Treated like family from beginning to the end. The Team's work was professional- quality work,…read morefanatics customer service, friendly and VERY reasonable prices. I highly recommend Stan, Misty and other members!

I recently Purchased a decent Honda Accord S. Had some…read moreHonda Rust. I thought that maybe Stan can give me an idea or just what options I may have. I picked my Car up today. Looks great. If you need any kind of Body Work. stans B&S Shop is the place to go. Nice People and talented workers. TY again I will stop by for a Coffee soon. P.G.

This Body Shop is the best in the area. The owner's professionalism with the customers is a top…read morepriority! The repair work done on the vehicles is outstanding from the body work to the painting; and then they go above and beyond with detailing before it leaves the shop! Dedication and pride is what this shop is all about!!!

This is hands down the BEST auto shop I have ever been too. My car looks absolutely fantastic, and…read morethey even detailed the inside of my car!! I was scheduled to get my car back on the 4th and it was ready 2 days earlier. I will only go here from now on

Brought my damaged 2016 Santa Fe in for and estimate and Tom clearly explained what he would do for…read moremy vehicle and gave me what I thought was a more than fair price. I left my vehicle at his shop on a Wednesday, then I left for vacation and then I returned to the shop the following Wednesday and found my car beautifully repaired. No one looking at my vehicle could ever know that it had been damaged. In short I found the service here to be honest, timely, professional and honest. I highly recommend.

This was my first time ever I had to deal with my car repair because my husband was away for a few…read moredays. I hit a deer and thought that my car needed only a minor repair. I called few places to find out if they can help me and then decided to try Universal Body Shop first. I made this choice based on pleasant but still very professional tone of the phone conversation. Soon after I arrived at the shop, I knew picked the right place. Tom Basalyga, the owner, gave me all advice I could ask for. He explained what needed to done and how to file an insurance claim. With his assistance, I actually filed my claim while sitting in his office. It turned out that my naive estimate of the damage was way off and I could not drive the car because it was unsafe. Since I did not expect it, I had no ride home. Tom helped me again and drove me from his garage in Scranton to my home in Clarks Summit. It was a tremendous help! Now, I have my car back and I am trilled with the job! All the repairs are done and the car looks great! I would highly recommend Universal Body Shop to anyone but especially for someone like me who needs a lot of guidance.

Scranton collision is hands down the best body shop in Scranton. They kept me informed during the…read morerepairs ! They would let me know when they were having trouble getting parts. Carla was very helpful setting up my rental, Rich explained the repair process when I went to get my estimate. Shane was the guy keeping me informed and Donny did amazing with the repairs. You couldn't even tell that anyone painted the vehicle ! Larry is by far the best painter in the area !!!! A+++++++ review.

I took my car to be repaired there after it was hit while parked. Dropped my car off Monday…read moremorning and on Tuesday morning received a call that my car had been vandalized, all 4 tires stolen and two windows damaged. I went there to view the car and not only was I not shown the car I was treated horribly by the manager there. They are currently trying to hold me responsible through my insurance for the damages, so not only was my car vandalized, I have to go through all the hassle of contacting my insurance company and having to wait to have this place and my insurance battle it out. I would defiantly not recommend taking your car to be repaired here especially if you are a woman for fear that you will be treated as horribly as I was. edit: update over 2 weeks later and I still have not got my car back. The damage that was done to my car was conveniently underestimated by the garage. To top it all off i received a phone call from my insurance adjuster regarding the wheels they originally put on my car to replace the ones that were stolen and he termed them as unacceptable and unusable. The damage to date is all 4 wheels, 2 windows my windshield wipers ALL quarter panels the hood and i think some damage to the roof as well. This garage is not a safe place to take your car to be repaired the security is lax and the customer service is awful. Please learn from my experience so this doesn't happen to you !

Friendly, Fair, I have referred both a family member and neighbor to them who also happy with the…read moretop quality and service. Great service, quality work, everything taken care of by them with insurance. They made the insurance claim work easy, arrange a date, and have your car clean when you arrive. This is a collision repair center you can feel confident in knowing everything will be fair and done with expertise. A Class Act.

They repaired my Mom's car not long ago and I noticed the quarter panel was loose. I brought it in…read moreand they fixed it IMMEDIATELY on the spot! That is awesome! The folks here are fantastic and friendly! Bean - the shop dog is adorable and so sweet. Played with her while I waited. How fun!

