They came. They saw. They kicked ass...of the birds that nested in my apartments vents, that is. And they did it all humanely. Now we are bird free (they were flying through the house), and avian murder was not necessary. It wasn't cheap, but I would call them again for animal (especially bird) removal. ‍ read more

We have had dead mice in our kitchen drawer since last week in traps they set. They were supposed to come remove them but never showed up. We gave them the benefit of the doubt and have contacted three different tech people, the main Critter Control number, the district manager, and three times the sales manager that had sold us the job. Nobody has replied to emails, texts, or phone calls. Just an update, the district manager did get back to us and came out, so judgement is reserved to see if the bad service was an anomoly. read more

It has been over one month and the FIASCO called Critter Control. I pray to God we NEVER have another problem and we DO NOT have to use this service again. Took our money as a deposit (DO NOT DO THIS). They may show up...they may not. They may complete the job...they may not. Customer service is virtually impossible to reach. A DIFFERENT contact EVERY SINGLE TIME.....Apparently, another large Corp. purchased Critter Control and Howdy Doody is at the helm. For your own sanity, try ANY other outfit but these knuckleheads! read more

lousy phone communication. you are on hold 30 minutes ! IF you ever get anyone. treatments good. pricey. Service calls are not on time. * they schedule you and send an email. If it's not a good time you can't get anyone to help reschedule. 2 techs. Cole & Wade are excellent. read more

Awesome work in removal of my squirrels nest in the rafters of my house. Quick and easy removal. Thank you.

These guys are great. We had a family of squirrels living in my dormer. Critter Control was responsive, competent and capable. Problem solved! read more

This company is a scam! They also go by the name of Critter Control here in Philadelphia, PA. This GA address was on our contract. On December 8 2023, Critter Control sent a sales guy named Brian Wistner. He was here for 40 minuets assessing the situation and said he would get a quote to us. Over a month went by with us trying to reach him. No response. Finally I called to speak with a exec from the company and someone named Sophia Evans, the Regional Customer Relations Lead for the North East spoke with me. Sophia Evans finally got Brian Wistner to send an estimate. He wanted close to $3000 to install a few cages around openings in the property where the raccoons were likely entering. It was ridiculously high, but we desperately needed to get them out, and were promised they would help. They asked for a $1700. deposit which we paid. Then Brian disappeared again! After 2 months of no response, I finally called Sophia Evans again and she got Brian to finally send someone. They installed one tiny cage, for a small squirrel, that was it! There was a major hole which Brian said at the estimate was likely the main entry for the raccoons, and was most important to cover. This was never done. Then Brian then told us he wanted the electric company to cover the main service wires, running next to the house. The wires aren't close enough to the house to interfere with what they needed to do, but we complied. That took a couple of more weeks to have done. This was in March. Again Brian has disappeared! Three weeks ago I called and spoke with Sophia Evans again. She said she call him and get back to me. After speaking with her, Brian Wistner called back and said someone would come out the following week. Three week later and we have not heard from Brian or Sophia. We want a full refund from this fraudulent company and Brian Wistner and Sophia should be fired! We hope we can avoid suing Critter Control in small claims court, but they are leaving us no choice. read more

Team cuts corners. I paid $9,000 to get attic cleaned and new insulation blown in. A year later I had to hire a different company to re-do work as Critter Control did such a terrible job. read more

I called critter control because I have a fox problem. They said they could remove it. Would bait traps and leave for 3 weeks. I asked how far away they would take the fox. Was told 3 miles. Guess what, that fox would return post haste. So would raccoons. And I cancelled when I heard the price of 3800 to 4000. Outrageous, will eliminate the problem myself. read more

