Driving on the first leg of our trip home from western PA in our 2016 Flex, the battery charge…read morelight came on almost immediately. We drove about 260 miles to our stop for the night on Sunday. We had watched the warning light stay on and then go off for a while and then come back on. We had another 340 miles to go on Monday but our son advised us not to go before getting it checked since it appeared to be the alternator and the car could stall on our way if we tried. We were expecting a snowstorm on Tuesday at home in NH so we were searching for a place that could take care of us on Monday. We settled on Key Ford as our only chance. We ended up dealing with Service Advisor, Brian Kozuck, and he indicated they would do their best to get us on the road by the end of the day. Brian kept us informed as they diagnosed the problem (it was the alternator which was bench tested and failed) and worked on replacing it. All looked like it would be finished by 5pm closing but at the last minute things were not checking out. The replacement alternator was not putting out the required amperage. It was 5pm and looking like another 2 nights at the hotel so we could drive home after the storm. Brian offered to drive me back to the hotel and we started out. About 5 minutes into the drive he got a call from his mechanic who indicated he had found that a ground wire had burnt out and they could take care of it. He thought this would take care of the problem so we turned around and went back. They continued to work, making new ground wire and putting things back together. Almost an hour and a half later (well past the 5pm closing time for the shop) the car was fixed. We were able to drive home Monday night and beat the storm that dumped 8" of snow on Tuesday. We can't thank Brian and the mechanics at Key Ford enough for working beyond closing time and helping us get home ahead of the snow!! THANK YOU BRIAN AND YOUR TEAM!!

I bought a vehicle from Key Ford of Exeter. I thought I got a good deal until I got home and looked…read moreover the paperwork. I had my special needs son with me and while I was distracted, papers were put in front of me to sign. 3 of the papers were for 1) warranty 2)appearance protect 3) tire and wheel protect. I told the finance person that I didn't want anything that didn't come with the vehicle. Unknown to me, I ended up signing for them. This was done at closing on a Saturday. I emailed the finance guy and the salesman as soon as I got home and looked over the paperwork. I told them both that I never wanted them. On Monday morning I was told that the loan went through and the only thing they could do was refund my money for them. The money was never refunded. I plan on contacting the Better Business Bureau. I have emails and texts to back this up.

I was a mechanic and tie truck driver at senatore auto years ago n Larry is the best owner and boss…read moreto work for he is genuine and a great all around guy n business owner and if I was not on SSI for cancer I would love to go back to work for Larry and I love over an hour away n it's worth it for the work and the care provided at Senatore auto in dunmore ....ty again for being a great person n boss Larry ....you are truly a great person n family man ..best of luck to you in future and I would recommend Senatore auto on drinker street dunmore pa

I have been taking my cars to Larry at Senatore Auto Repair for the last four years or so. He…read morealways provides me with a very good estimate of what the repair will cost me before the work and has serviced it on a last minute basis a few times. When I was looking for "new" old car, I brought the one I picked by his shop and he inspected it, put it up on the lift and checked everything out before he gave it a thumbs up. I had called beforehand to ask if I could stop by and he said "Yes, I want to make sure you get a good car. I'll look at it free." There was a light that went on on the dashboard, I brought the car to him and left it there for a few hours. Later when I came back he told me what sensor was causing the light to go on. He said he checked that sensor's part and it was fine, looked over the whole area, to be sure. He said, "I think the sensor is busted, but the part is fine. I could replace the part, but there's nothing wrong with it. Even with a brand new part, the sensor is probably going to continue to make the dashboard light go on." So, he could have just replaced the part, told me the sensor problematic and charged me for the service. But instead, he charged me nothing. Told me to bring the car by to have the computer read the car to make sure that was the only sensor that was misbehaving. Larry cares about his customers, their cars, and their pocketbooks. Anything he has fixed on my car has stayed fixed. When he changes my oil he looks over everything for me. He's a great guy and it's rare to find someone who cares so much about their work and their customers.

I won't go anywhere else for a car. They are family owned , no games, and make buying a new car…read moreeasy.

Always great service and an entertaining bunch of gentlemen. They are very accommodating and…read morehelpful.

