To start off this review, Amir and Dorothy are truly the best! They are the epitome of customer service and are some of the nicest car rental staff I've encountered. This is what makes a car rental place stand out - their staff and the excellent service they provide. Needed a rental car for our LA/Disneyland trip. I booked through booking.com and got a good deal for 3 days. Upon arrival to SNA airport, instructions were to call Green Motion for shuttle pickup. Pickup area is at arrivals near banner 6. Dorothy picked us up and was very sweet! She gave recommendations and was very helpful on the 3 min ride across the street to Atrium hotel where Green Motion was located. She said the best gas station to fill up was at the nearby ARCO so it wasn't as expensive as the one next to the hotel. Checking in with Amir was very smooth and he gave us 10% off McDonald's coupons at the one near Disneyland. No issues with the Dodge Caravan. Checking out was also very smooth and they let us leave our luggage in the front desk while we ate lunch around the area. When we got dropped off, I accidentally left my phone in the shuttle and after calling Green Motion back, Amir actually came back to give it to me! Wow I was SO grateful to him for that. He's also super nice and helpful. Thank you Green Motion (& Amir and Dorothy) for making our can rental experience convenient and easy! read more

Horrible Experience Car Rental reserved through BOOKING.COM $17 rental (very cheap) Added $43 recommended insurance All confirmed - emails stating "ready to go" and "all covered" Arrived for pick up - Green Motion would not release the car without "their insurance" Add $202 !! Deceitful marketing at least Some would suggest a scam But certainly miss leading Green Motion associate pretty much said "too bad and you're not getting a refund" and "not my problem you booked with an agent" Absolutely didn't give a s$$t read more

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Rude customer service with complete disregard for human interaction. I even called the gentleman to voice my complaint. He continued to remain rude. read more

My booking was somehow canceled, but not by me. I went to pick up the car, showing my res. # and it was Not cancelled. They weren't very helpful in trying to resolve the issue. read more

Rented through Priceline for a trip up to Northern California & thought I was saving. Arrived for my 1pm reservation around 12 and didn't get assistance until 12:30 - there was only one person ahead of me but they were clearly playing their bullying tactics. The told the customers in front of me that they had to purchase insurance through them despite them having stated coverage through their credit card company. Their regard toward them was so rude - challenging them to get on the phone and find out they're wrong. Then I heard them charge them for an extra driver despite them stating their relationship as Father- Daughter. Website clearly lists extra driver charge should not apply in this instance. Then came the toll responder, fuel prepay, and roadside assistance speeches. Each time they kept insisting despite the customers refusing and would be so belittling to them in response. Finally I was helped & then told that my booking was not unlimited - despite is listing in three separate locations it was - but instead I was limited to 200miles as a local driver. Immediately I knew it wouldn't work & requested to cancel. They proceeded to say I couldn't cancel since I was already "checked-in". They qualified me being "checked-in" as sitting and waiting to be attended to. I pulled out my Priceline reservation & to my surprise my reservation was cancelled. I asked them to confirm and they acted dumbfounded... then some man came by and said oh yeah, i cancelled since I figured you wouldn't want to pay the mileage since you're a local. This tells me they know their information is listed as "unlimited" on Priceline only to charge customers more in person. Do yourself a favor and rent from the airport. The cost will be the same or $20 more but you will be treated fairly. Your deposit will be $200 (not $750), you will not be forced to pay for $28 daily insurance (but can elect for $18/day if needed), & will not be charged unknowingly. read more

Claimed our rental through booking had been cancelled and then proceeded to charge $100 more than the original price. Do not use them read more

Please DO NOT leave your credit card information with this company. Otherwise you will see a charge on it a month or two later for no reason. Then they refer you to corporate with a phone number that does not answer. Or you will have to dispute the charge and change your credit card. STAY AWAY! read more

HIDDEN COSTS! Upselling, and overall cash grab. For reference I travel a lot. Forcing you to purchase liability insurance? That was the start. If you don't rent a transponder and accidentally get on a toll road that has a listed fee of $2.35, you get charged $55 (Green Motion Fee + the toll) I attempted to go on line and pay the accidental toll based on the license plate and Green motion has it blocked so only they can pay the fee. DO NOT TENT FROM THIS COMPANY I've learned a valuable lesson, rent from the larger national companies. It might seem a little more expensive, but in fact you'll be saving money. read more

green motion- Irvine, SNA - My "advisor" - Car Rental Near Me - Irvine, California

