This is a great place. It's clean. It's secure. It's reasonably priced. The staff is efficient and…read morefriendly.

Look no further for safe, secure, affordable storage. The entire facility was spotless and there…read moreare trolley carts available to help roll property into the facility. Hours are great. it's very easy to maneuver a moving truck into the dock area and the loading area is free of obstructions so unloading is a breeze. I prepaid for 6 months and received 4 weeks complementary storage as bonus.... The Staff are superior. Julian was my point of contact and he was very kind, helpful and an all around genuine guy who made the stress of moving a lot easier than I had anticipated. Brad also was a point of contact and he too was a remarkable help when I stopped in to retrieve some property. For no-hassle, stress-free, safe, clean and temp. controlled storage put your valuables here. Like me... you'll be glad you did!

I have been with Vaultra Storage in Hamilton for many years…read more I could not be happier. It is always a pleasure to speak to Brenda. Every time if I have a problem, Brenda has always accommodated my needs. Thank you Vaultra Sincerely, Patricia Verbeek

If I could go any lower I would. I spoke with someone recently whom refused me to speak with a…read moresupervisor. They talked about he cycle being 28 days long when there is 30-31 days per month. I wanted to remove my stuff from the facility this month but the male flat out told me they are going to sell this week even though i have always made my payments. If you need storage this isnt the place especially when your on a fixed income

I was so satisfied by their service. the move itself was fast and efficient and the movers were so…read moreprofessional . it was also super helpful to be able to reschedule our moving day as needed.

I'm writing this review based on my personal experience, hoping someone from this company finally…read moretakes responsibility and contacts me. I've been trying for weeks to get a proper response, but all I receive is silence. A couple of weeks ago, I left a review about the issue. After that, the customer service manager reached out and promised me the problem would be fixed. Unfortunately, nothing has changed. No follow-up. No answers to my calls. This has been one of the most unprofessional experiences I've ever had with a company. I'm sharing this so others know what they might be dealing with. I'm still hoping someone responsible will contact me and finally resolve this.

IF YOU VALUE YOUR POSSESSIONS, DON'T USE ACCESS STORAGE!!…read moreThis facility is infested with rodents. The staff are all well aware of this issue but don't warn you prior to signing up for a unit. We had all of our home contents in storage for nearly 2 years while traveling and returned this past July to rodent urine and excrement on EVERYTHING - furniture, kids toys, boxes and bins chewed open, and our brand new Endy mattress and Dyson stick vacuum destroyed. Management told us they are aware there is an issue with rodents only after we brought the damage to their attention and said that a regional manager would be in touch. It took writing several reviews to finally receive a response. Scott, the regional manager offered us compensation in the amount of $900 which doesn't even cover the cost of a new mattress, but advised it would take up to 6 weeks to receive the cheque. It has been over 10 weeks and no one will answer our emails and no cheque has been sent. There is ZERO customer service or support. We spent over $10,000 in storage fees and had over $2000 in damages that aren't even covered by their mandatory 'insurance' policy. This company is criminal and should not be in business. I cannot express my dissatisfaction and frustration enough. Avoid this company at all costs!

From the owner: Welcome to Access Storage - Downtown Hamilton, we are conveniently located at 391 Victoria Ave,. We…read moreprovide safe and convenient storage solutions in Hamilton and across Canada. In addition to moving and packing supplies, we offer safe and secure Hamilton heated storage units, drive up storage, and auto storage solutions. At Access Storage, we believe in the importance of supporting the local community, and enthusiastically sponsor various organizations and charities. Shop Canadian. Store Canadian.

The one and only star goes to the front line worker who has to deal with angry and frustrated…read morecustomers such as myself for bad business decisions made at the company level. Buyer beware! Want to get a hitch installed? U-haul books "appointments" for a hitch installation even when they DO NOT have the part. We booked our appointment 10 days ago, needing our hitch installed for our family canoe trip. I went to our 9am appointment today to find out they did not have the hitch. Now it is too late to get a hitch installed anywhere else as companies are booking a week in advance. Makes sense. Wish I had known 10 days ago that an "appointment" for a hitch install means that I wait in line early on a Monday morning to be told the closest hitch is in Pennsylvania. Horrible.

Ran in to grab a bunch of boxes and tape and Brandon was awesome! Super friendly and helped me…read morebring the boxes to my car. Even moved my back seats to fit everything in. He went above and beyond! Thanks buddy!

My experience sod not start out well, but ended well…read more I'd called the location the week before and spoke to the manager. Told him I would be arriving in a week (gave him the specific date) with movers paid by the hour and needed his advice from looking at the contents of the moving truck to determine what size of locker would be required. Did not want to over pay for a locker or worse, find out after that it would not fit and then have to continue to pay movers to move to another unit. I spoke to the same manager the day before and confirmed the time I'd be arriving along with that he'd be there to assess and advise which he stated we'd see each other then. I arrived the next day in the time window agreed, went into the office and was advised, "today and tomorrow are is regular days off"! I really thought the staff were joking, however they were not. What's the point of agreeing on an appointment with someone if it's your regular day off???? And especially since he had also left no messages for the staff on site??? And with all due respect to the staff who we're on site, they were not able to make this assessment. Come to the rescue Angela & Nicole. While they patiently listened to my frustration and concerns, they remained calm and professional. I'd indicated I was going to be a calling the corporate offices for Public Storage Canada, which i did, and obtained the name of the district manager. They checked with their supervisor off-site and confirmed they could release the DM's contact information. The DM called the location after I had left her a VM and they had emailed her as a head's up and I spoke to the district manager directly. Explained my frustration and the details of the situation. The DM (Susan) authorized a solution that was agreeable and the visit ended. Hats off to Angela, Nicole and Susan. Thank you. Allan

Very friendly and accommodating! Good location. Yvette was very helpful and caring. Made my move…read moreeasier.