TL;DR: Employees were courteous in person, however, scheduling was a pain, and their "full exclusion" is not actually a full exclusion - it is whatever they can identify on their first walkthrough. First, there was an initial free inspection scheduled. They took a walk around the home and then recommended a $2,900 full home exclusion service and a monthly $70 recurring service. The full home exclusion identified several entry potential entry points. This is where they did not do the job they set out to do. 1) During inspection they stated and sent pictures that they would seal up potential entry points. They either forgot what had taken place during inspection or did not even bother to seal what they took pictures of. They even took pictures of the garage as potential openings and did not seal them. 2) They took pictures of holes around the basement windows and did not seal them even after 3 exclusion visits. It took multiple emails, and twice upon stating they would come on the property they never showed. It took follow-up emails just to get them to come and finish the work they were contracted to start. Example: they did not show on the date that they agreed to, afterwards never proactively contacted me as to what happened - I had to send follow-ups in order to get these things fixed. Also they never even fixed all of the "gaps" that they identified. read more

We had a hole in the under decking of an overhang where something was living and scratching. There was also extensive work done by roofers a decade ago that did not allow sufficient breathing room for the health of the roof. The proposal was to install a one way trap to empty the roof of any wildlife and then to return to patch the hole. In addition, they removed the siding that covered mesh and covered it, instead, with critter proof wire. They started badly because they used a clear silicone to seal the wire mesh, which was unsightly, but when I complained they trimmed up the edges a bit and used a brown silicon to match the wood underneath, disguising the edges of the wire. If the price had been 1/2 of what it was, or even 2/3rd's I would have given them five stars. BTW, the company has been acquired by a multi-state corporation and no longer operates with the same management. read more

Daniel and Matt from Critter Control were both very knowledgeable and professional. They diagnosed our issue and took steps to resolve it. Well done. read more

Critter control came out to help me. I have groundhogs. The gentleman said he wouldn't be surprised if they catch more than we thought were there! That was probably because of the amount of holes around my mobile home. This service cost me over 1200.00! I really believed they were gonna do all they could to help me. However, I would not recommend this service to anyone! They put three traps to begin with, and then another one on the fourth day. After 5 days they took the cages and that was that. Not one groundhog caught! I'm done for! read more

Critter Control/Tyler has since contacted me about this review. He was extremely interested in what had happened and was concerned and wanted to hear the details directly from me. I really appreciated his response and interest in what happened. He was extremely understanding and said this is far from how they do business. It was not typical for Critter Control and how they do business. He admitted that the response to my phone calls (or lack of response) was not how they do business and they dropped the ball on my situation. I have to say that I am happy as to how this was resolved. It meant a lot to me that he took the time he did to make the effort to correct the problem. There were errors made and he owned up to that, and for that reason I wouldn't write Critter Control off. read more

Critter control guaranteed that they would get the squirrels out of my ceiling and seal up the entry holes. The cost was $1800. They stated that if I didn't go with them after they performed the initial inspection that I would be charged an additional $300 if they had to come back out, so I allowed them to get started. They installed a one way door, which allow the squirrels to leave out the ceiling, but but would prevent them from re-entering. They said that they would return in 10 days to seal up the entry point, spray some pesticide and some anti pheromone spray. Well they didn't return for a month and I told them that the squirrels were still going in and out of the house. They removed the one way door, left and charged me the full $1800. I requested a refund because the squirrels remained in the ceiling. They denied the refund, stating that although the squirrels remain, their guys did "some" work. Rip offs. read more

Terry was not only extremely professional, he was thorough, engaging and understanding. He came while I had 2 sick kids at home and did his job while listening to me ramble (dying for adult conversation), he found areas of rodent entry we had never even thought of. Friends of ours recommended this company and we are so glad they did! read more

I recommend this outfit having used their services for "squirrels in the attic" issues. They provide excellent phone response to inquiries and scheduling requests. Their staff people are very pleasant, affable, yet professionally well-informed. They're able to explain what it is that they're proposing to do, and upon customer approval, they do it. I've found them very effective at eliminating those pesky rodent ("tree rat") issues, and providing a humane method of doing so. read more

