I am super sad about my update.
See, there was a time I frequented this location and the Phoenix location frequently. When I say frequently I mean 2, sometimes 3x a week.
Then the "thing" happened. I had a subpar experience and backed off considerably. I've tried a few times and I've had mess ups on my order where entire items are just not included, causing a call and an additional trip and another long wait.
Every now and again I crave it. Tonight was one of those nights. I was stoked to see an app available online, though I won't need it good for them!
I placed an online order at 6:18pm with est. ready time of 6:50pm. It's just up the street and I arrived shortly after pick up time.
Long line, extremely and not one I thought I would have to wait in for an order than was estimated to be ready for pick up. Maybe that's where I messed up?
I understand, things and happenings. I proceeded to the area where orders are packed. A lady there getting orders ready. I wait. I don't disturb, she calls "pick up order for [so and so]", hands it over, packs another order, calls the name, some guy thought it was his, it wasn't. She asks his name offers to check. At no point at all does she even acknowledge me. Which I find strange after watching a whole bunch going on. She just starts filling to go cup sauces and adding the mix to the frozen "cream" machine, wipes off the ketchup bottles, all basically right in front of me. Not a single word.
I think I see my order up there, JxxxxA on the ticket. I think it's mine. She walks away, trades places with the person behind the register and starts taking orders. Ok. Word. Another gentleman inquires as to whether I've been assisted. I think it's my order sitting there. I was mistaken, pardon me. He asks my name, eventually let's me know it's coming up.
I found my self being extraordinarily judgey with the first lady who just blatantly didn't even see me, I guess. I'm witnessing the interaction and demeanor as she takes orders. Super strange to me, the whole experience. Me in it.
My order is up! I can't wait, handed over to me at 7:03 pm and I get into the car and start digging in. Taco first and it was absolutely divine! The sauce was incredible. Even though it was cold to the touch. The tortilla, the 'fish', cold, within what? Maybe a minute and a half? Fair enough but it was still so good. Maybe my chili is hot or fries or 'crab' puffs. Nope. All of it. COLD. I don't really understand how. I mean, sure that's what I get for grabbing take out but if it sat their long enough to get cold, what? It just sat? It just sat, not ready yet, chillin'.
The food is so good. I never believe it's not "real" meat or dairy. For years, I thought, they must be lying. Because the food is so great, I'm likely to cave and go back.
As I stood there, reading the statement on Etiquette in the hall where the washrooms were, I was curious if the employees embody what I get from reading about the chef and creator, the feel it wants to offer. I'm in a new level of giving no f***s and perhaps my hoodie, hat, disheveled appearing to outsiders state I look to carry causes a level of unimportance, maybe that's my perception and therefore, my reality.
But nah, the vibe just always feels off to me. The whole way home I spoke allowed, please let there be onions and cheese, please let there be onions and cheese and there was and I'm eating my cold items and they're still so tasty... whatever, cold meal it is.
In my opinion, when items are upcharged, I feel it sort of important to ensure they're included... but detail, distraction, I get it, kind of.
Like I said, I'll be back because it really is phenomenal food even if the take out service is meh. read more