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if i could do less i most certainly would! rude rude rude and hidden fees! worst experience ever!! bait and switch! read more

SCAM ALERT!!! DO NOT USE this company, fault advertising and rude customer service. They yelled at my wife on the phone when we try to find the direction to get to their curtesy shuttle and when we get to their office, instead of giving us the same deal when we book which is unlimited mileage, they said we only get free up to 200 miles and tell us "go get your money back". I don't understand how people tolerate these type of business! read more

green motion- Irvine, SNA - Rude customer service - Car Rental Near Me - Irvine, California

Green motion gets zero stars as far as I am concerned. I put one star because you cannot do a post unless you add at least one star but as far as I'm concerned, they get no stars . Once you order your vehicle online. When you go to pick up your vehicle surprise there's a $700 security deposit for a compact vehicle.. but you don't have a $700 security deposit. You don't get the vehicle you pay for online and they fuck you out your money.. I contact green motion and they showed me no love ..I repeat I will constantly be going on social media telling the world how green motion is scamming people out of their money. I repeat do not use green motion to rent your vehicle. They're located in Irvine Santa Ana at the atrium hotel. read more

****SCAM ALERT**** DO NOT USE THEM If I could give them negative stars I would. This place is a total scam. I booked a car rental through Priceline and paid in full, received a confirmation email and itinerary from Priceline within minutes that showed I have been paid in full, I have unlimited mileage, And free cancellation. Three nights prior to my trip, I received a call/voicemail and text from Green motion that they are now requiring an additional $750 deposit, I only have 200 miles a day and there would be a penalty to cancel now. I called Green motion immediately, and spoke with Youssef, who stated that it is their company policy to only provide 200 miles a day (even though they advertise as unlimited mileage online) and that I'm not going to be getting a refund and they will charge me a penalty for canceling. I then called Priceline who confirmed my original contract with the unlimited mileage, no cancellation fee and absolutely no mention of any additional charges, including a $750 deposit for renting with green motion. Priceline was actually very apologetic and said that they would be looking into the matter with doing business with green motion in the future. DO NOT and I repeat do not use green emotion. They are a complete scam and try to strong arm you and renege on their contract and word! read more

They should get a 0. So rude and they don't let you put your deposit down from a debit card and they require $750.00. Don't waste your time with these people, they refuse to give you a refund- they wouldn't accept my debit card for the deposit- they didn't just charge me for one day though, they charged me for every day I had reserved even when I booked it less than 12 hours prior. read more

If I could give 0 I would. My husband and I ended up fighting because of the guy who answered the phone he's very rude! My ear was buzzing from the flight so I couldn't hear well and he started yelling at me! He gave very poor directions, when we booked the rental car from booking.com it clearly said SNA airport but it's not we had to take a shuttle to pickup the rental car and the guy who answered the phone did not say that he just keep saying go to pillar 6 to the stop light he didn't even say cross the street and when we get there call him again so he can send the shuttle what an imbecile! And when we called we called several times because no one was answering and then when the imbecile finally answered rudely told me to wait for the shuttle avoid this place at all cost the shuttle driver was a sweetheart though! read more

DO NOT RENT. THIS COMPANY IS SCAMMY AT BEST, CROOKS AT WORST. Even though they advertise a good price, you'll pay more in the end. In the Tampa FL location, this company refused to rent their car to you unless you paid for their overpriced extra insurance which takes the daily rental rate to 2x or 3x what you originally were promised. They required $300,000 property damage liability insurance which no one actually has. Most people then feel forced to pay for the extra insurance because they prepaid for the rental which is now non-refundable. I refused to play this bait and switch game and was left fighting with equally scammy car rental websites like economybookings.com and discovercars.com to get my money back. It's just not worth it since you'll pay a lot more than what's advertised anyways. Save yourself the trouble. read more

Just want to thank Mark for all his help and going above and beyond. Thanks Mark. Catherine read more

The worst car rental service ever. I booked their pathetic service through Priceline. As soon as I arrived to pick up the car, the rude, illiterate lady asked for my driver's license. Based on it, she claimed I could only drive 200 miles per day because my license is from Southern California. I told her my booking included unlimited mileage, but she refused to honor it. read more

this company is Greenmotion working as a sub of a U-save . Please be aware that they claim to have unlimited miles online and when you arrive to the location they say your contract doesn't apply . They claim that the close @ 7pm to charge you an extra day when they actually close @8pm and lets talk about the customer service HORRIBLE !!!! read more

