GRG mishandled so many issues. They made no effort to fix their mistakes. We gave them so many chances but they either did nothing or they were very rude and combative at times. read more

Bought a townhouse a few months ago. GRG is the HOA Management company. They have been helpful and communicative in the transition period. Although I'm not a fan of ZOOM Board of Director's meetings, I understand that is in their contract. The member Portal seems easy to use. read more

Business operating during the pandemic, "thank you" Review #10 in March 2020, i bought two rental properties in Vista Park Villas, an HOA project managed by GRG. the Seller (somebody i know and have done business with before) needed money STAT for a "time-sensitive" real estate project when his original deal fell our of escrow at the last minute. the purchase was a hot mess from the get-go (standard operating procedure for this Seller), so it's not surprising more problems reared their ugly heads down the road. there's so-o-o-o much bad history between the previous owner and the previous property management company, so it's not surprising my relationship with GRG Management got off to a rocky start. after the snarkiness (almost entirely mine) quieted a bit, and each of us got willing to see our part (mostly circumstantial), we managed the Covid-19-socially-distant version of "hugging things out"-- two of blocks of phone line, between Denise at GRG Management and myself in my home office. turns out, Rodney King asked the right question: Can't we all just get along? ps: Denise, i think the house with the mini "vineyard" you asked about isn't on Highland. it's on Tamarack almost to Skyline. read more

Terrible company who does not respond to or care about residents and communities at all. Have tried endlessly to have them manage a significant issue in our community, and they do not respond to emails or calls, literally ever. Also claims to have reached out to various city entities but won't provide any specifics, most likely because the claimed outreaches never occurred. Sent dozens of emails giving them an opportunity to respond, be professional, address the issues, provide accurate and truthful information before leaving this review. Don't know everyone who works here, but at least one of the owners could not possible be any ruder, more dismissive, condescending, or unhelpful, and the rest of the staff I've spoken with apologetically say there's nothing they can do because she's in charge. She's even hung up on residents multiple times when they call because she doesn't respond to emails. Really hope this review helps save someone else from being scammed by this purported management company. There are many great companies out there, take your business elsewhere and do not use this one. read more

We have tried to reach out so many times to resolve an issue but they do not return phone calls, emails, or is present in their office if you don't make an appointment. There is no way or reaching them so what are we supposed to do now? Do not know how this management still is up and running. read more

Rude act like they have power over you. When in reality they are just a HOA collection company and handout CCR documents,

Naïvely, I believed these companies existed to serve homeowners. Unfortunately, GRG, as a whole, has been adversarial and dictatorial. Their enforcement of CCRs is selective, e.g., they'll disregard egregious violations that impact the enjoyment and value of one's property; yet, they will issue citations for relatively petty violations. I believe GRG would receive more positive reviews if they were to treat homeowners like customers rather than subjects. read more

GMG management does not serve the homeowners in a way that builds community. Instead, they "tell" you this is the way it is and too bad not realizing that the homeowners are paying the bills. All pools were opened in the area, but GRM management does not open till May 1 as they needed to clean and santize a pool area that no one has used for months sitting in the sun. If someone is concerned about spreading Covid they always have the choice to not go. Instead GMG managment keeps it closed for much longer than necessary during spring break when more than enough information is out on Covid in open air surrounding. Setting up various santizing stations is not difficult. They kept it closed during Spring Break when kids need a healthy activity. Even their Public notices are unfriendly! Management is to be solution oriented not controlling and unyielding and my experience over the years has always been the later. read more

I have never had anyone answer the phone and I have called numerous times. It seems like they don't know the meaning of being a "service" company. Another indication is that they don't receive people at their offices. read more

I am so disappointed with this management company. I can not believe how rude Debbie was to me. There is no reason to have an attitude with customers. There is a reason they have two stars. They never respond to anything either. I live in Mystic Point. My claim is authorized. The fact that you do not remember talking to me yesterday is ridiculous. read more

Sadly, since 1998 GRG Management has been the property managers for our development in Carlsbad. I learned early on not to expect decent customer service, and have contacted them as little as possible. The women who answer the phone exhibit uninterested and rude behavior. They do not regard homeowners as customers; they behave as though you work for them. GRG staff are hard to reach, uncaring, and as transparent as an iron fence. We recently had an increase in our HOA fees. GRG Management gave zero notice of the increase. It was so they could collect $30 in *admin late fees*; likely right to GRG's bottom line. I do not recommend GRG Management. read more

My name is Kristina Morgan and I am the property manager of 2306 Cobblestone Ln, Shadowridge Cottages in Vista Since GRG Management has become the operating HOA, it has been a pleasure to have a relationship with them. I have found the communication to be superb. In particular, I have been very impressed with Debbie Freitas. She is one of the most professional, diligent, knowledgeable, and kind representative of any business entity I have ever been involved with in management. She follows through with questions or concerns I have mentioned. GRG Management is very fortunate to have a representative as valuable as Debbie Freitas. read more

Thank you to Debbie at GRG Management. I am having windows installed and she got approval from two boards within a couple of days. I appreciate her efficiency and her prompt response via phone message and email. Thank you!!!! read more

