I've been a tenant at this property for several years, and since Crystal with Top Tier Property Management took over the management, I've seen a noticeable difference. There were several maintenance items and concerns I had been trying to get addressed for years, and Crystal actually listened, followed up, and helped get them taken care of. She is proactive, communicates clearly, and doesn't leave you wondering what's going on. It's refreshing to have a property manager who takes tenant concerns seriously while still representing the property owner professionally. She is truly amazing and I wouldn't want to work with anyone else!! Thank you!! read more

Moving from Las Vegas to California felt overwhelming at first, but Crystal made the entire experience seamless. She was professional, patient, and always available to answer my questions. Her knowledge of the market, attention to detail, and dedication to helping me find the right home gave me complete confidence throughout the process. I am so grateful for her guidance and would highly recommend her to anyone buying or selling a home. read more

Crystal has been such a blessing to work with as my property manager. She is responsive, organized, and truly cares about both the property and the people living in it. I never have to worry about repairs, communication, or rent collection because she handles everything so efficiently and keeps me updated along the way. Her knowledge of real estate and property management gives me a lot of confidence that my investment is being well taken care of. I'm very grateful for her help and highly recommend Crystal to anyone looking for read more

Top Tier has been a fantastic experience from the jump and the house we rented has become one of our favorite homes. Shane and Harvey have been incredibly accommodating, helpful, and timely with our needs and requests, and have made our living experience THAT much better. They also have a great network of vendors who have done (and keep doing) amazing work. read more

I've been extremely happy with Top Tier Property Management. Christian has been amazing to work with -- friendly, professional, and consistently going above and beyond. My recent experience with Mark has been just as great. Highly recommend! read more

I left the business more than 10 years ago. I was a property manager and real estate agent. I left the area but I still get asked "who would you refer?" Crystal is the only one! She is 100% Top Tier! From beginning to end she covers everything. She answers questions before even asked. See's things others don't. You can feel confident when you have Crystal on your side. She is beyond knowledgeable and very professional. Whether it's management or real estate, she is your gal. read more

Crystal helped my mom relocate from Las Vegas to California and find the perfect home, and I can't say enough good things about her. She was professional, knowledgeable, responsive, and truly cared about making the process as smooth as possible. Moving to another state can be stressful, but Crystal guided my mom every step of the way and made her feel comfortable and confident throughout the entire transaction. I would highly recommend Crystal to anyone looking for a Realtor who genuinely puts her clients first. Thank you again Crystal! read more

I know Crystal Stotler through BNI and have been consistently impressed by her professionalism and knowledge as a property manager with Top Tier Property Management. Even though we haven't worked together directly yet, it's clear she runs a well-organized operation and genuinely cares about owners and their properties. I would confidently recommend her and look forward to working together in the future. read more

Top Tier Property Management has been incredible to work with and they have been extremely attentive for anything we have needed as renters. Their online portal is user friendly, their response time is extremely fast, and our property manager Mark Miller has done an outstanding job. Great company and a great team. read more

We have been renting through Top Tier for several years now and they have consistently provided us with prompt and thoughtful service. Any urgent repair or service has been coordinated quickly and they have not left us feeling that we are pestering them or complaining too much when we raise any concern. Recently, we had several family members visiting for Christmas and our Stove/Oven went out. The electrical display was failing as we were preparing a big Christmas Eve meal. Our property manager, Mark Miller, was able to coordinate a repair person who made it in time to save our holiday dinner. Shortly thereafter, the appliance was completely replaced with a new unit. Top Tier, and Mark specifically, have been a professional liaison between us and the home owner which I think we both value very much. read more

Our lease renewal was coming up and our property manager, Mark Miller, reached out months ahead of time to start the renewal conversation and got everything all set for us well in advance. Really appreciate a property manager who stays on top of things and makes the process painless! read more

For the past year, we've been renting a single family home in Walnut Creek, CA, managed by Top Tier. Our lease is almost up. We want to thank Mark Miller for helping us renew our lease. The renewal process was fair, fast and easy. Overall, working with Top Tier has been a positive experience. They are always quick to respond to maintenance requests. This has been the best experience we've had as renters. Thanks again, Mark! read more

