Dirks are sanity savers. Allow me to explain. My first experience with Dirks was as a renter. My landlord hired them for quarterly pest maintenance on the property, and I was always pleased with their professionalism. When I bought a house and started seeing creepy crawlies, I remembered Dirks and called them up. I've been using them for over a year now and have been very impressed by their customer service and knowledge. They are always timely and helpful, and they really make an effort to get out to solve problems (like this year's fly and bee infestations) as quickly as possible. They always tell me what I need to know ("Those are fake black widow spiders.") and never what I don't ("You could have been eaten alive by killer ants!"). Instead of spending $20+ on random cans of Raid and risking my safety and sanity when a problem pops up, I can call Dirks. That is more than worth it. I suggest you give them a try. read more

Don't say fast and free estimates and then say that was just to talk to them on the phone with a 99 dollar charge.

I love how my tech leaves my gate open and my dogs got out then next service I see him and he lies to my face saying he was chased off site by my dogs if that was true why no phone call to us saying what happened and I don't see that on my camera at all what the tech don't know is I have cameras on my property he straight up came and didn't close the gate then lies to me about it we will be canceling our service read more

Amazing to see that despite my review and your supposed concerned reply, as well as me calling yet again on June 16th, NO ONE HAS REACHED OUT! The person I spoke with assured me our issue was being escalated again to managers and to 'keep the line clear'- WOW! No one called that day or today. You should be embarrassed by your actions as a company. read more

Similar to many reviews here, things took a sharp decline when Viking took over from Dirk's. Poor communication of when they would show up, wouldn't show up at previously scheduled times, and would cancel at the last minute. When attempting to reach out to customer service, nearly impossible to talk to anyone or get any response. When we attempted to schedule indoor services for ants, technician told us we were wrong and couldn't possibly have ants because it was winter. Charged twice for services that did not happen. When attempting to cancel service and have fraudulent charges removed, they made it difficult and they told us our account was deactivated, when we could in fact still access it and see pending charges. read more

Looking for pest control services? Keep looking if you are considering Viking! Had them for 3-years and during that time I had 10 different technicians on 12 visits for quarter service. No uniformity with any of them. Glue boards put down by one tech, next one doesn't know where they are and doesn't check. Went into customer portal to request service and never received a response. Really miss Dirks Pest Control! read more

The worst! Same problem for years. Never resolved. Manager visit did not provide any higher level of service and same problem persists. Save your money. read more

This place is a total scam. They took my credit card info and just bill however they see fit. Please do not use this company as they use fraudulent practices. I am still waiting on a call from a manager. I am reporting my issues to my bank and reporting it as FRAUD read more

The company was amazing as Master Touch but this company bought it and they're running it into the ground. The first appointment I waited four hours and the guy finally showed up 30 minutes past the scheduled window time. He banged into every wall and up the stairway with his ladder. Never installed the infrared detectors in the attic, sprayed our dog toys with the chemical spray, only sprayed one floor not the other 2. The second technician that came out he was wonderful, but the company originally tried to send him out to come into the house without scheduling it with me. We now have a technician coming out to pick up the equipment and I'm not home because they scheduled it without contacting me again. This company just doesn't know how to operate properly. How can you get into the customer's house if you don't schedule the time with the customer. I canceled our services and now have to find a new company to use. $450 and I caught the mouse that got in. Waste of money. read more

Keith did a great job. Very thorough !! Returned the same day at the end of his shift to follow up.

Customer Service is not up to par when needing to cancel service as the 800 number goes to someone who has to transfer you to someone else. I was able to receive a return call and this current issue was resolved. read more

We loved Dirks when we started with them. The employees were kind, and it was easy to get in contact if we needed to speak with someone or schedule an appointment. Everything went downhill when Viking took over. Whenever we had service we were always notified when someone would be over, because we would have the inside serviced as well. Unfortunately, when it was switched to Viking, we were never notified for services. There was miscommunication and it was extremely difficult to get anyone on the phone. In the beginning, we thought it was just an adjustment issue. The same issue of not notifying us of when we would get serviced would happen several times. At first they advised me it was because I was not set up with their online website. I did everything they asked, set up my phone number, email, etc. They still would come unannounced or send a message that they were coming and we would advise it was bad time and rescheduled for another day, but the tech would still come out on the day we were not available. Another thing that bothered us was they would move the service up a few weeks when they switched to Viking. We were on a schedule of every three months to get the house serviced, but they would have someone come and service us a few weeks ahead of time. We canceled Dirks/Viking because of their customer service. Whenever we would call, we couldn't get a hold of someone or when we did, they did not have the answers. Our call was always bumped to someone else. Dirks was a small business that we enjoyed using, once they joined Viking, it became more of a corporation that really didn't care for their customers and we felt like a number. We hope that Viking can take our feedback and make changes for their future customers. 9/28/21 update We did received contact from Viking after posting this review. They did correct the issue we had and closed our account. We are glad they responded to this review immediately and took responsibility. They took our feedback seriously and we hope it continues with their current and future customers. read more