Since April 2021, 14 meetings were either rescheduled or cancelled due to Manager or family illness/appointments, emergencies, car repair, car accident, dental emergency, rain (with no rain) or by failure to meet deadlines or providing Management materials. When questioned, we were told the owner knew about the issues. After all that, we were "terminated." read more

We bought a property whose HOA is managed by GRG Management. As we entered the contract on the property, we confirmed with a GRG representative via email that short term rental is allowed, as the legal document (CC&R) is super long. We ended up bought the property after the confirmation. It turns out that GRG Management representative gave us the wrong information and short term rental is not allowed. We politely reached out to the owner of GRG Management and tried to work out a solution. We told the owner that we are willing to take down the listing. Since there are existing bookings on the property, we are checking with the owner to see if we can get any grace period so that we don't disrupt the travel plan for our existing guests. The replies from the owner were very impolite (if not rude). We are very disappointed with: 1) representative of GRG Management gave out wrong information, which is pretty consequential for us 2) the owner of GRG Management's rude replies to my reach out, even when my emails are polite and cooperative. I definitely don't recommend business with this company. read more

GRG plain sucks. They do not return your calls, never follow up on your messages and plain don't give a crap if you have a problem. As one other mentioned stay away from Sara, she hates the world and lets you know it by a complete lack of basic skills and follow up. Unfortunately I rent a house under their (lack of) leadership and it's been horrible from day 1. If you want ineptitude they will give it to you. read more

I have to say I have seen an improvement now that the new girl Leann Robbins is handling our HOA and it is night and day of a difference they finally got someone who is competent rather than Sara. She emails right away with an update or status of what is going on keep up the good work Leann and maybe this reviewer might update their rating... we will see. Management are you listening?................(Crickets) read more

Very poorly managed company. Difficult to contact. Makes many mistakes and is not familiar with Davis Stirling regulations.

GRG management is charging me for a pool key I do not have. I'm closing on my house I sold it to another buyer and they want me to pay $25 for a pool key for the new buyer. I was supposed to receive a pool key when I moved in but nobody gave me one so GRG management is saying that's my fault they are charging me an erroneous $25 fee on my escrow docs for something I do not have and refuse to take the charge off. I did not know as a resident of Oceana East three I was forced to use the pool I was told the HOA fees every month did not include the pool and I would have to pay extra to use the pool so I opted not to do so and now I'm still being charged for a service I did not receive. Its not only unethical it's unfair and illegal and they're getting away with it I give them a review of one for poor customer service. read more

Our HOA has gone through several management companies. Ahh.. finally we arrive at GRG Management! who is extemely professional, helpful and courteous and respectful. I have had to personally call the staff on various HOA matters, and with each conversation questions have been answered to my satisfaction AND matters efficiently resolved. I always feel that they are serving US --- and not the other way around. Kudos to Denise and Lisa and entire staff at GRG Management! read more

Debbie at GRG is great. She provides personalized service and extensive experience with association solutions to the issues and challenges. A locally owned mgmt company provides better service for the members of our association than a national company. read more

The only thing this group manages for my current community is the pool-- which we share with another community. It has had a "gas leak" since September, and it still hasn't been completely fixed. It's currently December. At $25/home, they've been making quite the profit off of two communities for a product that DOESN'T WORK... At 392 properties for our HOA alone, that's about $9800/month for doing practically nothing. If they can barely manage a pool, how in the world do they manage bigger, more complex projects? read more

I want to thank Leann Robbins for doing such a great job taking care of our requests. She's always positive, professional and courteous. She went above and beyond to help us with a "special" request, which has improved our view and home value. Thank you Leann!! read more

This is such a great property management group. It's so hard to find a service that is good for the long term not just in the beginning. You don't know how great they are until you no longer have them. Trust me. read more

Amazing service. All of the ladies were super helpful and answered all of my questions. The woman in accounting was really nice and explained everything and gave me the run down. read more

April was extremely sweet and very helpful! I'm so glad that she was the smiling fave that got to help me. I will definitely always go to her for anything! read more

the worst - they don't care. I was in a complex that had a breakin in the garage and they had told the tenants at the time to put deadbolts on the storage areas. But that was before I got there and they didn't bother to tell new tenants about it. Sure enough, there was another breakin and my storage area was about the only one without a deadbolt and I had a $1000 bike stolen. That was just one example of them not caring. And their fees are high. Not sure there's much choice when you are buying property who manages it, but if you are looking for a new management company avoid these folks. read more

GRG has been very inconsistent. Sometimes they provide good service but most of the negative reviews related to inability to speak with someone and having them provide prompt service is spot on. If you are a seller trying to close escrow, good luck and don't wait to the last minute with them or you're screwed. read more

During the past 30+ years, I have had nothing but stellar service from GRG Management! They have represented both my condos during this time frame, and have been more than a pleasure to work with. All of the employees that I have spoken and/or worked with, have always had a positive can-do attitude, and are always willing to go the extra mile to make both the owners and the tenants happy! Kudos to the staff...and thank you for all your hardwork! read more