Renter beware! Top Tier Property Management employs rude, condescending, and downright aggressive people who constantly bombard their tenants with degradation and disrespect. First and foremost, the apartment we rented from Top Tier was a disgrace; an egregious & unreasonable amounts of negligence on behalf of Top Tier directly led to dozens of repairs and CONSTANT maintenance requests because the company would prefer to let every single thing decay before administering repairs. The company is negligent in the way they refuse to make repairs between tenancy; instead, they left us with an apartment that was dilapidated and falling apart. We literally had to call maintenance to come out every single month--and one time, we went an entire week without functioning electricity in the home because of a 50 year old breaker that hadn't been replaced since the apartments had been built in the early 80s. The landlord--a mysterious person who lived out of the country according to Top Tier-- was delinquent on their homeowner payments, which therefore led dozens of mortgage folks to bang on the door weekly. What a shame and a total disgrace! They didn't even offer us so much as an apology; WOW! I've never experienced such tacky behavior from a property management group in my whole life. Shane Fellows, the arrogant and rude front desk agent at Top Tier, must be named specifically. His horrible attitude and extremely rude rhetoric was beyond insulting to myself and my partner for the entirety of our tenancy with Top Tier. I genuinely wonder how this man ever made it to a place where he would be allowed to interact with clients of any sort; his inability to employ tact or dignity should be examined thoroughly but ultimately serves as an overarching metaphor for the disturbing experiences we had with Top Tier. I would say run, don't walk, away from this property management company. If their units are up for grabs, I implore all folks to exhaust any & all options before utilizing this company. If they mean the bottom shelf, then sure, it's the bottom of the barrel at Top Tier. A total disgrace. I've never been more insulted by dealing with a group of folks in my entire life. read more

Back in 2018, I had a small 1 bedroom 1 bath Bay Area condo that I was moving out of and needed to rent out. I talked to a few property management companies, most of them being larger corporate types, but ultimately went with Christian as he was just starting out and seemed to have a good head on his shoulders. The company has grown since then, but the excellent service has been consistent throughout the 6 years working with them. Everyone at Top Tier was always responsive, friendly, and professional. If there was any problem or issue, they were on top of it and when I moved out of state to Oregon I knew I wouldn't have to worry about being so far away as they could handle it all. Highly recommend Top Tier for all your property management needs! You won't be disappointed. read more

Having worked with this company after a terrible tenant left behind numerous personal belongings and caused thousands of dollars and seeing how professional they handled everything makes me definitely want to refer them to any tenants in Carlsbad. Unfortunately property management companies are at the mercy of really bad people and really bad tenants so the 1-star review left by a previous tenant means nothing. This company is extremely professional and capable and I highly recommend them, especially if you are a home owner looking to hire them to manage your home. read more

As an artist, I value working with people who are not only reliable but also masters of their craft. That's exactly what Crystal Stotler is as a property manager. Her knowledge of the industry is exceptional, and it's clear in the way she communicates, operates, and handles every detail with confidence and professionalism. What truly sets Crystal apart is her consistency. She shows up every time with a calm, solution-oriented approach and a deep understanding of what it takes to manage a property successfully. You can tell she genuinely cares about the people she serves and the homes she oversees. Her company, Top Tier Property Management, lives up to its name. Her reputation is solid, her work ethic is unmatched, and her ability to navigate even the most complex situations is a huge asset. Because of her professionalism, expertise, and how seamlessly she makes the process feel, I can confidently recommend Crystal Stotler and Top Tier Property Management to my friends, family, and fellow creatives. Your property will be in excellent hands. read more

I've owned 3 properties over the years, so I have had my fair share of property managers. Without question Top Tier has been the best - always communicative, professional and forthright. This is who you want to entrust your property to. read more

from having to deal with different rental property managements, i can say that top tier property management has been by far the best experience i've had. originally christian was our property manager which has always been great and smooth, but it's recently switched to Mark. i do my best not to be a problematic tenant but every issue i've had in a short amount of time, Mark has handled efficiently and effectively. response times are amazing and so is his professionalism and empathy. nothing but good things so far. extremely grateful to have a property management team who's as good as this one. makes dealing with HOA way better. read more

