I have used this location a handful of times and every time goes smoothly. Even when their busy George takes the time to make sure everything is 100% satisfactory. Highly recommend using this location for your rental needs. read more

Top tier experience for my first Enterprise rental. Nothing but excellent customer service from the moment I waa greeted by Aliya at the counter to when I returned my vehicle on that rainy Monday morning to a smiling and pleasant guy (whose name I regrettably cannot recall) who didnt let the cold and pour down impact my customer experience in the slightest. The car and the price were both good and the customer service was excellent! read more

I want to give a big shout to to Brian and Uriel. They have the best customer service ever. They always made sure I was in and out quick when picking up a car and dropping it off. Uriel went out of his way to call me after I left to inform me that he was able to fix a small issue that I was inquiring about. Other then that I am very happy with this location. Thank you Brian and Uriel you guys are amazing! read more

I thoroughly appreciate how effortless it was to get a simple rental. Good attitudes from the workers and authenticity. Much appreciated thank you. read more

I paid through Priceline Lo and behold looking at my receipt after turning the vehicle in which made crazy noises by the way, I GOT CHARGED FOR THE FULL VEHICLE RENTAL AGAIN. read more

I wanted to give a huge shout out to Dylan, he truly saved our trip! We booked a last minute rental through Priceline but unfortunately they did not have any 7 seaters available after we booked. Dylan was so professional and called around and was able to locate a car and have it brought to this location in under an hour. Once we met him in person, he was even more enjoyable! He made the entire experience seamless and is very personable. I just dropped off the rental and he assisted with the check out, again super easy and he was so friendly! Thank you again for the wonderful service Dylan, we will definitely be back the next time we are in need of another rental. read more

Got the pleasure of working with Keven at this location. He gave outstanding customer service. The vehicle that I was provided was clean and well taken care of. When I entered the office, I was greeted by everyone with a smile! unfortunately, a very rude woman walked in at the time I was there. She was demanding help and attention from the young gentleman in there and they were trying their best. She was completely nuts and I hope that when management sees this review that they understand that they did everything right in my eyes. She had expectations that nobody could meet. And to anyone reading this review just because you're renting a car from Enterprise doesn't mean you're gonna get what you want when you want. Call a black car service if that's what you're looking for and spend the extra money. you've all been great. I will be back as usual. read more

Enterprise Rent-A-Car - Nice new clean cars and the time and date that the karen happened if management wants to look into it feel free to call me - Car Rental Near Me - Tustin, California

The worst customer service I have ever received in my life. I don't know who hired this employee. His name is Gorsh. I think he is Syrian. He was not cooperative at all. He made me wait outside the showroom. I thought he's the owner of the company. This is not a good image for a company that has more than 9,000 branches in more than 100 countries. Even the car wash employees deal with customers in a better way than this person. I am very upset about what happened. Very bad experience with this branch. read more

I dropped off my vehicle at Tustin Ford on 07/05 to have it diagnosed and was given an approval for a rental from Enterprise so I walked across the street and I was originally given a Nissan Maxima. I took the local streets to work and a few hours later I received a call from Enterprise saying that Ford only wants their customers to be in a Ford rental and they asked me to bring the Maxima back. I let them know that I was at work and asked if they could send someone to come swap the cars. I provided Enterprise with my work address and they sent an employee who brought a Ford Bronco to swap out with the Nissan Maxima. I swapped keys with the employee when he arrived at my workplace and shortly after I received a message from my service advisor saying my vehicle was ready for pickup. So, I dropped off the Ford Bronco around 1:20pm during my lunch break before I went to go pickup my vehicle from Ford. A week later on 07/12 I noticed a pending toll charge on my credit card. I initially thought this was a fraudulent charge and was waiting for the charge to post on my account before I could dispute it with my credit card company. But, on 07/13 I received an email from Enterprise with the breakdown of the toll charges. I later found out that their employee went on a toll road with the Nissan Maxima around 12:20PM and they charged me for it. I reached out to the branch and spoke with the manager Tyler to let him know I never went on a toll and he told me he was going to escalate the issue for me and provided me with a number to call. I called and spoke to their customer service representative and the lady apologized and said a refund would be issued within 3 business days. I called again and spoke to 3 more representatives after the refund was not issued. The first representative said he would issue the refund right away, the 2nd representative told me to wait at least 10 business days and the 3rd representative told me to speak with the actual branch or wait for upper management to reach out. So, I called the branch and spoke with the manager yesterday and she said she will send an email and I kindly asked her to email/text me an update and she said she will but I received nothing from her at the end of the day. So, after giving Enterprise multiple chances to correct their mistake. I finally called my credit card company and let them know that this was an unauthorized charge. I just can't believe the audacity that this company has to charge their customer a toll fee that their employee went on and have me wait for two weeks for $7.11. What a huge disappointment on so many levels! read more