Worst customer service, swindles customers out of money. Do not hire this pest control company. I could not reach anyone at their conpany to cancel my services. read more

So , great technician. resolved my issue. Pests returned 60 days later but it was a holiday so i couldn't reach them. I called the next day and they honored the warranty. I made an appointment and the day of the appointment i took half day at work. My window of service was 2::00-6:00 around 3:15 the new technician called me and said he couldn't find my house. He told me to reschedule, i said why should i if you guys can't find my house? read more

Worst customer service. Pay attention to the Oct 23 review below where the customer couldn't even get a call back to cancel their service. For us, they bought out our contract with Dirks without telling us and then disregarded the service Guarantee Dirks had. We started getting a mice issue and they came out and said it was a crawl space issue but they needed come back out...then crickets. We called, emailed, tried social media. No response. Then on Vet day we saw their post "honoring veterans" and my wife commented that was not true because of our experience. They took 2 days to reply to that, and then another 2 days to call. When they came out they told us not to remove the mice, to call them to remove it. When they came out a second time they left part of the mouse carcus on our basement floor. They just called us at 4pm before a holiday weekend and told us no one can come out till next week. That mouse carcus (health issue) is still on our basement floor and my family is at risk for health issues as a result. Do yourself a favor and stay far far away from this company. read more

Have been using Dirks for a few years and were satisfied with their services until taken over by Viking. We recently had an uptick in mice and ant activity only to have our voicemails go unanswered even though we pay for quarterly service. read more

Dirks recently merged with Viking, which took me by surprise. However, I got the same level of service I have been used to. The technician came out and addressed my concerns, and was very respectful and courteous. Most of all, I was impressed with his knowledge. I had an ant infestation, and I have not seen a single ant since the treatment. I am very satisfied. read more

It is very disappointing that when you have an appointment scheduled and they call you 2 hours into your 4 hour appointment block to cancel. Reason being they no longer service my area even though they are literally 8 minutes down the road. I will not be contacting them again. read more

I met with a technician named Ryan who seems to be very knowledgeable but to the point of being condescending and arguing with me to make his point repeatedly in front of my house guest. What was described to me and explained was done in a misleading way about the services that were to be performed. As a result I called to speak with someone to go over exactly what should have been expected for the money I paid. I spoke with the Owner who was still, after 30 minutes, only interested in boosting about the reputable work her company does and her extra curricular volunteer work. I wasn't calling to question anyone's character, I called to talk only about the services I paid for. Dirk's was not interested in resolving this manner in any way. As a result I am very disappointed and will not be a repeat customer. read more

R. Gibson serviced my home on March 30, 2022 and did an excellent job. Polite and efficient. I highly recommend.

I contacted Dirks Pest Management for their help with the mice problem which just started in one wall of my house. The business responded to my request super quick, and everyone I spoke on the phone was so courteous and professional. Pest management specialist Sean came out to my house one day after my request, and inspected the house thoroughly. He set up secure temper proof traps in the basement, attic and outside of my house. He also pointed out possible entry points, so that those can get fixed. I can say that I slept so peacefully last night because I knew the mice problem has been taken of. Such peace of mind! Sean was so knowledgeable, professional and polite to work with. I signed up for quarterly pest control management plan, and I highly recommend this company to anyone who is looking to find a pest management service provider. read more

I was having an ongoing ant problem that I could no longer handle myself. I called Dirks at 9:30am and they had a tech at my house in 30mins. Alex was very professional and explained my situation. He sprayed, set traps, etc that morning. I would highly recommend for anyone needing pest management. read more