With great communication and continuous dedication to the mission, Crystal and Mellisa found us the perfect tenant. We are so appreciative for their service and personal attention! Thank you TTPM Team! read more

I've used 3-4 property managers over the years and I can say hands down, Christian, Kelly and their team at Top Tier Property management as the best. They make the tenant finding process easy. The monthly reports are very straightforward along with all of the accounting for tax reporting. When repairs are needed they are very communicative in the process. Have a troublesome HOA that knit picks your tenants? Christian will be there to represent you and your property. He has years of experience and it shows and lots of companies will say they are there for you and provide great service but when we've had bumps in the road he's been there every step of the way and walked the talk. I cannot recommend him and Top Tier enough. You can sleep at night knowing they are taking great care of your property. read more

Top Tier Property Management is an amazing company that truly cares about their clients. I felt taken care of my entire 12 years being in business with them. They value their clients and it shows. Thank you Top Tier! read more

The worst company to rent from. Not a great current rental location up right now either, golf course causes damage to vehicles and you can't sue anyone since you are aware of that before you rent! Bad HOA across all near neighborhoods, controlling, and they get in your business. Refrain from renting by this company. read more

I wish there was an option to rate them 10 stars! It has been an absolute pleasure to work with Christian Vickery and his team at Top Tier Property Management. Christian has a prestigious level of communication and professionalism; you can certainly tell he has done his 10,000 hrs and is a master of his craft. As well as the vendors he collaborates with, they have all displayed such efficiency with their services and have always given very helpful tips and trips to maintain any obstacles on the property. My family and I are beyond grateful for everything he and his team have done for us, it made our very busy year a lot less stressful. Thanks again! read more

Very professional and highly recommended! Excellent service and active communication!

In my 29 years as a North County Realtor, I have seen many property management companies, some bad and some good. Christian has shown me and several clients I have referred to them, how to do it right. I have heard nothing but good things about how they handle maintenance, repairs and tenant issues...all good. You can't go wrong with Top Tier. read more

My personal experience is with Zohra - professional & courteous on all accounts- also Kelly who was patient and saw to it that my access was ready and replaced old carpet... read more

Excellent service! I recently used Top Tier to handle my first rental income property and I couldn't be happier. From the start they have been efficient and great at communicating. They have gone above and beyond for me and my tenants. Thanks Top Tier Team! read more

Christian and his team were on point from beginning to end. He is super organized, very knowledgeable and a great communicator. And he clearly operates with his clients' best interests in mind. I can recommend Vickery Properties without hesitation. Fantastic. read more

Highly Recommended! I've worked with the Top Tier management team (Christian Vickery and Kelly Kline) for many years. Both are very educated, thoughtful, and deliver quality professional results. Their team of property managers, service reps, in-house repair, etc. all show the same quality in their work. The Top Tier team members are problem solvers...exactly what is needed in property management. *** Call them :) read more

Vickery Properties is an exceptional company that offers professional property management services . Christian goes above and beyond to help his clients and I highly recommend his services. read more

This was my first experience using Vickery Property services to help rent a rental property in Walnut creek. Christian was so professional during the hold process. He Found a great renter for me and was always available to answer all my questions, I would use Vickery again and would recommend them to anyone who needs a property management company. read more

Christian was great to work with, he was great in walking us through the steps of getting our home on the market for rent. We moved out of state and received excellent service from his team! read more

Wonderful property management company. Very responsive to all requests. My wife and I enjoyed renting with Vickery Properties.

We were so happy with our services and the working relationship we had with Christian and his team. We were first time home renters, renting out our family home while we lived in another state. Christian made the whole process so easy and smooth from beginning to end, found us great tenants, and managed several things on our property without any hiccup. He was excellent at communicating and with follow through. I couldn't recommend Vickery Properties enough. read more

Wonderful experience working with Christian! We had peace of mind knowing he was handling everything for our rental.