Terry was great! Came out and inspected the yard, taught us about the different creatures in our area, and treated the part of the yard that voles are living in. Would highly recommend! Hopefully no more critter issues for us, but if there are, we will definitely be calling Critter Control again. read more

Do NOT use this company under any circumstances!!! I had a squirrel in the soffit of my house. They gave me a cost of $310.00; I was ok with that so I scheduled them to come out. They put a one-way device to let the squirrel out and the next day sent me an invoice for $589.00!!!!!! This sounds like switch and bait. At no point did ANYONE say anything about an additional cost until AFTER the work was done. The Better Business Bureau should investigate these people!!!!!!! read more

I agree with all the negative reviews! Stay away from Critter Control! They are out to take advantage of people who just want the vermin out of their house, so they upsold me services that I never received. Under their contract, they came for a week, but they didn't even get all the squirrels out of my attic. When I called to say that there was still a squirrel in my house, they never even called me back! In the end, I trapped more squirrels than they did. And I never received all the services that I paid them for! read more

Matt and Dave are great techs to deal with! And Brad and the office staff are very helpful and knowledgeable. I hope I do not have to call them often but will if I ever have issues again. read more

Very disappointed in their customer service. We had them come out in 4/2018 to install something to help with our woodpecker problem on our chimney. Less than 1 year later the device fell off our roof and they refused to come out and replace it without charging us another hefty service fee. The device is cheaply made for outdoor conditions and should be able to last in the elements more than a year without having to replace it and charge customers service fees for coming out again. despite calling them repeatedly asking them to replace the poorly made clip, they refused without charging us a service fee. read more

We had squirrels in our attic. Their solution is to put a baited squirrel trap on the roof and charge $129 every time they come to empty it. Since you don't want to leave an animal trapped in there, that means AT LEAST $129 PER DAY catching squirrels from the yard, from the trees, and maybe not at all from the attic. It was a ridiculous, expensive venture paying them to catch every squirrel that wandered onto our roof while the attic squirrels continued to go about their normal business.. Call A Wildlife Pro instead - they had a sensible approach. They sealed the entry points to the attic and put a one-way door on there. So, as squirrels left the attic to forage for food, they couldn't get back in. Once you stop hearing squirrel noises, they remove the trap door and put a permanent seal on. In less than a week at far less expense, they solved our problem. read more

A squirrel had moved into our attic. After laboring through infomercial literature in the internet and reviews, we contacted Critter Control after another leading contractor did not want to do what the infomercial said they should and would cost a lot because of distance. Terry of Critter Control was terrific to work with. He was down to earth and easy to relate to. In the first session, he taught me so much about how to monitor my squirrel and worked with me so we can know our enemy. By the second session, because our squirrel was too smart for the traps, he set up barriers so that squirrel could not return. Price was right for the work as well. It has been 1.5 years now and no more squirrel problems. Pest problems are very stressful for a home owner. I recommend always use the professionals. Thanks Terry. read more

After 24 years of peaceful coexistence I had to make the difficult decision to have our resident 4 groundhogs removed, after they starting entering the small dog yard and injured the eyelid of one dog. Of course as an animal lover I wanted a humane situation of relocation. After lots of internet research I chose Critter Control. They responded quickly to our call and educated us about the process and what safeguards were taken to protect the animal once trapped, including timeframe for removal and relocation. The field tech was equally educational and carefully looked over the property before choosing a place for the trap. On 2 days that were very hot, the tech came out promptly to remove the trapped animal (the trap does have a shade cover). After 4 days, all had been trapped. If you must have wildlife removed, and you care about the humaneness and efficiency, consider Critter Control. read more

I thought critter control was a bit high dollar wise for the "actual" amount of work that was done. He put out squirrel traps that tool all of 5 minutes. He didn't come back until 3 days later, meanwhile a squirrel was trapped right after he left. The trapped squirrel was on our porch roof then immediately fell off onto our pool deck and our dogs kept going outside to sniff it. Like I said, he didn't come back for 3 days and the squirrel had died. I didn't like that, AT ALL!!!! Overall, he took another 5 minutes to patch the hole where the squirrels were getting in and that was that - end of $598.00 job. A bit exuberant don't you think, for 10 minutes of work. read more