Loved Dirks and since Viking merged, the service has been horrible. Was on the quarterly service and they never made an effort to come inside. As most of us during the pandemic work from home they routinely they come for quarterly visits and only treat the outside of the home and not knock or ring door bell. When I called, they said someone would call to reschedule an immediate visit to treat the home. This has happened the past 6 months and NO callbacks or visits. The today, I received a marketing call about a new priority service for existing customers for more money they will come out on a priority basis. Needless to say, the cancellation was met with someone will call to APPROVE my cancellation. Approve? DO NOT USE THIS COMPANY. read more

Super friendly, efficient, family-owned, reasonably priced, responsive clear experts in their field. I called Dirk's at 2 PM and my home was evaluated and treated by 830 the next morning. Two thumbs-up Dirk"s! read more

Great experience two years in a row. No ants in sight after one treatment. Would recommend.

I had the Technician Ryan come out to my house after I found a few mice. He was on time, very kind and quick. He calmed me down about my situation and let me know it wasn't as bad as I was thinking it was and helped me find a plan that was affordable and worked for my needs. Nancy, who set up my service, was also extremely nice and made sure someone was sent out as soon as possible. Thank you to everyone at Dirk's you're all amazing! read more

I simply love getting wowed to death. If you are in the mood for "death by spectacular service", call these guys RIGHT NOW! I called them on Thursday to schedule to have someone come out and spray my house for carpenter bees. The person on the phone was knowledgeable, friendly, and simply, "easy." I set up my appointment for the next day, Friday, between 11am and 1pm. A Specialist named Sean Hannon showed up right on time. He was friendly, knowledgeable and explained everything. He even marveled just how "terrible my carpenter bee infestation was". Here we are 4 hours later and all the carpenter bees have bid adieu! Their number is now on speed dial in my phone under "Exterminator." read more

Last Monday I walked out my front door as i was taking my dogs out and was confronted by a swarm of yellow jackets. I and one of my dogs were stung more than once. There was a huge swarm by my garage. We had to run to get away. I called Dirk's and 45 minutes later they were at my door. The technician was very professional and polite. He proceeded to educate me about yellow jackets and how he would proceed to fix my problem. He put on a bee suit and sprayed the nest. He said it was a larger nest than he expected. One hour after being horrified by swarming bees and stung, my problem was fixed. Thanks Dirk's! read more

My friends use them for preventative and the easy stuff like the little ants. I had an unknown invader and needed an expert to help me. They treated me like I was not welcome and wouldn't be straight about it, pretended not to know anything, and in my research I found out why. It requires experience and skill. If you want a real detective who CARES that you are trying to save your home, DONT GO HERE. They are knowledgeable and they insultingly played dumb, leaving me bewildered. read more

One of my tenants informed me of a termite infestation at my multi-family building. After contacting several pest management services, and receiving quotes from each, I settled on Dirk's PMS. From the initial consultation with Lauren to the comprehensive quote I received from Joe, I knew I choose wisely; their expert service and knowledge proved miles ahead the others. They even guaranteed their work, in writing. Can't ask for anything more. 5/5. read more

We live in an older home which was vacant for a year before we moved in so needless to say, there were spiders and house centipedes everywhere. Dirks Pest Mgmt came out and took care of the problem! First they were extremely nice and very professional. During the visit, they showed me where the pests were coming in and tips on how to prevent that in the future. They explained what they were doing and what chemicals they were using. We had the treatment done in July and its now the end of September and what a difference! I rarely see a spider (even in the unfinished basement) and I think I've seen maybe 2 centipedes since July. I am so pleased with them that I've recommended them to everyone I know. Thank you so very much! Mary Henning Norristown, PA read more

Family run business that demonstrates pride in their work. They came when they promised, charged a fair price and made follow up calls. Highly recommend!! read more

Very fast response and very professional. I would recommend for anyone with an ant problem. Sean was a very nice young man who was very honest. They are very reasonable with price as well. Happy they were recommended to me and now Im doing the same. read more