Ernie's shop was recommended by a local repair shop, and they truly delivered. After being turned…read moreaway by two other transmission shops within the Scranton Area, I was fortunate to find Ernie's. The team there was excellent, professional, honest, and efficient. They replaced the transmission in my 2015 GMC Terrain with a remanned unit, and I couldn't be more grateful. Thanks to them, my car is back on the road. I really appreciate their help and would absolutely recommend them to anyone in need of transmission work.

Took my Subaru forester here for a clutch replacement. Price was fair, work was done well, and they…read morewere accommodating with my schedule of pickup and drop off when I had to have this fixed in the middle of leaving town for work.

Honest and smart auto repair! I am a woman who has been through the ringer with mechanics. I have…read moreserious trust issues at this point. The gentlemmen at Pine Brook have been so fair and straightforward I will never go to another mechanic. Not only have they saved me money, I can always get an appointment with them quickly, their repairs are compleated in a timely manner and they communicate with me before they do any work. I have a renewed faith in mechanics because of these guys and I feel safe sending my kids here to get their cars serviced.

Our experience with Dave at DMI. I brought my car in for an inspection and a horn repair. I was…read moretold I would need to drop my car off and leave it for a few days as the part would need to be ordered. I was called the very same day a few hours later that my car was all good and could be picked up. When I picked up my car and went to start it after paying almost 500.00 the brake light was flashing and the anti skid light is on and the button that controls the anti skid light will not work. I immediately went back inside and Dave says " oh those lights were on when you brought it in". He then asks " when ls the last time your brakes were done" ? Didnt he just inspect the car? So shouldnt Dave know the condition of my brakes? His claim that the lights were on is completely untrue. Then he starts telling some story of all these things he now thinks it could be. He tried telling me because I use my emergency brake from time to time that's the cause of the brake light now flashing. And other ridiculous reasons for the lights on. The lights were NEVER on. I took my car to another dealer and he said the clock spring installed is bad. And the wheel was not straight when the work was done causing the lights that are now on. I bring the car in to Dave again and he tells my husband he will be charging for his diagnostic time and the car could be with him into the next week. My husband then said we would not be paying so Dave refused to look at my car after he did work and caused these other issues. In the meantime I called a local dealer to see if the clock spring had indeed been ordered and they said no. They said they hadnt sold a clock spring since last year. Dave at DMI is now refusing to let me check the date on the receipt he supposedly obtained from the local dealer. The same dealer that is insisting they did NOT sell DMI that part to install in my car. Dave stated "it's against the law to have a dealer tell you if a part was purchased from a dealer by a mechanic to put in your car". That's not true at all. Dave at DMI does an extreme amount of double talking and if you bring your car there the amount of red flags this guy is raising is alarming. If you dont agree with him he will refuse service. He has this notion that he is superior to all dealers and mechanics around him. I know this because he states that "he's the best around" in conversation. Something is seriously very fishy about this whole place and the service. My advice, go somewhere else. Dave thinks very highly of himself and he's really just stroking his own ego. I gave 1 star because I had to. Definitely even 1 star is not warranted. . UPDATE: So after taking my car to the dealership today we found a receipt so yes a clock spring was ordered. However, I was told that 1. My inspection sticker was not correct and 2. that without a doubt the brake light and anti skid light were on strictly due to the work Dave did on my car. As we tried to explain to Dave but his ego got the better of him the lights on the dash clearly came on because when he put the clock spring in he DID NOT have the wheel straight. Dave tried to insinuate the lights were on when I brought the car in. Dave had the wheel pointed at a 360 degree angle which was tripping off all the lights. Clearly he lied. And yes Dave had my car again to see why the lights were on ( knowing all the while what the reason was) and wanted to charge us again looking for all these causes but his less than professional work. He kept coming up with all these lame excuses for the lights on. Dave acted all tough today until I called and had an officer show up to check my inspection sticker that she verified was not legal. So to wrap up Dave had to reimburse me $325.00 with an officer present. I am having the car checked out by the dealer as we DO NOT trust a proper inspection was performed at this point. Dave thinks he's a tough guy and is extremely rude but not so rude with law enforcement present. Do yourself a favor and go somewhere else. I had to give 1 star to write a review but ultimately it should be a negative one.

I ran around Scranton to other mechanic and none of them compare to DMI…read more Dave is an awesome mechanic and really took care of my car. and went out of his way to make sure other small things were taking care. for as long as I'm in the Scranton area. .. Dave will always be my go-to mechanic. I appreciate you Dave. thank you for being honest and affordable.