Critter Control is terrific and effective. They do their work right the first time, and don't gouge on pricing as so many other pest control services have done. We've had them out for a variety of pests including mice, woodpeckers, and one very persistent groundhog. They are a pleasure to work with - highest recommendation. read more

I had a very tricky critter problem and over the course of 4 months, Critter Control was able to solve it and get all three families of critters moved out of my house. They were always responsive and easy to deal with. All repairs were completed in a timely fashion and the quality of work was very good. Highly recommend read more

Critter Control found that we had flying squirrels in our attic. They sealed up all possible entry points in our roof, exterior walls, doors and foundation. They allowed the largest hole to remain open, and set up a one way door on it. Critters could get out, but not back in. Since flying squirrels must go out at night, they were gone within a day. I saw one poor soul trying to get back in. Sorry, squirrel. After a week or two, Critter Control came back to remove the door and seal up the hole. That was about a year ago. No returns. Their service is not cheap, but they get the job done. Would definitely use again if needed. read more

I captured a skunk instead of a groundhog! (I later learned that groundhogs are not nocturnal; skunks, most definitely!) In a panic, found the Critter Control number. Someone came out that same afternoon. After explaining where the trapped critter was located, I was assured that I could go to work and it would be handled. I was very, very happy with the quick, efficient service. Yes, Angie, Critter Control is the one to call. read more

If you have critter problems - do not call these people. The receptionist is rude, they overcharge and are apparently too busy to return phone calls. read more

I contacted Critter Control when I heard scratching noise coming from my attic. I was a nervous wreck since I didn't know what was going on. They came out the next day. From the woman on the phone to Dave who came to my house, they were very nice and knowledgeable. It was a raccoon based on the hairs left behind in a hole in the attic and the nearby tree. Dave was very patient with me in explaining what happened and next steps. I would recommend them to anyone! read more

Highest recommendation. Professional, prompt and effective. Terry has an encyclopedic knowledge of critters and how to get rid of them humanely. read more

"When I started calling around for quotes on a little squirrel issue that we had in our attic, most companies would tell me the rate to get someone out but nothing else. When I called critter control, the dispatcher did a very thorough consultation with me and really put me at ease with my situation, as I have no experience dealing with such an issue. He gave me price quote only after asking me my issue as well as asking for a description of my home and all. Then they sent a technician out the very next day. Very prompt and professional. Maybe a little on the pricey side but worth it for peace of mind for sure." read more

We had a great experience with Critter Control. The call were answered quickly and an appointment was scheduled in a short time. The technician arrived on time and was effective an knowledgeable. We have not had an issue since he sealed our house and set out the proper deterents. read more

Solved my bee and woodpecker problems for good. Happy to work with them again but I hope there's no need.

Flying squirrels in our attic and Terry figured out exactly what to do. He humanely set up a one way trap and left it for several days to ensure the squirrels left and could not get back in. He sealed up the other places squirrels could find. Highly recommend these folks. read more

I highly recommend Critter Control. I had been struggling for several years on my own with the ground hog onslaught at my house in Chestnut Hill. I finally called them, and they took care of the problem quickly and efficiently. It took several months of effort.. Everyone I dealt with at CC was helpful, direct, responsive, polite. I learned to accept their advice/guidance entirely. When they promised to do something, they always did. A really well run operation. If you have any issues with pests, call them right away! read more

Very knowledgeable technician who quickly found the problem, set traps and caught a raccoon in a day. Local exterminator had tried for two months and we were losing our minds. read more

I would highly recommend these guys. They did a great, professional job. We had issues with bats in our attic. They took the time to explain everything and then did a great job at sealing up the entry points. I hope not to need their services again, but if that day comes I will definitely be making a call to them again. read more