I have been wanting to upgrade my car for a long time but never get a chance to actually do it. My husband has been wanting me to get back into a Cadillac for quite some time but I was hesitant. I actually hate sitting in a dealership for hours only to be pressured and wind up paying over my budget. He found this dealership on Google and the reviews were so good it sparked my interest. We walk in and were met by a salesman David Wert. Friendly, knowledgeable and ummm he's listening to what I want in a car. What?!?! He shows me exactly what I'm looking for a BAM! Deal done! We were literally in and out in about 1/2 an hour. I have never ever had such a great experience purchasing a car! Pick up was the next day because we basically were there after 5 pm. He was right on point with the numbers( another miracle) and our trade in actually came back much higher then we all thought! The finance manager Steve Mariani was also friendly knowledgeable and yup No Pressure! RJ Burnes came into our signing to personally thank us. Wowza! I have never had such a great car purchasing experience and I've owned over 15 cars in my lifetime! A definite high recommendation from me!! read more

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I cannot say enough about the staff in their service department. We took our 2004 Cadillac XLR to Burne on a recommendation from a friend. Our retractable roof stopped working and we had a service ride control issue. The service manager and the technician went above and beyond. We will happily take both our Cadillacs back to Burne as well as making them our go to for our next Cadillac purchase. read more

Marc Vanston & Steve Mariani are top notch! We had a wonderful experience purchasing our new esclade esv! They and RJ Burne himself did everything possible to locate my new whip! read more

Burne Cadillac - #rjburne #esclade - Auto Repair Near Me - Scranton, Pennsylvania

Ed was top notch in getting my concerns resolved as was Joey. Rose was also extremely helpful in getting me my loaner in a quick fashion. I trust them with my vehicle. read more

Always a fantastic buying or service experience. I highly recommend this dealership! read more

While shopping for a car recently I had the pleasure of dealing with David Wert at RJ Burne Cadillac in Scranton. I was surprised at low key and no pressure exist in the car business today . Dave took me on a test drive and helped me look at several models and their trim levels . His knowledge was impressive as I had a million questions . Even the owner, Mr Burne came over and greeted me and made me feel right at home read more

Let me start off by saying that the buying experience was great. At the end of March 2019 I purchased a used SRX (not certified- perhaps that was my first mistake). This is my first Cadillac, so I was unsure what to expect as far as ride goes. I had always heard Cadillacs were amazing to drive and comfortable to ride in. This was comfortable, but not quite what I was expecting. It was a slightly rough ride, but I just assumed it was the way it was meant to be. Fast forward to this week- November 2019. I brought the SUV into the shop (a GMC dealership- it's closer to my work and home) to have basic maintenance done, align the wheels, and inspect the front end. My husband and I started noticing a clicking or popping noise coming from the driver's side front about a week ago, so we figured while it was in for maintenance, we could have it checked out. I'm so glad we did. Turns out I've been driving around on a busted driver's side front strut, and the passenger side front was on its way out too. Next came the alignment. I understand the roads here in NEPA are terrible. It's no surprise it was out of alignment- and for that, I place no blame on the dealership- it happens. What I do have a problem with, is that when the technician went to align the rear, one side was so seized up, he needed to use a torch to get it loose. That's not something that happens overnight. The final issue I had this week was when the technician went to replace a filter (I had both cabin air filter and engine air filters replaced) sand and other debris came pouring out of it. If I had gone anywhere that had sand, I wouldn't bring it up, but I didn't. $1042.20 later, the car runs and performs how I expected it to from the beginning. Shame on me for not having an outside mechanic check it out before I bought it, but one would assume when you buy a Cadillac from a Cadillac dealership, that it would have at least been looked over a little bit. This was obviously not the case here. This is my first and last purchase from RJ Burne Cadillac. The Cadillac name has been tarnished for me and I will probably not purchase another one in the future, which is a shame as my husband was interested in purchasing an XT5 this spring. Now, he is not so sure. read more

Just bought a used car from Greg here. He helped me search for the car I wanted and found the perfect one. I found a hidden problem that the previous owner covered up and he even paid for it to be fixed correctly read more

Great service department. Fast service and it's done right! We won't take our vehicles anywhere else.

