I hope this review saves someone else from signing up with Greenix. My experience with Greenix has been nothing short of a nightmare. Not only did their treatments completely fail to eliminate any of the pests on my property--including spiders and bees--but the technicians actually caused damage to my property during their visits. Despite receiving zero results and incurring property damage, I was hit with a $299 cancellation fee just to escape their contract. The sales reps never mentioned this fee upfront, and I found myself forced to pay after being charged for services that did not work. I strongly urge anyone considering Greenix to look elsewhere; this company is a masterclass in misleading sales tactics, ineffective products, and horrendous customer service.
Common issues cited online indicate that I'm not the only person who experienced this.
Misleading sales tactics: Many customers report being approached by aggressive door-to-door sales representatives who give inaccurate information about pricing and the scope of services.
Undisclosed cancellation fees: A frequent complaint is that large cancellation fees, often a few hundred dollars, are not mentioned upfront by sales reps. When customers try to cancel, they are told they must pay the fee, sometimes after being incorrectly charged or receiving no service at all.
Ineffective treatments: Some customers report that after treatments, their pest problems did not improve or even worsened. They note that the products were not effective against pests like spiders or bees.
Poor communication and missed appointments: Reports indicate issues with technicians missing scheduled appointments without notice. When customers try to resolve the problem, they experience poor communication from the company.
Problematic billing: Several customers on the BBB have reported being charged for services they canceled, did not request, or did not receive. Others complain of a monthly fee for a quarterly service.
If you choose to go with them, proceed with caution. Their service techs will probably break your fence/gate, trample your external decor, and need to rely on you to supply the most basic thing - water for their solution - because they don't arrive prepared. This means that even though they advertise that you don't need to be home when they work, you will need to be home to babysit. Just sharing based on my own awful experience and having to pay to end a useless and overpriced service left me bitter. Do better, Greenix. read more
