I tend to be very open minded when writing a review and not go just by one good thing or in this case bad, but to be honest since there's no way to give 0 stars this one start goes to the technicians that come to your home and do the work, they are knowledgeable, friendly and professionals, besides that everything else is terrible.
To give a time frame we started with this product when the Covid19 Pandemic was booming in the US, around May 2020.
First, IF you do take a product/contract from them and then you decide to cancel it, they will charge you the full amount of the contract.
The contract seems reasonable per application because of how they sale it to you (It will last for years etc). But it adds up to hundreds of dollars when you do the math.
Wanna talk about aggressive sales??? well, my wife an I where sitting in our garage taking a break on a afternoon and this guy rolls in a 2 wheel hoverboard (with a mask on) takes the mask off and start talking to us pretty much in our faces about the product. Well, the first NO didn't work, so he kept lowering price, talking about my awesome neighbors which I don't know, whom did bought the product. So my wife started to lean in with the idea that we couldn't go out for a while because of the pandemic so we would be spending more time at home outside etc.
So he sold us the mosquito one, "lower price" and whatever, then started selling the pest control one, which my wife also ended saying yes, then I ended up just asking if they worked mole problems because I have tried everything with one I have and nothing... after a nice 45 min chat we ended up with all 3 programs.
They sell this product stating, 'you will still see them for a few months because the pest or insects takes the food/venom they put in and take it to there nest where they pretty much kill everything in the nest'. That's BS!
Now they have this policy of, if you are not satisfied you can call us and we can redo it for free, which is great if it would actually work.
More than a year later and I haven't seen any improvement... Funny thing though, this was supposed to last for years!!!! The mosquito one for 5 years or so, pest I cant even remember.
NOW! first of all, I still have a mole, the mosquitos are still here and pest are also feeling at home. So when the contract expired I called to cancel everything because if you don't they still try to come over and keep charging you, just not by contract but by service which is funny because the timeframe of the contract is supposed to take care of it since it pretty much 8 months of service, but they still want to come over a keep at it. Now Talking about aggressive salesman again... don't expect to call and customer service will cancel it nicely. Nope, they will feel sorry and transfer you to an specialist/manager to cancel it (hence a salesman) to try and resale it back to you, and this guy doesn't take no for an answer until the 3rd to 4th time so get ready.
In other words Just don't! Buy once or twice a year a Home Defense gallon in home depot and it will do more than what this product did for me. read more