been like that for a couple of months now. I hope they fix it soon." That was all I needed to decide not to come back. What really sealed it for me was learning that they board dogs overnight--with that same door left unlocked. That's a major safety concern.