Just had my 2015 Honda Pilot serviced by Mark at Owen Motors. Get this: Three weeks ago, I took the car to my Honda dealer in Fayetteville, NC. Asked for regularly scheduled maintenance, which included oil change. Also asked that the alignment, brakes and tires be checked, as well as the underbody - as I had run over a 2x4 in the dark. Thought that Honda personnel had done a great job.... to the tune of $1,500. All this took about 5 hours, and I waited at the dealership for the whole time.
Long story short: Three weeks later, felt that the brakes were kind of spongy, ang that the car had a distinct shimmy... esp. when the brakes were applied
Took the Pilot to Honda, where following test drive, Mark stated that he believed that the problem was with the brake rotors... a part normally replaced when pads were replaced.
Mark ordered the parts and installed them in almost no time. NOW, the car drives like new.
Kudos and a 5- Rating to Owen Motors for their mechanical expertise and outstanding customer service!!! read more