This Enterprise is currently undergoing renovations but the team is as operational as ever. I got into a wreck and the folks at this location were the kindest people ever. I had a few issues with insurance and Alia was extremely patient with me and never once let the quality of customer service slip. For your car needs I recommended you always choose this location! read more

Had a great experience here. The guys here we were working hard given that the building was undergoing renovations. I could see that they were doing their best to hustle and take care of customers, myself included. Josh, George and Richie were awesome. If I was a business owner I'd definitely hire these guys! read more

Just wanted to give a quick shout out to Richie, he went above and beyond to make sure all my needs were met. Thanks again you deserve a raise bro! read more

Shout out to Constantine and everyone here to making it happen with my rental. Had my minivan rental canceled last minute due to the van being recalled but, the team here really came through to help me out and offered alternatives solutions. And shoutout to the customer service team in the call center to addressing the issue! read more

Excellent customer service! Very professional. Salesperson male helped with putting my bags in uber. Thank you! Enterprise always takes care of me. read more

Attached is a breakdown of all, because each and everyone of you who think you are managers, and treat customers with your attitude nothing less than acting in a superiority manner that shows itself in an overbearing attitude at these facilities do not comprehend the concept of accuracy. All of your invoices that have been given are incorrect. I have found as stated that overpayment has been going on since I started the initial contract. And again using your superiority manner, you treat your customer as if they can not add 1 + 1 To note, I dropped the vehicle on January 13, 2025 when I left the vehicle at the Address: 28112 Camino Capistrano, Laguna Niguel, CA 92677, which is where I initially picked up the Kia on 09/30/2024. Manni a pomas over arrogant disrespectful unsophisticated manager at your location refused to not only cancel the contract stating that I had to cancel the contract with the costa mesa office, I had to then drive the vehicle to the costa mesa office, refused to print out the invoice with all the current and refunded monies due to the fact I had paid for the extension of the rental to 01/17/2025, accused me of having smoked in the vehicle and stated that he had to charge me to detail the car. When Manni then proceeded to kick me out of the office, I called the police in which there is now a report to the mission viejo office. Again, I had to CALL THE POLICE, because your so called manager refused to provide the appropriate customer service to a client who just recently spent $4400 with your organization. 01/14/2025 I called Chris the manager at your costa mesa office where I had to request that he close the contract. The mission Viejo office accepted the car and refused to close the contract on the date it was delivered 01/13/2025 and charge me for another fee. 01/14/2025 Chris then proceeded to inform me there is no invoice to all off the $300 and some deposits have been taken using my debit card and have yet to be refunded a single payment. Chris then stated that those that are listed on the enterprise invoice as deposits totaling $2046.76 are actual payments for the rental. as of 01/14/2025 I have been charged for a car that was returned. And no one at any location will provide me with a detailed invoice of all monies to be returned to me. If I am not refunded my overpayments, If I do not see the invoices corrected and all of my deposit returned, and a formal apology letter from all of the individuals, I will be conducting this further in court. I have all the documentation that proves that you little minions behind the counter can actually charge anyone's debit card for personal use and Enterprise will not refund a dime. I also took detailed photos of the vehicle in case your " dilettantish primitive managers, all of those lacking qualities (as knowledge, skill, or ability) required to do a job" feel the need to add more expenses to what I have already paid out. Please also look out for your amazing review that will be posted on all social outlets. 69LRPO $2,046.76 6RHJ1K $930.03 $4,280.29 TOTAL ON INVOICES THAT ARE INCORRECT TOTAL TAKEN FROM MY ACCOUNT $4468.62 OVER CHARED FOR RENTAL @ 39.99 FOR $591.84 AMOUNT OF DAYS RENTED 11/9-12/23 $765.02 45 DAYS 1799.55 $133.29 12/24/2023 - 11/8/2024 12 days 1709.55 $311.01 Total over charged: $90.00 $311.00 11/9/2024 - 12/23/2024 45 days $399.86 $533.16 9/30/2024 - 11/8/2024 12 days $611.00 $160.69 Total days 79 $325.88 $225.87 $100.00 TOTAL $4,468.62 Breakdown 79.00 Days $37.99 rental -$4,108.62 $3,001.21 total 7.75% tax $232.59 $3,233.80 $300.00 WHAT I HAVE RECEIVED $360.00 Minus progressive payment $2,873.80 $4,468.62 Total charged to $1,594.82 Total owed to $90.00 over charge $1,684.82 ENTERPRISE OWES read more