WORST CONDO COMMUNITY DUE TO HOA! I am a tenant here at Buena Vista Townhomes. I have been here for over 7 years. The people here are great at least where I'm at. They watch out for one another. The management here is rude just walking around taking pictures of what and who they want to attack. I have had my commercial vehicle since I started living here and all of a sudden I can't park here because someone decided I can't! It's hard to understand why after seven years parking here it is now an issue. They will not give an answer to my landlord on why I was denied permission. I covered my vehicle signs and they will still not allow me to park here. Of course my words don't carry much weight because I am a "tenant". The person who's in charge here has never lost their position which I thought their should be a rotation in the community. They have no playground for children to play and yet have signs all over discouraging kids to have fun! This isn't a family friendly community. It feels like they play favoritism towards people here. The leadership in this community needs to change from a bunch of sour people to family oriented ones who actually care about the community. They are always nit picking things to fine you for. Many people here are upset with the HOA.I would suggest a better community. read more

the HOA allows my neighbor to continually harass me with HOA violation complaints without any evidence or investigation that it was even me. Severely disappointed. I feel completely violated and uncomfortable in my home that I pay for with my hard earned money read more

If I could rate it a 0 I would! I was a consistent tenant for multiple years, when my refrigerator broke it too multiple months to make any progress. The ONLY reason I got a working one is because I withheld rent - at which point she tried to charge late fees. There was a leak in the roof for multiple months and she has to be hounded to fix. They pulled up the floor to the bathroom in the middle of winter and didn't return to replace it for weeks. The downstairs neighbors couldn't keep his house warm due to the hole to the basement and was forced to shower in my apartment. The mice were the last straw. After clearning up mice dropping's for multiple months I was charged $680 out of my security deposit. She also told me to Plug the mice holes with aluminum foil and "make due". She doesn't comply with local or state law and had been cited by the Code enforcement and has yet to reply. read more

This company doesn't know how to manage anything!!! Unresponsive, won't return calls or emails!!! Never ever use them

Took care of my needs promptly and efficiently and went beyond what I asked for! Great customer service!

**if 0 stars were possible thats what they would get ** Just hope the person managing your property isn't Sara Scannamea-whatever her last name is.. I called and left two message in a day to receive a call back urgently. She calls yelling at how busy she is and to not leave more than one message that she will get to me when she can. Mind you this is all happening during my roof caving in. I tell her fine I will wait for her call.. I wait 4 days-nothing so I leave a message. Another 6 days go by (2 being the weekend) nothing- I leave another message- 5 days go by and I leave another message this is over 2 weeks of waiting.. Come on you may be busy( we all are) but, at what point do you become incompetent at your job? SO I finally get her on the phone to hear her high pitched, condescending voice say well it not up to me the HOA needs to vote on it then I need to schedule an appointment they will be there tomorrow.. Seriously? You couldn't leave a 15 second message describing me the situation " Hey sorry for the delay I have the proposal in but Im waiting to hear back from the committee as soon as I receive notice Ill give you an update." Is that really that hard? and How do you know I'm even available tomorrow? We have over 60 units paying $250 a month each.. surely to pay the salary of this lady who cant seem to grasp the fact that we pay her bills.. Give us some attention and respond to our concerns in a timely efficient manner. Over 2 weeks is just unacceptable to not even have a voicemail.. Plus you can see everyone else's review on here.. STAY AWAY! read more

This is the worst property management I have ever had to deal with. Trying to get a live person who can actually help you is almost impossible. If you leave message you are lucky if they will return your call with in a week. You have to be proactive if you want your question answered or if you have a major issue that needs to be taken care of. I was just informed I had a $5 credit on the books since 2009, and they are just telling me now about it. If I had my way we would fire this property management company from our association. read more

I sold a home in Panorama, one of the subdivisions under GRG Management. The ladies in this office are crooked and evil! They knew there was another HOA and purposefully did not say anything, they held up escrow. They were shady and underhanded trying to keep secrets and not tell me pertinent information about the association I pay for!! They have to be the worst company in the world! They should not be called a management company, they should be called a problem creating company! read more

Another month - another error. Since I had been having problems with my "Dues" arriving and posting on time - I decided to hand deliver my March check. Guess what - get another nasty gram that my dues are late - checked my bank account - check stamped and dated and cleared but not posted to my account. God help me. I guess the only way to get there attention is legal action. So done with this company. Run don't walk away. If they were licenses I would report them to the BRE for lack of good accounting principals. read more

One of the worst businesses I have ever had to use. the people in the office are so unprofessional. Their basic answer to any problem is to scream and argue and not return phone calls or emails and scream even more if you call a second, third, fourth and fifth time. Google has been listed as a 1.6 *. My best advice is to stay away from this unless you want to manage it for them. Because that's what you'll end up doing read more

The are for the most-part frustrated, angry women that put everyone under their management into the category of slugs. That low. They have little respect even for the people that try to do the right thing. Guilt by association I guess. Instead of working with you they lash out if you bother them. They seem to relish in making things difficult. Kind of a "I'll show you people a thing or two" attitude. Reminds me of the Nuns I had to deal with in grade school in the 60's. Those rulers on the knuckles really hurt! They are simply in the wrong business! read more