I am giving Dirks a poor review for the following reason. We were treated for a bedbug infestation from July 12, 2019 to January 10, 2020 at cost of nearly $4,000 that included bedbug monitors, Active Guard chemically-treated fitted sheets placed under the box spring or mattress, and Nuvan mini strips. Dirks was unable to rid our home of these pests. We had our entire home heated to 120 degrees using 5 heaters at a cost of over $2,600, at least 9 chemical treatments and still found live bedbugs on February 2, less than one month after a chemical treatment of our home. Each technician claimed to not see any bedbugs except for one who found 2 live ones under our mattress. During this time period, we threw out 3 recliners, 1 loveseat recliner, a couch, numerous pillows, and an area rug since we would see live bedbugs days after treatment. After our August 13 treatment, bedbugs bit up my sister's legs starting about 4 days after treatment as she slept on our remaining recliner when she cat-sitted for us. After our Sept. 13 treatment, we had an additional free treatment since we had done everything Dirks required to warranty their work. They treated both our home and the garage. We had 3 additional chemical treatments on Nov. 8, Dec. 6, and Jan. 10. On Feb. 2, I discovered 2 live bedbugs on our mattress after removing the fitted bottom sheet. I called Dirks the following day, but they refused to believe me that we still had live bedbugs. We decided to contact another pest control company and had another heat treatment in the two bedrooms. This time the rooms were heated to 150 degrees, aluminum was placed on the floor since our home is built on a cement slab, fans were used to circulate the air, and our platform bed was taken apart. I was permitted to stay in our home since the two rooms could be isolated. It took nearly 5 hours to get the temperature up, move around the contents of drawers, throw rugs, and laundry to make sure that none of the bugs were able to hide and survive. We also had the house treated with Aprehend, a natural bio pesticide that is odorless and kills the bedbugs after they walk on the sprayed areas and bring it back to their nest. We will be having Aprehend treatments every three months. In total, we had to spend an additional $2,014 for another heat treatment of the 2 bedrooms as well as treatment with Aprehend throughout our home. I feel confident that we have now killed all of these critters but only time will tell. read more

Very pleased with service. Sean arrived on time, outlined what services they can provide, asked about the house, any concerns that I had. Was very professional, worked quickly, kept me informed, and defined how the quarterly service would happen. Was also considerate of my having pets at home and how to work service around them. Highly recommended ! read more

Great company and very nice! Dominic came out and was very thorough and explained everything regarding the safety of the chemicals etc for my children and my pets. He was at my house for over an hour and sprayed everywhere and did the outside also and places I told him about that were concerning. He made me feel very comfortable. I would definitely recommend this company to anyone as a great family owned reliable company! read more

We had a serious problem with powder post beetles found in our brand new hardwood floors. Dirks identified the problem, provided multiple solutions and worked with me and the flooring company to develop the best solution for everyone which involved removing the existing hardwood floors, Dirks treating the underlying subfloor to kill any remaining beetles and larva and finally installing the new floor. It all took a lot of coordination between the flooring company the new home builder and Dirks made themselves available to fit the schedule as it evolved. The folks from Dirks were great to work with and I couldn't recommend their service more highly. read more

I called Dirks PMS on Saturday afternoon and left a message. As well I put in a request online. I was sure I wasn't going to hear anything until Monday, but I got a call back within 10 minutes and they were at my house within 15 minutes of their call back! Sean came in, checked and set my house up with traps, sealed a hole, gave me excellent advice to further protect my home, and most of all gave me piece of mind. This is a great family owned business. If you live on the Phoenixville/Collegevile area and have a problem, give them a call for sure! Thanks again Dirks! read more

I can't say enough about Dirks!!! We had a huge problem with ants, they were everywhere, even my bedroom. I know they are just ants, but they freak me out! I called Dirks because of all the raving reviews. They were very friendly on the phone and able to come out the next day, which I wasn't expecting since they are so popular. They inspected the inside and outside of my home, told me what my options were, and extremely professional. The ants disappeared after a week or so. I can feel comfortable in my house again! They make sure that they don't come back. Dirks is a family owned business, and have treated me like family!! Thank you Dirks, I am so grateful to you!!!!!! read more

Last week, I noticed I had what I thought was a beehive in the middle of one of my bushes in the backyard. I was going to buy a spray can of something at the hardware store to take care of it. I took a closer look and couldn't believe what I was seeing! It was scary! The hive was the size of a soccer ball! I knew this was a job for the professionals and immediately called Dirk's. They said they could come to my home that day! Dennis was a real professional and took care of what was a huge hornet's nest. He even walked around my property to see if there were any other pest problems. My neighbors kids watched from the window and thought it was cool when he donned the beekeeper uniform! Got pests? Call Dirk's! 9-6-16 read more