To the woman I have spoken with at Seitz Wildlife (also known as the owner),
I hope you received my message. I have to say, I am absolutely appalled at the service I have received. I have been very patient with you, but have decided that I need to take my services elsewhere. I first spoke to you about two weeks ago- in which you told me you would return my call to schedule a time to come out and set traps for the raccoons I have living under my deck. No call. I waited two days to give you the benefit of the doubt, in which I decided to call you back. When I did it sounded like you were at a daycare and could care less that you never got back to me. Then you said you would call me back again. No call. This was Thursday, I received a call on Monday with a terrible excuse that your phone wasn't able to leave messages. So I scheduled for the following day at 4pm. This was 7pm at night. The next day at 4pm I received a call when I had my dogs on a walk- I didn't check the voicemail because I figured it was a courtesy call saying you were half hour away. Nope, you were confirming apparently, and never showed up. Fuming, I called back the following day (we had stayed home waiting for you to show up the entire 4 hour window). You explained you were confirming- even though I had spoken to you to confirm less than 24 hours prior? Absolutely ridiculous. When I called back you informed me that you wouldn't have an opening until the following Tueaday, so I scheduled you to come out between 9-12pm. You called at 9:30 explaining that it was pouring where you were located, so you couldn't come out because it was unfavorable conditions, even though I told you it was NOT raining here in West Chester, but that you'd call back in a few hours to schedule a time for later in the afternoon. Again, NO CALL. I'm absolutely appalled (I'll say it again) that someone would run their business this way. How you get clients is beyond me. read more
