Just no. From the first visit I felt things were amiss, but tried to give the benefit of the doubt…read more My mistake. First, I requested sedation due to anxiety and the type of work I needed. Obviously, I would need someone to drive me home. I just moved to the bay, and didn't know anyone yet, so I asked if I could take an Uber. One of the assistants said it shouldn't be a problem and she would confirm w the dentist and follow up w me. Never happened. The front desk receptionist took the invoice I signed and when I asked for a copy, she said she would email to me. Never happened. Now....weeks later I finally confirm an appointment w them. Why now? Because I asked a family member to fly in from SoCal, perform as my designated driver and care for me afterwards. I made this very clear when I made the appointment. The receptionist confirmed the appointment with me and provided me with both aftercare instructions, as well as the prep.
The morning of, I arrived - ready. Immediately I was told, "Oh. It looks like you will just be getting your wisdom tooth pulled today. The doctor wants to give you more X-rays to determine if we need to bring a surgeon in." Um, what?? I asked her why I was never told this, and explained to her that my family member flew in, because I was supposed to get everything I needed done in one appointment. In fact, when I booked the appointment, I mentioned both procedures I was supposed to get, and it was confirmed! Not to mention the fact that I requested 3 days of PTO from work. Because wtf would I need someone to drive me home for a wisdom tooth?! I've had a wisdom tooth pulled before and didn't need sedation and drove myself home! I requested sedation this time because I was getting my freaking gums cut open for an implant! Totally different level!!
I was offered no apology, no explanation. I was pissed! 1) after all the xrays on my initial visit, consultation, that wasn't enough to determine next steps?, 2) When I booked the appointment, I wasn't told this ahead of time?, 3) Another set of X-rays and additional visit meant more money out of my pocket, 4) a clear disregard of my time, my family members time.
So I sat down in the waiting room. My appointment was at 9. At this point it's 9:10. And I continued to sit. And as I continued to sit, I had a lot of time to think about everything and all it did was piss me off further. Then I looked at my watch...9:35. So I stood up and walked out.
I took an uber to where my family was purchasing food I would need, like soups, tea, etc....since we both thought I was getting surgery. At this point it's 9:50 and I'm angry, explaining what happened. Finally at 9:55, the office starts calling me. Back to back to back to back. And each time I pressed ignore. Then my family said: "Maybe this is the universe protecting you. Do you really want to be sedated by a group of unprofessional, incompetent people?" And she was completely right. No, I do not!
Also, Funny enough, my insurance did not cover 45.00 from my initial visit. And these people made sure to send me, via snail mail, at least 15 bills in the mail. In fact, in one week, I received 8! So y'all sure don't forget when you want your money! But you forget your common sense when it's time to tell patients there's been a change in plans, or if they are no longer receiving surgery and therefore, do not need a designated driver. Because that would be too much like right. Right?
Done with this place and they won't ever see me again. Do yourself a favor and go where the staff are professional, competent, and have basic common sense.