Although this location is a bit janky (squeezed in a Nissan sales lot), the staff are quick and efficient when getting you on the road ASAP! The manager, Shannon, processed my reservation, toured the car letting me know how it operated, made sure the SIRIUS-XM was working, and sent me on my way in confidence. I'm glad she gently suggested the insurance package - the one EVERYONE SAYS NOT TO BUY.... - however the vehicle's windshield was hit by a rock during my travels. The ding was spiderwebbing terribly by the time I got back to the Tustin Autocenter location. Because I made the right decision to buy the insurance, I walked away without having to get my insurance involved and the hassles thereof. In my view, this was $$ well spent. Top tier service, clean vehicles, low pressure sales, and great follow through is what you get at this location and it's staff. An A+ experience. read more

They accused my 80 year old father of causing scratches that were on the bumper BEFORE he received the car. They said because he didn't take pictures of the scratches before taking the car, he is now liable for them and sent him a bill for over $1,500 (for barely visible scratches). You have to get down and very close to the rear bumper to see the scratches. See attached photo. Regardless, he did not cause them and they were already there. Looks like insurance scams using elderly people are normal practice at this location to repair their vehicles. Look elsewhere or make sure you take your own pictures of every single scratch by inspecting every inch of the car before renting here. And if you're old and your eyesight is not good for things up close, be very careful. read more

Enterprise Rent-A-Car - Car Rental Near Me - Tustin, California

I could not have been more happier and satisfied with my experience at this amazing location. Constantine was an exemplary professional who embodied the term quality service and care. I felt like he really went out of his way to make sure my needs were met, even sending a swap car for me to my home, when one of the rentals exhibited some strange behavior, which I think was unusual for them, and calling me personally several times to make sure I was all good. I could not recommend them anymore. Ansel and Leo were other notables. Thank you guys and keep up the great work! read more

Incredibly overpriced. After all of the tax I paid 290 for a two day rental for a basic sedan.