Doug & Cynthia - Bloomsburg, PA Marc Vanston and Mr. Byrne rank the highest of all the car dealerships and sales teams we have ever purchased a vehicle. On Tuesday, Dec. 26th, we found our 2018 Cadillac XT5 on their website and drove 70 minutes to the RJ Byrne dealership. Understand, we were just "looking" for a new Cadillac with no true intention of a purchase. Both Marc and Mr. Byrne treated us with superior professional assistance. They negotiated with us fairly and educated us how to maximize our money and minimize our monthly payments by a lease agreement. Within a couple hours we drove off in our new 2018 Cadillac XT5, they cleaned the vehicle and gave us a full tank of gas!! We have already shared RJ Byrne Cadillac business cards to our friends who are in the market to trade their Cadillac. We will continue to share our RJ Byrne experience with others so they can also benefit as we did in our vehicle purchase. This is our 3rd Cadillac and will drive those 70 minutes again in 3 years to upgrade to a newer vehicle. read more

If I could leave a negative review I would. I am appalled and disgusted by the way I have been treated. My experience was as follows: I live on long Island and drove my $95k Escalade (with only 10k miles on it) to Pennsylvania to visit a friend. Once I arrived, my truck suffered several mechanical failures and broke down. It was not driveable in the slightest. I called Cadillac roadside (I'm still in warranty) and explained my situation (after being on hold for over an hour and a half. The representative couldn't help me and had to transfer me. I was put on hold for another hour. Transferred several more times and after much fighting and many calls Cadillac agreed to have my car towed to the nearest dealer, R J Burne. What a mistake. Burne was unable to give me a loaner car, so after going back and forth with Cadillac, I was given an Enterprise rental suburban. The car was disgustingly dirty and had 1/8 a tank of gas... not cool! I then drove back home to LI and was assured Burne would operate on my car the next day and get in touch with me. I was not contacted, so I had to reach out to the less-than-helpful dealer. They had no idea who I was or why my car was there. So I of course had to explain the scenario to them. It took them three days to even take my car onto the lift...unacceptable. I never received a call from Burne. Anytime i wanted a status, I'd have to reach out myself to the so unhelpful staff. Finally they said they did the work and the car was ready for me to pick up. Really? I'm expected to drive EIGHT HOURS round trip to pick up my car that had manufacturers defects? No way. I explained to the woman Cadillac's trip interruption in my warranty statement, stating that Cadillac must flatbed the car to my house if it broke down, under warranty, a certain distance from my house (i forget i think 100 miles) and it was over that distance. "We don't do that" the lady on the phone told me. She said she's never heard of trip interruption and said it doesn't exist. I argued, saying that it obviously does exist if I have the fine print in front of me stating so. She told me she doesn't handle that, and it's my responsibility to call Cadillac corporate to do it. So burne told me to call corporate. Corporate transferred me three times (2 hour phone call) and told me Burne has to do it. Told Burne that and they said no way and told me to contact customer service. Customer service told me to contact Burne. Burne told me to contact roadside assistance. Roadside assistance told me to contact Burne. Burne told me to contact customer service again. Customer service told me to contact Burne. Burne told me to contact my local dealer (King O'Rourke). Local dealer told me to call Burne. I proceeded to scream my heart out at Bill Felice at King O'Rourke (for the record, Bill was the only professional and helpful one I talked to in this whole weeklng process). Bill told me he will call Burne (it's about time! Why should the customer have to keep doing this!?). A few minutes later Bill calls me back and said Burne will call me back within the hour to finalize the flatbed scheduling. An hour passes, no call. 2 hours pass... no call. A day passes, no call. Now of course like usual I have to bend over backwards to get in touch with Burne and finally theflatbed is scheduled. Service advisors at Burne aren't the least bit friendly or helpful. Everyone acts like I'M doint THEM a favor. Other way around. Eventually I get my truck back and am told that I have to return the Enterprise rental and figure it all out on my own. So i turn on my truck to ensure it will actually run now and guess what! Burne never fixed the problem. The car isn't in functional condition. I have multiple service and warning lights on the dash and the car is physically failing so I can't drive it. So guess what Burne did for me? nothing. They hung me out to dry and basically said "Hey it's not my problem, deal with it." Noone will help me now. I honestly don't even know what to do anymore. I have a $95k paperweight just sitting in my garage, and Cadillac (and Burne) abandoned me. I'm livid and thoroughly disgusted. I own two Cadillacs, butit looks like that might be 2 too many. You guys should be ashamed of yourselves and I'm a a loss for words. Looks like Cadillac's losing a serious customer. This matter needs to be resolved immediately!! So incredibly shameful. read more