We had a great experience with green motion car rental which is just a little ways off site from the airport. It took a bit of time waiting for the shuttle but the rest of our experience was top notch. Everyone from shuttle drivers to customer service at front desk were so kind and friendly. They gave us a last minute free upgrade to a beautiful clean and big keep cherokee that was so great for our group of 5. The only surprise for us in cost was paying for the daily freeway pass - but they explained that we'd be charged a large service fee along with the use fee everytime we used the freeway without the fast pass. So we decided it was worth it. When we returned the car we were quickly taken back to the airport and right to our gate and sent off with the warmest goodbye. Thank you!!!! read more

I booked through Expedia and prepaid for the car rental. When I arrived I was told I only got 200 miles free of charge and had to pay an additional $750 in deposit. I tried using my credit card instead of my husband's who was listed as the driver and they said I couldn't pay with a different card. Expedia called them to see if they would allow the different card to be used and they said no, that we had to cancel and rebook. If we cancel though, we wouldn't get our money back according to Green Motion. They are false advertising and a total scam. read more

Horrible!! I booked Thro team mobile website said unlimited miles and they are saying it's only 200 miles!! This is the first time I have an issue w any companies booking through t-mobile. read more

green motion- Irvine, SNA - Car Rental Near Me - Irvine, California

I had a great experience with green motion. I always follow a rule of thumb to book directly through a company and never a third party to avoid confusion or hidden fees. The prices are great and our car was brand new and had great mileage. The confirmation gave clear instructions on where to go after you land in SNA and the shuttle ride was great. We did wait a bit to check in and there is a $500 deposit that is refunded after you return the car. We made sure to wash our car and fill it up with gas upon drop off for not extra fees. Drop off was quick and they gave us a ride back. Thanks guys! read more

Scammers!!! Wouldn't refund although on the website it says mastercard accepted. tried to use my physical apple master card to pay the 500$ deposit. The vendor wouldn't let me use it. It's not a prepaid card, not an electronic card, not a debit card. So I couldn't rent the car and the customer service wouldn't refund me. read more

Came into town for a cousins wedding. Was kind of last minute and booked a car through Priceline and found the least expensive car with Green Motion across the street from John Wayne Airport. Shortly after booking online I received a call from the car company confirming my reservation. They instructed me to call them upon arrival and they would come pick me up. I called on arrival and Amir was quick to pick me up. It was a short drive across the street. In that short trip, Amir and I chatted it up and quickly got to know him. The rental transaction was quick and easy. Amir recommended an excellent Persian restaurant in the area. Had the vehicle 4 days and returned it today. Amir was at the front desk again and immediately recognized me. He was very pleasant to deal with again and was impressed with his enthusiastic personality. He asked when I'd be back and said to pop in on him to say hi. I assured him I would come say hi and if I need a rental i will definitely come back here. Thanks Amir! read more

FANTASTIC experience with Amir and Green Motion. Prices were great and as-advertised. Service was quick and easy. We were able to extend our usage a day when we needed to, even after a 12-day rental. Would absolutely recommend to anyone! Thanks, Amir! read more

I made the mistake of allowing Priceline to choose the car rental portion of my trip. They gave me a local company that charges $500 deposit. That's excessive and was the first of several red flags that lead me to go to a national car rental company where I wasn't ripped off. read more

ABSOLUTELY DO NOT USE. Won't run a debit card as credit (have never EVER had this problem), won't take a credit card that it's an Apple wallet, won't take one over the phone either. Left me stranded with an infant not near any other car rental place. And "couldn't" issue a refund for the rental that was ALREADY PAID FOR. ABSOLUTELY DO NOT USE. read more

This company falsely advertised unlimited mileage until I arrived with my California drivers license and was told there was a limit. I objected and they trotted out their fine print. Disgusting bait and switch. The unprofessional employee mumbled about company policy and I was stuck. They should remove the unlimited mileage offering immediately. I was charged .35 a mile over the limit. I had no choice. The room where you rent the car smelled of mold and dirt. This was a disgusting experience and I will never use them again. Stay away. They seem like the type of company that is looking for a gotcha so they can steal your money. read more

Scam for sure. They are like the Spirit Airlines of car rentals, cheap rates but tons of other fees and or exceptions with it. But I think they are much worse. The old guy who works there (Russian accent?) - he is absolutely the worst. Forced us to buy liability insurance when we already had ours. The guy is a POS. read more