After in past years having my cars repaired at other body shops with long waits, sometimes weeks,…read more when my car was at those shops for body work, poor work done etc., it is an absolutely wonderful experien ce have my car repaired at Bob Theil's auto body shop. I have had my recent accident induced car body damages repaired at "Theil's"...with excellent results! BOB is very precise,thorough and beyond fair with his estimates.... Before dealing with Bob, I had my car body repaired at an auto body shop in Carbondale...a few weeks post repairs a clear covering over the paint started to bubble and peel... Thinking maybe there was a recall issue with my Honda Civic's paint ,I went to Burne Honda ,where I purchased my car..The service manager kindly looked at what was happening to the paint called Bob Theil and asked him to diagnose what .might have been the cause... Bob said yes and for me to go right over for him to evaluate my car's paint issues.... Bob evaluated what he saw and diagnosed a faulty prep job done on my cat before it was painted...So it was not a factory issue..... Bob did this favor for Burne Honda ( and ultimately me,) and did not charge for this.! Also the shop is immaculate , my car was done in such a timely manner,and looks GORGEOUS! THANKYOU so much , BOB,son Bob and other employees Linda Helene Burns

I was in town just for a few days and happen to park to closely to a curb and it detached the under…read morecarriage in front of my car.. it was dragging along the street so I needed it fixed quickly and when I searched for places, most were already closed, but Bob Thiel's told me to stop by and they'll take a look. He fixed it quickly. They were very nice and definitely made Scranton a positive experience so far.

Mr Jerry Hill is very good at what he does, he takes the time to get your car perfect…read more Just don't talk about politics... lol

I have been a customer of Southside Service and Collision for as long as they have been in…read morebusiness. They are dependable, knowledgeable and hard working. I recommend them to anyone I know who needs their car repaired.

Going to joes to get your car fixed is like going to a hospital for a life saving organ transplant…read moreonly to wake up with your leg broke, blind in one eye, and the organ was replaced with a baked potato. I brought my car for a very easy repair job. They totaled my car essentially, and now I had to take it to someone who can fix the stuff they broke for another 5000 dollars. Moral of the story only bring you car here to get repaired if you don't want it back fixed. Not only are they rude, but when you call to ask what the hell they did, they will tell you to go fuck yourself. This place does did such a bad job on my vehicle the farmers insurance has removed them from their list of garages to go to for repairs. I can only hope that this ends up costing them tens of thousands of dollars in missed customers. The only thing this place deserves it to get shut down

Nate was very patient and willing to work with USAAs clown show. My wife suffered significant PTSD…read morefrom the head on collision cause by the other party . Resolving the accident claim proved difficult enough with this however because I went to a USAA approved collision shop that wasn't Joes, the process was even more painful. I wanted to take my car to Joes originally. Several months after we took our car into Firestone for an alignment after a pothole but it was noted by the shop that the car had some other lingering problems that needed a specialist so at this point I took it to Joes. Firestone was great and we appreciate their attention to detail . We had some other issues getting our car fixed at the original shop but Nate found some more concerning issues like rivets poking from inside to outside of the driver front quarter panel and parts missing in the grill assembly and several misaligned panels and headlight that was actually broken. We mentioned this to USAA but they insisted we should have taken the car back to the original shop. My insurance company did not like that I was questioning the work so it took two months longer for them to get someone to look at the problems . Nate was there for us and showed the 3rd party assessor what was wrong. Much to USAAs reluctance they came around when Nate clearly showed why the work needed to be redone. Well it took another two months due to Pandemic issues and the specialty alignment shop that had to fix our knuckle but we got it back and the difference driving was night vs day. It drives and looks like it is supposed to now. Nate was there from September through end of January for us. Finding a person who understands how insurance companies work you over is rare. Nate made our case clear and got our car back to us in great shape.

The sales and service departments are remarkably fair . I had taken my car , a BMW crossover to the…read moreshop for an oil change and a state inspection. There was absolutely no frills and no drama .

Bought a 2004 car from here in 2005. It had 60+k miles on it already, so I was skeptical. But I got…read morea good deal on it and NEVER had any problem with it. I sold the car this past January and it was still running really well. (just wanted a new car) I think they sold me a great car at a fair price! I'm not sure how their garage is though, but the people I dealt with were friendly and sounded like they knew what they were doing and talking about. No high pressure sales.