If I'm traveling for business, National is my go-to; but otherwise, it's Enterprise as my go-to. They are just the nicest people! The people at this location are no exception. Not sure how they find them, but they make the waits and the long check-ins more than bearable because they always have a smile, are genuinely nice and care about their jobs, I met Josh (or Joshua?) today who is the territory manager and told him I wish others in service jobs could emulate Enterprise. At the same time, I know dealing with people all day long isn't easy and you have to shake off the bad experiences so it doesn't go with you to the next customer. Also loved driving my car. So fun to drive! read more

Do you not rent a car from these people this Enterprise location is horrible. The designers they trying to upsell you and make you wait the multiple times a bad experience with these people. read more

Enterprise Rent-A-Car - Car Rental Near Me - Tustin, California

Only problem I had dropping my car off here was finding the place. I think needed in the haystack is a great way to describe it. I'm not from the area and just was going off my apple map directions. After going right into the center you have to make a left at Nissan. The sign on the enterprise shack is just some draping over the building. I drove right past the place and had to pull into Lexus to flip around and go back. I mentioned it to an employee who told me that there's regulations so they won't allow signs. It's stupid that it can't even be an a-frame on the sidewalk or something. read more

Hands down best experience in the industry. Quik I'm and out... Every call, pickup, transaction and communication has been friendly flexible and great to work with while my car is in the body shop from accident and being repaired. They treat you like family and are always willing to help or make it work. Robert, Tyler, Skyler and Clay are the best and their customer service has been nothing but amazing and I truly appreciate their support while dealing with this headache. read more

Sometimes car rentals are for fun, other times they are a necessity. I'm guessing that many of the rentals done here are for people who are having their cars worked on at a nearby dealer. Someone needing a rental car might be kind of limited in their options as a result. Good luck if you are stuck getting a car here. This location needs to improve either their policies or cleaning. Picking up a rental car that smells strongly of sickeningly sweet air freshener is bad enough, but that car smelling like an ashtray after being parked and closed for thirty minutes is even worse. I've encountered rental cars that smelled like smoke in the past, but this one was so extreme and so incredibly bad that I almost threw up and the windows had to be open in order to drive without choking (even on a cold winter night, not fun at all). It's clear that someone was smoking in this car, probably for an extended period of time. Between the return inspection and cleaning team, I find it hard to believe that Enterprise wasn't aware of this horrid stench. They covered it up with terrible air freshener, but that only lasted a short drive. Now it smells like an ashtray sprayed with nasty fake cherry-smelling chemicals. (Imagine trying to put a pregnant person in a vehicle with these noxious fumes.) I've been an Enterprise renter for close to 20 years but this one and only experience with a car from this location tells me they don't care. If you have a choice, go somewhere else, anywhere else. read more

great customer service Richie was the best very helpful and very chill guy give him the promotion asap

I am thankful Hyundai Tustin uses Enterprise for car rentals. I had work done on my car at Hyundai and was given a rental reservation. When I arrived at Enterprise they were swamped with customers and I thought I would be waiting a long time to check in. Not so. The team at Enterprise swiftly took care of the customers and had them on their way. I am still thoroughly impressed with the care and professionalism they exhibited with each and every customer. Yes, I will always consider Enterprise first should I need a rental again. Thank you Enterprise Tustin Ranch! read more

From my personal car being in the shop, being in between cars and needing a rental until I found something new, needing a temporary commuter car for work, and even for a short weekend trip with the family, this Enterprise location has always been there for me. They are courteous, understanding, accommodating, friendly and personable. Each and every encounter, no matter the employee, has been nothing but stellar. If you have any sort of concern - no matter how small or large it may seem - they will go above and beyond to make it right for you. For my last rental I was stuck in traffic and running late; super stressed out about the situation and worrying about any late fees I might be responsible for. When I made it to the location I was greeted with a "Don't worry, we got you. We know how traffic can be around here." Such a huge weight was lifted from my shoulders and my entire week was made better by this simple human interaction of empathy and understanding. You can honestly tell the training and leadership at this location is nothing but customer-centric; and you are appreciated for it. read more

Best customer service every time I rent here. They always go above and beyond and always HAPPY AND PRESENT! Thank you!!

Amazing Amazing service from Tim. He was helpful and patient to get my rent a car and help me through my insurance claim. Really appreciate his dedication to the company read more

Maddie was wonderful to work with! She recognized I had a larger SUV and needed to accommodate the needs of a one year old. Without asking, she selected a vehicle that would more than accommodate our family's needs. Because of her exceptional service and personable self, I would absolutely select not only Enterprise, but this location every time. I also had great conversations with Jeff over the phone, where he was friendly and provided great customer service. read more

I'll keep it short. Make sure you record your whole process with the prices,free upgrades, and inspection of the car. They tried charging me double saying I never got a free upgrade and the employee also lied that it wasn't her that rented the car to me. Until I pulled out my phone with the video of her assisting us through the whole rental. Manager eventually reimbursed me with a bit of attitude clicking her nails on the desk while explaining to me what she fixed. Never again will I be going to this location. read more

I've had to go through the hassle of having a rental car for a month because of delays at the body shop, but the Enterprise team has been incredibly kind, helpful and efficient as I continue to extend my rental week after week. Tim was very kind and helped me over the phone. He not only helped explain my situation and costs, but also was kind enough to provide me with the best rate. Thankful he went out of his way to do that. Clay helped me switch cars and even took the time to offer to move my daughter's car seat and belongings. He had to go back and forth but was so sweet about it. Tyler helped at the desk and took the time to walk me through my payments. I asked multiple questions and needed some guidance but he was very patient and friendly through it all. Overall, loved watching their teamwork, felt they weren't impatient with customers and didn't feel ripped off. read more

COVID 19 Experience Ive been loyal for over a decade and have use the service more than 98% of their customers so thousands of dollars worth of business, I had just returned a car a week prior so I could help out family during these times. They wouldn't rent to me because I had a brand new BofA temporary card and the paper work. As a local renter and repeat customer I didn't expect the tone and lack of care for the situation and after respectfully pleading I got up set and cursed on my way out. Everyone was understanding but the assistant to the assistant manager Mohammad I wish could have had more common scene and treating people like they like to be treated as Enterprise Holdings says it does. read more

Enterprise Rent-A-Car - How Mo must feel inside, well done Mo well done enterprise - Car Rental Near Me - Tustin, California

Enterprise did an outstanding job of providing me with a rental vehicle during a difficult time. They were very courteous and professional with guiding me through the process. Big shout out to Anice (sp) who was knowledgeable, and great to talk with. read more

Robert is outstanding! I came in to rent a car while mine is in the shop @ Hyundai and Robert who was super busy with several other people as well did an amazing job to help all of us out,@ the same time! He was very polite and professional. Enterprise/Management is lucky to have him on their team! I also got to meet Amir, super sweet lady, that was working along with Robert and I watched both of them handle the extremely busy office with great professionalism! Thank you Robert & Amir! read more

Husband needed a rental car while his car was in the shop so came here to pick one up. They did not have many options, so it was the First time the husband rented a mustang! It was fun to drive for awhile, especially with the top down. read more

Went over there and Ibrahim helped me picking up a car. My experience was good and he got me a pretty nice car within my budget. Then when I'm dropping off the car Una helped and she was awesome and welcoming me pretty nicely. Great experience and awesome staff read more

You do not have a place to park, they are way too busy. I parked and someone hit the rental car when backing. Thank god i had insurance on the car. I've asked for a trip back I had to wait without any notice on when this will happen I am working so had to ask for an Uber. read more

Picked up a rental at this location in the Tustin Auto Center. Thomas and Julia provided excellent customer service. Most Enterprises takes forever and mediocre service. I just wanted to give a shout out to these two to show my appreciation for them going above and beyond. These are the people you want to be the front of the business. Friendly, professional, and has an understanding for their customers needs. Truly appreciate you two for the great service and professionalism. Keep it up!! read more

I had great service. Tyler was awesome. My car was clean and walk-through everything I needed to know about the vehicle.